Snapshot 61115
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-10-05T13:12:08Z",
"id": "01M4632VSVAYH5DPC9NJQCNZJ9",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-10-06T06:48:57Z",
"display_at": "2026-10-06T06:48:56Z",
"id": "01M47ZHXJRMJT4GM2HXG0S9XCN",
"incident_id": "01M4632VSVAYH5DPC9NJQCNZJ9",
"status": "resolved",
"updated_at": "2026-10-06T06:48:57Z"
},
{
"body": "We have implemented a fix and are currently monitoring system performance.",
"created_at": "2026-10-05T13:12:08Z",
"display_at": "2026-10-05T13:12:08Z",
"id": "01M4632VSVNQ81X0NCBE4ZWTZW",
"incident_id": "01M4632VSVAYH5DPC9NJQCNZJ9",
"status": "monitoring",
"updated_at": "2026-10-05T13:12:08Z"
}
],
"name": "People, Flows, and Gong Extension - Service disruption",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-10-06T06:48:56Z",
"status": "resolved",
"updated_at": "2026-10-06T06:48:57Z"
},
{
"created_at": "2026-10-05T11:18:44Z",
"id": "01M45WK6MVPR7A7EBGK1J2F0CA",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-10-05T13:28:08Z",
"display_at": "2026-10-05T13:28:08Z",
"id": "01M464054PZZNSF4QC81ATG8KQ",
"incident_id": "01M45WK6MVPR7A7EBGK1J2F0CA",
"status": "resolved",
"updated_at": "2026-10-05T13:28:08Z"
},
{
"body": "We have implemented a fix and are currently monitoring system performance across all cells.",
"created_at": "2026-10-05T13:04:05Z",
"display_at": "2026-10-05T13:04:05Z",
"id": "01M462M3MDDX3QGDHJ67HNY8VE",
"incident_id": "01M45WK6MVPR7A7EBGK1J2F0CA",
"status": "monitoring",
"updated_at": "2026-10-05T13:04:05Z"
},
{
"body": "We have identified the issue affecting Engage.\nUsers may experience issues accessing or using the To-dos page.\nWe are currently applying a fix to resolve the issue.\nWe will provide another update as soon as more information becomes available.",
"created_at": "2026-10-05T11:29:22Z",
"display_at": "2026-10-05T11:29:22Z",
"id": "01M45X6NRHYGP4VND2EAQE6M2Y",
"incident_id": "01M45WK6MVPR7A7EBGK1J2F0CA",
"status": "identified",
"updated_at": "2026-10-05T11:29:22Z"
},
{
"body": "We are currently investigating an issue affecting Engage.\nUsers may experience issues accessing or using the To-dos page.\nWe will provide another update as soon as we have more information.",
"created_at": "2026-10-05T11:18:44Z",
"display_at": "2026-10-05T11:18:44Z",
"id": "01M45WK6MVQ8WT8TPXMG06PFFB",
"incident_id": "01M45WK6MVPR7A7EBGK1J2F0CA",
"status": "investigating",
"updated_at": "2026-10-05T11:18:44Z"
}
],
"name": "Engage - To-dos Service Disruption",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-10-05T13:28:08Z",
"status": "resolved",
"updated_at": "2026-10-07T06:53:51Z"
},
{
"created_at": "2026-09-28T15:34:44Z",
"id": "01M3MAEXHK3NYYDGK41PXPE1HT",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-09-28T16:49:51Z",
"display_at": "2026-09-28T16:49:51Z",
"id": "01M3MERFEFW98CR34YP1VG6YEQ",
"incident_id": "01M3MAEXHK3NYYDGK41PXPE1HT",
"status": "resolved",
"updated_at": "2026-09-28T16:49:51Z"
},
{
"body": "We have implemented a fix and are currently monitoring system performance.",
"created_at": "2026-09-28T16:30:52Z",
"display_at": "2026-09-28T16:30:52Z",
"id": "01M3MDNPP2NE3N1GRYYEVQHMC2",
"incident_id": "01M3MAEXHK3NYYDGK41PXPE1HT",
"status": "monitoring",
"updated_at": "2026-09-28T16:30:52Z"
},
{
"body": "We have identified the cause of the issue affecting the Gong dialer and actively working on a fix",
"created_at": "2026-09-28T16:25:12Z",
"display_at": "2026-09-28T16:25:12Z",
"id": "01M3MDBB32TP4P6PGC9CG30DMF",
"incident_id": "01M3MAEXHK3NYYDGK41PXPE1HT",
"status": "identified",
"updated_at": "2026-09-28T16:25:12Z"
},
{
"body": "We've detected an issue with the gong dialer and are actively investigating",
"created_at": "2026-09-28T15:38:34Z",
"display_at": "2026-09-28T15:38:34Z",
"id": "01M3MANY3P8SBSKZGACBF5HD6A",
"incident_id": "01M3MAEXHK3NYYDGK41PXPE1HT",
"status": "investigating",
"updated_at": "2026-09-28T15:38:34Z"
},
{
"body": "We've detected an issue with the gong dialer and are actively investigating",
"created_at": "2026-09-28T15:34:44Z",
