Snapshot 53318
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-10-31T23:59:59+01:00",
"months": [
{
"incidents": [
{
"code": "4nf10msps26n",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - Netherlands - Vodafone - 20404",
"timestamp": "Oct \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e11:42\u003c/var\u003e - \u003cvar data-var='time'\u003e12:43\u003c/var\u003e CEST"
},
{
"code": "fs553dwprt5d",
"impact": "minor",
"message": "The issue has been resolved. We see normal transaction authorizations.",
"name": "In Person Payments Gateway - External Processor (CCV)",
"timestamp": "Oct \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:03\u003c/var\u003e - \u003cvar data-var='time'\u003e10:21\u003c/var\u003e CEST"
},
{
"code": "nrfrv79yp1r9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Platform - Random 401 errors",
"timestamp": "Oct \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:16\u003c/var\u003e - \u003cvar data-var='time'\u003e11:17\u003c/var\u003e CEST"
},
{
"code": "mx3j1wjvjhhj",
"impact": "minor",
"message": "We have made changes to our sending infrastructure and bounce rates have returned to normal levels. We apologize for the inconvenience.",
"name": "Email Campaigns - Increased soft bounces to Microsoft and iCloud recipients",
"timestamp": "Oct \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e14:57\u003c/var\u003e - \u003cvar data-var='time'\u003e16:01\u003c/var\u003e CEST"
},
{
"code": "ksh2hcdnflt4",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Verification \u0026 Sign - Database issue",
"timestamp": "Oct \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e08:35\u003c/var\u003e - \u003cvar data-var='time'\u003e09:15\u003c/var\u003e CEST"
}
],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "8kl0kpldwqp7",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - Netherlands - Vodafone - 20404",
"timestamp": "Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e11:19\u003c/var\u003e - \u003cvar data-var='time'\u003e14:20\u003c/var\u003e CEST"
},
{
"code": "sb7cws6yx60b",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption -Belgium- Orange - 20610",
"timestamp": "Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e11:01\u003c/var\u003e - \u003cvar data-var='time'\u003e12:42\u003c/var\u003e CEST"
},
{
"code": "z19rn36rrqhx",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Customer Data Platform - Workflows cannot be opened",
"timestamp": "Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e08:40\u003c/var\u003e - \u003cvar data-var='time'\u003e10:59\u003c/var\u003e CEST"
},
{
"code": "0l51gn7nqh0x",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] In Person Payments Gateway - External Processor (CCV)",
"timestamp": "Sep \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e00:30\u003c/var\u003e - \u003cvar data-var='time'\u003e02:30\u003c/var\u003e CEST"
},
{
"code": "8rgcb5yw5r93",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded Performance Museum \u0026 Parks",
"timestamp": "Sep \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:18\u003c/var\u003e CEST"
},
{
"code": "lgp1gnyy1bn0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "CM.com platform apps menu unavailable",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e12:10\u003c/var\u003e - \u003cvar data-var='time'\u003e13:11\u003c/var\u003e CEST"
},
{
"code": "36xtw870js8x",
"impact": "none",
"message": "Between 13:10 and 14:24, transactional emails sent through the Email Campaigns platform were delivered without their attachments. All other email content and delivery were unaffected.\n \nThe issue was traced to a recent change in our email processing pipeline. We reverted the change, and attachment delivery returned to normal at 14:24.\n \nWe apologize for the inconvenience.",
"name": "Email Campaigns - Transactional Mail Sent Without Attachments",
"timestamp": "Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e CEST"
},
{
"code": "jky37cnxpgl3",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Mobile Service Cloud - Native Voice: Unable to create inbound or outbound calls.",
"timestamp": "Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e12:52\u003c/var\u003e - \u003cvar data-var='time'\u003e18:34\u003c/var\u003e CEST"
},
{
"code": "4nqy49kxnh28",
"impact": "minor",
"message": "Issue resolved fully. Fix deployed.",
"name": "Museums\u0026Parks degraded performance",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e13:12\u003c/var\u003e - \u003cvar data-var='time'\u003e14:53\u003c/var\u003e CEST"
},
{
"code": "j4dmts4ydpmb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance – Email Gateway",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e CEST"
},
{
"code": "m9mpnyk3kjb4",
"impact": "major",
"message": "This incident has been resolved.",
"name": "IPP Service Interruption",
"timestamp": "Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e11:09\u003c/var\u003e - \u003cvar data-var='time'\u003e12:31\u003c/var\u003e CEST"
},
{
"code": "h57lrh783gd8",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - BE - Orange Belgium - 20610",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e13:01\u003c/var\u003e - \u003cvar data-var='time'\u003e15:20\u003c/var\u003e CEST"
},
{
"code": "9k8zw1pntckx",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Campaigns - Campaigns page temporarily unavailable",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:43\u003c/var\u003e - \u003cvar data-var='time'\u003e12:59\u003c/var\u003e CEST"
},
{
"code": "dfp8x0500vb5",
"impact": "major",
"message": "This incident has been resolved.",
"name": "In Person Payments - CCV connection issues",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e12:37\u003c/var\u003e - \u003cvar data-var='time'\u003e12:56\u003c/var\u003e CEST"
},
{
"code": "5c0xl0whmfwx",
"impact": "major",
"message": "This incident will now move to resolved. The culprit seems to have been an issue in a Kubernetes service of a cloud provider. We will take due time to tripple check all details and confirm with a full RCA on Monday.",
"name": "HALO Voice - Service Disruption",
"timestamp": "Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e12:13\u003c/var\u003e - \u003cvar data-var='time'\u003e12:35\u003c/var\u003e CEST"
},
{
"code": "tftdt4l1fzqv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "CM Platform - Verification Email delivery issues.",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e14:22\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e20:50\u003c/var\u003e CEST"
},
{
"code": "nnc8r56qq70h",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance – Email \u0026 Campaigns",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e CEST"
},
{
"code": "sscy4vp2hzh8",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Email Service Interruption",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:19\u003c/var\u003e - \u003cvar data-var='time'\u003e15:05\u003c/var\u003e CEST"
