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Updated: OCTOBER 6, 2026 Privacy Policy Privacy Policy Effective Date: 11/21/23 Arkestro, Inc. (“we”, “us”, or “our”) is committed to protecting your privacy. We have prepared this “Privacy Policy” to describe to you our practices regarding the personal information we collect in connection with our websites www.arkestro.com, arkestro.com, bidops.com, and any permutation thereof owned and operated by Arkestro Inc., our mobile applications and our automated procurement platform, and all other websites, features or online services that are owned or controlled by Arkestro and that post a link to this Privacy Policy. Click on one of the links below to jump directly to the listed section: Scope of This Privacy Policy Children How We Collect Personal Information Types of Information We Collect How We Use Your Information Retention How We Disclose Your Information Third Party Websites Third Party Products and Services Your Choices Security International Transfers Changes to This Privacy Policy How to Contact Us Notice to European Users I. Scope of This Privacy Policy This Privacy Policy describes the types of personal information we collect when you interact with us online in connection with our Services, and how Arkestro collects, uses, maintains, protects and discloses your personal information. This policy governs any of the Services that link to or on which the Privacy Policy is posted, but does not apply to information collected by Arkestro offline or through any other means. Arkestro does not control the privacy practices of users, buyers, vendors and other third parties that interact with and communicate through our Services. These independent companies are solely responsible for their privacy practices and ensuring compliance with all applicable laws and regulations. NOTICE TO EUROPEAN USERS: Please see the Notice to European Users section for additional information for individuals located in the EEA or UK. II. Children The Services are not designed for, or directed to, children under the age of 16 and Arkestro does not intentionally collect information about anyone under the age of 16 on the Website or Services. If Arkestro discovers that it has inadvertently collected personal information from anyone younger than the age of 16, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 16, please contact us at legal@arkestro.com. III. How We Collect Personal Information We may obtain personal information about you from various sources, including our Website, your interactions with the Services, when you call or email us or communicate with us through social media, or when you participate in events or other promotions. We also may obtain information about you from our users, business partners, and other third parties. You may choose not to provide some or all of your personal information to us, but doing so may prevent us from providing our services to you, or limit our ability to provide you with the level of service that you would otherwise expect from us. IV. Types of Information We Collect Information You Provide To Us Personal information that you may provide or submit to us through the Services or otherwise includes: Contact data, such as your name, email address, mailing address, telephone number, professional title, company name and/or company website. Billing and transaction data, including details about payments to and from you and other details of services you have purchased from us. Profile data related to your Account, such as your username, password, bidding history, preferences and survey responses. Bid and transaction data, which may include your name and company, descriptions of services or requests, pricing information, bidding history and other details submitted through our Services. Communications data, such as feedback, correspondence, support requests, chat information, or other information you provide when you correspond with us. Job application information, including biographical information, education, employment history, qualifications, references and resume or employment application information. User-generated content data, such as content you upload or submit through the Services, including comments, questions, messages, works of authorship and related metadata. Marketing data, such as your preferences for receiving marketing communications and details about how you engage with marketing communications. Government-issued identification number data, such as tax identification number, passport number, driver’s license or state ID number, and an image of the relevant identification card. Other details that you may submit to us or provide at other points on our Website where personal information is collected. Information Collected Automatically We, our service providers, and our business partners may automatically log information about you and your computer or mobile device when you access our Website. For example, we may log: Device data, such as operating system, browser type, screen resolution, device type, IP address, unique identifiers, language settings, carrier, radio/network information and general location information. Online activity data, such as pages viewed, time spent, referring website, navigation paths, access times, duration of access, and whether you opened emails or clicked links. Cookies Some of our automatic data collection is facilitated by cookies and similar technologies, such as session-replay and chat bot technologies. For more information, see our Cookie Policy. Third Parties or Publicly Available Sources We may receive personal information about you from various third parties. For example, if you are on another website and you opt-in to receive information from us, the other website may forward your contact information to us so that we may contact you as requested. We may also supplement the information we collect with outside records from third parties. Referrals Existing users of our Services may have the opportunity to refer friends or other contacts to us. If you decide to invite a third party to create an Account, we will collect your and the third party’s contact information in order to communicate with the third party. V. How We Use Your Information We may use