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Effective Date: January 1, 2026 1. Acceptance of Terms By accessing or using the website www.zaghop.com (“Website”) or any services provided by Zaghop Consulting, LLC (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you should not use our Website or services. 2. Services Zaghop Consulting, LLC provides: Salesforce consulting and development services Integration and implementation services Software products and accelerators Advisory and related professional services All services are subject to separate agreements, statements of work (SOWs), or contracts where applicable. 3. Use of the Website You agree to use the Website only for lawful purposes. You may not: Use the Website in any way that violates applicable laws or regulations Attempt to gain unauthorized access to systems or data Interfere with the operation or security of the Website Use automated systems (bots, scrapers) without permission 4. Intellectual Property All content on this Website, including text, graphics, logos, and software, is the property of Zaghop Consulting, LLC or its licensors and is protected by intellectual property laws. You may not: Copy, reproduce, or distribute content without permission Modify or create derivative works Use our branding or materials for commercial purposes without consent 5. Client Engagements Any services provided to clients are governed by separate agreements. In the event of a conflict between these Terms and a signed agreement, the signed agreement will control. 6. Third-Party Services Our services may integrate with or rely on third-party platforms (e.g., CRM systems, cloud providers). We are not responsible for: The availability or performance of third-party services Data handling practices of third parties Any issues arising from third-party platforms Use of those services is subject to their respective terms. 7. Disclaimers All Website content is provided “as is” and for general informational purposes only. We do not guarantee: That the Website will be uninterrupted or error-free That information is complete, accurate, or current That defects will be corrected 8. Limitation of Liability To the maximum extent permitted by law, Zaghop Consulting, LLC shall not be liable for any indirect, incidental, special, or consequential damages, including: Loss of profits Loss of data Business interruption Total liability for any claim related to Website use shall not exceed the amount paid (if any) to use the Website. 9. Indemnification You agree to indemnify and hold harmless Zaghop Consulting, LLC from any claims, damages, or expenses arising from: Your use of the Website Your violation of these Terms Your infringement of any rights of a third party 10. Termination We reserve the right to: Suspend or terminate access to the Website at any time Remove content or restrict access without notice 11. Governing Law These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Tennessee, without regard to conflict of law principles. 12. Changes to These Terms We may update these Terms from time to time. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms. 13. Contact Information If you have any questions about these Terms, please contact us: Zaghop Consulting, LLC Email: hello@zaghop.com Website: www.zaghop.com