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Jet Interactive Pty Ltd | 1
Jet Interactive Pty Ltd
Privacy Policy © Jet Interactive 2023 - Version 2.4
Jet Interactive Pty Ltd (Jet) is a telecommuni- Additional details can also be entered at www.
cations company that provides mobile numbers portal.jetinteractive.com.au after sign up is
and calls, business phones and call packages, completed when additional staff and products
inbound numbers and call tracking. are added by you.
To provide these services it is required for both Enquiries via our site, and our social media
business and personal information regarding channels, via buttons such as ‘Get Quote’, ‘Find
your company, its directors and sometimes staff. Out More’ etc
This information is required for the following
reasons:
1. Identification of the individuals setting up a
new account with Jet to minimise identity What kind of information is collected
theft and how is it used?
2. Credit checking
3. Accurate billing and charging of invoices For account verification we need your company
4. Correct delivery of geographic based name, ABN/ACN business address, and at least
services one directors name and home address.
5. Law enforcement. The provision of accurate
personal identification at the request of law To avoid identify fraud we ask for the director
enforcement departments to provide either a drivers licence or passport
6. Provision of geographic addresses to number along with a ‘selfie’ photo. This is used
emergency departments to do a biographic look up of your photos stored
7. Navigation of our website on the government site of www.idmatch.gov.au.
After verification this biographic information is
The privacy of personal information that deleted within two weeks.
you provide to Jet Interactive Pty Ltd (Jet)
via this website is very important to us.The Credit checking. Information about your company
Telecommunications Act 1997, the Privacy Act and the directors may be forward to a third party
1998, the Industry Codes of Practice and our own credit checking facility.
policies and procedures govern our business. The
following privacy policy governs the collection, For billing and payments credit card details are
use and disclosure of your personal information securely captured and stored in an encrypted
by Jet. PCI compliant database. The credit card used
is only identifiable by the last 5 digits within Jets
customer and staff facing systems. The credit
card on file can be accessed and updated at
How is information gathered by Jet? anytime by you via the Jet Hub customer portal
at www.portal.jetinterative.com.au
Details are collected at the time of account sign
up with Jet at www.signup.jetinterative.com.au.
ABN 95123996298 | PO Box 395 Crows Nest NSW 1585 | 1300 10 13 10 | jetinteractive.com.au
Jet Interactive Pty Ltd | 2
All directors and staff contact details are also Cookies are used only to facilitate use of this site.
managed with the Jet Hub Portal and can be Jet does not use cookies to collect and distribute
accessed and changed by you at any time. information for any other purpose.
Law Enforcement. From time to time Jet will
receive requests from law enforcement agencies
asking for personal details of Jet customers who Passwords
use a particular number. In that case Jet is legally
obliged to supply all relevant records. Passwords are sent out and managed by you via
the Jet Hub Customer Portal. These are encrypted
Integrated Public Number Database (IPND) - It is and can only be updated by you.
a federal government requirement that provide
the address the telephone service is located
at or predominantly used at. This address is
then forwarded to an emergency number Retention of personal data
database so government departments like
police, ambulance and the fire brigade can go The above mentioned data is retained while
straight to your address if you are not able to you have an active account with Jet. After your
communicate verbally to the operator. It is vital account has been cancelled, and the final
if there is a change of address that you inform payment made, then all personal data is deleted.
Jet immediately or update your details directly in
your Jet Hub Account. To understand more about If you have any questions about what information
this initiative please go to https://www.acma. is required and retain and handle by Jet
gov.au/accessing-ipnd please either email us on customerservice@
jetinteractive.com.au or call us on 1300 10 13 10
Website information. Visitors information to our
website www.jetinteractive.com.au is recorded
to our site’s server relating to your navigation
of this site. The types of information collected
include details of the browser you are using,
your IP address, the URL you have come from
and your domain type and server. Some of this
information is stored on cookies. A “cookie”
is a software application that enables us to
customise services to each user. It tracks your
navigation in the site and stores that information
on your hard drive. You should be able to “opt
out” of receiving cookies by setting your browser
to recognise when a cookie is offered and opting
out of receiving it.
Check with your software manufacturer or
internet service provider to find out how you can
alter your browser’s settings.
ABN 95123996298 | PO Box 395 Crows Nest NSW 1585 | 1300 10 13 10 | jetinteractive.com.au