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Terms of Service Effective Date: [14-08-2026] These Terms govern your access to and use of FreJun Dialer or FreJun Teler (collectively, the “Services”). By clicking “I Agree”, creating an account, or using the Services, you agree to these Terms. If you do not agree, do not use the Services. The FreJun Group entity contracting with you depends on your location (Clause 1.2). Parties and Acceptance These Terms are between the relevant FreJun Group entity (“FreJun”, “we”, “us”) and you (“Subscriber”, “end customer”, “you”). The contracting FreJun entity is determined by your location: India: FreJun India Pvt. Ltd. UAE and MENA: Al-FreJun All other locations: FreJun Inc. FreJun offers two distinct products: FreJun Dialer: A cloud telephony platform for businesses to manage calls, routing, recording, and messaging. FreJun Teler: A developer-focused APIs and SDKs for integrating voice communications into applications. You represent that you are at least 18 years old and authorized to accept these Terms. 1. Definitions “Acceptable Use Policy” (AUP): Rules in Clause 5, as updated. “Documentation”: User and technical documentation on the FreJun website or developer portal. “End User”: Any individual authorized to access the Services through your account (employees, contractors, agents, or API consumers). “Fees”: Subscription, usage, and other charges for the Services. “Participant”: Any person calling, messaging, or joining a communication through the Services. “Services”: FreJun Dialer or FreJun Teler, including web/mobile apps, APIs, SDKs, Virtual Numbers, call recording, messaging, integrations, and related features. “Subscription Term”: The period you are entitled to access the Services. “Virtual Number”: A telephone number allocated by FreJun from licensed or contracted telecommunications resources. 2. Services and License Subject to your compliance with these Terms and payment of Fees, FreJun grants you a non-exclusive, non-transferable, non-sublicensable, revocable, worldwide license during the Subscription Term to access and use the Services for internal business purposes (FreJun Dialer) or to integrate into your applications (FreJun Teler). The Services depend on your internet connectivity, devices, and underlying telecommunications resources. The Services are not a replacement for a primary telephone connection. You shall not: Sublicense, resell, lease, or distribute the Services; Reverse engineer, decompile, or derive source code; Modify or create derivative works; Remove proprietary notices; Build competing products without written consent; Introduce malware or interfere with the Services. 3. Accounts and Responsibilities You are responsible for account information accuracy, credential safeguarding, and all account activity. You are responsible for your End Users’ acts and omissions and shall ensure their compliance with these Terms. If usage exceeds your plan capacity, FreJun may invoice for additional usage at the standard rate. 4. Acceptable Use Policy You and your End Users shall use the Services lawfully and in compliance with these Terms, applicable laws, and regulations of jurisdictions where you operate. You shall not: Send unsolicited communications in violation of telemarketing, anti-spam, or DND laws (TRAI regulations, US TCPA, UAE TDRA, EU ePrivacy Directive); Call or message recipients without prior, verifiable consent where required by law; Ignore opt-out or revocation-of-consent requests; Make autodialed, pre-recorded, or robocalls without required consents; Record calls without required participant notice; Engage in fraud, spoofing, harassment, defamation, or distribute unlawful content; Violate telecommunications licensing conditions (TRAI, DoT, FCC, TDRA); Gain unauthorized system access or interfere with other users’ services. FreJun may immediately suspend access if you breach Clause 5 or if suspension is required by law, regulator order, or to protect the Services. Notice will be provided as soon as practicable. You shall indemnify FreJun for breaches of Clause 5 under Clause 14. 5. Compliance Obligations You represent and warrant that: You have obtained all required consents from Participants and End Users (call, message, record, data processing); You maintain and honor DND lists and scrub against statutory registries; You comply with applicable sectoral regulations (BFSI, healthcare, etc.); Your communications comply with applicable law and the AUP. You shall provide accurate KYC information where required by telecommunications law and update promptly on change. 