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Skip to navigationSkip to main content Knots GmbH Knots is an AI-powered workflow orchestration platform for customer service and operations teams. Knots connects your existing tools and runs complex business processes end to end, understanding requests, extracting information from emails, documents and attachments, applying your rules, and completing work across systems without manual intervention. Built for real-world complexity, Knots handles the edge cases and messy inputs that traditional automations break on. A Zendesk Premier Partner with experience across 300+ projects, Knots is headquartered in Berlin, Germany and serves teams across e-commerce, financial services, insurance, and beyond. security@knots.io Privacy PolicyOpens in new tab Resources View all Controls View all Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 17 more Infrastructure security controls Organizational security Production inventory maintained Anti-malware technology utilized Employee background checks performed View 9 more Organizational security controls Product security Control self-assessments conducted Data transmission encrypted Vulnerability and system monitoring procedures established View 2 more Product security controls Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Configuration management system established View 31 more Internal security procedures controls Data and privacy Data retention procedures established Data classification policy established Customer data deleted upon leaving Subprocessors View all Microsoft Azure • LLM processing for workflow automation EU (Frankfurt) Google Cloud • AI and OCR processing (Vertex AI, Document AI) for workflow automation EU multi-region AWS • Cloud hosting and storage EU (Frankfurt, eu-central-1) HubSpot • Sales