},
{
"code": "8hxp7rysxt51",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] In Person Payments Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e CEST"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "nzlcgrb145cx",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "High Speed iDeal Gateway - certificate issues",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e16:18\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:23\u003c/var\u003e CEST"
},
{
"code": "n3pzp5xy0zwl",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Payments Gateway Migration",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e CEST"
},
{
"code": "2ql71s3mgnh9",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance - Online Payments",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e CEST"
},
{
"code": "r48cscp2fztj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption: T-Mobile Germany (26201)",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:41\u003c/var\u003e CEST"
},
{
"code": "plhg1q6vyvmn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "MSC - Agent Inbox - Possible issue with attaching PDF files",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e15:48\u003c/var\u003e - \u003cvar data-var='time'\u003e16:43\u003c/var\u003e CEST"
},
{
"code": "4k1n7tpm1d73",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption: Japan",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e15:33\u003c/var\u003e - \u003cvar data-var='time'\u003e22:27\u003c/var\u003e CEST"
},
{
"code": "jy5zhd0c8gh6",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Seated Ticketing - Service Interruption",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:11\u003c/var\u003e - \u003cvar data-var='time'\u003e13:08\u003c/var\u003e CEST"
},
{
"code": "z5rpkzfnn990",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Mastercard issues on In person payments",
"timestamp": "Aug \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e06:44\u003c/var\u003e - \u003cvar data-var='time'\u003e07:41\u003c/var\u003e CEST"
},
{
"code": "y5g7rqckdbvw",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Service Interruption - Seated Ticketing",
"timestamp": "Aug \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e16:31\u003c/var\u003e - \u003cvar data-var='time'\u003e18:42\u003c/var\u003e CEST"
},
{
"code": "6cdljf9c8txq",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - DE - Telekom / T-Mobile",
"timestamp": "Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:22\u003c/var\u003e - \u003cvar data-var='time'\u003e15:56\u003c/var\u003e CEST"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00+02:00",
"time_zone": "Amsterdam"
},
{
"end_time": "2026-07-31T23:59:59+02:00",
"months": [
{
"incidents": [
{
"code": "g1kzk09g8jsf",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance - Native Voice \u0026 Audio Files",
"timestamp": "Jul \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e07:00\u003c/var\u003e CEST"
},
{
"code": "ydf7wch2czxn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Service Update: Delayed Payout of Visa Transactions",
"timestamp": "Jul \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e09:11\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e12:10\u003c/var\u003e CEST"
},
{
"code": "zz91z40h36vn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Agent Inbox - Delay in processing tasks",
"timestamp": "Jul \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e14:04\u003c/var\u003e - \u003cvar data-var='time'\u003e16:14\u003c/var\u003e CEST"
},
{
"code": "573qvvkz7q7q",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance – Email \u0026 Campaigns",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:21\u003c/var\u003e CEST"
},
{
"code": "vq8pt4f1p43q",
"impact": "maintenance",
"message": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"name": "[Scheduled] Service Notice: Meta Integration Update",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:30\u003c/var\u003e CEST"
},
{
"code": "qs56ndgqrjkt",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - DE - 1\u00261 - 26223",
"timestamp": "Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:49\u003c/var\u003e - \u003cvar data-var='time'\u003e11:18\u003c/var\u003e CEST"
},
{
"code": "sj7vcgrl68vf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Mobile Service Cloud - Analytics portal out of date",
"timestamp": "Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e13:18\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e08:04\u003c/var\u003e CEST"
},
{
"code": "yfk79mks9z49",
"impact": "major",
"message": "What happened\nToday, some of our services experienced disruption following a release in which credentials for our Realtime service could not be read correctly during task processing. This had the potential to impact various parts of the platform, with the most significant effect on Native Voice Calls, which remained stuck in the queue and were not offered to available agents. Additionally, AI suggestions were not plotted in real time.\n \nBy 09:39, the issue had been fully resolved and all services were restored to normal.\n \nWhat we are doing to prevent this in the future\nThis issue was introduced by a hotfix that bypassed our standard test pipeline. Going forward, we will run core regression tests before any hotfix is released to production, ensuring issues like this are caught early. In addition, we are adding monitoring and alerting to detect this type of disruption earlier and respond more quickly.\n \nClosing\nOur apologies for the inconvenience caused. We will work diligently to prevent this from happening again.",
"name": "Mobile Service Cloud - Issues answering native voice calls",
"timestamp": "Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:53\u003c/var\u003e - \u003cvar data-var='time'\u003e10:47\u003c/var\u003e CEST"
},
{
"code": "8rprbwn2zghy",
"impact": "major",
"message": "This incident has been resolved.",
"name": "MSC - Agent Inbox Interruption",
"timestamp": "Jul \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e16:15\u003c/var\u003e - \u003cvar data-var='time'\u003e17:02\u003c/var\u003e CEST"
},
{
"code": "5fp0clyvs63y",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Pay - Docdata Payments infrastructure improvements",
"timestamp": "Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e09:17\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e12:19\u003c/var\u003e CEST"
},
{
"code": "26qn4mf7nzyr",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Messaging platform performance is degraded",
"timestamp": "Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e14:08\u003c/var\u003e - \u003cvar data-var='time'\u003e18:03\u003c/var\u003e CEST"
},
{
"code": "9dc23bfkm9vr",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - MTN - South Africa (65510)",
"timestamp": "Jul \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e09:14\u003c/var\u003e - \u003cvar data-var='time'\u003e10:23\u003c/var\u003e CEST"