your personal information for the following purposes or as otherwise described at the time of collection: Service Delivery and Operations Provide our products and Services. Register you for an Arkestro Account and manage and maintain your Account. Identify you as a user in our system. Respond to your questions and comments and provide customer support. Operate, maintain, administer and improve our Services. Communicate with you about products, services, offers, events and promotions. Bill you for Arkestro products or services. Communicate with you and provide information you requested or agreed to receive. Communicate and manage your participation in events and promotions. Understand your needs and interests and personalize your experience. Operate, evaluate and improve our business and Services. Research and Development We may use your personal information for research and development purposes, including to analyze and improve the Service and our business and to develop new products and services. We may create aggregated, de-identified and/or anonymized data from personal information we collect. Marketing and Advertising Direct marketing. We may send you direct marketing communications and may personalize these messages based on your needs and interests. Interest-based advertising. Third-party advertising partners may use cookies and similar technologies to collect information about your interaction with the Service and other online services over time. Compliance and Protection Comply with applicable laws, lawful requests and legal process. Protect our, your or others’ rights, privacy, safety or property. Audit internal processes for compliance with legal and contractual requirements. Enforce our Terms and Conditions. Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity. Job Applications We may determine your eligibility for and the terms of any potential employment with us, including conducting background checks and other screening processes to the extent allowed under applicable employment laws. Business Interactions If you communicate with us as an employee or representative of a service provider, business partner or other company we do business with, we may use personal information about you to administer our relationship, maintain contractual relations and operate our business. VI. Retention We generally retain personal information to fulfill the purposes for which we collected it, including for satisfying legal, accounting or reporting requirements, establishing or defending legal claims, or fraud prevention. When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing. VII. How We Disclose Your Information We disclose your personal information as described below and elsewhere in this Privacy Policy. Affiliates. Our corporate parent, subsidiaries, and affiliates. Other users and the public. Your profile and other user-generated content data may be visible to other users of the Service and the public. Third Party Service Providers. We may share personal information with service providers that perform services for Arkestro and the Services, such as customer support, billing, payment processing, hosting, online chat functionality, email delivery and database management. Partners. We may share personal information with partners or enable partners to collect information directly via our Service. Professional advisors. Lawyers, auditors, bankers and insurers, where necessary in the course of professional services. Authorities and others. Law enforcement, government authorities and private parties where necessary or appropriate for compliance and protection purposes. Corporate Restructuring. We may share some or all personal information in connection with mergers, financing, acquisitions, dissolutions, transactions or proceedings involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets. VIII. Third Party Websites Our Services may contain links to third party websites. When you click on a link to any other website or location, you will leave our Service and another entity may collect personal and/or other information from you. We encourage you to read the privacy policies of every website you visit. IX. Third Party Products and Services The Services may integrate with or enable access to third party tools. End users that register, install or access any third party tools may be required to accept privacy notices provided by those third parties. Arkestro does not control and cannot be responsible for these providers’ privacy or information security practices. X. Your Choices Opt-out of Communications We may periodically send you information and emails that directly promote the use of our Website or Services. You may opt out by following unsubscribe instructions in the email you receive or by contacting us directly at legal@arkestro.com. You may continue to receive service-related and other non-marketing emails. Accessing and Correcting Your Information You may review and change personal information in your Account by editing your profile or by sending an email to us. If you believe other personal information we maintain about you is inaccurate, you may request that we correct or amend the information. Choosing Not To Share Your Personal Information Where we are required by law to collect your personal information, or where we need your personal information to provide the Services to you, if you do not provide this information, we may not be able to provide you with the Services. Your California Privacy Rights If you are a California resident, you may request that we provide a list of categories of personal information disclosed to third parties for direct marketing purposes, the names and addresses of such third parties, and examples of products or services marketed, if known. To submit your request, email legal@arkestro.com with the subject line “California Privacy”. XI. Security The security of your personal information is important to us. We take organizational, technical and physical measures designed to protect personal information. However, no security safeguards are 100% secure and we cannot guarantee the security of your information. XII. International Transfers Arkestro is headquartered in the U.S. and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country. XIII. Changes to This Privacy Policy This Privacy Policy may be updated from time to time for any reason and without prior notice. We will notify you of any changes by posting the new Privacy Policy here and changing the “Effective Date” above. XIV. How to Contact Us If you have questions, concerns or complaints about our Privacy Policy or our data collection or processing practices, please contact us at legal@arkestro.com. You may also write to us at: Arkestro, Inc. Attention: Privacy 60 29th St. #148 San Francisco, CA. 94110 XV. Notice to European Users General Where this Notice to European Users applies. The information provided in this section applies only to individuals in the United Kingdom and the European Economic Area. Personal information. References to “personal information” in this Privacy Policy should be understood to include “personal data” as defined in the GDPR. Controller. Arkestro is the controller in respect of the processing of your personal information covered by this Privacy Policy for purposes of European data protection legislation. Our GDPR Representatives Our EU representative appointed under the EU GDPR is EDPO. You can contact them: https://edpo.com/gdpr-data-request/ By writing to EDPO at: Avenue Huart Hamoir 71, 1030 Brussels, Belgium Our UK representative appointed under the UK GDPR is EDPO. You can contact them: https://edpo.com/uk-gdpr-data-request/ By writing to EDPO UK at: Unit 33, Waterside Schooner Court 44-48 Wharf Road London N1 7UX United Kingdom Our Legal Bases for Processing In respect of each of the purposes for which we use your personal information, the GDPR requires us to ensure that we have a legal basis for that use. Where we need to perform a contract with you. Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests. Where we need to comply with a legal or regulatory obligation. Where we have your specific consent. Service Delivery and Operations Categories involved: contact data, billing and transaction data, profile data, bid and transaction data, communications data, user-generated content data, data from third party services, and device data. Legal basis: contractual necessity. Security Categories involved: contact data, device data and online activity data. Legal basis: compliance with law and legitimate interests. Marketing and Advertisement Categories involved: contact data, communications data, marketing data, device data, online activity data and user-generated content data. Legal basis: legitimate interests, or consent where required by applicable law. Compliance and Protection Categories involved: any and all data types relevant in the circumstances. Legal basis: compliance with law and legitimate interests. Research and Development Categories involved: any and all data types relevant in the circumstances. Legal basis: legitimate interests, or consent where required by applicable law. Further Uses Categories involved: any and all data types relevant in the circumstances. Legal basis: the original legal basis relied upon, if compatible with the initial purpose, or consent if not compatible. No Automated Decision-Making and Profiling As part of the Service, we do not engage in automated decision-making and/or profiling that produces legal or similarly significant effects. Your Rights European data protection laws give you certain rights regarding your personal information. If you are located in Europe, you may ask us to: Provide information about our processing and give you access to your personal information. Update or correct inaccuracies in your personal information. Delete your personal information where there is no good reason for us to continue processing it. Transfer a machine-readable copy of your personal information to you or a third party. Restrict the processing of your personal information. Object to processing where we rely on legitimate interests or process information for direct marketing. Withdraw consent where processing is based on consent. You may submit these requests by email to legal@arkestro.com or our postal address provided above. We may request specific information from you to confirm your identity and process your request. Your Right to Lodge a Complaint with your Supervisory Authority For users in the European Economic Area: https://edpb.europa.eu/about-edpb/board/members_en For users in the UK: The Information Commissioner’s Office Water Lane, Wycliffe House Wilmslow – Cheshire SK9 5AF Tel. +44 303 123 1113 Website: https://ico.org.uk/make-a-complaint/ Data Processing Outside Europe We are a U.S.-based company and many of our service providers, advisers, partners or other recipients of data are also based in the U.S. This means your personal information may be accessed and processed in the U.S. or other countries outside Europe. Data Privacy Framework Arkestro complies with the EU-U.S. Data Privacy Framework and the UK Extension to the EU-U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce. To learn more and view our certification, please visit the Data Privacy Framework website. In compliance with the Data Privacy Framework, Arkestro commits to resolve related complaints about our collection or use of personal data. EEA and UK individuals with inquiries or complaints should first contact us by email at legal@arkestro.com, or write to: Arkestro, Inc. Attention: Privacy 60 29th St. #148 San Francisco, CA. 94110 Arkestro commits to cooperate and comply with the advice of the panel established by EU data protection authorities and the UK Information Commissioner’s Office with regard to unresolved complaints concerning personal data received in reliance on the Data Privacy Framework. Under certain conditions, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. For more information, see Data Privacy Framework Annex I. With respect to personal data received or transferred pursuant to the Data Privacy Framework, the U.S. Federal Trade Commission has jurisdiction over Arkestro’s compliance with the Data Privacy Framework. Arkestro may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Arkestro may amend this Notice on the Data Privacy Framework from time to time consistent with Data Privacy Framework requirements. Amplify procurement. Unlock millions in margin. Book a demo