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Brightcall Platform Security Security that starts before the first call. Protect customer conversations with governed access, encryption, auditable activity, deployment flexibility, and clear documentation for security review. Get the Security Pack Explore Controls Brightcall security layer Protected ✓ Identity & access Encrypted data Audit visibility Deployment control Security foundations Built for a serious security review Use recognized controls, defined data regions, and flexible deployment options to align Brightcall with your organization’s requirements. ✓ ISO/IEC 27001:2022 Brightcall’s existing security program is supported by ISO/IEC 27001:2022 certification documentation. ◎ EU & US data residency Select the data region aligned with the way your organization operates and reviews vendors. ▣ On-premise deployment Use a customer-hosted deployment model where infrastructure control is required. Data residency & deployment Put data in the environment that fits your organization Choose a Brightcall cloud region or discuss a customer-hosted model when infrastructure ownership is part of the requirement. EU European Union Run the platform with an EU data region for organizations whose operations and vendor review require it. US United States Use a US data region for North American operations and the teams that support them. PRIVATE On-Premise Discuss a deployment in customer-controlled infrastructure for environments that require it. Responsible AI operations Keep people, rules, and context around AI calling Design AI workflows with defined purposes, controlled data access, clear human handoffs, and reviewable conversation outcomes. 01 Purpose-defined agents Give each AI voice agent a clear role, workflow boundary, data context, and allowed set of actions. Scoped behavior Defined actions 02 Human handoffs Bring the right person into the conversation with intent, transcript context, and the next action preserved. Escalation Full context 03 Reviewable outcomes Use recordings, transcripts, summaries, dispositions, and audit activity to inspect what happened. Traceability Oversight Security documentation Give reviewers the documents they need Bring the right security, privacy, architecture, and contractual information into one structured review. ✓ ISO certificate Certification documentation for the existing ISO/IEC 27001:2022 security program. DPA Data Processing Addendum Review data-processing responsibilities and relevant contractual terms. AI EU AI Act statement Documentation supporting review of Brightcall’s approach to AI-related requirements. ↗ Subprocessor list Understand the service providers involved in delivering the platform. ◇ Architecture overview Review the platform boundary, deployment model, and key data flows. MSA Master Service Agreement Bring commercial and service terms into the vendor review process. LET’S TALK GROWTH AI powered. Human first. Give your team more time for the conversations that matter. BOOK A DEMO A demo built around your team. Less busywork. More human connection.