},
{
"code": "jzxfd83pmlwh",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Agent Inbox - delay in processing of tasks",
"timestamp": "Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e15:50\u003c/var\u003e - \u003cvar data-var='time'\u003e19:56\u003c/var\u003e CEST"
},
{
"code": "6z70m6n51g66",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance - Changes to webhooks for Incoming messages",
"timestamp": "Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e CEST"
},
{
"code": "mgtkv32gbh6y",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Email Service Interruption",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e04:03\u003c/var\u003e - \u003cvar data-var='time'\u003e07:09\u003c/var\u003e CEST"
},
{
"code": "gn7hcwz7x0xj",
"impact": "major",
"message": "The Email Gateway service disruption has been resolved. All Sign emails have been sent.",
"name": "Email service disruption",
"timestamp": "Jul \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:47\u003c/var\u003e - \u003cvar data-var='time'\u003e10:48\u003c/var\u003e CEST"
},
{
"code": "c45q7hl2rrz7",
"impact": "major",
"message": "This incident has been resolved.",
"name": "FR - Orange (20801) Operator service interruption.",
"timestamp": "Jul \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:02\u003c/var\u003e - \u003cvar data-var='time'\u003e11:37\u003c/var\u003e CEST"
},
{
"code": "grpv6xv03d6s",
"impact": "none",
"message": "On Tuesday, June 30th, 2026 between 18:15 and 21:13 CEST, some API calls to api.cm.com were affected by intermittent 500 Internal Server errors. The majority of traffic was unaffected, with the impact limited to specific endpoints and certain servers.\n \nTimeline:\n• 18:15 CEST — Incident began\n• 21:13 CEST — Incident fully resolved\n• Total duration: ~2 hours 58 minutes\n \nRoot cause:\nA server issue caused a portion of API calls to fail intermittently. The affected functionality was limited to Triggered Campaigns/Emails.\n \nWe apologize for any inconvenience this may have caused.",
"name": "API.cm.com- API Errors June 30th",
"timestamp": "Jul \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:22\u003c/var\u003e - \u003cvar data-var='time'\u003e10:22\u003c/var\u003e CEST"
},
{
"code": "qyq57xctz4kg",
"impact": "none",
"message": "On July 1st, 2026 between 10:00 AM and 23:59 CEST, and continuing into July 2nd, 2026 between 00:01 and 10:00 AM CEST, a total of approximately 40,000 emails were not delivered due to an incident affecting our email sending infrastructure, impacting some accounts.\n \nTimeline:\n• July 1st, 10:00 AM – 23:59 CEST: ~33,000 emails affected\n• July 2nd, 00:01 – 10:00 AM CEST: ~7,000 emails affected\n \nUnfortunately, the affected emails were not recoverable and will not be delivered.\n \nWe sincerely apologize for the impact this has caused.",
"name": "Incident Report – Email Delivery Failure",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e10:34\u003c/var\u003e - \u003cvar data-var='time'\u003e10:34\u003c/var\u003e CEST"
},
{
"code": "b96ygs0mb4w7",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Message Insights - Service Interuption",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e04:25\u003c/var\u003e - \u003cvar data-var='time'\u003e04:58\u003c/var\u003e CEST"
},
{
"code": "28z2srq13mjv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - NL - Vodafone - 20404",
"timestamp": "Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e19:14\u003c/var\u003e - \u003cvar data-var='time'\u003e21:01\u003c/var\u003e CEST"
},
{
"code": "b5gwxph3ps35",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Ticketing - Scanning incidents - Museum \u0026 Parks",
"timestamp": "Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e14:41\u003c/var\u003e - \u003cvar data-var='time'\u003e14:53\u003c/var\u003e CEST"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "rwbzh0wwxq81",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - France - SFR France - 20810",
"timestamp": "Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e11:36\u003c/var\u003e - \u003cvar data-var='time'\u003e14:52\u003c/var\u003e CEST"
},
{
"code": "m3lpv216k210",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Maintenance BE - Base - 20620 and BE - Telenet - 20605",
"timestamp": "Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e CEST"
},
{
"code": "43jk0s3xgh2c",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Agent Inbox - Delay in incoming/outgoing traffic",
"timestamp": "Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e17:11\u003c/var\u003e - \u003cvar data-var='time'\u003e18:30\u003c/var\u003e CEST"
},
{
"code": "lvdthgnjjf4t",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded performance Voice APIs and downstream services",
"timestamp": "Jun \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e11:49\u003c/var\u003e - \u003cvar data-var='time'\u003e13:48\u003c/var\u003e CEST"
},
{
"code": "p5gpspjtkrdt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Maintenance BE - Base - 20620 and BE - Telenet - 20605",
"timestamp": "Jun \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e CEST"
},
{
"code": "xzrlx5f71088",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Email Campaigns — Email Delivery Issue",
"timestamp": "Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e13:33\u003c/var\u003e - \u003cvar data-var='time'\u003e13:34\u003c/var\u003e CEST"
},
{
"code": "drw9cxcsb9m3",
"impact": "maintenance",
"message": "This incident has been resolved.",
"name": "Planned Maintenance BE - Base - 20620 and BE - Telenet - 20605",
"timestamp": "Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e00:53\u003c/var\u003e - \u003cvar data-var='time'\u003e09:11\u003c/var\u003e CEST"
},
{
"code": "jyq56dkzyztp",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "NXTGN Ticketing - Degraded Performance",
"timestamp": "Jun \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e18:47\u003c/var\u003e - \u003cvar data-var='time'\u003e19:04\u003c/var\u003e CEST"
},
{
"code": "7kz0jfqc64vf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Online portal - Delayed OTP emails",
"timestamp": "Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e18:40\u003c/var\u003e - \u003cvar data-var='time'\u003e19:56\u003c/var\u003e CEST"
},
{
"code": "dbk9f1gtpp71",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance – Analytics Portal Service Cloud | June 18, 2026",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e CEST"
},
{
"code": "8np0vgnwydnj",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Email Campaigns — Triggers and direct mail sent via API Delayed",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e15:50\u003c/var\u003e - \u003cvar data-var='time'\u003e19:23\u003c/var\u003e CEST"
},
{
