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We use cookies to improve your experience and analyze site traffic. Learn more Last updated: July 21st, 2025 General Terms & Conditions of Sales Terms of use of our services. Software component rental agreement edited by Localflow. 1. Purpose LocalFlow markets software components that serve as extensions for EIS (Enterprise Information Systems) — for example, mapping components (LocalFlow Maps), form builders, or product catalogs. These General Terms and Conditions of Sale apply to the provision of EIS extensions in SaaS mode to professional clients. The Client may be an integrator, a reseller of LocalFlow components, or an EIS user wishing to extend their system's capabilities. The Client's use of the SaaS solutions marketed by LocalFlow constitutes full acceptance of these terms and conditions. 2. Order and delivery of subscriptions Software configuration/extensions and integration After receiving the order from LocalFlow, the Client will receive the necessary instructions to integrate the ordered component into their platform or externally. A configuration and adaptation phase may be necessary. The duration and setup cost depend on the type of project. Users accounts These user accesses are billed according to the pricing conditions in the quote for the project. Internal and external users are distinguished. The Client is solely responsible for assigning user permissions within the provided extensions. 3. Financial conditions In return for the right to use LocalFlow software, along with support and maintenance services, the Client must pay a fee, also referred to as a subscription, detailed in the quote. In general, internal users are subject to a monthly per-user fee, while external users are subject to a monthly flat rate depending on the conditions detailed in the quote. 4. Commitment duration Subscription Any year started is billed in full, at the beginning of the year. Renewal Contract renewal is tacit and automatic, unless terminated by the Client in accordance with these terms. Upon renewal, the contract is extended for one year. 5. Software access The SaaS software components are available directly in the Client's environment after configuration. For external access, they are available via URLs provided by LocalFlow. 6. Software ownership The software components, customizations, specific developments, and documentation (collectively the "Software") are the exclusive property of LocalFlow and are protected under copyright laws. While LocalFlow remains the owner of the Software, You will have a right of use once you have accepted this agreement. 7. Software compatibility To use LocalFlow SaaS solutions, the Client must have adequate hardware and a sufficient internet connection. Unless otherwise stated, guarantees are limited to the following reference environment: • Computer with at least a 2GHz processor, 4GB RAM, and 64MB graphics memory • Screen resolution of at least 1024×768 pixels • Internet connection with 2 Mbps bandwidth • OS: Windows, macOS, iOS, Android, or Linux • Browsers: Safari, Firefox, or Chrome 8. Hosting LocalFlow's SaaS solution is hosted using CDN-type hosting for the front-end and proxy. Company data is entirely hosted by the EIS used, accessed via the standard API. 9. Security Access to LocalFlow components for internal users is granted via EIS authentication. LocalFlow ensures SSL encryption of all data transmitted through its servers. The Client alone is fully responsible for the use, storage, and confidentiality of the credentials and passwords that grant access to LocalFlow's software. 10. Backup LocalFlow does not handle operational data. All such data is managed by the Client's EIS platform. Therefore, LocalFlow performs no backups and cannot be held responsible for data loss. 11. Availability Our dedicated server provider contractually guarantees availability (SLA) of at least 99.95% per year. Service access LocalFlow makes its SaaS components available to Clients via the internet 24/7. However, LocalFlow may restrict access for maintenance. Max monthly downtime The monthly maximum software unavailability is 1%. Maintenance between 8 PM and 8 AM is excluded from this measure. 12. Support To ensure quality service, LocalFlow provides user support and corrective maintenance. These services are included as part of the SaaS offering. 13. Termination In the event of a material breach by either Party of any contractual obligation, the non-breaching Party may send a registered letter with acknowledgment of receipt. Termination at Client's initiative: The Client must submit a termination request by e-mail to contact@localflow.fr. Termination of the subscription is subject to a one-month notice period. 14. Billing & Payments An invoice will be issued and delivered to the Client by LocalFlow upon completion of each service. In accordance with Article L 441-6 of the French Commercial Code, the payment term for due amounts cannot exceed thirty (30) days end of month from the invoice date. Refund policy Payments received by LocalFlow are non-refundable. No refund or credit note will be granted for partially used periods. 15. Confidentiality LocalFlow undertakes to keep all Client information in its possession confidential (contact details, business data, examples provided by the Client, etc.). 16. Personal data The Client is the Data Controller for all personal data collected and processed under these General Terms, and the Client alone assumes full responsibility for compliance with applicable data protection regulations. LocalFlow does not store any personal data on its servers. LocalFlow only ensures encryption and web-standard security for data in transit via its servers and the EIS API. 17. Final provisions This Agreement, these General Terms and all related legal relationships are governed by French law. For any dispute arising from or in connection with this Agreement or these General Terms, the courts of Toulouse (France) shall have exclusive jurisdiction.