"display_at": "2026-09-28T15:34:44Z",
"id": "01M3MAEXHK059ATMJ727GJJZN2",
"incident_id": "01M3MAEXHK3NYYDGK41PXPE1HT",
"status": "investigating",
"updated_at": "2026-09-28T15:34:44Z"
}
],
"name": "Dialer - Degraded Performance",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-09-28T16:49:51Z",
"status": "resolved",
"updated_at": "2026-09-28T16:49:51Z"
},
{
"created_at": "2026-09-16T09:24:21Z",
"id": "01M2MRG3X1HCX1JSJEMCZDEJYN",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-09-16T22:05:04Z",
"display_at": "2026-09-16T22:05:04Z",
"id": "01M2P411HENN9VVK46JRNS2158",
"incident_id": "01M2MRG3X1HCX1JSJEMCZDEJYN",
"status": "resolved",
"updated_at": "2026-09-16T22:05:04Z"
},
{
"body": "We are currently monitoring system recovery following an update from our third-party service provider (Salesforce), who has begun rolling out a fix. Users with Salesforce CRM integration may still experience delayed data updates across Deal Board, Forecast, and Engage as service normalizes. Please check back for updates.",
"created_at": "2026-09-16T11:34:45Z",
"display_at": "2026-09-16T11:34:45Z",
"id": "01M2MZYWD12KD58Q74CPMAFDBT",
"incident_id": "01M2MRG3X1HCX1JSJEMCZDEJYN",
"status": "monitoring",
"updated_at": "2026-09-16T11:34:45Z"
},
{
"body": "We are working to ensure service is fully restored for all customers. Please check back for updates.",
"created_at": "2026-09-16T10:40:50Z",
"display_at": "2026-09-16T10:40:50Z",
"id": "01M2MWW5K5CF6EC17TWS79EMZA",
"incident_id": "01M2MRG3X1HCX1JSJEMCZDEJYN",
"status": "monitoring",
"updated_at": "2026-09-16T10:40:50Z"
},
{
"body": "We have identified an issue affecting CRM, due to a third-party service provider, Salesforce, degradation. All users with Salesforce CRM integration may experience delayed data updates across Deal Board, Forecast, Enrich, AI fields and Engage. There is no loss of data. We are actively tracking the third-party status and will provide another update in 1 hour.",
"created_at": "2026-09-16T09:24:21Z",
"display_at": "2026-09-16T09:24:21Z",
"id": "01M2MRG3X1YM44ZWY85K3MCHM1",
"incident_id": "01M2MRG3X1HCX1JSJEMCZDEJYN",
"status": "monitoring",
"updated_at": "2026-09-16T09:24:21Z"
}
],
"name": "Gong CRM is currently affected by a service disruption at Salesforce",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-09-16T22:05:04Z",
"status": "resolved",
"updated_at": "2026-09-16T22:05:04Z"
},
{
"created_at": "2026-09-16T13:25:45Z",
"id": "01M2N6A415Q900QDQSVAH9P985",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.\nWe reverted the affected frontend change, and the impacted pages are now functioning as expected.\nThank you for your patience.",
"created_at": "2026-09-16T14:51:03Z",
"display_at": "2026-09-16T14:51:03Z",
"id": "01M2NB6APY04BAH56E3QCH4AEV",
"incident_id": "01M2N6A415Q900QDQSVAH9P985",
"status": "resolved",
"updated_at": "2026-09-16T14:51:03Z"
},
{
"body": "We identified a frontend regression introduced by a recent migration. We are working to revert the affected change and restore the service. Please check back for updates.",
"created_at": "2026-09-16T14:29:57Z",
"display_at": "2026-09-16T14:29:57Z",
"id": "01M2N9ZPB32Q43AHTDJJQ2T38R",
"incident_id": "01M2N6A415Q900QDQSVAH9P985",
"status": "identified",
"updated_at": "2026-09-16T14:29:57Z"
},
{
"body": "**Investigating:**\n\nOur team continues to investigate the issue affecting multiple Gong components, including Forecast, Flows, and the Call page. Users may experience loading issues and errors when accessing these areas or performing certain actions.\nPlease check back for updates.",
"created_at": "2026-09-16T13:25:45Z",
"display_at": "2026-09-16T11:52:00Z",
"id": "01M2N6A415FTK235Q1M0X87K6Q",
"incident_id": "01M2N6A415Q900QDQSVAH9P985",
"status": "investigating",
"updated_at": "2026-10-07T15:09:57Z"
}
],
"name": "Gong Platform Outage - Multiple Pages Not Loading",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-09-16T14:51:03Z",
"status": "resolved",
"updated_at": "2026-09-16T14:51:03Z"
},
{