"code": "scwkch28t8jy",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Email Campaigns — Email Sending Delayed",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:29\u003c/var\u003e - \u003cvar data-var='time'\u003e14:29\u003c/var\u003e CEST"
},
{
"code": "x5rcnnvmy33j",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Bot Router - Conversations triggered repeatedly",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e06:57\u003c/var\u003e - \u003cvar data-var='time'\u003e11:05\u003c/var\u003e CEST"
},
{
"code": "lp9gjxvv7lk6",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Status Reports Service Interruption",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e13:28\u003c/var\u003e - \u003cvar data-var='time'\u003e14:57\u003c/var\u003e CEST"
},
{
"code": "c58vjytds73b",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded performance - Transactions API",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e11:34\u003c/var\u003e - \u003cvar data-var='time'\u003e13:30\u003c/var\u003e CEST"
},
{
"code": "cnqhcgvg80mn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded performance Agent Inbox - Message processing delayed",
"timestamp": "Jun \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e14:56\u003c/var\u003e - \u003cvar data-var='time'\u003e22:09\u003c/var\u003e CEST"
},
{
"code": "92sqn57c8hqm",
"impact": "none",
"message": "This incident has been resolved.",
"name": "WhatsApp Business is currently experiencing an outage",
"timestamp": "Jun \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e16:06\u003c/var\u003e - \u003cvar data-var='time'\u003e19:07\u003c/var\u003e CEST"
},
{
"code": "nxvf8mr5hm2t",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Processing Delay - Belgium - Mobistar / Orange",
"timestamp": "Jun \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e11:13\u003c/var\u003e - \u003cvar data-var='time'\u003e16:08\u003c/var\u003e CEST"
},
{
"code": "cjxvd39mrxzz",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interuption - ODIDO NL (20416)",
"timestamp": "Jun \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e08:03\u003c/var\u003e - \u003cvar data-var='time'\u003e13:38\u003c/var\u003e CEST"
},
{
"code": "34j8m57cgrp1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded performance - Message processing degraded",
"timestamp": "Jun \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e17:03\u003c/var\u003e - \u003cvar data-var='time'\u003e18:28\u003c/var\u003e CEST"
},
{
"code": "y1xj68hm6kl1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "HALO - degraded performance",
"timestamp": "Jun \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e12:05\u003c/var\u003e - \u003cvar data-var='time'\u003e12:53\u003c/var\u003e CEST"
},
{
"code": "d16dqvj8b3ht",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] KPN NL (20408) Delayed Delivery - Planned Maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e00:35\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e CEST"
},
{
"code": "4yrl4fddfntl",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delayed logging of 'regular' non-priority traffic.",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e17:04\u003c/var\u003e - \u003cvar data-var='time'\u003e22:44\u003c/var\u003e CEST"
},
{
"code": "017jbxc2hxn0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming Deprecation of TLS 1.2 for Messaging Services (March 2026)",
"timestamp": "Jun \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e16:47\u003c/var\u003e CEST"
},
{
"code": "pngsl5x2lf57",
"impact": "minor",
"message": "We have reverted our internal maintenance changes made last week. Emails are sending and delivering as normal once again.",
"name": "CM Platform - Login Email Delivery Issues.",
"timestamp": "Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e11:56\u003c/var\u003e - \u003cvar data-var='time'\u003e14:30\u003c/var\u003e CEST"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "5zsgx3kkh1td",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Email Campaign - Email Delivery Issue",
"timestamp": "May \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e11:28\u003c/var\u003e - \u003cvar data-var='time'\u003e11:55\u003c/var\u003e CEST"
},
{
"code": "qftxx6rnk5p8",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "HALO - degraded performance",
"timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e17:05\u003c/var\u003e - \u003cvar data-var='time'\u003e21:55\u003c/var\u003e CEST"
},
{
"code": "199fwdwd2dc7",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "HALO - degraded performance",
"timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e14:01\u003c/var\u003e - \u003cvar data-var='time'\u003e15:40\u003c/var\u003e CEST"
},
{
"code": "9ttxtv92ybtw",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Outage - CM.com Platform not fully accessible",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e11:41\u003c/var\u003e - \u003cvar data-var='time'\u003e13:24\u003c/var\u003e CEST"
},
{
"code": "9qmm99n3grv4",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Mobile Service Cloud: Agent Inbox",
"timestamp": "May \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e22:30\u003c/var\u003e - May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e00:30\u003c/var\u003e CEST"
},
{
"code": "wrp9gcg2w3m2",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Agent Inbox delay in processing tasks",
"timestamp": "May \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e14:15\u003c/var\u003e - \u003cvar data-var='time'\u003e16:27\u003c/var\u003e CEST"
},
{
"code": "wmxdcpbq71rc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [Scheduled] Planned Maintenance - Campaigns",
"timestamp": "May \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:00\u003c/var\u003e CEST"
},
{
"code": "yvftp5scrmyw",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - FR - Orange France - 20801",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e02:28\u003c/var\u003e - \u003cvar data-var='time'\u003e04:11\u003c/var\u003e CEST"
},
{
"code": "0t1jm1wcq1h3",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "IPP Gateway - intermittent transaction issues",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e10:25\u003c/var\u003e - May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:04\u003c/var\u003e CEST"
},
{
"code": "nr8w41mf8gfb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] [Scheduled] Planned Maintenance - Campaigns",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e CEST"
},
{
"code": "s7sjd96xxjg4",
"impact": "none",
"message": "This incident has been resolved.",
"name": "IPP Gateway - intermittent transaction issues",
"timestamp": "May \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e12:39\u003c/var\u003e - \u003cvar data-var='time'\u003e13:25\u003c/var\u003e CEST"
},
{
"code": "354l6vvk2810",
"impact": "none",
