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Privacy Policy | Drop Cowboy
PRIVACY POLICY
Effective Date: June 2026
Drop Cowboy Concepts, LLC d/b/a/ Drop Cowboy ("we," "us," "our" or "Drop Cowboy") works hard to build and maintain a relationship of trust with you. This Privacy Policy (the "Privacy Policy") governs our collection, use, and disclosure of your Personal Information (as defined below) in connection with your use of our website(s) on which this Privacy Policy is linked (collectively, "Sites") and any other transactions, interactions, or other engagements you might have with us such as purchasing products from our online store (collectively, "Services").
Please carefully read this Privacy Policy, which is part of our Terms of Use before using our Sites and/or Services. If you do not agree with our Terms of Use or this Privacy Policy, you must refrain from using our Sites/Services. By accessing or using our Sites or Services, you agree to our use of your information consistent with our Terms and this Privacy Policy.
This Privacy Policy does not apply to Personal Information we collect from or about job applicants, employees, or contractors, or people associated with such persons.
We Collect Data You Provide
Personal Information. If you elect to provide information that personally identifies you ( "Personal Information") such as your name, email, mailing address, or phone number, we will collect, use, and share it pursuant to this Policy and applicable law.
We may collect information that personally identifies, relates to, describes, or is capable of being associated with you ("Personal Information") including:
Personal Identifiers and Contact Information (e.g., name, IP address, mailing address, email address, phone number, fax number, login credentials);
Characteristics of Protected Classifications Under California or Federal Law (e.g., gender, marital status);
Commercial Information (e.g., checking account number, shopping and purchase history, auto information (vehicle count, car insurance status, make/model/year, etc.), home ownership status);
Internet or Other Electronic Network Activity (e.g., browsing history, search history, other information regarding your use of our Site(s) or Services that can be associated with you);
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information (e.g., call recordings, chat transcripts, testimonials);
Professional or Employment-Related Information (e.g., occupation, employer);
Inferences drawn from the above categories of Personal Information that relate to your characteristics and preferences including preferences for insurance; and
Personal Information as described in Cal. Civ. Code § 1798.80(e) to the extent collected under another category of Personal Information above.
Some of the Personal information listed above may be considered 'Sensitive Personal Information' under relevant laws. This includes login credentials for residents of certain states. Each type of Sensitive Personal Information may overlap with a category of Personal Information listed above.
The type of Personal Information we collect about you may vary based on how you use the Sites and/or Services and your relationship with us.
Personal Information is required to use certain Site features, for example, to request information online, contact us via email, phone, or our Contact Us form (where we may retain your message's content and our response), and to respond to communications from us. Personal Information is also required to establish an account on our Platform to access our services.
Privacy Policy Changes
This Privacy Policy is subject to change. We encourage you to review it frequently for any revisions or amendments. Privacy Policy changes are effective immediately and you will accept the changes by continuing to use of the Site(s) or Services. If we determine that a change to this Privacy Policy will result in using your Personal Information acquired before the change in a materially new way, we will meet applicable legal requirements and provide you notice by a prominent post on our Site and/or email before using your Personal Information in the new way.
Marketing Communications; Opt Out. If you opt in to receive marketing communications from us, you will need to submit your name and email. We use this data to send you promotional and other electronic communications. If you provide us your cell phone number and provide your express consent, we will also use your cell phone number to send you marketing texts using, including using an automated dialing systems. If you opt-in to marketing communications the number of messages (whether via email or text) may vary per month. We may use third-party providers to deliver communications to you. You may opt out of such emails by using the unsubscribe link in the email or contacting us at info@dropcowboy.com with "Unsubscribe" in the subject line or by reply [STOP] to any text message that you receive from us. We may send you a confirming message via email or text to confirm that you have been unsubscribed. Your provider's message and data rates apply to all texts that you may send to or receive from us. Opting out of marketing communications does not opt you out of communications related to transactions that you enter into with us and related transactional communications.