6. Virtual Numbers Virtual Numbers are allocated from licensed or contracted resources. You receive a right of use; you do not own any Virtual Number. FreJun may reclaim, reallocate, or change Virtual Numbers on regulator request, your breach, non-payment, inactivity, or termination. Prior notice will be given where practicable. 7. Fees and Billing You shall pay Fees as set on the FreJun website or order form, exclusive of applicable taxes. The Subscription Term renews automatically unless either party gives 30 days’ written notice of non-renewal. Invoices are due within 15 days. Overdue amounts accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. On non-payment, FreJun may suspend or terminate the Services after written notice and reasonable cure opportunity. Suspension does not waive accrued Fees. Fees paid are non-refundable except as expressly provided or required by law. 8. Suspension and Termination Either party may terminate for convenience with 30 days’ written notice. Either party may terminate for material breach with 30 days’ written notice and cure opportunity. FreJun may terminate immediately for breach of Clauses 5, 6, or 10, or on your insolvency. On termination: (a) your access ceases; (b) accrued Fees become immediately payable; (c) FreJun may delete your content after 30 days (subject to legal-retention obligations); (d) Clauses 10–17 survive. 9. Intellectual Property FreJun retains all right, title, and interest in the Services and related IP. You acquire no rights except those expressly granted. You retain ownership of content you transmit (recordings, messages, contact data) and grant FreJun a limited license to use it solely to provide, secure, and improve the Services. FreJun may use your feedback or suggestions without restriction. 10. Confidentiality 10.1 Definition of Confidential Information “Confidential Information” means all non-public, proprietary information disclosed by one party (“Disclosing Party”) to the other party (“Receiving Party”) in connection with these Terms, whether disclosed in written, oral, electronic, or visual form, including but not limited to: Technical specifications, algorithms, source code, API documentation, SDK specifications, and system architecture of the Services; Business information, including pricing models, financial information, customer lists, partnership agreements, marketing strategies, business plans, and revenue projections; Subscriber account information, including subscriber credentials, contact details, usage patterns, billing information, and configuration settings; Call data, message content, recordings, contact lists, participant information, and metadata associated with communications routed through the Services; Performance data, analytics, traffic patterns, system logs, and operational metrics related to the Services; Personal data and Participant information processed in connection with the Services, including names, phone numbers, email addresses, call recordings, and any other personal identifiers. Confidential Information shall be marked as “Confidential” or, if disclosed orally, shall be identified as confidential at the time of disclosure and confirmed in writing within fifteen (15) days. 10.2 Obligations of the Receiving Party The Receiving Party shall: Maintain the Disclosing Party’s Confidential Information in strict confidence using at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care; Use Confidential Information solely for the purpose of performing obligations or exercising rights under these Terms (“Permitted Purpose”); Restrict access to Confidential Information to employees, contractors, and agents who: (a) have a legitimate need to know such information to accomplish the Permitted Purpose; (b) are bound by written confidentiality obligations at least as restrictive as these Terms; and (c) are trained on the handling and protection of confidential information; Implement and maintain reasonable administrative, physical, and technical safeguards to protect Confidential Information, including encryption, access controls, secure storage, and intrusion detection systems; Promptly notify the Disclosing Party of any unauthorized access, use, disclosure, loss, or destruction of Confidential Information; Upon termination or at the Disclosing Party’s request, either return or securely destroy all Confidential Information in tangible form (subject to legal-retention obligations) within thirty (30) days, and certify such return or destruction in writing. 10.3 Limitations on Use The Receiving Party shall not use Confidential Information to: Develop, create, enhance, or market any product or service competitive with the Disclosing Party’s Services; Reverse engineer, disassemble, decompile, or otherwise attempt to derive the underlying methodology, architecture, or source code; Perform benchmarking or comparative analysis for public disclosure without the Disclosing Party’s prior written consent; Share with third parties, sub-contractors, or Affiliates without the Disclosing Party’s prior written consent. 