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Skip to main content Terms of Service Last updated September 25, 2026 1. About Seamlessly We are Seamless.ly App Ltd., a company registered in the United Kingdom at 124 City Road, London, England EC1V 2NX. We provide a mobile application that enhances how sales teams interact with Salesforce through AI-powered data capture from images and voice notes. Seamlessly is a business tool provided to organizations and their authorized users for business use only; it is not intended for consumers. Important: Seamlessly is a supplementary tool for Salesforce. We facilitate data capture and synchronization but do not replace Salesforce's functionality. All your CRM data remains on your device and in your Salesforce instance. 2. Your Salesforce Data Your data stays yours. All Salesforce records (Contacts, Leads, Accounts, Opportunities, Tasks) are stored only on your device and sync directly with your Salesforce instance. We do not store your Salesforce records on our servers. You are responsible for: Maintaining your Salesforce credentials and security Ensuring you have proper authorization to access and modify Salesforce data Compliance with your organization's data policies Backing up critical data (we recommend using Salesforce's built-in backup features) 3. Usage Limits and Features Plans and Trial Seamlessly offers two plans: Free: Use the app for record management and search. The Scan (image) and Speak (voice) features are available during an initial 14-day trial, which starts at your organization's first successful login; after the trial they require a Professional subscription. Professional: Full access to all features, including Scan and Speak. Scan and Speak use a third-party AI processing provider; the AI compute cost is billed as set out in your order (see Section 5). AI Usage Scan and Speak rely on a third-party AI processing provider. The AI compute cost is billed as set out in your order (see Section 5) unless you provide your own API key. Where your order makes Scan and Speak available on a fair use basis, fair use means usage consistent with normal individual end-user activity by authorized users in the ordinary course of sales work, and monthly per-seat caps may apply and reset on the 1st of each month; if you reach a cap you will see a message asking you to retry next month. We may, acting reasonably, monitor aggregate usage and treat activity as abusive where it materially deviates from typical per-seat patterns, including automated, bulk, programmatic, or non-human-originated submissions; sharing a single seat among multiple individuals; or volumes that cause disproportionate cost to Seamlessly. Where your usage is abusive or exceeds any applicable fair use basis, we may, after reasonable notice, (i) throttle or temporarily suspend Scan or Speak for the affected seats, (ii) require you to switch to your own API key for continued use of these features, or (iii) propose a commercial adjustment to your subscription. We will not suspend the core Salesforce sync functionality of the app on these grounds. Feature Changes We reserve the right to modify, add, or remove features, update usage limits, and make improvements to the service. We will indicate material changes by updating the "Last updated" date at the top of these terms; we encourage you to review them periodically. Service Availability We strive to maintain high availability, but service interruptions may occur for maintenance, updates, or unforeseen issues. We do not guarantee specific uptime percentages unless separately agreed in writing. 4. Acceptable Use You agree to use Seamlessly only for lawful business purposes. You will not: Reverse engineer, decompile, or attempt to extract our source code Use the service to process data you don't have rights to Attempt to bypass security features or access other users' data Use automated systems to access the service beyond normal use Violate Salesforce's terms of service or acceptable use policies Upload malicious content or attempt to harm our systems Share your account credentials or allow unauthorized access 5. AI Processing When you use our AI features (image scanning or voice notes): Images, audio, and field metadata (field names, types, picklist values) are forwarded by our backend to our AI service provider in memory only — we do not persist them on our servers Our account with the AI service provider is configured so that your data is not used for training or evaluation and request logging is disabled; the provider may retain inputs and outputs for up to 30 days solely for abuse and misuse monitoring, after which they are deleted. If you provide your own API key, your own account settings also govern Extracted data goes directly to your device and Salesforce AI Service Provider API Keys By default, AI processing uses a Seamlessly-managed account with our AI service provider, configured so that your data is not used for training or evaluation and request logging is disabled. After the trial, your organization has two options: Continue on our managed environment. The same privacy settings remain in effect. AI compute is billed as set out in your order — this may be included in your subscription, made available on a fair use basis, or metered monthly and invoiced quarterly in arrears at cost with no markup. No additional setup required. Provide your own API key. You maintain a direct billing relationship with the AI service provider, are responsible for accepting its terms of service, and configure your own account settings (including data sharing and privacy controls). Your API key is stored securely in our infrastructure and is only used server-side to process your organization's Scan and Speak requests. You may revoke or rotate your API key at any time. We encourage option 2 for organizations that want direct cost visibility and granular control over AI service provider settings, but it is optional. The specific AI billing model that applies to your organization is set out in your order; where that order and these terms conflict on commercial matters, your order prevails. You're responsible for having the right to process any images or create voice notes about individuals and companies. For complete details on data retention, privacy guarantees, and your rights, see our Privacy Policy Section 6. 6. Intellectual Property Seamlessly and its original content, features, and functionality are owned by Seamless.ly App Ltd. and are protected by international copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the app for your internal business purposes. This license is revocable and tied to your compliance with these terms. You grant us a perpetual, irrevocable, royalty-free license to use any feedback, suggestions, or ideas you provide about Seamlessly, without restriction or compensation. 