Data Automatically Collected
Usage Data and Site Activity
We automatically collect information in connection with the actions you take on our Sites. We refer to this type of information as ("Usage Data"). Usage Data may include information about your device, browser, operating system and version, IP address, and internet service provider. It may also include information about your interactions with the Sites such as the pages you view, the page and search terms used to reach our, the date, time, and duration of your visit, and the number of clicks to, from, and within our Sites, and the duration of your visits to our Sites. If we can reasonably associate this data with you, we treat it as Personal Information under the categories of Identifiers or Internet or other electronic network information, as appropriate. If we cannot reasonably associate this information with you, we treat it as anonymous Usage Data.
IP Addresses, Cookies, & Similar Tracking Technologies. We automatically collect information in connection with the actions you take on our Sites. We refer to this type of information as ("Usage Data"). Platform vendors use technologies such as cookies (i.e., small pieces of data stored on your device's hard drive by your browser), web beacons, pixel tags, and similar technologies to automatically collect internet protocol addresses assigned to the computers and other devices you use, your internet service provider, device ID number, approximate geographic location, browser type, Site and Platform pages visited, websites you access before and after visiting the Site or Platform, and data related to how and when you use the Site or Platform (e.g., user journey, date and time stamps, clickstream data, and data about search terms and websites that direct you to the Site). We may combine this information with Personal Information and data obtained from third parties.
Communication Recordings
We may record calls and retain the content of written and electronic communications between you and us. By communicating with us, you consent to our recording and retention of communications.
Session Recording Software
We may use session recording software on the Site(s) and on customer websites that use our analytics SDK. This software can record visitors' use, interaction, and engagement with a page, including mouse and keyboard inputs, mobile gestures, and browser output. We use this software to help us and our customers optimize visitor experience. Session recording does not run until you Accept cookies (or the site owner has chosen the exposed "no banner" setting). You may withdraw that choice at any time via Manage preferences on our Cookie Policy page.
Analytics. We use first-party DropCowboy page views and click/scroll events to operate, bill, and improve the service. Hosted-site unique visit billing is measured from CDN (CloudFront) access logs, not from the JavaScript SDK. Device fingerprinting (including FingerprintJS) runs only after you Accept, except where a site owner has selected the exposed "no banner" setting.
The DropCowboy v1 application (app.dropcowboy.com and related legacy dashboard surfaces) uses Google Analytics via the angular-google-analytics library. Google Analytics is not currently loaded as a marketing gtag on www.dropcowboy.com. Google sets and reads cookies to collect usage data on the v1 application; you may install the Google Analytics Opt-out Browser Add-on. To learn more about how Google uses data, visit Google's Privacy Policy and Google's page on "How Google uses data when you use our partners' sites or apps".
Drop Cowboy web chat. We use Drop Cowboy web chat to provide customer support chat on dropcowboy.com. The Drop Cowboy web chat widget loads after you Accept cookies, or if you click Live Chat (which opens Drop Cowboy web chat only and does not grant fingerprinting, session replay, or Google Analytics). Drop Cowboy web chat is first-party.
If we can reasonably associate this data with you, we treat it as Personal Information under the categories of Identifiers or Internet or other electronic network information, as appropriate. If we cannot reasonably associate this information with you, we treat it as anonymous Usage Data.
If you want to reduce the overall volume of targeted advertising you receive, you can also visit the Digital Advertising Alliance (DAA) Consumer Choice Page and/or the Network Advertising Initiative Consumer Opt-Out Page. These websites allow you to opt-out of targeted advertising from member networks.
Online Behavioral Advertising. We may use advertising networks and services provided by third-party vendors. These services collect data about your interactions with the Site and other websites across the internet and use such data to target personal content and advertisements for goods and services. The data collected may be associated with your Personal Information. The targeted content and advertisements may appear on the Site and on other websites and may be sent to you via email. Advertising networks often gather data about consumers who view advertisements to make inferences about a consumer's interests and preferences, which enables the delivery of advertisements directly targeted to the consumer's specific interests. This practice is often referred to as "online behavioral advertising."