"created_at": "2026-09-09T20:27:47Z",
"id": "01M23XNW2NSQHTF8D6TACSZBWN",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-09-10T16:06:36Z",
"display_at": "2026-09-10T16:06:36Z",
"id": "01M2614ARQTKT8Y9M7B24XC5T4",
"incident_id": "01M23XNW2NSQHTF8D6TACSZBWN",
"status": "resolved",
"updated_at": "2026-09-10T16:06:36Z"
},
{
"body": "We are currently not observing any active errors across our services. However, our engineering team is continuing to investigate the underlying issue to pinpoint the root cause and ensure complete stability. We will provide further updates as more information becomes available.",
"created_at": "2026-09-10T09:26:47Z",
"display_at": "2026-09-10T09:26:47Z",
"id": "01M25A88369PETWH1WXZW42KE9",
"incident_id": "01M23XNW2NSQHTF8D6TACSZBWN",
"status": "investigating",
"updated_at": "2026-09-10T09:26:47Z"
},
{
"body": "Our team continues to investigate the issue affecting Data Capture \u0026 Processing. Please check back for updates.",
"created_at": "2026-09-09T21:08:17Z",
"display_at": "2026-09-09T21:08:17Z",
"id": "01M24000RQ2Q8ZNV0G055JJRSK",
"incident_id": "01M23XNW2NSQHTF8D6TACSZBWN",
"status": "investigating",
"updated_at": "2026-09-09T21:08:17Z"
},
{
"body": "We are currently investigating an issue affecting Data capture \u0026 recording. Users in the US-hosted environment may experience delays in call processing (~20 minutes for video calls, ~70 minutes for audio calls). We will provide another update in 30 minutes.",
"created_at": "2026-09-09T20:27:47Z",
"display_at": "2026-09-09T20:27:47Z",
"id": "01M23XNW2N798PAXR6P2DF1D1S",
"incident_id": "01M23XNW2NSQHTF8D6TACSZBWN",
"status": "investigating",
"updated_at": "2026-09-09T20:27:47Z"
}
],
"name": "Data Capture \u0026 Processing - Call processing delays",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-09-10T16:06:36Z",
"status": "resolved",
"updated_at": "2026-09-10T16:06:36Z"
},
{
"created_at": "2026-09-09T17:57:09Z",
"id": "01M23N21DPGK8HN47P25PKSH4R",
"impact": "none",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-09-09T18:40:48Z",
"display_at": "2026-09-09T18:40:48Z",
"id": "01M23QHZ09VJMCQNGN9W4SNDDQ",
"incident_id": "01M23N21DPGK8HN47P25PKSH4R",
"status": "resolved",
"updated_at": "2026-09-09T18:40:48Z"
},
{
"body": "A fix was implemented to restore Gong Anywhere Extension and our team is monitoring.",
"created_at": "2026-09-09T18:09:01Z",
"display_at": "2026-09-09T18:09:01Z",
"id": "01M23NQS6P2R0J2A4FC22N9FQV",
"incident_id": "01M23N21DPGK8HN47P25PKSH4R",
"status": "monitoring",
"updated_at": "2026-09-09T18:09:01Z"
},
{
"body": "We are investigating a database issue tat is having impact on the Gong Anywhere extension, resulting in the UI overlays not to be rendered in Gmail / SFDC / Dynamics.",
"created_at": "2026-09-09T17:57:09Z",
"display_at": "2026-09-09T17:57:09Z",
"id": "01M23N21DP4ZH9C661FB40HE01",
"incident_id": "01M23N21DPGK8HN47P25PKSH4R",
"status": "investigating",
"updated_at": "2026-09-09T18:31:10Z"
}
],
"name": "We are currently experiencing performance degradation on Gong Anywhere Extension",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-09-09T18:40:48Z",
"status": "resolved",
"updated_at": "2026-09-09T18:40:48Z"
},
{
"created_at": "2026-09-08T20:35:33Z",
"id": "01M21BQBNKNG5B35A6TA9TK1ZY",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-09-08T23:02:01Z",
"display_at": "2026-09-08T23:02:01Z",
"id": "01M21M3HM5FW9XKDJMFAWDA55F",
"incident_id": "01M21BQBNKNG5B35A6TA9TK1ZY",
"status": "resolved",
"updated_at": "2026-09-08T23:02:01Z"
},
{
"body": "We have identified an issue affecting Engage (People) and the Gong Anywhere Chrome extension. A subset of users in the US-hosted environment may experience display and loading issues on the People page, as well as contact overlay details failing to render in the extension. We are currently working to mitigate the issue.",
"created_at": "2026-09-08T20:35:33Z",
"display_at": "2026-09-08T20:35:33Z",
"id": "01M21BQBNK2KFZ6RJFWCBW4945",
"incident_id": "01M21BQBNKNG5B35A6TA9TK1ZY",
"status": "identified",
