Snapshot 59430
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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"body": "Maintenance will begin as scheduled in 60 minutes.",
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"body": "On Saturday night, September 26, at midnight ET (12:00 AM Sunday, September 27), Payableapps will be unavailable for approximately 15 minutes while we upgrade our database.\n\nPayable Forms will keep collecting submissions throughout the maintenance window, so you won't lose any form data. However, some submissions made during this window may be missing a Payable Order ID. If you notice any, simply run the Generate Missing Payable ID script and the IDs will be assigned.\n\nWe'll post an update here once maintenance is complete. Thanks for your patience while we make things faster and more reliable.",
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],
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"created_at": "2026-09-01T12:00:58.161-04:00",
"id": "x8vbm7prkkq4",
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"body": "This incident has been resolved.",
"created_at": "2026-09-01T16:28:40.095-04:00",
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"body": "Error rates have returned to normal and we are no longer seeing failed requests. The intermittent errors earlier today were caused by an upstream Google Cloud networking incident affecting the region our services run in — not an issue with our application. Google has acknowledged the incident on their status dashboard: https://status.cloud.google.com/ — Our systems have recovered and we're continuing to monitor until Google marks the incident fully resolved. Thanks for your patience.",
"created_at": "2026-09-01T12:19:03.853-04:00",
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{
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],
"body": "We're investigating intermittent errors affecting the homepage and checkout for some visitors. Early signs point to an upstream Google Cloud networking incident in one of our data-center zones, which can cause requests to fail intermittently. Most requests are succeeding, and retrying typically works. We're monitoring closely and will post an update shortly.",
"created_at": "2026-09-01T12:00:58.285-04:00",
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"status": "investigating",
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"updated_at": "2026-09-01T12:00:58.285-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-01T12:19:03.853-04:00",
"name": "Pages not Loading and Timeouts",
"page_id": "3f04csnk37j1",
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"started_at": "2026-09-01T12:00:58.148-04:00",
"status": "resolved",
"updated_at": "2026-09-01T16:28:40.115-04:00"
},
{
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"id": "11yh4z85h1s7",
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"showcase": true,
"start_date": "2024-04-30T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-27T00:45:07.172-04:00"
},
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"description": "The Google Workspace Editor Add-On",
"group_id": null,
"id": "b1xs5gxpcrz6",
"name": "Payable Forms Add-On",
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"updated_at": "2026-09-27T00:45:07.222-04:00"
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"created_at": "2026-04-08T16:09:48.000-04:00",
"id": "cwjmjh5jj2pg",
"impact": "none",
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"body": "Summary\nBetween 9:00 AM and 12:00 PM PST, we experienced an issue where some requests from Google were blocked by our firewall. \n\nImpact\nDuring this ~3-hour window, users may have experienced:\n\t•\tIssues with orders not being created\n\t•\tProblems setting up new forms\n\nResolution\nThe issue has been fully resolved. We have updated our firewall rules and systems are now operating normally.\n\nNext Steps\nWe are actively monitoring to ensure continued stability.\n\nIf you notice missing Order IDs in your Google Sheet, you can generate them by following this guide:\nhttps://support.payableapps.com/en/articles/9274639-how-to-generate-missing-payable-order-ids",
"created_at": "2026-04-08T16:09:48.552-04:00",
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"updated_at": "2026-04-09T18:57:23.724-04:00",
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}
],
"metadata": {},
"monitoring_at": null,
"name": "Google Apps Script Change Impacting Orders and Forms",
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],
"body": "PayPal has resolved the issue and payment buttons on Payable Checkout pages should now be working as usual.",
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"body": "Checkout Buttons powered by PayPal are starting to load again on the Payable Checkout pages. \n\nIf your customer was impacted by the earlier outage they can simply retry loading the checkout page again at this point. \n\nPayPal is still reporting an active issue here that we are monitoring:\nhttps://www.paypal-status.com/history/eventdetails/89894",
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"body": "PayPal and Venmo are experiencing major account outages starting at 8am PST. \nhttps://www.tomsguide.com/news/live/paypal-venmo-down-live-updates-outage-10-16\n\nThis may cause the Payable Checkout Page to load slowly, be non responsive, or not at all. \n\nIt may also cause the Checkout Buttons not to load or appear on the checkout page.",
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],
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],
"body": "This incident has been resolved.",
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}
],
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],
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},
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],
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},
{
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"body": "Maintenance will begin as scheduled in 60 minutes.",
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},
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],
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],
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},
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],
"body": "We will be upgrading the cloud infrastructure and pushing code updates.",
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}
],
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"body": "As of September 4th we have noticed occurrences of this issue have reduced or stoped and the dialog windows and sidebar are loading as normal again. Our team will still monitor for updates from Google.",
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"body": "We are currently investigating reports where customers setting up new Google Forms are receiving an empty content in the Dialog Windows and Sidebars. \n\nWe have this can be often resolved by simply re-trying the action again.\n\nWe have opened a bug ticket with Google to report this behaviour.",
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