For example, we use Google Ads to serve ads on our behalf across the internet and on the Site. Google uses cookies and similar technologies to collect data about your visits to the Site and your interaction with our services to generate targeted advertisements to you on other websites that you visit across the internet. To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google's collection or use of such data, visit Google's Safety Center and Google's Ad Settings and follow Google's personalized ad opt-out instructions . Opting out will not affect your use of the Site.
To change your preferences with respect to certain online ads and to obtain more information about third- party ad networks and online behavioral advertising, visit the National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program . Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may occasionally still see our ads.
Social Media. We are active on social media, including Facebook, LinkedIn, Twitter, and Instagram ("Social Media"). The Site allows you to connect and share data with Social Media. These features may require us to use cookies, plug-ins, and APIs provided by such Social Media to facilitate those communications and features. Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on the Site and our Social Media pages any comments or content that you post on our Social Media pages.
Your use of Social Media is governed by the privacy policies and terms of the third parties that own and operate those websites and not by this Policy. We encourage you to review those policies and terms.
The Site may use advertising networks and services offered by Social Media to deliver advertising content. Use of these services requires Social Media to implement cookies or pixel tags to deliver ads to you while you access the Site.
Surveys
From time to time we, or service providers retained by us, may request Personal Information from you via surveys. Participation in these surveys is completely voluntary and you have a choice whether to disclose Personal Information. The requested information typically includes contact information (such as name and address) and product usage and preferences.
Data from Other Sources. We obtain data about individuals from various third-party companies and public sources, which includes information resulting from third party checks to conduct user verification and detect fraud. We may combine that data with Personal Information. This enhances our existing data about our users and customers (e.g., adding address data), improves our marketing efforts, and allows us to reduce fraud and misuse of the Platform.
How We Use & Share Personal Information
Beyond the uses and sharing described above, Drop Cowboy and its vendors may use and share Personal Information as described below. We do not sell or rent Personal Information except as stated in this Policy and as permitted by applicable law.
Purpose Collected & Communication with You. We use and share Personal Information for the purpose for which it was collected. For example, if you contact us for support or assistance, we may use Personal Information to contact you and assist you with your request. We may use Personal Information to notify you of Site changes (e.g., changes to our Terms of Use or this Policy), and if you opt in, to send you marketing communications.
Site and Services. We use information in order to provide you with access to our Site(s) and services, to improve the Site(s) and Services, to enhance your experience with the Site(s) and Services, and to manage your relationship with us and provide you with customer support.
Call Delivery & Detection Systems. Delivering calls and ringless voicemail requires our platform to analyze call-progress audio in real time — for example, detecting ringing, busy signals, voicemail greetings, and answering-machine beeps. We use call-progress audio and call outcome data to calibrate, maintain, and improve the accuracy of these detection systems. This data is used for platform operation and quality improvement only; it is not used to train large language models or generative AI, and it is not sold or shared with third parties for their own use. Where you use optional AI voice features (such as voice cloning and premium text-to-speech), your voice recordings and message scripts are processed by a third-party AI provider acting as our data processor, subject to contractual purpose limitation; this content is not sold or shared for any other use.
Affiliates. We maintain a number of website affiliate arrangements and referral sources, which require us to share Personal Information back to the affiliate or referral source for purposes of paying commissions and verifying other activity related to the website affiliate or referral relationship. In addition, Drop Cowboy has a number of corporate affiliates, including parents, subsidiaries and sister companies, many of which may provide goods and services for which we think you may be interested. We may share your Personal Information among our corporate affiliates for purposes of providing support and other services to Drop Cowboy and to allow those corporate affiliates to send you marketing and other information to the extent permitted by applicable law.
Vendors & Other Partners. We may share Personal Information with our third-party vendors, service providers, suppliers, consultants, agents, sales representatives, resellers, and other partners (including Site and Platform management and hosting, marketing and public relations, and email services) that provide data processing services to us (e.g., to support the delivery of, provide functionality on, or help to enhance the security of the Site or Platform), lead scoring services, payment processing, fraud detection services, or otherwise process Personal Information for purposes described in this Policy or communicated to you when we collect such data. The parties described in this paragraph are authorized and may use and disclose Personal Information as needed to provide the applicable services to us and as provided by their own privacy policies.