"message": "Between 14:17 and 15:15 CEST, we experienced an issue in the Email Campaigns application that caused email messages to not be delivered. \nDue to an internal error, affected messages were not delivered and could not be recovered. \nAs a result, emails scheduled during this window were not sent.\nEmail delivery has returned to normal and is now operating as usual. We apologize for the inconvenience.",
"name": "Email Campaign - Email Delivery Issue",
"timestamp": "May \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e14:30\u003c/var\u003e - \u003cvar data-var='time'\u003e14:30\u003c/var\u003e CEST"
},
{
"code": "qz4x5274nn0p",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Native Voice - degraded performance",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e14:09\u003c/var\u003e - \u003cvar data-var='time'\u003e15:38\u003c/var\u003e CEST"
},
{
"code": "k3jzcsw33sqd",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "HALO - tool call failures",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e10:50\u003c/var\u003e - \u003cvar data-var='time'\u003e14:49\u003c/var\u003e CEST"
},
{
"code": "9f73c16wwjjx",
"impact": "major",
"message": "This incident has been resolved.",
"name": "In Person Payments - Gateway is experiencing unexpected issues.",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e23:40\u003c/var\u003e - May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e01:02\u003c/var\u003e CEST"
},
{
"code": "mx42cvqww4cm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Maintenance - In Person Payments (IPP) Infrastructure",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e CEST"
},
{
"code": "hx3bf1qdzrcd",
"impact": "minor",
"message": "The issue has been resolved and services are operating normally.\n\nThe root cause analysis (RCA) is still under investigation. If you would like to receive further details once available, please contact your account manager.",
"name": "Scripted Chatbot degraded performance",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:31\u003c/var\u003e - \u003cvar data-var='time'\u003e11:20\u003c/var\u003e CEST"
},
{
"code": "552stt46kq2n",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Entrance Management Scheduled Database Maintenance",
"timestamp": "May \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e CEST"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00+02:00",
"time_zone": "Amsterdam"
},
{
"end_time": "2026-04-30T23:59:59+02:00",
"months": [
{
"incidents": [
{
"code": "zzg6snjy5jcq",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - BE - Orange Belgium - 20610",
"timestamp": "Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e10:39\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e20:37\u003c/var\u003e CEST"
},
{
"code": "jj66x61hz6r2",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Pay - Unable to process transactions through Omnipay",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e13:28\u003c/var\u003e - \u003cvar data-var='time'\u003e14:03\u003c/var\u003e CEST"
},
{
"code": "fctsp7pph1jp",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Agent Inbox: slow responses",
"timestamp": "Apr \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:46\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e CEST"
},
{
"code": "1tcwbh44rw6q",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Failed transactions on payment terminals.",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e15:48\u003c/var\u003e - \u003cvar data-var='time'\u003e17:30\u003c/var\u003e CEST"
},
{
"code": "gwnl9skkn692",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Texter - Unavailable test nodes",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e03:33\u003c/var\u003e - \u003cvar data-var='time'\u003e12:02\u003c/var\u003e CEST"
},
{
"code": "xsx4pb7yk94j",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Email gateway API experiencing delivery issues",
"timestamp": "Apr \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e21:28\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CEST"
},
{
"code": "v836c0mvrsfp",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Seated Ticketing - Database outage",
"timestamp": "Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e16:23\u003c/var\u003e - \u003cvar data-var='time'\u003e17:12\u003c/var\u003e CEST"
},
{
"code": "k4qhgxbmw59y",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Service Interruption Texter",
"timestamp": "Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e04:21\u003c/var\u003e - \u003cvar data-var='time'\u003e13:22\u003c/var\u003e CEST"
},
{
"code": "3xhm1zz6ktx2",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "CM Payments - PSP - Service Interruption",
"timestamp": "Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e00:56\u003c/var\u003e - \u003cvar data-var='time'\u003e01:58\u003c/var\u003e CEST"
},
{
"code": "74qnh13lhjj4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - BE - Base Belgium - 20620 and BE - Telenet Belgium 20605",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:27\u003c/var\u003e - \u003cvar data-var='time'\u003e14:07\u003c/var\u003e CEST"
},
{
"code": "6xdzv2fc8y22",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Verification \u0026 Sign - Scheduled Maintenance",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:28\u003c/var\u003e CEST"
},
{
"code": "v2bc1fbzchy2",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Agent Inbox - Delay in handovers and processing of tasks",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e14:31\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e00:01\u003c/var\u003e CEST"
},
{
"code": "dn4cqg2dmtgt",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Mobile Service Cloud - Service Interruption",
"timestamp": "Apr \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e10:40\u003c/var\u003e - \u003cvar data-var='time'\u003e12:54\u003c/var\u003e CEST"
},
{
"code": "n5qlggcdslmv",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Scripted Chatbot scripts are experiencing issues",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e09:52\u003c/var\u003e - \u003cvar data-var='time'\u003e11:24\u003c/var\u003e CEST"
},
{
"code": "3tjlcmrfzsnj",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Email gateway API experiencing delivery issues",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e08:25\u003c/var\u003e - \u003cvar data-var='time'\u003e10:10\u003c/var\u003e CEST"
},
{
"code": "qq5n93qkp0yj",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - BE - Orange Belgium - 20610",
"timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e16:09\u003c/var\u003e - \u003cvar data-var='time'\u003e21:10\u003c/var\u003e CEST"
},
{
"code": "6vnql2qnnqrn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "MSC - Mobile Service Cloud - Service Interruption",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:02\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e16:45\u003c/var\u003e CEST"
},
{