10.4 Exceptions to Confidentiality Obligations The Receiving Party shall have no confidentiality obligations with respect to Confidential Information that: Was known to the Receiving Party prior to disclosure by the Disclosing Party, as evidenced by written records, including internal memoranda, technical documentation, or product development records dated prior to the date of disclosure; Is or becomes publicly available through no breach of this Agreement by the Receiving Party, including public disclosures, published articles, open-source contributions, or marketplace releases; Is independently developed by the Receiving Party without access to or reference to the Disclosing Party’s Confidential Information, as evidenced by written records, including development notes, design documents, or code repositories; Is rightfully received by the Receiving Party from a third party without breach of any confidentiality obligation, as evidenced by written correspondence or documentation; Is required to be disclosed by law, regulation, court order, regulatory authority, or governmental body (provided the Receiving Party gives prompt written notice to the Disclosing Party and reasonable opportunity to seek protective measures). 10.5 Legally Compelled Disclosure If the Receiving Party is required by law, regulation, court order, subpoena, regulatory authority (including TRAI, DoT, FCC, TDRA, or data protection authorities), or law enforcement to disclose Confidential Information, the Receiving Party shall: Promptly notify the Disclosing Party in writing, unless such notification is prohibited by law; Provide the Disclosing Party with a copy of the legal demand, order, or request; Cooperate with the Disclosing Party in seeking a protective order, confidential treatment, or other appropriate remedy; Disclose only the minimum information required by law. 10.6 FreJun’s Obligations Without limiting the above, FreJun shall comply with all applicable legal, regulatory, and law-enforcement disclosure obligations, including: TRAI/DoT directives requiring disclosure of Call Detail Records (CDRs), IP Detail Records (IDRs), or other telecommunications data to law enforcement or regulatory authorities; FCC/TCPA requirements for disclosure of call logs, recordings, or consent documentation; Data protection authority requests under GDPR, DPDP Act, PDPL, or US state privacy laws. 10.7 Duration of Confidentiality Obligations General Confidential Information: Confidentiality obligations shall survive for three (3) years after termination or expiration of these Terms or disclosure of the Confidential Information, whichever is later. Trade Secrets and Proprietary Methodology: Confidentiality obligations with respect to trade secrets, proprietary algorithms, source code, and system architecture shall survive indefinitely for so long as such information qualifies as a trade secret under applicable law (including the Uniform Trade Secrets Act, Indian law, UAE law, or other applicable regimes). Personal Data: Confidentiality and security obligations with respect to personal data shall survive indefinitely or as required by applicable data protection laws, whichever is longer, and shall continue to be governed by the Privacy Policy and Data Processing Agreement. Subscriber Content: FreJun’s obligations with respect to Subscriber Content (recordings, messages, contact data) shall survive indefinitely, subject to the content deletion provisions of Clause 9.3. 10.8 Remedies for Breach The parties acknowledge that breach of this Clause 11 may cause irreparable harm that cannot be adequately remedied by monetary damages. Accordingly, in addition to any other remedies available at law or equity, the Disclosing Party shall be entitled to seek injunctive relief, specific performance, and other equitable remedies to prevent breach or threatened breach of this Clause 11. 11. Data Protection FreJun’s processing of personal data is governed by the FreJun Privacy Policy (https://frejun.com/privacy-policy/) and a separate Data Processing Agreement (DPA) where applicable. Where you process personal data through the Services, you are the Controller/Data Fiduciary and FreJun is the Processor, processing on your documented instructions. You shall ensure all lawful bases and consents exist for FreJun to process such data. Both parties shall comply with applicable data protection laws: GDPR, Indian DPDP Act 2023, UAE PDPL, and US state privacy laws (CCPA/CPRA). 