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Scripts and page chrome removed; this is what change detection compares.
Platform status Platform status Degraded performance Service health and uptime across the Factory Labs application, Vercel, Neon Postgres (primary + replica), Microsoft Entra SSO, the SX Gateway, and core integrations. Probes run every minute against the real upstream; uptime windows are rolled up daily. Incidents post here within the response SLA defined on the Operations page. Uptime · 7 days 99.98% Uptime · 30 days 99.96% Uptime · 90 days 99.86% Severity targets & SLAJSON feed Core platform 4 services Factory Labs application Operational The authenticated CRM/PIM, dashboards, and customer-facing workflows. 100.00% · 90d OperationalApp lambdas 90msjust now OperationalPublic API 162msjust now Storefront Operational External customer portal at /store/<slug> — order placement, invoices, and assistant. 100.00% · 90d OperationalHub lambdas 189msjust now Marketing site Operational The public Factory Labs marketing site, Trust Center, and Operations page. 100.00% · 90d OperationalMarketing pages 117msjust now Vercel platform Operational Edge + lambda runtime hosting Factory Labs. Sourced from the Vercel REST API plus the latest production deployment. 99.96% · 90d OperationalVercel runtime 26msjust nowvendor Data layer 1 service Neon Postgres (primary + replica) Operational Tenant data and platform metadata. Primary handles writes; replica serves cache-tolerant reads. 100.00% · 90d OperationalNeon primary 6msjust now OperationalNeon read replica 36msjust now Identity & SSO 1 service Microsoft Entra (SSO) Operational Identity provider for enterprise SSO. Probes Entra OIDC discovery + JWKS reachability. 99.97% · 90d OperationalEntra OIDC + JWKS 131msjust nowvendor Integrations 4 services SX Gateway (ERP integration) Operational FastAPI gateway over Infor SX.e SOAP. Real-time customer, product, pricing, and order operations for ERP-connected tenants. 98.63% · 90d OperationalSX Gateway /health 210msjust now Salesforce Live Sync Operational Continuous bi-directional sync between Factory Labs and connected Salesforce orgs. Aggregated from per-tenant sync run telemetry. 100.00% · 90d OperationalSalesforce SOAP/REST —Awaiting first probe Mailbox ingest (Outlook / Graph) Measuring Inbound email-to-cases ingest via Microsoft Graph subscriptions and pull-mode polling. 100.00% · 90d MeasuringMicrosoft Graph —Awaiting first probe Telephony Degraded Voice + SMS via Twilio / RingCentral / Aircall / Nextiva. Status reflects the underlying carrier the customer is connected to. 100.00% · 90d DegradedTwilio —Awaiting first probevendor OperationalRingCentral —Awaiting first probe OperationalRingDNA —Awaiting first probe OperationalAircall —Awaiting first probevendor OperationalNextiva —Awaiting first probevendor Incidents Platform-wide incidents only — not per-customer integration detail. Post-mortems for any P1 or P2 are written within 14 days per the incident response policy. Open degradedPlatform monitoring Unhandled promise rejection — almost always a missing catch on a hot path. Triage from the sample messages. Started Thu, 06 Aug 2026 08:30:07 GMT Ongoing Duration 18d 15h Recently resolved degradedPlatform incident Commerce catalog verification failed for 5 chain(s) Started Mon, 28 Sep 2026 05:20:30 GMT Resolved Sun, 04 Oct 2026 05:20:31 GMT Duration 6d 0h Probes run every minute · uptime rolled up daily · this page is dynamically rendered Operations & SLAsupport@factorylabs.aiJSON feed →