"code": "1z6km8hjf72l",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delivery delays towards FR - Orange (20801)",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e12:43\u003c/var\u003e - \u003cvar data-var='time'\u003e14:37\u003c/var\u003e CEST"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "nnw63hg625fb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled maintenance Mobile Service Cloud - Native Voice",
"timestamp": "Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e CEST"
},
{
"code": "f1yzf44hqcb6",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance Global Ticket / Museums \u0026 Parks",
"timestamp": "Mar \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e10:46\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e17:02\u003c/var\u003e CEST"
},
{
"code": "91gs129mlt45",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - SE - Tele2 - 24007",
"timestamp": "Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e11:22\u003c/var\u003e - \u003cvar data-var='time'\u003e15:13\u003c/var\u003e CET"
},
{
"code": "vkt54r7lyqwj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - NL - Odido (20416)",
"timestamp": "Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e12:37\u003c/var\u003e - \u003cvar data-var='time'\u003e15:12\u003c/var\u003e CET"
},
{
"code": "cpz2ms2wdpzq",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled maintenance General Admission / NXTGN",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:30\u003c/var\u003e CET"
},
{
"code": "xllwft2h0295",
"impact": "none",
"message": "Customers are experiencing issues with chat handovers not being handovered to an agent. \nActions have been taken to solve this issue.\nWe are monitoring the results.",
"name": "Mobile Service Cloud, Handover issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e14:44\u003c/var\u003e - \u003cvar data-var='time'\u003e14:44\u003c/var\u003e CET"
},
{
"code": "wssk97mwzrsm",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - NL - Odido - 20416",
"timestamp": "Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e10:02\u003c/var\u003e - \u003cvar data-var='time'\u003e19:58\u003c/var\u003e CET"
},
{
"code": "1gj7k6jmq2tb",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Agent Inbox delay in processing tasks",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e13:50\u003c/var\u003e - \u003cvar data-var='time'\u003e16:53\u003c/var\u003e CET"
},
{
"code": "j23kbq6hqzh3",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Possible degraded voice quality due to external network issues.",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e10:07\u003c/var\u003e - \u003cvar data-var='time'\u003e11:47\u003c/var\u003e CET"
},
{
"code": "hw6q0hnkkb01",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Conversational AI cloud - CMS : Test Center not working",
"timestamp": "Mar \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:55\u003c/var\u003e - \u003cvar data-var='time'\u003e11:29\u003c/var\u003e CET"
},
{
"code": "bptzvlzy5xmd",
"impact": "minor",
"message": "The fix has been implemented successfully and verified to have resolved the issue.",
"name": "Conversational AI cloud - CMS",
"timestamp": "Mar \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e10:13\u003c/var\u003e - \u003cvar data-var='time'\u003e10:27\u003c/var\u003e CET"
},
{
"code": "qsyc55lh9b9k",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - Telefonica O2 Germany (26207)",
"timestamp": "Mar \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e09:35\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e22:10\u003c/var\u003e CET"
},
{
"code": "fprf8vbztn99",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - FR - Free Mobile",
"timestamp": "Mar \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e10:17\u003c/var\u003e - \u003cvar data-var='time'\u003e11:05\u003c/var\u003e CET"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "q3q41vxpk1h6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Login Issue",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e08:14\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e CET"
},
{
"code": "8rkm73dgfccr",
"impact": "none",
"message": "We encountered issues with email delivery starting on February 26, 2026, at 00:17 CET. During this period, all email campaigns were unable to be delivered during the send-out process.\n \nRoot Cause:\nThe issue was caused by a lost connection to the backend system responsible for email delivery due to faulty breakout cables.\n \nCurrent Status:\nAs of 10:45 CET on February 26, 2026, email delivery has resumed, and emails are being successfully sent. We are actively monitoring the email routing service to ensure the issue is fully resolved.",
"name": "Mobile Marketing Cloud – Email Delivery Issue",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e00:00\u003c/var\u003e CET"
},
{
"code": "skf58sh731j5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] In Person Payments Maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e CET"
},
{
"code": "97bhbx9w85l8",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Outage Payment Gateway",
"timestamp": "Feb \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e15:52\u003c/var\u003e - \u003cvar data-var='time'\u003e17:52\u003c/var\u003e CET"
},
{
"code": "xgk6c56wylb5",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Mobile Service Cloud - Native Voice",
"timestamp": "Feb \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e15:48\u003c/var\u003e - \u003cvar data-var='time'\u003e16:48\u003c/var\u003e CET"
},
{
"code": "xnz2p85dm265",
"impact": "maintenance",
"message": "Emergency maintenance has been completed",
"name": "[Scheduled] Emergency Maintenance - PSP Environment",
"timestamp": "Feb \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e13:51\u003c/var\u003e - \u003cvar data-var='time'\u003e14:13\u003c/var\u003e CET"
},
{
"code": "dv8080wqhrhg",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - NL - KPN/Telfort",
"timestamp": "Feb \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e08:54\u003c/var\u003e - \u003cvar data-var='time'\u003e09:57\u003c/var\u003e CET"
},
{
"code": "20m99mphrr9b",
"impact": "minor",
"message": "the systems have fully stabilized and no more disruptions are being detected.",
"name": "Mobile Service Cloud - Native Voice Connection issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e16:03\u003c/var\u003e - \u003cvar data-var='time'\u003e17:48\u003c/var\u003e CET"
},
{
"code": "3z348ql5skpg",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Service interruption Campaigns application",
"timestamp": "Feb \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e09:33\u003c/var\u003e - \u003cvar data-var='time'\u003e09:45\u003c/var\u003e CET"
},
{
"code": "3scj81ybvnch",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "NL - Odido (20416) Not receiving incoming message",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e08:07\u003c/var\u003e - \u003cvar data-var='time'\u003e15:33\u003c/var\u003e CET"