"updated_at": "2026-09-08T20:35:33Z"
}
],
"name": "Engage \u0026 Web App - Degraded Performance",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-09-08T23:02:01Z",
"status": "resolved",
"updated_at": "2026-09-08T23:02:01Z"
},
{
"created_at": "2026-09-08T18:10:47Z",
"id": "01M213E94WXY7EGS2MGC8CWNTB",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-09-08T19:07:04Z",
"display_at": "2026-09-08T19:07:04Z",
"id": "01M216NBK14K8HFXWWQ8SQ67VW",
"incident_id": "01M213E94WXY7EGS2MGC8CWNTB",
"status": "resolved",
"updated_at": "2026-09-08T19:07:04Z"
},
{
"body": "Users may be experiencing disruptions with Engage Accounts. Our teams are working quickly to investigate and address the issue.",
"created_at": "2026-09-08T18:18:07Z",
"display_at": "2026-09-08T18:18:07Z",
"id": "01M213VQHT4C2X9NSZ0240D894",
"incident_id": "01M213E94WXY7EGS2MGC8CWNTB",
"status": "investigating",
"updated_at": "2026-09-08T18:18:07Z"
},
{
"body": "Users may be experiencing disruptions with Engage Accounts. Our teams are working quickly to investigate and address the issue.",
"created_at": "2026-09-08T18:10:47Z",
"display_at": "2026-09-08T18:10:47Z",
"id": "01M213E94W8HXYDDK1D8GRTDKG",
"incident_id": "01M213E94WXY7EGS2MGC8CWNTB",
"status": "investigating",
"updated_at": "2026-09-08T18:10:47Z"
}
],
"name": "We are currently experiencing issues with Engage Accounts",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-09-08T19:07:04Z",
"status": "resolved",
"updated_at": "2026-09-08T19:07:04Z"
},
{
"created_at": "2026-08-04T00:30:12Z",
"id": "01KZ52V4S59QXZQKM78WWG9WG5",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting Gong's MCP integration has been resolved, and all connection routing functionality has returned to normal operations.",
"created_at": "2026-08-04T03:29:38Z",
"display_at": "2026-08-04T03:29:38Z",
"id": "01KZ5D3PK2EERJXD4HD9XP3MTE",
"incident_id": "01KZ52V4S59QXZQKM78WWG9WG5",
"status": "resolved",
"updated_at": "2026-08-04T03:29:38Z"
},
{
"body": "We have identified the issue affecting Gong's MCP integration.\nCustomers using Gong's MCP integration (including Claude and other MCP-compatible clients) may experience connection failures and failed tool call requests.\nWe are currently working on deploying a fix and will provide another update as soon as more information becomes available.",
"created_at": "2026-08-04T01:29:12Z",
"display_at": "2026-08-04T01:29:12Z",
"id": "01KZ5676490APYHFWSAPW1BX8Q",
"incident_id": "01KZ52V4S59QXZQKM78WWG9WG5",
"status": "identified",
"updated_at": "2026-08-04T01:29:12Z"
},
{
"body": "We are currently investigating connection failures affecting customers using Gong's MCP integration (including Claude and other MCP-compatible clients).",
"created_at": "2026-08-04T00:30:12Z",
"display_at": "2026-08-04T00:30:12Z",
"id": "01KZ52V4S54X08DWJPQGM822DG",
"incident_id": "01KZ52V4S59QXZQKM78WWG9WG5",
"status": "investigating",
"updated_at": "2026-08-04T00:30:12Z"
}
],
"name": "MCP connection issues affecting Gong AI tools",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-08-04T03:29:38Z",
"status": "resolved",
"updated_at": "2026-08-04T03:29:38Z"
},
{
"created_at": "2026-07-27T08:46:33Z",
"id": "01KYHC28CHP196XA1NBDFBBKQP",
"impact": "critical",
"incident_updates": [
{
"body": "This issue has been resolved.",
"created_at": "2026-07-27T10:05:56Z",
"display_at": "2026-07-27T10:05:56Z",
"id": "01KYHGKJW22FYFZ99BEWH09DQE",
"incident_id": "01KYHC28CHP196XA1NBDFBBKQP",
"status": "resolved",
"updated_at": "2026-07-27T10:05:56Z"
},
{
"body": "We have identified the issue affecting the Gong app.\nA subset of users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts.\nWe are currently working on a fix.\nWe will provide another update as soon as more information becomes available",
"created_at": "2026-07-27T09:18:17Z",
"display_at": "2026-07-27T09:18:17Z",
"id": "01KYHDWBPPTATS7CMVN38255G2",
"incident_id": "01KYHC28CHP196XA1NBDFBBKQP",
"status": "identified",
"updated_at": "2026-07-27T09:18:17Z"
},
{