7. Privacy Your privacy is important to us. Our Privacy Policy explains how we handle the minimal information we collect. Key points: We collect minimal authentication and account data Your Salesforce records stay on your device and sync directly with Salesforce Images, voice notes, and field metadata are forwarded by our backend to our AI service provider in memory only — we do not persist them on our servers. Retention by the AI service provider is described in Section 5 8. Security We implement industry-standard security measures to protect your data: All data transmission uses TLS 1.2+ encryption Device storage uses platform-level encryption (AES-256) We have passed Salesforce's AppExchange Security Review (September 2025) Our infrastructure providers maintain SOC 2, ISO 27001, and other certifications Incident Notification In the event of a security incident affecting your data, we will notify affected users without undue delay and, where feasible, not later than 72 hours after becoming aware of the incident. Full security and architecture documentation is available under NDA. 9. Disclaimers and Limitations No Warranties Seamlessly is provided "as is" without warranties of any kind. We don't guarantee uninterrupted service, accuracy of AI processing, or compatibility with all Salesforce configurations. Limited Liability To the maximum extent permitted by law, Seamlessly App Ltd. won't be liable for any indirect, incidental, special, or consequential damages, including lost profits, data loss, or business interruption. Data Accuracy While our AI is sophisticated, it's not perfect. Always verify extracted data before saving to Salesforce. You're responsible for the accuracy of data in your CRM. Our total liability for any claims related to the service will not exceed $100 or the amount you've paid us in the past 12 months, whichever is greater. Nothing in these terms excludes or limits either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. 10. Indemnification You agree to defend and hold harmless Seamless.ly App Ltd., its officers, directors, employees, and agents from any claims, damages, or expenses arising from: Your use of the service Your violation of these terms Your violation of any third-party rights Any data you process through the service 11. Account Termination and Data Deletion Either party can terminate these terms at any time: You Can Stop Using Seamlessly Anytime To completely remove your data: Log out or delete the app to immediately remove all local data including Salesforce records from your device Request account deletion by emailing privacy@seamless.ly — we will use commercially reasonable efforts to delete your account data within 30 days; certain residual data (e.g., system logs and automated backup snapshots, the latter retained for up to 98 days) may persist for the duration of standard retention cycles, after which it is deleted Your Salesforce data remains in your Salesforce instance and is unaffected by deleting Seamlessly. We May Suspend or Terminate Access If you violate these terms or abuse the service, we may suspend or terminate your access. We'll try to give reasonable notice when possible. Upon Termination Your license to use Seamlessly ends immediately. Provisions regarding liability, indemnification, and intellectual property survive termination. 12. Third-Party Services Seamlessly integrates with the following third-party services: Salesforce: You must comply with Salesforce's terms and maintain a valid Salesforce account. AI service provider: AI processing for Scan and Speak. By default this runs through our managed account; post-trial customers may optionally provide their own API key for direct billing and configuration. If you provide your own key, you must comply with the provider's usage policies and are responsible for your account configuration and billing. Web search provider: public web search for web enrichment, on by default; your organization can opt out. Cloud infrastructure provider: backend infrastructure, database, authentication, in-app product-usage analytics and crash reporting. Email delivery provider: transactional email delivery for our website forms. Salesforce (our internal CRM): we maintain our own internal Salesforce org for customer relationship management, support tickets, and billing — separate from your Salesforce instance. For full details on what data is processed by each third party, see our Privacy Policy Section 4. Our complete sub-processor list is maintained in our Data Processing Addendum, available on request to privacy@seamless.ly. We are not responsible for third-party services, their availability, or changes to their terms, except as set out in our Data Processing Addendum for Sub-Processors that process personal data on your behalf. 13. Changes to Terms We may update these terms as we develop the service. We will indicate changes by updating the "Last updated" date at the top of these terms. We encourage you to review them periodically. Your continued use of the service after changes are posted means you accept the updated terms. If you don't agree with changes, you should stop using the service. 14. Governing Law and Disputes These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales. Informal Resolution We'll try to resolve any issues informally first. Contact us at legal@seamless.ly if you have concerns. 15. General Provisions Entire Agreement These terms, our Privacy Policy, our Data Processing Addendum (the "DPA", which governs our processing of personal data on your behalf and is available via privacy@seamless.ly), and any order you enter into with us (such as a signed quote, order form, or subscription confirmation) constitute the entire agreement between you and Seamless.ly App Ltd. Order of Precedence Where your order conflicts with these terms on commercial matters — including pricing, contract period, billing, seats, and AI compute charges — the order prevails. For the processing of personal data, the Standard Contractual Clauses and UK Addendum (where they apply) prevail over the DPA, and the DPA prevails over these terms. On all other matters, these terms govern. Severability If any provision is found unenforceable, the remaining provisions continue in effect. No Waiver Our failure to enforce any right doesn't waive that right. Assignment You cannot transfer these terms without our consent. We may assign these terms to any successor or affiliate. Force Majeure Neither party will be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, acts of government, internet or infrastructure provider outages, labor disputes, or other events that could not have been reasonably anticipated or prevented. Contact Us Questions about these terms? We're here to help: Seamless.ly App Ltd. 124 City Road London, England EC1V 2NX United Kingdom General inquiries: contact@seamless.ly Legal questions: legal@seamless.ly Support: feedback@seamless.ly