},
{
"code": "dkyn5d1vfhbq",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] In Person Payments Maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e07:00\u003c/var\u003e CET"
},
{
"code": "p1zp03d59dp3",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - BE - Telenet Belgium - 20605",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e04:21\u003c/var\u003e - \u003cvar data-var='time'\u003e12:02\u003c/var\u003e CET"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00+01:00",
"time_zone": "Amsterdam"
},
{
"end_time": "2026-01-31T23:59:59+01:00",
"months": [
{
"incidents": [
{
"code": "nmrg5nb3gf4r",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - Poland - Orange - 26003",
"timestamp": "Jan \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e09:29\u003c/var\u003e - \u003cvar data-var='time'\u003e11:22\u003c/var\u003e CET"
},
{
"code": "37qq134q9dhk",
"impact": "minor",
"message": "The incident is resolved. Please be advised that a refresh of the app is necessary for the fix to take effect.",
"name": "Service Interuption - Auto Translations",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e13:46\u003c/var\u003e - \u003cvar data-var='time'\u003e15:19\u003c/var\u003e CET"
},
{
"code": "4vqpby40szq3",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Ticketing - General Admission / Scan App experiencing an outage",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e16:02\u003c/var\u003e - \u003cvar data-var='time'\u003e16:43\u003c/var\u003e CET"
},
{
"code": "s4dm4d0qjg76",
"impact": "none",
"message": "This incident has been resolved.",
"name": "RCS - Spain - Service Interruption",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e11:40\u003c/var\u003e - \u003cvar data-var='time'\u003e14:26\u003c/var\u003e CET"
},
{
"code": "cjnwvrdk3mcz",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Mobile Service Cloud - Delays In/Outbound traffic",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e14:57\u003c/var\u003e - \u003cvar data-var='time'\u003e16:51\u003c/var\u003e CET"
},
{
"code": "0x20w23vnj6z",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "HALO Experiencing issues",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e14:07\u003c/var\u003e - \u003cvar data-var='time'\u003e16:35\u003c/var\u003e CET"
},
{
"code": "yz7vvl2mbz2r",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "HALO Inference experiencing issues",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e12:03\u003c/var\u003e - \u003cvar data-var='time'\u003e12:52\u003c/var\u003e CET"
},
{
"code": "qm0m00yy66hk",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "onload, Halo - not responding.",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e10:02\u003c/var\u003e - \u003cvar data-var='time'\u003e11:20\u003c/var\u003e CET"
},
{
"code": "2t547zy9ww5y",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "HALO - Issues with Inference",
"timestamp": "Jan \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e14:48\u003c/var\u003e - \u003cvar data-var='time'\u003e18:07\u003c/var\u003e CET"
},
{
"code": "58fc36s68klv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - BE- Telenet- 20605",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e15:17\u003c/var\u003e - \u003cvar data-var='time'\u003e17:30\u003c/var\u003e CET"
},
{
"code": "7hwd4s4fhy6k",
"impact": "none",
"message": "We're missing conversation logs from multiple tenants between yesterday 16:42 and this morning 08:57.\nThe root cause has been isolated and our engineers have deployed a fix this morning at 08:57.\nConversation were logged, but in a corrupted state.\nDue to the fact that logging still took place our alerts were not triggered.\nWe've updated our alerting to prevent similar issues from reoccurring in the future.",
"name": "Halo logging incident",
"timestamp": "Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e CET"
},
{
"code": "qk60yh2wcn69",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Maintenance - Singapore Gateway",
"timestamp": "Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:00\u003c/var\u003e CET"
},
{
"code": "p3rvrjqftfy9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Issue with inbound media on WhatsApp",
"timestamp": "Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e16:32\u003c/var\u003e - \u003cvar data-var='time'\u003e17:40\u003c/var\u003e CET"
},
{
"code": "cvvj5g8p77ks",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Mobile Service Cloud - Duplicate messages",
"timestamp": "Jan \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e13:10\u003c/var\u003e - \u003cvar data-var='time'\u003e16:25\u003c/var\u003e CET"
},
{
"code": "m9zk9q5dc782",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Email Processing Service Interruption",
"timestamp": "Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e07:09\u003c/var\u003e - \u003cvar data-var='time'\u003e10:45\u003c/var\u003e CET"
},
{
"code": "2j6lw1fmz0r0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "MSC - Performance Degradation",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e15:20\u003c/var\u003e - \u003cvar data-var='time'\u003e16:32\u003c/var\u003e CET"
},
{
"code": "jg8bs9ps54tf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - FR - SFR - 20810",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e01:39\u003c/var\u003e - \u003cvar data-var='time'\u003e06:32\u003c/var\u003e CET"
},
{
"code": "nz5ntmb3n5bb",
"impact": "none",
"message": "We experienced issues with our Triggered Campaign functionality between approximately 16:00 - 18:40 CET. During this time, triggered campaigns (campaigns triggered from CDP workflows and Triggered Campaigns API) failed to send.\n\nImpact:\nAll email triggers initiated during this timeframe were not delivered.\n\nCurrent Status:\nWe are actively investigating whether it is possible to recover the failed triggers and retroactively send the affected emails. We will provide an update as soon as we have more information.\nWe sincerely apologize for any inconvenience this may have caused.",
"name": "Mobile Marketing Cloud - Triggered Campaign Functionality",
"timestamp": "Jan \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e19:40\u003c/var\u003e - \u003cvar data-var='time'\u003e19:40\u003c/var\u003e CET"
},
{
"code": "dszlnm83kb6j",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Email Service - Service Interruption",
"timestamp": "Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e15:39\u003c/var\u003e - \u003cvar data-var='time'\u003e16:42\u003c/var\u003e CET"
},
{
"code": "ptt9b4r7bfb1",
"impact": "none",
