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Subscribe to UpdatesSubscribe All Systems Operational About This Site If you are experiencing an issue with a ServicePower product, please visit https://www.servicepower.com/client_support to log a Support case. Please see https://docs.servicepower.com/display/KB/StatusPage for an overview of this page Uptime over the past 90 days. View historical uptime. Scheduling-US Operational Gantt-US Operational Empowerment-US Operational Sched-US - BrokerSVC Operational ServiceManager 2-US Operational Scheduling-EU Operational Gantt-EU Operational Empowerment-EU Operational Sched-EU - BrokerSVC Operational ServiceManager 2-EU Operational Mobile Access-US Operational Mobile Access-US - FrontEnd Operational Mobile Access-US - Application Services Operational Mobile Access-US - Broker Service Operational Mobile Access-US - Message Queue Health Operational Mobile Access-EU Operational Mobile Access-EU - FrontEnd Operational Mobile Access-EU - Application Services Operational Mobile Access-EU - Broker Service Operational Mobile Access-EU - Message Queue Health Operational Customer Self-Service -US Operational Customer Self-Service-US - FrontEnd Operational Customer Self-Service-US - Application Services Operational Customer Self-Service-EU Operational Customer Self-Service-EU - FrontEnd Operational Customer Self-Service-EU - Application Services Operational Dispatch-US Operational Dispatch-US - FrontEnd Operational Dispatch-US - Application Services Operational Dispatch-US - BrokerSVC Operational Dispatch-EU Operational Dispatch-EU - FrontEnd Operational Dispatch-EU - Application Services Operational Dispatch-EU - BrokerSVC Operational Contractor Reimbursement-US Operational Contractor Reimbursement-US - FrontEnd Operational Contractor Reimbursement-US - Application Services Operational Contractor Reimbursement-EU Operational Contractor Reimbursement-EU - FrontEnd Operational Contractor Reimbursement-EU - Application Services Operational Work Order Management-US Operational Work Order Management-US - FrontEnd Operational Work Order Management-US - Application Services Operational Work Order Management-EU Operational Work Order Management-EU - FrontEnd Operational Work Order Management-EU - Application Services Operational Scheduling-US - Backend (by Tenant ID) Operational A0001 - Manager Operational A0001 - Optimizer Operational A0002 - Manager Operational A0002 - Optimizer Operational A0003 - Manager Operational A0003 - Optimizer Operational A0004 - Manager Operational A0004 - Optimizer Operational A0005 - Manager Operational A0005 - Optimizer Operational A0006 - Manager Operational A0006 - Optimizer Operational Scheduling-EU - Backend (by Tenant ID) Operational B0001 - Manager Operational B0001 - Optimizer Operational B0002 - Manager Operational B0002 - Optimizer Operational B0003 - Manager Operational B0003 - Optimizer Operational B0004 - Manager Operational B0004 - Optimizer Operational B0005 - Manager Operational B0005 - Optimizer Operational B0006 - Manager Operational B0006 - Optimizer Operational B0007 - Manager Operational B0007 - Optimizer Operational B0008 - Manager Operational B0008 - Optimizer Operational B0009 - Manager Operational B0009 - Optimizer Operational B0010 - Manager Operational B0010 - Optimizer Operational B0011 - Manager Operational B0011 - Optimizer Operational ServiceHub-US Operational Vision AI - EU Operational Vision AI - US Operational Compliance Operational Dispatch and Contractor Reimbursement Unified User Interface Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Scheduled Maintenance ServiceBroker US - Product Release 5.39.0 Oct 8, 2026 04:00-05:00 UTC Work is planned to Upgrade ServiceBroker to version 5.39.0. This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions: • Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable. • Scheduling WebGantt will experience interruptions. • Customer Self-Service will be online but will not receive updates during the downtime. • Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime. • Dispatch will be online, but integrations through ServiceBroker will be unavailable. • Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable. • Work Order Management will experience interruptions. • SSO login of ServiceManager/WebGantt may fail. Please see below link which can be used to convert from UTC time zone to your own. https://www.worldtimebuddy.com/ Kind regards, ServicePower Team If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Posted on Oct 01, 2026 - 21:29 UTC Work Order Management EU - Product Release 1.2.45 Oct 8, 2026 21:00-23:00 UTC Work is planned to upgrade Work Order Management EU to version 1.2.45. During this time the below components will be inaccessible or fail to load as expected. • Work Order Management GUI • Work Order Management API (integrations) Note - API calls will successfully reach ServiceBroker but will fail to reach Work Order Management. Please see below link for ServicePower product release notes. https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes Please see below link which can be used to convert from UTC time zone to your own. https://www.worldtimebuddy.com/ Kind regards, ServicePower Team If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Posted