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Legal Privacy Policy Last Updated: April 5, 2026 At Neuralwatt, we are committed to protecting your privacy and being transparent about how we collect, use, and protect your information. This Privacy Policy explains our practices regarding the information we collect when you use our AI inference platform and services. Information We Collect Personal Information We collect personal information that you provide directly to us when you: Create an account (name, email address, company name) Contact us for support or information Register for our services Participate in surveys or feedback programs Usage Data We automatically collect information about how you interact with our services: API usage statistics (number of requests, tokens processed) Model performance metrics (time to first token, request duration) Energy consumption data (GPU power usage, energy per request) Billing and usage information Feature usage patterns Technical Information We collect technical information to improve our services and ensure security: IP addresses Browser type and version Device information Operating system Referring URLs Inference Data When you use our AI inference services, we process and collect the following: Prompts and completions: Processed transiently to deliver inference results but not permanently stored. Conversation context may be held in volatile memory for up to 24 hours to support multi-turn interactions and is automatically purged after the session expires. Semantic representations: Anonymized numerical representations of queries may be retained to improve cache performance. These are not intended to reconstruct your original text, though they may encode semantic similarity. Token counts for billing purposes Model selection and usage patterns Performance metrics to optimize our systems How We Use Your Information We use the information we collect to: Provide, maintain, and improve our services Process your requests and transactions Calculate billing based on energy consumption and token usage Optimize system performance and energy efficiency Communicate with you about our services Monitor and analyze usage patterns and trends Detect, prevent, and address technical issues Protect the security and integrity of our platform Comply with legal obligations Data Sharing and Disclosure We may share your information in the following circumstances: Service Providers: With vendors who help us operate our business (payment processors, cloud services, analytics providers) Legal Compliance: When required by law or to protect our rights and safety Business Transfers: In connection with a merger, acquisition, or sale of assets With Your Consent: When you explicitly authorize us to share information Data Security We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure. No Training on Your Data We do not use your API inputs or outputs to train, fine-tune, or improve any machine learning models. Your inference data is yours. Data Retention We retain your information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include: Inference content (prompts and completions): Processed in real-time and not retained beyond short-lived operational caching (up to 24 hours for multi-turn sessions). Billing and usage records (token counts, request metadata): Retained for the duration of your account plus any legally required period. Analytics data (performance metrics, energy usage): Retained for up to 90 days. Account information (name, email, company): Retained until you delete your account or request removal. Your Rights Depending on your location, you may have certain rights regarding your personal information, including: Right to access and receive a copy of your data Right to correct inaccurate information Right to delete your data Right to restrict or object to processing Right to data portability To exercise these rights, please contact us at the information provided below. International Data Transfers Your information may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. Children's Privacy Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Contact Us If you have any questions about this Privacy Policy, please contact us at: Neuralwatt Inc. Email: [email protected] California Privacy Rights California residents have specific rights under the California Consumer Privacy Act (CCPA). If you are a California resident, you may have additional rights regarding your personal information. Need a plain-text version for archival tools or AI assistants? View /privacy.html.