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<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/"> <channel> <title>SproutVideo Status - Incident history</title> <link>https://status.sproutvideo.com</link> <description>SproutVideo</description> <pubDate>Thu, 24 Sep 2026 21:48:31 +0000</pubDate> <item> <title> Email delivery delayed</title> <description> Type: Incident Duration: 1 hour and 27 minutes Affected Components: Web Application Sep 24, 21:48:31 GMT+0 - Investigating - We're investigating an issue with our email delivery provider that is delaying emails sent from SproutVideo. This includes password reset emails, team member invitations, video-ready notifications, and receipts. Video uploads, playback, and the rest of the platform are not affected. We're working with our provider to restore delivery and will post an update here as soon as we have one. Sep 24, 23:15:31 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 27 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>21:48:31</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating an issue with our email delivery provider that is delaying emails sent from SproutVideo. This includes password reset emails, team member invitations, video-ready notifications, and receipts. Video uploads, playback, and the rest of the platform are not affected. We're working with our provider to restore delivery and will post an update here as soon as we have one..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>23:15:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Thu, 24 Sep 2026 21:48:31 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmug2d5fo0rel1mqmwykymk19</link> <guid>https://status.sproutvideo.com/incident/cmug2d5fo0rel1mqmwykymk19</guid> </item> <item> <title>Video Encoding outage</title> <description> Type: Incident Duration: 1 minute Affected Components: Video Encoding Jul 20, 14:06:44 GMT+0 - Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 20, 14:07:46 GMT+0 - Resolved - Video Encoding is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>14:06:44</var> GMT+0</small><br><strong>Investigating</strong> - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>14:07:46</var> GMT+0</small><br><strong>Resolved</strong> - Video Encoding is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Mon, 20 Jul 2026 14:06:44 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmrtat2nc09vv0zo01fxyrmo3</link> <guid>https://status.sproutvideo.com/incident/cmrtat2nc09vv0zo01fxyrmo3</guid> </item> <item> <title>Video playback issues</title> <description> Type: Incident Duration: 37 minutes Affected Components: Video Playback Jul 1, 20:53:45 GMT+0 - Investigating - We are currently investigating issues with video playback. Jul 1, 21:04:19 GMT+0 - Identified - We have identified the root cause of the issue and are continuing to work on a fix for this incident. Jul 1, 21:10:11 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 1, 21:30:19 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 37 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>20:53:45</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating issues with video playback..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>21:04:19</var> GMT+0</small><br><strong>Identified</strong> - We have identified the root cause of the issue and are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>21:10:11</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>21:30:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Wed, 1 Jul 2026 20:53:45 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmr2jzaw901qr1bqovvbpy49i</link> <guid>https://status.sproutvideo.com/incident/cmr2jzaw901qr1bqovvbpy49i</guid> </item> <item> <title>Routine Maintenance</title> <description> Type: Maintenance Duration: 15 minutes Affected Components: Web Application, Video Websites, Video Encoding, API Jun 19, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 12, 13:22:34 GMT+0 - Identified - We will be performing routine maintenance on the SproutVideo application database. The SproutVideo Management Dashboard, Uploads, API, Hosted Video Websites, and our Support Knowledge Base will be offline for up to 15 minutes starting at 6:00 AM Eastern Daylight Time on Friday, June 19, 2026 (3:00 AM PST Fri Jun 19 | 10:00 AM GMT Fri Jun 19) We expect all services to be back online by 6:15 AM EDT on Jun 19, 2026. Embedded videos will not be impacted and will continue to play during the maintenance window. Jun 19, 10:15:23 GMT+0 - Completed - Maintenance has completed successfully. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 15 minutes</p> <p><strong>Affected Components:</strong> , , , </p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>13:22:34</var> GMT+0</small><br><strong>Identified</strong> - We will be performing routine maintenance on the SproutVideo application database. The SproutVideo Management Dashboard, Uploads, API, Hosted Video Websites, and our Support Knowledge Base will be offline for up to 15 minutes starting at 6:00 AM Eastern Daylight Time on Friday, June 19, 2026 (3:00 AM PST Fri Jun 19 | 10:00 AM GMT Fri Jun 19) We expect all services to be back online by 6:15 AM EDT on Jun 19, 2026. Embedded videos will not be impacted and will continue to play during the maintenance window..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>10:15:23</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> </content:encoded> <pubDate>Fri, 19 Jun 2026 10:00:00 +0000</pubDate> <link>https://status.sproutvideo.com/maintenance/cmqayhwde0bpfquf6x3ghevkx</link> <guid>https://status.sproutvideo.com/maintenance/cmqayhwde0bpfquf6x3ghevkx</guid> </item> <item> <title>Video Encoding outage</title> <description> Type: Incident Duration: 40 minutes Affected Components: Video Encoding Jun 1, 17:54:20 GMT+0 - Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service. Jun 1, 18:34:20 GMT+0 - Resolved - Video Encoding is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 40 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>17:54:20</var> GMT+0</small><br><strong>Investigating</strong> - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>18:34:20</var> GMT+0</small><br><strong>Resolved</strong> - Video Encoding is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Mon, 1 Jun 2026 17:54:20 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmpvid0bw01lxnr9y7j7hbamn</link> <guid>https://status.sproutvideo.com/incident/cmpvid0bw01lxnr9y7j7hbamn</guid> </item> <item> <title>Emergency Database Maintence</title> <description> Type: Maintenance Duration: 5 minutes Affected Components: Video Websites, Analytics, Web Application, Video Encoding, API May 27, 18:00:00 GMT+0 - Identified - We'll be performing an emergency maintenance of our primary database shortly. During this window, SproutVideo will be temporarily unavailable, and visitors will see a maintenance page in its place. Video playback of embedded videos will be unaffected during this time. We apologize for the short notice and any disruption this causes. We'll update this post as soon as everything is back to normal. May 27, 18:00:01 GMT+0 - Identified - Maintenance is now in progress May 27, 18:05:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 minutes</p> <p><strong>Affected Components:</strong> , , , , </p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We'll be performing an emergency maintenance of our primary database shortly. During this window, SproutVideo will be temporarily unavailable, and visitors will see a maintenance page in its place. Video playback of embedded videos will be unaffected during this time. We apologize for the short notice and any disruption this causes. We'll update this post as soon as everything is back to normal..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>18:05:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Wed, 27 May 2026 18:00:00 +0000</pubDate> <link>https://status.sproutvideo.com/maintenance/cmpoaska8036jp4vclvkpe4w6</link> <guid>https://status.sproutvideo.com/maintenance/cmpoaska8036jp4vclvkpe4w6</guid> </item> <item> <title>Web Application outage</title> <description> Type: Incident Duration: 1 minute Affected Components: Web Application Apr 4, 07:14:24 GMT+0 - Investigating - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service. Apr 4, 07:15:21 GMT+0 - Resolved - Web Application is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>07:14:24</var> GMT+0</small><br><strong>Investigating</strong> - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>07:15:21</var> GMT+0</small><br><strong>Resolved</strong> - Web Application is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Sat, 4 Apr 2026 07:14:24 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmnjzynja05jkztrd1cfqju93</link> <guid>https://status.sproutvideo.com/incident/cmnjzynja05jkztrd1cfqju93</guid> </item> <item> <title>Video Encoding outage</title> <description> Type: Incident Duration: 3 minutes Affected Components: Video Encoding Jan 15, 22:06:44 GMT+0 - Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 15, 22:09:45 GMT+0 - Resolved - Video Encoding is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 3 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>22:06:44</var> GMT+0</small><br><strong>Investigating</strong> - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>22:09:45</var> GMT+0</small><br><strong>Resolved</strong> - Video Encoding is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Thu, 15 Jan 2026 22:06:44 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmkg01wiv06cv27rdidbozzhk</link> <guid>https://status.sproutvideo.com/incident/cmkg01wiv06cv27rdidbozzhk</guid> </item> <item> <title>Video Encoding outage</title> <description> Type: Incident Duration: 4 minutes Affected Components: Video Encoding Jan 15, 20:01:43 GMT+0 - Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 15, 20:05:46 GMT+0 - Resolved - Video Encoding is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 4 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>20:01:43</var> GMT+0</small><br><strong>Investigating</strong> - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>20:05:46</var> GMT+0</small><br><strong>Resolved</strong> - Video Encoding is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Thu, 15 Jan 2026 20:01:43 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmkfvl51f05hg27rdcx3himiz</link> <guid>https://status.sproutvideo.com/incident/cmkfvl51f05hg27rdcx3himiz</guid> </item> <item> <title>Video Playback outage</title> <description> Type: Incident Duration: 4 minutes Affected Components: Video Playback Dec 25, 16:46:59 GMT+0 - Investigating - Video Playback cannot be accessed at the moment. This incident was created by an automated monitoring service. Dec 25, 16:50:53 GMT+0 - Resolved - Video Playback is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 4 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>16:46:59</var> GMT+0</small><br><strong>Investigating</strong> - Video Playback cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>16:50:53</var> GMT+0</small><br><strong>Resolved</strong> - Video Playback is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Thu, 25 Dec 2025 16:46:59 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmjlodtp5074z8937rl8hqwsi</link> <guid>https://status.sproutvideo.com/incident/cmjlodtp5074z8937rl8hqwsi</guid> </item> <item> <title>Video Playback outage</title> <description> Type: Incident Duration: 7 minutes Affected Components: Video Playback Dec 25, 16:36:58 GMT+0 - Investigating - Video Playback cannot be accessed at the moment. This incident was created by an automated monitoring service. Dec 25, 16:44:01 GMT+0 - Resolved - Video Playback is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 7 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>16:36:58</var> GMT+0</small><br><strong>Investigating</strong> - Video Playback cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Dec <var data-var='date'> 25</var>, <var data-var='time'>16:44:01</var> GMT+0</small><br><strong>Resolved</strong> - Video Playback is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Thu, 25 Dec 2025 16:36:58 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmjlo0xnh06hb88non74yhhsl</link> <guid>https://status.sproutvideo.com/incident/cmjlo0xnh06hb88non74yhhsl</guid> </item> <item> <title>API outage</title> <description> Type: Incident Duration: 1 minute Affected Components: API Nov 8, 07:50:02 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 8, 07:51:04 GMT+0 - Resolved - API is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:50:02</var> GMT+0</small><br><strong>Investigating</strong> - API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:51:04</var> GMT+0</small><br><strong>Resolved</strong> - API is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Sat, 8 Nov 2025 07:50:02 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmhpzi97f01f6aosgteiglj5m</link> <guid>https://status.sproutvideo.com/incident/cmhpzi97f01f6aosgteiglj5m</guid> </item> <item> <title>API outage</title> <description> Type: Incident Duration: 4 minutes Affected Components: API Nov 8, 07:39:33 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 8, 07:43:09 GMT+0 - Resolved - API is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 4 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:39:33</var> GMT+0</small><br><strong>Investigating</strong> - API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:43:09</var> GMT+0</small><br><strong>Resolved</strong> - API is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Sat, 8 Nov 2025 07:39:33 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmhpz4rx203u8cjl86jq29qn6</link> <guid>https://status.sproutvideo.com/incident/cmhpz4rx203u8cjl86jq29qn6</guid> </item> <item> <title>API outage</title> <description> Type: Incident Duration: 18 minutes Affected Components: API Nov 8, 07:18:08 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 8, 07:36:08 GMT+0 - Resolved - API is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 18 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:18:08</var> GMT+0</small><br><strong>Investigating</strong> - API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:36:08</var> GMT+0</small><br><strong>Resolved</strong> - API is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Sat, 8 Nov 2025 07:18:08 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmhpyd80o004mip5h6uvb8ipp</link> <guid>https://status.sproutvideo.com/incident/cmhpyd80o004mip5h6uvb8ipp</guid> </item> <item> <title>Web Application outage</title> <description> Type: Incident Duration: 26 minutes Affected Components: Web Application Nov 8, 07:17:24 GMT+0 - Investigating - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 8, 07:43:20 GMT+0 - Resolved - Web Application is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 26 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:17:24</var> GMT+0</small><br><strong>Investigating</strong> - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:43:20</var> GMT+0</small><br><strong>Resolved</strong> - Web Application is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Sat, 8 Nov 2025 07:17:24 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmhpyca9603f7onbzznvbtj6r</link> <guid>https://status.sproutvideo.com/incident/cmhpyca9603f7onbzznvbtj6r</guid> </item> <item> <title>API outage</title> <description> Type: Incident Duration: 1 minute Affected Components: API Oct 31, 13:32:33 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 31, 13:33:05 GMT+0 - Resolved - API is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>13:32:33</var> GMT+0</small><br><strong>Investigating</strong> - API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>13:33:05</var> GMT+0</small><br><strong>Resolved</strong> - API is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Fri, 31 Oct 2025 13:32:33 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmhew7wq504xo8137h0rgv6oa</link> <guid>https://status.sproutvideo.com/incident/cmhew7wq504xo8137h0rgv6oa</guid> </item> <item> <title>Video Encoding outage</title> <description> Type: Incident Duration: 30 minutes Affected Components: Video Encoding Oct 27, 18:42:42 GMT+0 - Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 27, 19:12:43 GMT+0 - Resolved - Video Encoding is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 30 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>18:42:42</var> GMT+0</small><br><strong>Investigating</strong> - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>19:12:43</var> GMT+0</small><br><strong>Resolved</strong> - Video Encoding is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Mon, 27 Oct 2025 18:42:42 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmh9hjcyy01rj61oidw1z76x1</link> <guid>https://status.sproutvideo.com/incident/cmh9hjcyy01rj61oidw1z76x1</guid> </item> <item> <title>Video Encoding outage</title> <description> Type: Incident Duration: 11 minutes Affected Components: Video Encoding Oct 20, 19:02:38 GMT+0 - Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 20, 19:13:43 GMT+0 - Resolved - Video Encoding is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 11 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>19:02:38</var> GMT+0</small><br><strong>Investigating</strong> - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>19:13:43</var> GMT+0</small><br><strong>Resolved</strong> - Video Encoding is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Mon, 20 Oct 2025 19:02:38 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmgzi61gy02hd135ql28pcagl</link> <guid>https://status.sproutvideo.com/incident/cmgzi61gy02hd135ql28pcagl</guid> </item> <item> <title>Web Application outage</title> <description> Type: Incident Duration: 1 minute Affected Components: Web Application Oct 20, 18:57:24 GMT+0 - Resolved - Web Application is now operational! This update was created by an automated monitoring service. Oct 20, 18:56:24 GMT+0 - Investigating - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>18:57:24</var> GMT+0</small><br><strong>Resolved</strong> - Web Application is now operational! This update was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>18:56:24</var> GMT+0</small><br><strong>Investigating</strong> - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Mon, 20 Oct 2025 18:56:24 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmgzhy10y03iuftk44ix0hddv</link> <guid>https://status.sproutvideo.com/incident/cmgzhy10y03iuftk44ix0hddv</guid> </item> <item> <title>Video Encoding outage</title> <description> Type: Incident Duration: 4 hours and 15 minutes Affected Components: Video Encoding Oct 20, 13:35:42 GMT+0 - Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 20, 15:04:00 GMT+0 - Identified - Due to onngoing issues with our hosting provider, AWS, we are unable to encode videos. All videos that have been uploaded will eventually be processed. Oct 20, 17:37:55 GMT+0 - Monitoring - Our hosting provider, AWS, is slowly rolling out a fix for this issue. We're agressively scaling up capacity as quickly as we can to process the backlog of videos. We'll provide updates as the situation changes. Oct 20, 17:50:28 GMT+0 - Resolved - Video Encoding is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 4 hours and 15 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>13:35:42</var> GMT+0</small><br><strong>Investigating</strong> - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>15:04:00</var> GMT+0</small><br><strong>Identified</strong> - Due to onngoing issues with our hosting provider, AWS, we are unable to encode videos. All videos that have been uploaded will eventually be processed..