on Oct 01, 2026 - 22:22 UTC Work Order Management US - Product Release 1.2.45 Oct 12, 2026 07:00-09:00 UTC Work is planned to Upgrade Work Order Management US to version 1.2.45. During this time the below components will be inaccessible or fail to load as expected. • Work Order Management GUI • Work Order Management API (integrations) Note - API calls will successfully reach ServiceBroker but will fail to reach the Work Order Management. Please see below link for ServicePower product release notes. https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes Please see below link which can be used to convert from UTC time zone to your own. https://www.worldtimebuddy.com/ Kind regards, ServicePower Team If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Posted on Oct 05, 2026 - 16:13 UTC ServiceBroker EU - Product Release 5.39.0 Oct 12, 2026 23:00 - Oct 13, 2026 00:00 UTC Work is planned to Upgrade ServiceBroker to version 5.39.0. This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions: • Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable. • Scheduling WebGantt will experience interruptions. • Customer Self-Service will be online but will not receive updates during the downtime. • Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime. • Dispatch will be online, but integrations through ServiceBroker will be unavailable. • Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable. • Work Order Management will experience interruptions. • SSO login of ServiceManager/WebGantt may fail. Please see below link which can be used to convert from UTC time zone to your own. https://www.worldtimebuddy.com/ Kind regards, ServicePower Team If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Posted on Oct 05, 2026 - 16:15 UTC Past Incidents Oct 7, 2026 Dispatch and Contractor Reimbursement Unified User Interface US- Product Release 1.0.2 Completed - The scheduled maintenance has been completed. Oct 7, 04:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 7, 03:00 UTC Scheduled - Work is planned to Upgrade Dispatch and Contractor Reimbursement Unified User Interface to version 1.0.2. During the maintenance window this product interface will be inaccessible or fail to load as expected. There are no release notes available for this release. Please see below link which can be used to convert from UTC time zone to your own. Time Converter and World Clock - Conversion at a Glance - Pick best time to schedule conference cal… Kind regards, ServicePower Team If you require any further assistance, please navigate to the URL below for contact details Contact Us | ServicePower Sep 30, 22:23 UTC Oct 6, 2026 Emergency Maintenance- Work Order Management EU Completed - The scheduled maintenance has been completed. Oct 6, 23:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 6, 21:00 UTC Scheduled - Emergency maintenance is planned for Work Order Management EU. During this time the below components will be inaccessible or fail to load as expected. • Work Order Management GUI • Work Order Management API (integrations) Note - API calls will successfully reach ServiceBroker but will fail to reach Work Order Management. Please see below link for ServicePower product release notes. https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes Please see below link which can be used to convert from UTC time zone to your own. https://www.worldtimebuddy.com/ Kind regards, ServicePower Team If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Oct 5, 17:10 UTC Oct 5, 2026 No incidents reported. Oct 4, 2026 Contractor Reimbursement EU - Maintenance Completed - The scheduled maintenance has been completed. Oct 4, 11:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 4, 03:00 UTC Scheduled - Contractor Reimbursement EU Datacenters will be undergoing network maintenance. The below components may be inaccessible or fail to load as expected for up to 1 hour during the maintenance window. • Contractor Reimbursement/Claims GUI • Claims SFTP/Telnet Access Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the ServiceDispatch API. Please see below link which can be used to convert from UTC time zone to your own. https://www.worldtimebuddy.com/ Kind regards, ServicePower Team Oct 1, 15:23 UTC Oct 3, 2026 No incidents reported. Oct 2, 2026 No incidents reported. Oct 1, 2026 No incidents reported. Sep 30, 2026 No incidents reported. Sep 29, 2026 No incidents reported. Sep 28, 2026 SANDBOX Maintenance- ServiceBroker Sandbox US Completed - The scheduled maintenance has been completed. Sep 28, 20:26 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 28, 19:56 UTC Scheduled - Emergency maintenance is planned for ServiceBroker Sanbox environment. Please note no production environments will be affected. This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker Sandbox. As a result, the following ServicePower products will experience service interruptions, only in Sandbox and/or staging envorinments: • Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable. • Scheduling WebGantt will experience interruptions. • Customer Self-Service will be online but will not receive updates during the downtime. • Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime. • Dispatch will be online, but integrations through ServiceBroker will be unavailable. • Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable. • Work Order Management will experience interruptions. • SSO login of ServiceManager/WebGantt may fail. Please see below link which can be used to convert from UTC time zone to your own. https://www.worldtimebuddy.com/ Kind regards, ServicePower Team If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Sep 28, 19:55 UTC Sep 27, 2026 No incidents reported. Sep 26, 2026 No incidents reported. Sep 25, 2026 Dispatch US - Product Release 9.9.9 Completed - The scheduled maintenance has been completed. Sep 25, 05:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 25, 03:00 UTC Update - Product Release Notes for Dispatch 9.9.9 are now available. For details on the latest enhancements, fixes, and updates included in this release, please refer to the ServicePower Release Notes: 🔗 https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes Sep 22, 19:31 UTC Scheduled - Work is planned to Upgrade Dispatch to version 9.9.9. During this time the below components will be inaccessible or fail to load as expected. • Dispatch GUI • Dispatch API (integrations) • Dispatch Servicer APIs (integrations) Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the Dispatch API. Release notes for this version will be published shortly. A notification will be sent once they are available. Please see below link which can be used to convert from UTC time zone to your own. https://www.worldtimebuddy.com/ Kind regards, ServicePower Team If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Sep 16, 21:01 UTC Sep 24, 2026 Emergency Maintenance - ServiceBroker US Product Release 5.38.1 Completed - The scheduled maintenance has been completed. Sep 24, 05:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 24, 04:00 UTC Scheduled - Work is planned to Upgrade ServiceBroker US to version 5.38.1. This work will temporarily affect all inbound and outbound traffic flowing through ServiceBroker. As a result, the following ServicePower products will experience service interruptions: • Scheduling Classic Gantt will be available, but integration through ServiceBroker will be temporarily unavailable. • Scheduling WebGantt will experience interruptions. • Customer Self-Service will be online but will not receive updates during the downtime. • Mobile Access will be online but information exchange to Scheduling (for customers utilizing Broker integration) and Customer Self-Service will temporarily be impacted during the downtime. • Dispatch will be online, but integrations through ServiceBroker will be unavailable. • Contractor Reimbursement will be online, but integrations through ServiceBroker will be unavailable. • Work Order Management will experience interruptions. • SSO login of ServiceManager/WebGantt may fail. Please see below link which can be used to convert from UTC time zone to your own. https://www.worldtimebuddy.com/ Kind regards, ServicePower Team If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Sep 21, 21:12 UTC Sep 23, 2026 Dispatch EU - Product Release 9.9.9 Completed - The scheduled maintenance has been completed. Sep 23, 23:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 23, 21:00 UTC Scheduled - Work is planned to Upgrade Dispatch to version 9.9.9. During this time the below components will be inaccessible or fail to load as expected. • Dispatch GUI • Dispatch API (integrations) • Dispatch Servicer APIs (integrations) Note - If integrated to ServiceBroker, API calls will successfully reach ServiceBroker but will fail to reach the Dispatch API. Release notes for this version will be published shortly. A notification will be sent once they are available. Please see below link which can be used to convert from UTC time zone to your own. https://www.worldtimebuddy.com/ Kind regards, ServicePower Team If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Sep 16, 20:41 UTC Emergency Maintenance - Mobile Access Completed - The scheduled maintenance has been completed. Sep 23, 06:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 23, 04:00 UTC Scheduled - Emergency maintenance is planned for the Mobile Access database. During this time the below components will be inaccessible or fail to load as expected. • Mobile Access GUI (Nexus) • Mobile Access API ((integrations) • Mobile Access Client ServiceBroker application will also be unavailable during the upgrade. Should users utilizing the web application experience any issues after the scheduled work, we recommend clearing the browser cache and re-initializing the application. If utilizing the Mobile Access web application from a Home Screen icon: 1. Clear browser cache (alltime) 2. Delete the Mobile Access icon from home screen. 3. Launch application and readd icon to home screen. Please see below link for ServicePower product release notes. https://servicepower.atlassian.net/wiki/spaces/KB/pages/1802295/Product+Release+Notes Please see below link which can be used to convert from UTC time zone to your own. https://www.worldtimebuddy.com/ Kind regards, ServicePower Team If you require any further assistance, please navigate to the URL below for contact details https://www.servicepower.com/contact-us Sep 21, 21:03 UTC Incident History Powered by Atlassian Statuspage