"body": "We are currently investigating an issue affecting access to the Gong application.\nImpact: Users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts.\nStatus: Our engineering team is actively investigating the root cause.\nNext Update: We will provide another update as soon as possible.",
"created_at": "2026-07-27T08:54:30Z",
"display_at": "2026-07-27T08:54:30Z",
"id": "01KYHCGSBWXZCEGGSSX3BRRXDA",
"incident_id": "01KYHC28CHP196XA1NBDFBBKQP",
"status": "investigating",
"updated_at": "2026-07-27T08:54:30Z"
},
{
"body": "We are currently investigating an issue affecting access to the Gong application.\nImpact: Users across all environments may experience sign-in failures or authentication timeouts.\nStatus: Our engineering team is actively investigating the root cause.\nNext Update: We will provide another update as soon as possible.",
"created_at": "2026-07-27T08:46:33Z",
"display_at": "2026-07-27T08:46:33Z",
"id": "01KYHC28CHH3T2VYBNW04TD10H",
"incident_id": "01KYHC28CHP196XA1NBDFBBKQP",
"status": "investigating",
"updated_at": "2026-07-27T08:46:33Z"
}
],
"name": "Gong Application Sign-in Issues",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-07-27T10:05:56Z",
"status": "resolved",
"updated_at": "2026-07-27T10:05:56Z"
},
{
"created_at": "2026-07-21T21:03:10Z",
"id": "01KY37TPSSQZAKHN4CKC7E5XQV",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-07-21T22:14:03Z",
"display_at": "2026-07-21T22:14:03Z",
"id": "01KY3BWG2SJJA5FD3RRR79EEP9",
"incident_id": "01KY37TPSSQZAKHN4CKC7E5XQV",
"status": "resolved",
"updated_at": "2026-07-21T22:14:03Z"
},
{
"body": "We have implemented a fix and are currently monitoring system performance.",
"created_at": "2026-07-21T21:37:26Z",
"display_at": "2026-07-21T21:37:26Z",
"id": "01KY39SERH12KFT4SXCXQ4JGZ3",
"incident_id": "01KY37TPSSQZAKHN4CKC7E5XQV",
"status": "monitoring",
"updated_at": "2026-07-21T21:37:26Z"
},
{
"body": "We have identified the issue affecting call processing.\nUsers in the US may experience delays in call processing.\nFix have been deployed.\nNext update in 30 minutes.",
"created_at": "2026-07-21T21:03:10Z",
"display_at": "2026-07-21T21:03:10Z",
"id": "01KY37TPSS97APNP5WJQHP4H66",
"incident_id": "01KY37TPSSQZAKHN4CKC7E5XQV",
"status": "identified",
"updated_at": "2026-07-21T21:03:10Z"
}
],
"name": "Call processing delays",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-07-21T22:14:03Z",
"status": "resolved",
"updated_at": "2026-07-21T22:14:03Z"
},
{
"created_at": "2026-07-14T14:33:43Z",
"id": "01KXGGRJKEYY5XGMNRMWWENZC6",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting the Gong extension has been fully resolved.",
"created_at": "2026-07-15T04:00:11Z",
"display_at": "2026-07-15T04:00:11Z",
"id": "01KXHYX8K752WMBGYSV95QNB4Y",
"incident_id": "01KXGGRJKEYY5XGMNRMWWENZC6",
"status": "resolved",
"updated_at": "2026-07-15T04:00:11Z"
},
{
"body": "We have identified the issue affecting the Gong extension (specifically version 1.0.76).\nA subset of Salesforce users may experience issues with the extension being unresponsive or failing to load.\nWe are currently deploying a fix, which we estimate will be available for all users in a few hours. In the meantime, affected users can uninstall and reinstall the extension to resolve the issue immediately.",
"created_at": "2026-07-14T16:27:10Z",
"display_at": "2026-07-14T16:27:10Z",
"id": "01KXGQ89TW372D81RTQ1HP84TB",
"incident_id": "01KXGGRJKEYY5XGMNRMWWENZC6",
"status": "identified",
"updated_at": "2026-07-14T16:27:10Z"
},
{
"body": "We are investigating reports of issues with the Gong extension and are working to resolve them for affected users.",
"created_at": "2026-07-14T14:33:43Z",
"display_at": "2026-07-14T14:33:43Z",
"id": "01KXGGRJKEF886V2RYYCKVQWXR",
"incident_id": "01KXGGRJKEYY5XGMNRMWWENZC6",
"status": "identified",
"updated_at": "2026-07-14T14:33:43Z"
}
],
"name": "Gong extension issue",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-07-15T04:00:11Z",
"status": "resolved",
"updated_at": "2026-07-15T04:00:11Z"
},
{
"created_at": "2026-07-13T10:45:11Z",