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>17:37:55</var> GMT+0</small><br><strong>Monitoring</strong> - Our hosting provider, AWS, is slowly rolling out a fix for this issue. We're agressively scaling up capacity as quickly as we can to process the backlog of videos. We'll provide updates as the situation changes..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>17:50:28</var> GMT+0</small><br><strong>Resolved</strong> - Video Encoding is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Mon, 20 Oct 2025 13:35:42 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmgz6hlfz053qyldj7mmkilcd</link> <guid>https://status.sproutvideo.com/incident/cmgz6hlfz053qyldj7mmkilcd</guid> </item> <item> <title>Video Encoding outage</title> <description> Type: Incident Duration: 1 minute Affected Components: Video Encoding Oct 20, 13:00:38 GMT+0 - Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 20, 13:01:39 GMT+0 - Resolved - Video Encoding is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>13:00:38</var> GMT+0</small><br><strong>Investigating</strong> - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>13:01:39</var> GMT+0</small><br><strong>Resolved</strong> - Video Encoding is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Mon, 20 Oct 2025 13:00:38 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmgz58i85023830uy3tiup9d7</link> <guid>https://status.sproutvideo.com/incident/cmgz58i85023830uy3tiup9d7</guid> </item> <item> <title>Degraded performance with platform</title> <description> Type: Incident Duration: 11 hours and 52 minutes Affected Components: Video Websites, API File Access, Analytics, Video Encoding, Web Application, API, Video Playback Oct 20, 09:06:53 GMT+0 - Investigating - We are experiencing issues with encoding and loading the Sproutvideo Platform due to an ongoing incident with our Cloud Provider. We will update as soon as possible. Oct 20, 10:05:40 GMT+0 - Monitoring - The underlying issue with our Cloud Provider is still ongoing, however our delayed processes are continuing to recover. Please stand by while we continue working towards full resolution. Oct 20, 09:30:14 GMT+0 - Identified - We are starting to see signs of recovery. There may be continued delays with specific processes, such as Automated Transcription and Video Encoding. We are continuing to work on a fix for this incident. Oct 20, 10:54:24 GMT+0 - Monitoring - Our service is operational and recovery continues. We will continue to monitor while our Cloud Provider continues to work towards full resolution. Oct 20, 13:10:21 GMT+0 - Monitoring - Our Cloud Provider is still experiencing major issues, which is impacting our service. We apologize for the degraded service at this time. We are continuing to monitor the situation closely. Oct 20, 20:58:36 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 11 hours and 52 minutes</p> <p><strong>Affected Components:</strong> , , , , , , </p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:06:53</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing issues with encoding and loading the Sproutvideo Platform due to an ongoing incident with our Cloud Provider. We will update as soon as possible..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:05:40</var> GMT+0</small><br><strong>Monitoring</strong> - The underlying issue with our Cloud Provider is still ongoing, however our delayed processes are continuing to recover. Please stand by while we continue working towards full resolution..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:30:14</var> GMT+0</small><br><strong>Identified</strong> - We are starting to see signs of recovery. There may be continued delays with specific processes, such as Automated Transcription and Video Encoding. We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:54:24</var> GMT+0</small><br><strong>Monitoring</strong> - Our service is operational and recovery continues. We will continue to monitor while our Cloud Provider continues to work towards full resolution..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>13:10:21</var> GMT+0</small><br><strong>Monitoring</strong> - Our Cloud Provider is still experiencing major issues, which is impacting our service. We apologize for the degraded service at this time. We are continuing to monitor the situation closely..