Deidentified and Aggregated Data. We may deidentify or aggregate personal information such that we can no longer reasonably associate it with an identifiable person. We may use and disclose deidentified and aggregate data for any business purpose permitted by applicable law.
Fraud Detection. We share your Personal Information with third party vendors to help reduce fraud, conduct identity verification, and detect suspicious activity on our Site and Platform. Results we receive from such services may be combined with your Personal Information and may be used to deny you an account or terminate your account.
Security & Protection of Rights. We may use Personal Information and share it with third parties if we believe it is needed to operate the Site or to protect our rights or the rights of others, including sharing data needed to identify, contact, or bring legal action if our contracts, terms, or policies are violated or if required by law.
Business Transactions. If we undergo a change or contemplated change in control, acquisition, merger, reorganization, or asset sale, all Personal Information may be transferred, sold, shared, or otherwise shared with potential and actual successors, which will be bound by this Policy as it applies to Personal Information.
With Your Consent. With your consent, we may use or share Personal Information in ways not specifically described in this Policy.
Sales. We do not sell, rent, or loan any of your Personal Information to any third party for money. Regardless, you may notify us at our designated request address below to opt-out of monetary sale of your information. Our designated request address for such requests is at info@dropcowboy.com .
Sharing for Marketing. Pursuant to California Civil Code Section 1798.83, if you are a California resident, you have the right to obtain: (a) a list of all third parties to whom we may have disclosed your Personal Information within the past year for direct marketing purposes, and (b) a description of the categories of Personal Information disclosed, by contacting us per the "Contact Us" Section below.
Data We Do Not Intend to Collect
Special Categories of Personal Information. "Special Data" is any data that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, or that involves genetic or biometric data or data concerning health or sexual orientation. We do not intend to collect any Special Data from you. Please do not provide Special Data to us.
Children. We are committed to protecting children's privacy. The Site is not directed at children under 13 years of age. We do not knowingly collect, use, or share data from children under 13. If a parent or legal guardian learns their child provided us with Personal Information without his or her consent, please contact us.
Data Security
We use commercially reasonable technical and organizational measures to help secure all Personal Information against loss, misuse, and alteration. While we cannot guarantee it, we use industry-standard protections to help safeguard against such occurrences. If a breach of our systems occurs, we will notify you of the breach only if and as required under applicable law.
YOU UNDERSTAND THAT NO DATA TRANSMISSION OVER THE INTERNET OR A MOBILE DEVICE CAN BE GUARANTEED TO BE 100% SECURE. WHILE WE STRIVE TO PROTECT YOUR PERSONAL INFORMATION, WE DO NOT GUARANTEE THE SECURITY OF PERSONAL INFORMATION AND YOU PROVIDE PERSONAL INFORMATION AT YOUR OWN RISK.
Access from Outside the United States
This Site is operated and maintained by Drop Cowboy from the United States and is intended solely for a United States audience. If you access the Site from outside the United States, please be aware that Personal Information will be transferred to, stored in, and processed in the United States. U.S. data protection and related laws may not be as comprehensive as those from where you access the Site.
Third-Party Sites
The Site may link to, or be linked to, websites not controlled by us. We are not responsible for third- parties' privacy policies or practices. This Policy does not apply to any third-party websites or to any data that you provide to third parties. You should read the privacy policy for each website that you visit.
Access & Update Your Personal Information
To access or update your Personal Information as it exists in our records, please contact us using the information below.
