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Service and Support Terms Support Availability Platform Availability of at least 98%. Availability will be measured on monthly basis. Any failure to meet the minimum platform availability will result in 3 days extension to the agreement term. The term “Availability” means that the Service is available and working without material functional degradation, and that application response time performance allows for commercially reasonable productive use of the Service. Availability will be measured at the point where the Services is made available on the Internet from Leadspace’s system, and does not include outages caused by any other person, including third-party service providers. Application Availability measures is exclusive of pre-scheduled maintenance periods, about which Leadspace’s customer received commercially reasonable prior written notification, and which are of commercially reasonable frequency and duration. Scheduled maintenance will be performed in non-working days or non-working hours. Weekend scheduled maintenance windows will be at: SAT 10PM – SUN 5AM Pacific Standard Time (PST). Midweek scheduled maintenance windows will be at: 10PM – 2AM PST. During scheduled maintenance, there may be temporary Service instability and Service downtime. 24/7 technical team to resolve any platform ‘down’ events. Leadspace Analysts will be available Sunday – Thursday for profile related issues and needs. Customer will be entitled to terminate the Agreement and receive a pro-rata refund of the fees paid to Leadspace, upon 3 months of repeated failures to meet the minimum platform availability. Support Case Priorities Critical – Problem causes extremely serious interruptions to a production system (SLA – 1 Business Hour). Urgent – Problem causes serious interruptions to normal operations, will negatively impact customer’s business, urgent deadlines are at risk (SLA – 8 Business Hours). Important – Problem causes interruptions in normal operations (SLA – 2 Business Days). Minor – Problem results in minimal or no interruptions to normal operations (SLA – 5 Business Days). Ready To Transform Your Data Into Real-Time GTM Intelligence? Get In Touch Sales & Inquiries info@leadspace.com 855-532-3772 Leadspace, Inc. 228 Hamilton Avenue, 3rd Floor, Palo Alto, CA 94301 Solutions Leadspace Dynamic Data Intelligence Leadspace Inbound Intelligence Leadspace Outbound Intelligence Leadspace Buyer Team Intelligence Leadspace Sidekick Web Sidekick Chrome Extension Leadspace MCP GTM Data Intelligence Cloud™ Real-Time Signals Unified Profiles AI Agents (coming soon) Security & Compliance Use Cases Real-Time Inbound Conversion Pipeline Prioritization ABM & Outbound Targeting Data Quality & Governance Territory Planning Buying Group Identification GTM Signal Activation Mergers & Acquisitions Marketing Campaign Segmentation Company Contact Us About Us Resources Case Studies Privacy Policy Texas Data Broker Notice Leadspace® Cookie Policy Report a Vulnerability Do Not Sell My Personal Information Service and Support Terms Support Leadspace, Inc. ©2026 Ready To Transform Your Data Into Real-Time GTM Intelligence? Get In Touch Sales & Inquiries info@leadspace.com 855-532-3772 Leadspace, Inc. 228 Hamilton Avenue, 3rd Floor, Palo Alto, CA 94301 Solutions Leadspace Dynamic Data Intelligence Leadspace Inbound Intelligence Leadspace Outbound Intelligence Leadspace Buyer Team Intelligence Leadspace Sidekick Web Sidekick Chrome Extension Leadspace MCP GTM Data Intelligence Cloud™ Real-Time Signals Unified Profiles AI Agents (coming soon) Security & Compliance Use Cases Real-Time Inbound Conversion Pipeline Prioritization ABM & Outbound Targeting Data Quality & Governance Territory Planning Buying Group Identification GTM Signal Activation Mergers & Acquisitions Marketing Campaign Segmentation Company Contact Us About Us Resources Case Studies Privacy Policy Texas Data Broker Notice Leadspace® Cookie Policy Report a Vulnerability Do Not Sell My Personal Information Service and Support Terms Support Leadspace, Inc. ©2026 Ready To Transform Your Data Into Real-Time GTM Intelligence? Get In Touch Sales & Inquiries info@leadspace.com 855-532-3772 Leadspace, Inc. 228 Hamilton Avenue, 3rd Floor, Palo Alto, CA 94301 Solutions Leadspace Dynamic Data Intelligence Leadspace Inbound Intelligence Leadspace Outbound Intelligence Leadspace Buyer Team Intelligence Leadspace Sidekick Web Sidekick Chrome Extension Leadspace MCP GTM Data Intelligence Cloud™ Real-Time Signals Unified Profiles AI Agents (coming soon) Security & Compliance Use Cases Real-Time Inbound Conversion Pipeline Prioritization ABM & Outbound Targeting Data Quality & Governance Territory Planning Buying Group Identification GTM Signal Activation Mergers & Acquisitions Marketing Campaign Segmentation Company Contact Us About Us Resources Case Studies Privacy Policy Texas Data Broker Notice Leadspace® Cookie Policy Report a Vulnerability Do Not Sell My Personal Information Service and Support Terms Support Leadspace, Inc. ©2026 Ready To Transform Your Data Into Real-Time GTM Intelligence? Get In Touch Sales & Inquiries info@leadspace.com 855-532-3772 Leadspace, Inc. 228 Hamilton Avenue, 3rd Floor, Palo Alto, CA 94301 Solutions Leadspace Dynamic Data Intelligence Leadspace Inbound Intelligence Leadspace Outbound Intelligence Leadspace Buyer Team Intelligence Leadspace Sidekick Web Sidekick Chrome Extension Leadspace MCP GTM Data Intelligence Cloud™ Real-Time Signals Unified Profiles AI Agents (coming soon) Security & Compliance Use Cases Real-Time Inbound Conversion Pipeline Prioritization ABM & Outbound Targeting Data Quality & Governance Territory Planning Buying Group Identification GTM Signal Activation Mergers & Acquisitions Marketing Campaign Segmentation Company Contact Us About Us Resources Case Studies Privacy Policy Texas Data Broker Notice Leadspace® Cookie Policy Report a Vulnerability Do Not Sell My Personal Information Service and Support Terms Support Leadspace, Inc. ©2026