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>20:58:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Mon, 20 Oct 2025 09:06:53 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmgywvwdw00ug2jpdohq098zm</link> <guid>https://status.sproutvideo.com/incident/cmgywvwdw00ug2jpdohq098zm</guid> </item> <item> <title>Video Encoding outage</title> <description> Type: Incident Duration: 40 minutes Affected Components: Video Encoding Oct 20, 08:39:44 GMT+0 - Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service. Oct 20, 09:19:41 GMT+0 - Resolved - Video Encoding is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 40 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:39:44</var> GMT+0</small><br><strong>Investigating</strong> - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:19:41</var> GMT+0</small><br><strong>Resolved</strong> - Video Encoding is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Mon, 20 Oct 2025 08:39:44 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmgyvwzkg03i6gnpzflnz9ccp</link> <guid>https://status.sproutvideo.com/incident/cmgyvwzkg03i6gnpzflnz9ccp</guid> </item> <item> <title>Web Application outage</title> <description> Type: Incident Duration: 3 minutes Affected Components: Web Application Sep 30, 01:46:48 GMT+0 - Investigating - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service. Sep 30, 01:49:20 GMT+0 - Resolved - Web Application is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 3 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>01:46:48</var> GMT+0</small><br><strong>Investigating</strong> - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>01:49:20</var> GMT+0</small><br><strong>Resolved</strong> - Web Application is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Tue, 30 Sep 2025 01:46:48 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmg5wcx3v04pnic4zvrm3nhkk</link> <guid>https://status.sproutvideo.com/incident/cmg5wcx3v04pnic4zvrm3nhkk</guid> </item> <item> <title>API outage</title> <description> Type: Incident Duration: 2 minutes Affected Components: API Sep 30, 01:46:32 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Sep 30, 01:48:08 GMT+0 - Resolved - API is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 2 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>01:46:32</var> GMT+0</small><br><strong>Investigating</strong> - API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>01:48:08</var> GMT+0</small><br><strong>Resolved</strong> - API is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Tue, 30 Sep 2025 01:46:32 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmg5wckjg04b07lwc5rdx4u9k</link> <guid>https://status.sproutvideo.com/incident/cmg5wckjg04b07lwc5rdx4u9k</guid> </item> <item> <title>Video Encoding outage</title> <description> Type: Incident Duration: 4 minutes Affected Components: Video Encoding Jun 27, 16:30:15 GMT+0 - Investigating - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service. Jun 27, 16:34:17 GMT+0 - Resolved - Video Encoding is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 4 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>16:30:15</var> GMT+0</small><br><strong>Investigating</strong> - Video Encoding cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>16:34:17</var> GMT+0</small><br><strong>Resolved</strong> - Video Encoding is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Fri, 27 Jun 2025 16:30:15 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cmcf1343200w4yvg9b7ftwb51</link> <guid>https://status.sproutvideo.com/incident/cmcf1343200w4yvg9b7ftwb51</guid> </item> <item> <title>Web Application outage</title> <description> Type: Incident Duration: 1 minute Affected Components: Web Application Apr 26, 07:45:28 GMT+0 - Investigating - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service. Apr 26, 07:46:22 GMT+0 - Resolved - Web Application is now operational! This update was created by an automated monitoring service. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>07:45:28</var> GMT+0</small><br><strong>Investigating</strong> - Web Application cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 26</var>, <var data-var='time'>07:46:22</var> GMT+0</small><br><strong>Resolved</strong> - Web Application is now operational! This update was created by an automated monitoring service..</p> ]]> </content:encoded> <pubDate>Sat, 26 Apr 2025 07:45:28 +0000</pubDate> <link>https://status.sproutvideo.com/incident/cm9xx1etd00k4qgmy64dbrurq</link> <guid>https://status.sproutvideo.com/incident/cm9xx1etd00k4qgmy64dbrurq</guid> </item> <item> <title>Scheduled Maintenance</title> <description> Type: Maintenance Duration: 1 day and 1 hour Affected Components: Web Application, API Dec 13, 00:25:00 GMT+0 - Completed - Maintenance is officially complete. All systems are operational again. Dec 13, 00:00:00 GMT+0 - Identified - Scheduled maintenance has begun. We will provide updates as soon as possible. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 1 day and 1 hour</p> <p><strong>Affected Components:</strong> , </p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>00:25:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is officially complete. All systems are operational again..