Other Important Privacy Provisions
Additional State Privacy Rights For Residents of Indiana, Kentucky and Rhode Island
Right to know/access the categories of Personal Information we process, the categories of third parties to whom we disclose it, and the purposes of processing and disclosure
Right to obtain a copy of your Personal Information, subject to verification
Right to correction of inaccuracies in your Personal Information
Right to deletion of Personal Information, subject to applicable exceptions (e.g., to provide services, comply with law, detect fraud)
Right to opt out of targeted advertising, "sales" as defined by applicable law, and certain profiling for decisions producing legal or similarly significant effects, where applicable
Right to appeal our decision if we deny your request. Instructions for submitting an appeal will be provided in our response.
Authorized Agent
If you are an authorized agent submitting a request for another person, you must provide a copy of a lawful power of attorney or written authorization from the person (along with proof of your identity). You will be provided options on how to provide this documentation after submitting the request. We may contact you or the person on whose behalf you claim to act to verify your authorization.
Nevada Opt-Out Right
If you are a resident of Nevada, you have the right to direct us not to sell your Personal Information to Third Parties.
California "Do Not Track" and Global Privacy Control
Do Not Track and Global Privacy Control (GPC) are browser privacy signals requesting that a user's activity not be tracked. We honor GPC and DNT for JavaScript analytics on dropcowboy.com and on customer sites that use our SDK: we do not send JS page views, clicks, fingerprints, replay, or Drop Cowboy web chat in response to those signals. CDN-level unique visit metering for hosted sites (CloudFront access logs used for hosting overage) still counts document requests. We do not repeatedly show the cookie banner to visitors who send GPC or DNT.
You may withdraw consent at any time (GDPR Art. 7(3)) by visiting our Cookie Policy and choosing Manage preferences.
How to Exercise Your Rights:
Submit requests to access, correct, delete, or obtain a copy of your Personal Information:
Email: info@dropcowboy.com
Phone: 1-855-550-1992
Mailing Address: Cowboy Concepts LLC, 30 N. Gould St, STE 2890, Sheridan, WY 82801
We will verify your request using commercially reasonable methods and respond within timeframes required by applicable law. If we deny your request, you may appeal by replying to our response and stating "Appeal" in the subject line or by calling the number above.
Opt-Out of Targeted Advertising and "Sales":
Online Advertising and Analytics Choices:
You may opt out of Google remarketing and customize ads via Google's tools as described in the "Online Behavioral Advertising" section. Opting out will not affect your use of the Site.
You may adjust preferences via industry tools (e.g., NAI/DAA). Settings may not carry across all browsers/devices; you may still see non-targeted ads.
Direct Request to Drop Cowboy:
You may opt out of disclosures that may constitute "sales" or targeted advertising under state law by contacting us at info@dropcowboy.com and stating "State Privacy Opt-Out" in the subject line, or by calling 1-855-550-1992.
Cookie Controls:
You can manage cookies in your browser settings; disabling cookies may affect Site functionality. Some controls do not affect Flash cookies; see your device/Adobe settings.
Limits on Sensitive Data and Children's Data:
We do not intend to collect Special Categories of Personal Information. Please do not provide it.
The Site is not directed to children under 13, and we do not knowingly collect data from them.
Links and Other Websites
Our Sites may contain links to third party websites. Please be aware that third-party websites accessible through the Site(s), including websites/webpages of affiliated companies that are not domiciled in the United States, may have their own privacy and data collection policies and practices. We are not responsible for any actions, content of websites, or privacy policies of such third parties. You should check the applicable privacy policies of those third parties when providing information through linked websites.
Training of Large Language Models
Large language models are a type of artificial intelligence that can create human-like text and perform other language-like tasks. These models are often trained on vast amounts of written text. We do not collect, use, or sell Personal Information to train large language models.
Security; Non-Discrimination:
We use commercially reasonable safeguards to protect Personal Information. We will not discriminate against you for exercising your state privacy rights, except as permitted by law (e.g., offering different prices or services reasonably related to your data choices).
Contact Us
If you have questions or concerns regarding this Policy, contact us at:
Mail: Cowboy Concepts LLC, 30 N. Gould St, STE 2890 Sheridan, WY 82801
Phone: 1-855-550-1992
Email: info@dropcowboy.com