"message": "Summary:\nWe experienced an issue with our campaign statistics processing system that affected the accuracy of delivery rate metrics in Campaign Insights. \nTimeframe: \n10:00 CET January 7th - 10:00 CET January 8th\nImpact:\nCampaign statistics were not processed correctly during this period. Delivery rate statistics displayed in Campaign Insights were inaccurate\nAll emails were sent out successfully and delivered as expected. No impact to actual email delivery or customer communications\nRoot Cause:\nEvents were processed through our queue system, but a misconfiguration caused messages to be processed incorrectly, resulting in inaccurate statistics.\nResolution:\nThe issue was resolved through a rollback and implementation of fixes to prevent similar misconfigurations in the future.\nKey Takeaway:\nWhile statistics reporting was affected, all triggered campaigns functioned normally and emails were delivered to recipients without interruption.",
"name": "Campaign Statistics Processing Issue",
"timestamp": "Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e CET"
},
{
"code": "l9qbxgypnfzf",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "CAIC - CMS is down",
"timestamp": "Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e16:59\u003c/var\u003e - \u003cvar data-var='time'\u003e21:59\u003c/var\u003e CET"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "rh26j9jhgsjz",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Service Interruption Omnipay",
"timestamp": "Dec \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e07:54\u003c/var\u003e - \u003cvar data-var='time'\u003e09:07\u003c/var\u003e CET"
},
{
"code": "77x117swj4q1",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Voice - Scheduled Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:18\u003c/var\u003e CET"
},
{
"code": "y2p2tr9phzzc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Maintenance - Email Campaigns",
"timestamp": "Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:15\u003c/var\u003e CET"
},
{
"code": "xyl3sykrvzq5",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Networking issues - Cloudflare",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:56\u003c/var\u003e - \u003cvar data-var='time'\u003e11:36\u003c/var\u003e CET"
},
{
"code": "rggrrc8v7dn1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - NL - Odido - 20416",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:03\u003c/var\u003e - \u003cvar data-var='time'\u003e11:46\u003c/var\u003e CET"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "4ydnx7n7vghs",
"impact": "major",
"message": "This incident has been resolved.",
"name": "RCS Business Messaging - Status Reports Service Interruption",
"timestamp": "Nov \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e08:18\u003c/var\u003e - \u003cvar data-var='time'\u003e12:03\u003c/var\u003e CET"
},
{
"code": "rbjsr69vhv6p",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance - IPP Payments Gateway",
"timestamp": "Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e CET"
},
{
"code": "l67xrwjly71q",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Whatsapp - Partial Service Interruption",
"timestamp": "Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e06:14\u003c/var\u003e - \u003cvar data-var='time'\u003e09:34\u003c/var\u003e CET"
},
{
"code": "1qsdt71wh8q2",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - FR - SFR - 20810",
"timestamp": "Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e10:18\u003c/var\u003e - \u003cvar data-var='time'\u003e12:26\u003c/var\u003e CET"
},
{
"code": "c4b7skb75x5g",
"impact": "minor",
"message": "Cloudflare has finished resolving any outstanding issues and have gone to monitoring. We will proceed to close the incident as no more errors have been reported in the last few hours.",
"name": "Partial Outage - Ticketing shops",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:46\u003c/var\u003e - \u003cvar data-var='time'\u003e20:21\u003c/var\u003e CET"
},
{
"code": "pml9g6brfxyt",
"impact": "major",
"message": "Cloudflare has finished resolving any outstanding issues and have gone to monitoring. We will proceed to close the incident as no more errors have been reported in the last few hours.",
"name": "Outage - Conversational AI cloud",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:53\u003c/var\u003e - \u003cvar data-var='time'\u003e19:57\u003c/var\u003e CET"
},
{
"code": "5dkmjdnwv2kr",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - France - SFR France - 20810",
"timestamp": "Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e13:22\u003c/var\u003e - \u003cvar data-var='time'\u003e14:16\u003c/var\u003e CET"
},
{
"code": "7m6mphvndsr9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "HALO - Delays in responses",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:54\u003c/var\u003e - \u003cvar data-var='time'\u003e11:34\u003c/var\u003e CET"
},
{
"code": "sf2xslnck8ff",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded performance - gw.cmtelecom.com",
"timestamp": "Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e18:50\u003c/var\u003e - \u003cvar data-var='time'\u003e19:39\u003c/var\u003e CET"
},
{
"code": "68wtjh47k1m4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Ideal - External Payment Issues",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e12:39\u003c/var\u003e - \u003cvar data-var='time'\u003e12:47\u003c/var\u003e CET"
},
{
"code": "30w0nlb5fz2r",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Maintenance - Conversational AI Cloud - Production Gateway",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:34\u003c/var\u003e CET"
},
{
"code": "hzg74wqf6q2v",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Emergency maintenance - Voice platform",
"timestamp": "Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:10\u003c/var\u003e CET"
},
{
"code": "mv302kvysw8v",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Operator Service Interruption - France",
"timestamp": "Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:33\u003c/var\u003e - \u003cvar data-var='time'\u003e13:58\u003c/var\u003e CET"
},
{
"code": "305p2mx2frcd",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Conversational AI Cloud - Issues logging into the AI Cloud CMS",
"timestamp": "Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e11:07\u003c/var\u003e - \u003cvar data-var='time'\u003e13:58\u003c/var\u003e CET"
},
{
"code": "pjpk43hh4nv0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance notification IPP",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e02:27\u003c/var\u003e CET"
},
{
"code": "817n701v3dv1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Operator Traffic Delay - Belgium - Mobistar / Orange",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e17:55\u003c/var\u003e - \u003cvar data-var='time'\u003e21:04\u003c/var\u003e CET"
},
{
"code": "m7pl5m66w6nz",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "MSC Native Voice - Instability",
"timestamp": "Nov \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:11\u003c/var\u003e - \u003cvar data-var='time'\u003e13:26\u003c/var\u003e CET"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00+01:00",
"time_zone": "Amsterdam"
}
]
}