"id": "01KXDH9D78NVYNVKHAXRFQQMCK",
"impact": "critical",
"incident_updates": [
{
"body": "The issue has been resolved. ",
"created_at": "2026-07-13T10:48:08Z",
"display_at": "2026-07-13T10:48:08Z",
"id": "01KXDHET18RCPH1Z1T7BXF62MH",
"incident_id": "01KXDH9D78NVYNVKHAXRFQQMCK",
"status": "resolved",
"updated_at": "2026-07-13T10:48:08Z"
},
{
"body": "We experienced an issue affecting the Gong platform. Our engineering team successfully mitigated the impact and restored full service. We are now investigating the root cause to prevent similar issues in the future.",
"created_at": "2026-07-13T10:45:11Z",
"display_at": "2026-07-13T10:45:11Z",
"id": "01KXDH9D78ZRT1K4C32NWWX015",
"incident_id": "01KXDH9D78NVYNVKHAXRFQQMCK",
"status": "investigating",
"updated_at": "2026-07-13T10:45:11Z"
}
],
"name": "Gong Platform Issues",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-07-13T10:48:08Z",
"status": "resolved",
"updated_at": "2026-07-13T10:48:08Z"
},
{
"created_at": "2026-07-12T09:27:17Z",
"id": "01KXATE1RBC9G3SECGQ5SZ9AT2",
"impact": "critical",
"incident_updates": [
{
"body": "Gong platform is fully operational.",
"created_at": "2026-07-12T09:59:36Z",
"display_at": "2026-07-12T09:59:36Z",
"id": "01KXAW971WGYWVF23P3S0M6BFY",
"incident_id": "01KXATE1RBC9G3SECGQ5SZ9AT2",
"status": "resolved",
"updated_at": "2026-07-12T09:59:36Z"
},
{
"body": "We are currently experiencing an issue affecting the Gong platform. Our engineering team is actively investigating the root cause and working to mitigate the impact to restore full service as quickly as possible.",
"created_at": "2026-07-12T09:27:17Z",
"display_at": "2026-07-12T09:27:17Z",
"id": "01KXATE1RB7NWKTXER36T9NX7R",
"incident_id": "01KXATE1RBC9G3SECGQ5SZ9AT2",
"status": "investigating",
"updated_at": "2026-07-12T09:27:17Z"
}
],
"name": "Service Alert: Gong Platform Issues",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-07-12T09:59:36Z",
"status": "resolved",
"updated_at": "2026-07-12T09:59:36Z"
},
{
"created_at": "2026-06-29T13:31:29Z",
"id": "01KW9S7VQ3PF8E60WWSYDHM3YD",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-07-02T20:21:36Z",
"display_at": "2026-07-02T20:21:36Z",
"id": "01KWJ7WYDSMWFJWP434SQP5JGJ",
"incident_id": "01KW9S7VQ3PF8E60WWSYDHM3YD",
"status": "resolved",
"updated_at": "2026-07-02T20:21:36Z"
},
{
"body": "We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems.\nSome customers may still experience delays while the backlog is being processed.\nDelayed activities will be automatically exported to your CRM, and no action is required on your part.\nData syncing from your CRM into Gong is not affected.\nWe’ll share another update as more information becomes available.",
"created_at": "2026-07-01T16:06:47Z",
"display_at": "2026-07-01T16:06:47Z",
"id": "01KWF6XN6T4D6PDVPBC1ZVGY7D",
"incident_id": "01KW9S7VQ3PF8E60WWSYDHM3YD",
"status": "monitoring",
"updated_at": "2026-07-01T16:06:47Z"
},
{
"body": "We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems.\nSome customers may still experience delays while the backlog is being processed.\nDelayed activities will be automatically exported to your CRM, and no action is required on your part.\nData syncing from your CRM into Gong is not affected.\nWe’ll share another update as more information becomes available.",
"created_at": "2026-07-01T15:49:51Z",
"display_at": "2026-07-01T15:49:51Z",
"id": "01KWF5YM9041P83XB4F041FBC6",
"incident_id": "01KW9S7VQ3PF8E60WWSYDHM3YD",
"status": "monitoring",
"updated_at": "2026-07-01T15:49:51Z"
},
{
"body": "We have identified the issue causing the CRM synchronization delays.\nA subset of users in the US-hosted environment may continue to experience delays with CRM event synchronization.\nWe are currently actively working to resolve the issue.\nNext update as soon as more information becomes available.",
"created_at": "2026-06-29T19:55:05Z",
"display_at": "2026-06-29T19:55:05Z",
"id": "01KWAF680BNFWWWCG2NNKQTR08",
"incident_id": "01KW9S7VQ3PF8E60WWSYDHM3YD",
"status": "identified",
"updated_at": "2026-06-29T19:55:05Z"
