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Subscribe to UpdatesSubscribe WebHub and ProcessingHub Disconnections Following Salesforce incident Subscribe Identified - Following the recent Salesforce incident (status.salesforce.com/incidents/20004433), we've identified that some orgs experienced a disconnection of their WebHub Notification Gateway and/or ProcessingHub connections. This is most likely related to the Salesforce incident, though we are still investigating the detailed root cause. We are working on proactively reaching out to customers who may be impacted. How to check if you are affected: Go to FinDock Setup > Click Connect > Click Webhub tab and verify if there is an error Go to FinDock Setup -> Click Connect -> Click ProcessingHub and verify if there is an error What you need to do when you are affected: Please reach out to FinDock support (support@findock.com) so we can verify the status of the connection/processes and suggest next steps. What is the impact: PSP notifications can be resent and reprocessed once WebHub is reconnected, so no data is permanently lost. However, donation/payment pages relying on this connection would not have been able to initiate payments during the disconnected period. Processes running on ProcessingHub can be unblocked or retried by us once the connection is restored. Please reach out to support@findock.com if you have any questions. Sep 17, 2026 - 12:10 CEST About This Site Here you can find the actual status of our services. If there are any incidents known to us they will be posted and updated here. You can also find when we perform Maintenance to any of our systems. Subscribe to be notified of new Incidents, Maintenance and next releases. Have a look at https://docs.findock.com/release-notes for a full overview of our upcoming releases. - For the status of your specific Salesforce instance, please visit https://status.salesforce.com/. - For the status of Heroku, please visit https://status.heroku.com/. If you wish to report an incident, please visit https://findock.com/support Uptime over the past 90 days. View historical uptime. FinDock Core & Source packages Operational File processing (ProcessingHub) Operational (Online) Payment API / Payment Service Providers Operational Notifications from Payment Service Providers (WebHub) Operational Giving pages Operational Sandboxes Operational FinDock Knowledge Base Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Past Incidents Oct 7, 2026 No incidents reported today. Oct 6, 2026 No incidents reported. Oct 5, 2026 No incidents reported. Oct 4, 2026 No incidents reported. Oct 3, 2026 No incidents reported. Oct 2, 2026 No incidents reported. Oct 1, 2026 No incidents reported. Sep 30, 2026 No incidents reported. Sep 29, 2026 No incidents reported. Sep 28, 2026 No incidents reported. Sep 27, 2026 No incidents reported. Sep 26, 2026 No incidents reported. Sep 25, 2026 No incidents reported. Sep 24, 2026 No incidents reported. Sep 23, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage