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Privacy Notice
Experience.com Privacy Notice (2026 Edition)
Effective Upon Publication
Entity: BuyersRoad, Inc. d/b/a Experience.com
Address: 2010 Crow Canyon Place, Suite 100, San Ramon, CA 94583-1344 USA
What's New in 2026
We've updated this Privacy Notice to:
Add language describing identification pixels that operate when visitors click "Allow."
Clarify that review authors retain ownership of their original works while granting Experience.com, the professional, and the professional's company a broad license to use them.
Align with the 2026 Terms of Use and designate California law and arbitration.
Confirm Experience.com does not sell Personal Information, though limited "sharing" may occur under CPRA definitions.
Update references to the Search Rank Platform, VisitorVault, and subscription-renewal practices for individual professionals.
Preserve every protection from the 2024 version (CCPA/CPRA, COPPA, DMCA, state privacy acts).
By using any Experience.com website or service, you agree to this Privacy Notice and to our related policies:
Terms of Use: https://www.experience.com/terms-of-use
Do Not Sell/Share My Personal Information: https://requests.sixfifty.com/6385-4387
Cookie Policy: https://www.experience.com/cookie-policy
Responsible Disclosure: https://www.experience.com/responsible-disclosure-policy
Accessibility Statement: https://www.experience.com/accessibility-statement
HIPAA Statement: https://www.experience.com/hipaa-statement
Fulfillment Policy: https://www.experience.com/fulfillment-policy
Trust Center: https://www.experience.com/trust
1. Overview and Scope
This Privacy Notice explains how BuyersRoad, Inc. d/b/a Experience.com ("Experience.com," "we," "our," or "us") collects, uses, shares, and protects information when you:
visit our website (https://www.experience.com);
use our software-as-a-service Experience Management Platform ("SaaS Services");
use our Search Rank Platform to build professional visibility;
interact with us via SMS, email, calls, ads, or social media; or
otherwise engage with our products and services (collectively, the "Services").
This Privacy Notice applies to all users located in the United States and any other region where Experience.com operates, subject to local law.
2. Types of Information We Collect
We collect Personal Information (data that identifies you) and Non-Personal Information (aggregated or anonymized data).
The tables below describe what we collect and why.
A. Information You Provide Directly
Context Types of Data Collected Primary Purpose for Collection and Use
Website User & Demo Requests Name, email, phone, company, industry, number of employees Contacting you and scheduling requested demos.
Account Creation (Professional or Enterprise) Name, username, title, company info, password Providing and securing account functionality.
Search Rank Platform Profile Claim Profile details, payment method, user content you post Creating and maintaining your public professional profile.
Feedback / Support Requests Name, email, and content of your message Customer support and product improvement.
Surveys or Promotions Responses you submit Analyzing opinions to enhance our Services.
Job Applications / Employment Employment history, resume, contact info, SSN (if applicable) Evaluating applicants and managing employment records.
B. Information Collected Automatically or by Technology
Context Data Collected Purpose / Legal Basis
Cookies and Analytics Device IDs, browser type, IP address, usage patterns Operating and improving our Services (Cookie Policy applies).
Marketing and Identification Pixels Hashed identifiers, browser metadata Understanding traffic sources and professional-page visits (only with consent).
Geolocation Data Approximate or precise location derived from IP or GPS Providing localized content and security monitoring.
Social Media Integrations Linked profiles, public posts you connect Syndicating content and reviews as you authorize.
Email Interactions Open rates, click activity Improving communications and user experience.
C. Identification Pixels on Professional Pages
When you visit a professional's page and click "Allow" on our cookie banner, Experience.com may use identification pixels and data-matching partners to associate your visit with the following fields (if available):
Name
Email address
Number of visits
Gender, age range, neighborhood-level income range
Address (city, state, street if available)
Social profile links (LinkedIn, Facebook, Twitter/X if available)
Business name and job title
Last visit date
This data is visible only to the professional whose page you visited and, where applicable, their company account. We and our partners use it to help professionals understand visitor activity and enhance customer experience.
You can withdraw consent or change preferences through our cookie banner or settings.
3. Children's Online Privacy Protection Act (COPPA)
Our Services are not directed to children under 13. We do not knowingly collect personal information from them. If we learn that a child under 13 has provided personal data, we will delete it promptly.
4. Information Obtained from Other Sources
We may receive information about you from:
Affiliates and data partners;
Advertising networks and analytics vendors;
Public databases and social profiles; and
Your employer (if you use enterprise services).
If you log in through Google or another third-party identity provider, we receive basic profile information (name, email, photo). Their privacy policies govern their use of that data.
5. Collected by Technology and Integrated Services
We use cookies, pixels, and other technologies to understand how people use our Services and to provide features like login retention and analytics. We also use Google Analytics and similar tools. You can learn more or opt out via Google's policies:
https://support.google.com/analytics/answer/7318509?hl=en
Our websites use social media connectors (e.g., Facebook, LinkedIn, Instagram). These sites may use cookies or pixels to tailor ads. Their use of your data is governed by their own policies.
Some content or applications are served by third parties that may use cookies or tracking technologies to collect information about you over time and across different sites. We do not control these third parties and are not liable for their acts or omissions.
We also collect data from Integrated Services you choose to connect (e.g., Facebook, Twitter, LinkedIn, Google Business Profile). When you connect them, we receive data they make available and publish it to your Experience.com profile according to your settings. Posts and reviews shared through those integrations follow the display and syndication rules in your account and the Terms of Use.
6. How We Use and Process Information
We use the information we collect to:
Provide, operate, and improve the Services.
Verify your identity and maintain account security.
Facilitate payments, billing, and renewals.
Display and syndicate professional profiles, listings, and reviews.
Send important updates, marketing, or product information.
Analyze usage to enhance performance and content relevance.
Comply with legal obligations and enforce our Terms of Use.
We rely on one or more lawful bases (contractual necessity, consent, legitimate interests, and/or legal obligation) depending on your jurisdiction.
7. Sharing and Disclosure of Information
We may disclose Personal Information to:
Recipient / Category Purpose of Disclosure
Service Providers & Vendors Hosting, analytics, communications, marketing, payment, and customer-support services. They are bound by contract to process data only on our behalf.
Enterprise Customers If your account is linked to a company or organization, administrators may view or manage your account and related visitor or review data.
Professionals and Their Companies Identification-pixel data and reviews are shown only to the professional (and, where applicable, their company) whose page was visited.
Legal and Compliance Recipients Courts, regulators, or law-enforcement authorities when required by law or to protect rights, safety, or property.
Business Transfers In the event of a merger, acquisition, or asset sale, data may be transferred as part of that transaction.
Aggregated / De-identified Data We may publish or share anonymized insights that do not identify individuals.
We do not sell Personal Information for monetary consideration. Certain analytics or advertising integrations may constitute "sharing" under the CPRA; you can opt out through our Do Not Sell/Share My Personal Information page.
8. User Rights and Choices
You may have rights under applicable laws to:
Access the data we hold about you;
Request deletion or correction;
Opt out of marketing or data sharing;
Restrict or object to certain processing; and
Receive a portable copy of your information.
To exercise these rights, you can claim your profile at Experience.com/search and/or visit our Do Not Sell or Share My Personal Information form, or email us at privacy@experience.com.
We verify all requests to protect account security.
Cookie Controls
Manage or withdraw consent at any time using the on-site cookie banner.
If you delete cookies, some site functions may not work properly.
Marketing Opt-Out
Every marketing email includes an unsubscribe link.
Enterprise communications tied to account operation are not promotional and cannot be opted out of while the account is active.
9. Data Security
We implement administrative, technical, and physical safeguards designed to protect Personal Information, including:
Encryption in transit and at rest;
Access controls and least-privilege policies;
Network monitoring and intrusion detection; and
Employee confidentiality and security training.
Despite these measures, no system is completely secure; users share data at their own risk.
10. Data Retention
We retain Personal Information only as long as necessary to fulfill the purposes described in this Notice or as required by law.
Typical retention periods:
Data Type Retention Period
Account and profile data For the life of your account + 2 years after closure.
Reviews and public content Indefinitely, unless you or the review author request removal where permitted.
Visitor identification data Up to 24 months from last visit or until consent withdrawal.
Transaction and billing records Seven (7) years or as legally required.
Aggregated / anonymized analytics Retained indefinitely.
11. International Data Transfers
Experience.com operates primarily in the United States. If you access our Services from another country, your data may be transferred to and processed in the U.S. or other jurisdictions.
We use standard contractual clauses and comparable safeguards for any cross-border transfers required by law.
12. Links to Other Websites and Third-Party Services
Our websites may contain links to third-party sites or services.
We are not responsible for the content, security, or privacy practices of any external website.
We encourage you to review their privacy notices before providing information.
13. Review and User-Generated Content Ownership
13.1 Review Ownership
Review authors (the customers who post reviews) retain ownership of their original words.
By submitting a review, each author grants:
Experience.com — a worldwide, perpetual, royalty-free license to use, display, reproduce, publish, distribute, and create derivative works for any lawful purpose; and
The professional and their company — a similar license to use the review for marketing and reputation-management purposes, provided it is not materially misrepresented.
13.2 Professional and Enterprise User Content
Professionals and enterprise subscribers own their uploaded profile materials (logos, bios, photos, etc.) but grant Experience.com and its affiliates the right to host, display, and distribute that content within the Platform and related integrations.
13.3 Feedback
Any suggestions or ideas submitted to Experience.com may be used without compensation or attribution.
14. State-Specific Disclosures
Experience.com complies with all applicable U.S. state privacy laws.
The sections below summarize your rights under the California Consumer Privacy Act (CCPA/CPRA), Colorado Privacy Act (CPA), Virginia Consumer Data Protection Act (VCDPA), Nevada Privacy Law (NRS 603A), and Vermont Data Broker Regulation.
14.1 California (CCPA/CPRA)
A. Categories Collected for a Business Purpose
Category (A–L) Example Data Elements Purpose for Collection Disclosed To
(A) Identifiers Name, email, phone, IP address, cookie ID Account setup, analytics, personalization Service providers, professionals, enterprise admins
(B) Customer Records Billing address, payment info Payment processing, subscription management Payment processors
(C) Protected Classification Characteristics Age range, gender (if provided) Analytics and reporting Analytics vendors
(D) Commercial Information Subscription type, transactions, usage patterns Service delivery, analytics, compliance Service providers
(E) Biometric Information Not collected N/A N/A
(F) Internet or Network Activity Browsing data, cookies, referral source, device info Site analytics, marketing, performance Analytics and ad vendors
(G) Geolocation Data City, state, approximate location Localization, fraud prevention Service providers
(H) Audio, Electronic, Visual Information Support call recordings, uploaded images Quality assurance, feature functionality Support and infrastructure vendors
(I) Professional or Employment-Related Information Job title, company, work email Displaying professional profiles Experience.com, enterprise admins
(J) Education Information Education data you add to your profile Profile display and ranking Experience.com
(K) Inferences Profile strength, engagement scores Product improvement, Search Rank metrics Experience.com
(L) Sensitive Personal Information Account credentials, precise geo, payment data Security and billing Experience.com, payment processors
B. Categories "Sold" or "Shared" for Commercial Purposes
Category Shared For Advertising / Analytics? Recipients / Partners Retention
Identifiers Yes Analytics vendors (Google, Meta), professionals (identification pixels) Up to 24 months
Internet Activity Yes Analytics vendors, marketing partners Up to 24 months
Geolocation Yes (approximate only) Analytics vendors Up to 24 months
Commercial Data No --- Standard retention per Section 10
Sensitive PI No --- Standard retention per Section 10
We do not sell Personal Information for monetary consideration.
Certain disclosures (such as identification pixel data to a professional whose page you visited) may be deemed "sharing" under the CPRA. You may opt out at any time using:
👉 Do Not Sell/Share My Personal Information
C. Retention
Retention periods match those disclosed in Section 10 of this Notice.
D. Right to Know, Delete, Correct, and Opt Out
California residents have the right to:
Know the categories of Personal Information we collect;
Access or request a copy of specific data;
Request correction or deletion (subject to exceptions);
Opt out of sale or sharing; and
Limit use of Sensitive Personal Information.
Submit a request via the Privacy Request Portal or email privacy@experience.com.
We verify all requests to prevent unauthorized access.
14.2 Colorado Privacy Act (CPA)
Colorado residents may:
Confirm whether we process their Personal Data;
Access, correct, or delete their Personal Data;
Obtain a portable copy; and
Opt out of targeted advertising or sale.
Requests: privacy@experience.com
We respond within 45 days and will notify you of any extension.
14.3 Virginia Consumer Data Protection Act (VCDPA)
Virginia residents have similar rights to those in Colorado.
You may appeal any denial of a request by emailing privacy@experience.com with "VCDPA Appeal" in the subject line.
14.4 Nevada (NRS 603A)
Nevada residents may opt out of the sale of Personal Information by submitting a request to privacy@experience.com.
We do not currently sell data as defined by NRS 603A.
14.5 Vermont Data Broker Regulation
BuyersRoad, Inc. d/b/a Experience.com is registered as a data broker in Vermont where required.
We do not collect Social Security Numbers, driver's license numbers, or precise geolocation for sale.
We implement security controls consistent with Vermont Stat. Ann. tit. 9, § 2430 et seq.
15. Changes to This Privacy Notice
We may update this Privacy Notice periodically.
If we make material changes, we will post an updated version with a new "Effective Date" and notify you by email or platform notice if required by law.
Continued use of the Services after changes means you accept the revised Notice.
16. Contact Information
If you have questions or concerns about this Privacy Notice or our data practices, contact us at:
BuyersRoad, Inc. d/b/a Experience.com
2010 Crow Canyon Place, Suite 100
San Ramon, CA 94583-1344 USA
Email: privacy@experience.com
Phone: (925) 815-8114
Website: https://www.experience.com/
17. Related Policies
For full transparency and compliance, please review our related public policies:
Terms of Use: https://www.experience.com/terms-of-use
Privacy Notice: https://www.experience.com/privacy-notice
Cookie Policy: https://www.experience.com/cookie-policy
Do Not Sell/Share My Personal Information: https://requests.sixfifty.com/6385-4387
Responsible Disclosure Policy: https://www.experience.com/responsible-disclosure-policy
Accessibility Statement: https://www.experience.com/accessibility-statement
HIPAA Statement: https://www.experience.com/hipaa-statement
Fulfillment Policy: https://www.experience.com/fulfillment-policy
Trust Center: https://www.experience.com/trust