},
{
"body": "We are continuing to investigate an issue causing delayed event synchronization to the CRM.\nA subset of users in the US-hosted environment may experience delays with CRM synchronization.\nOur engineering team is actively working to identify the root cause, and we will provide another update as soon as more information becomes available.",
"created_at": "2026-06-29T17:27:10Z",
"display_at": "2026-06-29T17:27:10Z",
"id": "01KWA6QCZ1WKTGWNE4P7GTZ7JC",
"incident_id": "01KW9S7VQ3PF8E60WWSYDHM3YD",
"status": "investigating",
"updated_at": "2026-06-29T17:27:10Z"
},
{
"body": "We are currently investigating an issue causing delayed event synchronization to the CRM.\nThis is a limited-scope incident, and our engineering team is actively working to identify the root cause.\nWe will provide another update as soon as more information becomes available.",
"created_at": "2026-06-29T13:31:29Z",
"display_at": "2026-06-29T13:31:29Z",
"id": "01KW9S7VQ3CTAJCXZNNRGCS2S7",
"incident_id": "01KW9S7VQ3PF8E60WWSYDHM3YD",
"status": "investigating",
"updated_at": "2026-06-29T13:31:29Z"
}
],
"name": "Delays in Exporting Activities to CRM",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-07-02T20:21:36Z",
"status": "resolved",
"updated_at": "2026-07-02T20:21:36Z"
},
{
"created_at": "2026-07-01T05:05:21Z",
"id": "01KWE12GN0NM1B5REP8BSJJMC6",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-07-01T05:22:11Z",
"display_at": "2026-07-01T05:22:11Z",
"id": "01KWE21B722XSCNW8B50NR7F9D",
"incident_id": "01KWE12GN0NM1B5REP8BSJJMC6",
"status": "resolved",
"updated_at": "2026-07-01T05:22:11Z"
},
{
"body": "We’re investigating an issue where the Team Insights page is failing to load. Some customers may be unable to load the Team Insights page while we work on a fix. Next update will be shared as we learn more.",
"created_at": "2026-07-01T05:05:21Z",
"display_at": "2026-07-01T05:05:21Z",
"id": "01KWE12GN0PFMR7305DD1EATP2",
"incident_id": "01KWE12GN0NM1B5REP8BSJJMC6",
"status": "investigating",
"updated_at": "2026-07-01T05:05:21Z"
}
],
"name": "Team insights page is failing to load",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-07-01T05:22:11Z",
"status": "resolved",
"updated_at": "2026-07-01T05:22:11Z"
},
{
"created_at": "2026-06-22T14:40:22Z",
"id": "01KVQWCYBPPKPJNZ6BC3R6B955",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-06-22T22:21:02Z",
"display_at": "2026-06-22T22:21:02Z",
"id": "01KVRPREAK9P8C02GEPPVT064M",
"incident_id": "01KVQWCYBPPKPJNZ6BC3R6B955",
"status": "resolved",
"updated_at": "2026-06-22T22:21:02Z"
},
{
"body": "We have isolated the issue affecting the Web app. A **Cloudflare** outage is causing login failures for a subset of users in the US-hosted environment.\nCloudflare is currently working on a fix, and we are monitoring the situation until full connectivity is restored.",
"created_at": "2026-06-22T14:40:22Z",
"display_at": "2026-06-22T14:40:22Z",
"id": "01KVQWCYBPXEB5X61VC629C9D5",
"incident_id": "01KVQWCYBPPKPJNZ6BC3R6B955",
"status": "identified",
"updated_at": "2026-06-22T14:40:22Z"
}
],
"name": "Web app - Limited scope incident",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-06-22T22:21:02Z",
"status": "resolved",
"updated_at": "2026-06-22T22:21:02Z"
},
{
"created_at": "2026-06-16T12:15:43Z",
"id": "01KV85QRX8ZJGW71VDHC270SAD",
"impact": "minor",
"incident_updates": [
{
"body": "The incident has been resolved",
"created_at": "2026-06-16T12:55:17Z",
"display_at": "2026-06-16T12:55:17Z",
"id": "01KV8807FZ201MZE2YAB5FR3HB",
"incident_id": "01KV85QRX8ZJGW71VDHC270SAD",
"status": "resolved",
"updated_at": "2026-06-16T12:55:17Z"
},
{
"body": "We have implemented a fix and are currently monitoring system performance.",
"created_at": "2026-06-16T12:50:09Z",
"display_at": "2026-06-16T12:50:09Z",
"id": "01KV87PT914HAEG4HG0AWCV52B",
"incident_id": "01KV85QRX8ZJGW71VDHC270SAD",
"status": "monitoring",
"updated_at": "2026-06-16T12:50:09Z"
},
{