</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance has begun. We will provide updates as soon as possible..</p> ]]> </content:encoded> <pubDate>Fri, 13 Dec 2024 00:00:00 +0000</pubDate> <link>https://status.sproutvideo.com/maintenance/cm4hezz4t004hy3z1f5oa9sit</link> <guid>https://status.sproutvideo.com/maintenance/cm4hezz4t004hy3z1f5oa9sit</guid> </item> <item> <title>Database Maintenance</title> <description> Type: Maintenance Duration: 1 hour Affected Components: Web Application, Video Encoding, API, Video Websites Feb 25, 18:00:39 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 25, 17:00:50 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Feb 25, 18:23:08 GMT+0 - Identified - Verification is currently underway for the maintenance items. Feb 25, 18:29:20 GMT+0 - Completed - The scheduled maintenance has been completed. Feb 23, 16:40:50 GMT+0 - Identified - We will be performing routine maintenance on the SproutVideo application database. The SproutVideo Management Dashboard, Uploads, API, Hosted Video Websites, and our Support Knowledge Base will be offline for up to 1 hour starting at 1:00 PM Eastern Standard Time on Sunday, Feb 25, 2024 (10:00 AM PST Sun Feb 25 | 6:00 PM GMT Sun 25 Feb | 5:00 AM AEDT Mon 26 Feb). We expect all services to be back online by 2:00 PM EST on Feb 25, 2024. Embedded videos will not be impacted and will continue to play during the maintenance window. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 1 hour</p> <p><strong>Affected Components:</strong> , , , </p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>18:00:39</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>17:00:50</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>18:23:08</var> GMT+0</small><br><strong>Identified</strong> - Verification is currently underway for the maintenance items..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>18:29:20</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>16:40:50</var> GMT+0</small><br><strong>Identified</strong> - We will be performing routine maintenance on the SproutVideo application database. The SproutVideo Management Dashboard, Uploads, API, Hosted Video Websites, and our Support Knowledge Base will be offline for up to 1 hour starting at 1:00 PM Eastern Standard Time on Sunday, Feb 25, 2024 (10:00 AM PST Sun Feb 25 | 6:00 PM GMT Sun 25 Feb | 5:00 AM AEDT Mon 26 Feb). We expect all services to be back online by 2:00 PM EST on Feb 25, 2024. Embedded videos will not be impacted and will continue to play during the maintenance window..</p> ]]> </content:encoded> <pubDate>Fri, 23 Feb 2024 16:40:50 +0000</pubDate> <link>https://status.sproutvideo.com/maintenance/cluip401s000dbpmz19hlhvk3-xgmw6k571pqb</link> <guid>https://status.sproutvideo.com/maintenance/cluip401s000dbpmz19hlhvk3-xgmw6k571pqb</guid> </item> <item> <title>Database Maintenance</title> <description> Type: Maintenance Duration: 20 minutes Affected Components: Web Application, API, Video Websites Jan 22, 05:06:00 GMT+0 - Completed - The scheduled maintenance has been completed. Jan 22, 05:00:40 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 5, 20:58:42 GMT+0 - Identified - We will be performing routine maintenance on the SproutVideo application database. The SproutVideo Management Dashboard, Uploads, API, Hosted Video Websites, and our Support Knowledge Base will be offline for just a few minutes starting at 12 AM Eastern Standard Time on Saturday, Jan 22, 2022. We expect all services to be back online by 12:20 AM EST on Jan 22, 2022. Embedded videos will not be impacted and will continue to play during the maintenance window. Jan 22, 03:59:39 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 20 minutes</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>05:06:00</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>05:00:40</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>20:58:42</var> GMT+0</small><br><strong>Identified</strong> - We will be performing routine maintenance on the SproutVideo application database. The SproutVideo Management Dashboard, Uploads, API, Hosted Video Websites, and our Support Knowledge Base will be offline for just a few minutes starting at 12 AM Eastern Standard Time on Saturday, Jan 22, 2022. We expect all services to be back online by 12:20 AM EST on Jan 22, 2022. Embedded videos will not be impacted and will continue to play during the maintenance window..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>03:59:39</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> </content:encoded> <pubDate>Sat, 22 Jan 2022 05:00:00 +0000</pubDate> <link>https://status.sproutvideo.com/maintenance/cluip401t002nbpmzde7i0cm1-5xh0gckrgvrm</link> <guid>https://status.sproutvideo.com/maintenance/cluip401t002nbpmzde7i0cm1-5xh0gckrgvrm</guid> </item> </channel> </rss>