12. Warranties and Disclaimers FreJun warrants that the Services will perform substantially in accordance with the Documentation. Your sole remedy for breach is repair or pro-rata refund. Except as stated above, the Services are provided “as is” and “as available”. FreJun disclaims all other warranties, express, implied, or statutory, including fitness for a particular purpose and uninterrupted operation. The Services do not support reliable emergency calling. You must maintain alternative emergency contact means. 13. Limitation of Liability To the maximum extent permitted by law, neither party shall be liable for indirect, consequential, lost profits, or data-loss damages. Each party’s aggregate liability shall not exceed the total Fees paid in the preceding 12 months. These limitations do not apply to: (a) payment obligations; (b) breaches of Clauses 5, 6, 10, or 11; (c) indemnity obligations; or (d) liability that cannot be excluded by law. You shall defend, indemnify, and hold harmless FreJun from claims arising from: (a) your breach of Clauses 5 or 6; (b) third-party claims from your communications (TCPA, TRAI, equivalent laws); (c) your content; or (d) your violation of applicable law. 14. Compliance with Laws and Export Controls Each party shall comply with all applicable laws, including telecommunications, anti-bribery, sanctions, and export-control laws. You shall not export, re-export, or use the Services in any prohibited country or with any sanctioned person. 15. General Provisions Publicity: FreJun may identify you as a customer on its website and materials. You may withdraw permission by written notice. Assignment: You may not assign these Terms without written consent. FreJun may assign to an Affiliate or in connection with a merger or asset sale. Force Majeure: Neither party shall be liable for delays caused by events beyond reasonable control (acts of God, war, pandemic, network failure). Amendment: FreJun may update these Terms with 30 days’ notice. Material changes will be notified by email. Continued use constitutes acceptance. Entire Agreement: These Terms (including the Privacy Policy and applicable Country Addendum) constitute the entire agreement. Notices: Send notices to hello@frejun.com or the registered office of the contracting entity. 16. Governing Law and Dispute Resolution The governing law, forum, and dispute-resolution mechanism are set out in the applicable Country Addendum as mentioned in the Schedule. Schedule 1 – India Addendum Contracting Entity: FreJun India Pvt. Ltd. (“FreJun India”) Regulatory Framework: Services are provided in compliance with TRAI and DoT frameworks. You shall comply with the TRAI Telecom Commercial Communications Customer Preference Regulations, 2018 and DND framework. Call Detail Records: FreJun India retains CDRs/IDRs as required by DoT licensing and shall make them available to lawful authorities on due process. Data Protection: Processing is governed by the Digital Personal Data Protection Act, 2023 and DPDP Rules, 2025. Grievance contact: infosecurity@frejun.com Governing Law: Laws of India. Dispute Resolution: Arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator. Seat: Hyderabad, Andhra Pradesh. Either party may seek interim relief from Hyderabad courts. Schedule 2 – USA Addendum Contracting Entity: FreJun Inc. (“FreJun Inc.”) Regulatory Framework: Services are subject to the FCC and applicable federal/state telecom and consumer-protection laws, including the TCPA, 47 U.S.C. § 227. You shall comply with the TCPA and Do-Not-Call requirements, obtaining prior express written consent for autodialed or pre-recorded messages. Emergency Services: The Services do not support reliable 911 access. You shall maintain alternative emergency contact means. Data Protection: Processing is governed by applicable US federal and state privacy laws (CCPA/CPRA, etc.). Data requests: infosecurity@frejun.com Governing Law: Laws of the State of Delaware, without regard to conflicts principles. Forum: State and federal courts in Wilmington, Delaware have exclusive jurisdiction. Schedule 3 – UAE Addendum Contracting Entity: Al-FreJun (“Al-FreJun”) Regulatory Framework: Services are subject to the TDRA of the UAE and applicable telecommunications law. You shall comply with TDRA rules on commercial communications and consent. Data Protection: Processing is governed by UAE Federal Decree-Law No. 45 of 2021 (UAE PDPL) and executive regulations. Data requests: infosecurity@frejun.com Governing Law: Laws of the United Arab Emirates as applicable in the Dubai International Financial Centre (DIFC). Dispute Resolution: Arbitration under the DIAC Arbitration Rules 2022. Seat: DIFC, Dubai. DIFC Courts have exclusive supervisory jurisdiction. [END OF TERMS AND CONDITIONS]