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Our promise We'll ensure your data remains only yours When it comes to security – we've got you covered – so you can rest easy. We practice and follow a comprehensive control program for privacy and compliance to ensure physical security, network security, redundancy, business continuity, back-up and data protection. Platform security Magentrix is ISO 27001 Certified Obtaining ISO 27001:2022 certification demonstrates our commitment to maintaining the highest standards of information security on an international level. The certification involved a rigorous process of evaluating and enhancing our information security practices. Our ISO 27001:2022 certification covers all business operations, software development and services provided by our company. This ensures that every aspect of our information-handling practices meet the stringent requirements of the standard. Download the certificate ⇩ SOC 2 Type 2 The Magentrix platform is SOC 2 Type 2 compliant. Please ask us for the report if you wish to see it. Physical, network, & hardware security certifications Data center certifications Our data centers are not only certified to meet the rigorous standards of ISO 27001 but also comply with SOC 2 certification requirements, ensuring the highest levels of data protection and operational reliability. AICPA SOC American Institute of Certified Public Accountants (AICPA SOC). ISO 27001 Information security standard. Tier 3 data center A Tier 3 data center design ensures 99.982% uptime with N+1 redundancy. How we keep you secure Physical security Our data center is secured by keycards, biometric scanning and constant surveillance, all HVAC Systems are N+1 Redundant, conditioned power provides all servers with uninterrupted power supply. CCTV 24x7x365 on-site security 3-levels of authentication Man traps 24x7x365 facility monitoring with sensors, alarms and audit logs Robust power distribution Full range of AC power products 1 MW Generator Physically segregated power and cooling systems Smoke, gas and fire suppression Hot/cold containment design Raised floor with floor leak and heat detectors Monitoring Redundant power systems Infrastructure protection How we keep you secure Network, hardware & software security Our data center includes redundant networks and infrastructure so you can rest assured that your data is secure and your site has maximum availability as a result of our 99.98% network uptime guarantee. All our application storage services are protected with Bitdefender enterprise grade security which automatically scans files and blocks any malicious content. Our databases and backups are encrypted with AES 256 Bit Encryption Magentrix performs monthly vulnerability scans and annual pen tests and all vulnerabilities are addressed in our Software releases Servers are patched regularly Our data centers use only fully redundant Cisco, enterprise-class routing equipment. Magentrix's own hardware uses enterprise-class Fortigate firewalls which protect all services against DDoS attacks, intrusion prevention, virus and malware protection as well as web application firewall (WAF). Multiple carriers, ISPs and CDNs Full gigabit Ethernet internal switching using enterprise Infrastructure protection How we keep you secure Redundancy All our systems include redundancy from servers, power supply, network devices and cooling equipment to fire prevention and back-ups so your business can rely on continuity. 2N UPSMinimum N+1 cooling redundancy Triple redundant cooling infrastructure Redundant monitoring Redundant power in each cabinet Multiple entry fibre SLA-based cross connects Multiple upstream data and internet connections to Tier 1 providers 99.982% uptime and SLA guarantee Dual network operations centres (NOCs) Separate mirror and disaster recovery sites in Markham, Ontario and Mississauga, Ontario Commitment to your protection Security policy & GDPR Review our Security Policy and GDPR Guidelines here. At Magentrix, nothing is more important than the success of our customers and the protection of their data. We empower our customers to foster trusted relationships by prioritizing their partners' or customers' needs in all aspects, including safeguarding individual privacy and data. Download the pdf ⇩