"body": "We are currently investigating an issue affecting the Call page.\nUsers in the US-hosted environment may experience issues where they are unable to play recorded meetings.\nOur engineering teams are actively working to identify the root cause. We will provide another update as soon as more information becomes available.",
"created_at": "2026-06-16T12:15:43Z",
"display_at": "2026-06-16T12:15:43Z",
"id": "01KV85QRX8RFJJBXEYRKAWDK8G",
"incident_id": "01KV85QRX8ZJGW71VDHC270SAD",
"status": "investigating",
"updated_at": "2026-06-16T12:15:43Z"
}
],
"name": "Call page - Service disruption",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-06-16T12:55:17Z",
"status": "resolved",
"updated_at": "2026-06-16T12:55:17Z"
},
{
"created_at": "2026-06-15T17:02:02Z",
"id": "01KV63Q9XW0CVHJ6RS5JX3TAH7",
"impact": "minor",
"incident_updates": [
{
"body": "**Problem**: Our Google app lost access, preventing all read and write operations for email and calendar integrations.\n\n**Impact**: Customers were unable to send emails, connect their Google accounts, or sync calendar events due to a complete loss of Google integration access.\n\n**Steps to resolve**: We are monitoring and have observed emails being ingested again and google access is restored",
"created_at": "2026-06-15T18:40:19Z",
"display_at": "2026-06-15T18:40:19Z",
"id": "01KV69B8NXRZ4T9VXYV7M94GA1",
"incident_id": "01KV63Q9XW0CVHJ6RS5JX3TAH7",
"status": "resolved",
"updated_at": "2026-06-15T18:40:19Z"
},
{
"body": "**Investigating:**\nOur Google app has lost access, preventing sending and ingesting of email and calendar events. Customers are experiencing errors when trying to send emails, connect Google, and perform related actions.\n\nWe are investigating the root cause",
"created_at": "2026-06-15T17:02:02Z",
"display_at": "2026-06-15T17:02:02Z",
"id": "01KV63Q9XWMTV0CJW7EPMW0MFC",
"incident_id": "01KV63Q9XW0CVHJ6RS5JX3TAH7",
"status": "investigating",
"updated_at": "2026-06-15T17:02:02Z"
}
],
"name": "We are currently experiencing performance degradation on google services",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-06-15T18:40:19Z",
"status": "resolved",
"updated_at": "2026-06-15T18:40:19Z"
},
{
"created_at": "2026-06-10T11:01:29Z",
"id": "01KTRK3H1K8XDAF0WSKFNQ5DT5",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-06-10T20:36:11Z",
"display_at": "2026-06-10T20:36:11Z",
"id": "01KTSKZVE355VYVRJR1MX1HV2Z",
"incident_id": "01KTRK3H1K8XDAF0WSKFNQ5DT5",
"status": "resolved",
"updated_at": "2026-06-10T20:36:11Z"
},
{
"body": "A fix has been implemented, and we are seeing signs of recovery, please refresh your browser.\nUsers should now be able to generate meeting links through the Google Add-in within the Consent application. We are continuing to monitor the service closely to ensure stability and confirm that the issue has been fully resolved.",
"created_at": "2026-06-10T12:05:28Z",
"display_at": "2026-06-10T12:05:28Z",
"id": "01KTRPRPM3XQFAR4TV20YXT3KT",
"incident_id": "01KTRK3H1K8XDAF0WSKFNQ5DT5",
"status": "monitoring",
"updated_at": "2026-06-10T12:05:28Z"
},
{
"body": "We are currently investigating an issue affecting users to generate meeting links through Google calendar within the Consent application.\nOur team is actively working to identify the root cause and restore functionality as quickly as possible.",
"created_at": "2026-06-10T11:01:29Z",
"display_at": "2026-06-10T11:01:29Z",
"id": "01KTRK3H1KCGAWXHEGRP3FYTG4",
"incident_id": "01KTRK3H1K8XDAF0WSKFNQ5DT5",
"status": "investigating",
"updated_at": "2026-06-10T11:01:29Z"
}
],
"name": "Consent App: Google Add-in Meeting Link Generation Issue",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-06-10T20:36:11Z",
"status": "resolved",
"updated_at": "2026-06-10T20:36:11Z"
},
{
"created_at": "2026-06-09T14:55:18Z",
"id": "01KTPE2Y89Y6Q41SCAX4CGDZ33",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been fully resolved.",
"created_at": "2026-06-09T22:46:44Z",
"display_at": "2026-06-09T22:46:44Z",
"id": "01KTQ925KKFZ32J7EZG54KQP76",
"incident_id": "01KTPE2Y89Y6Q41SCAX4CGDZ33",
"status": "resolved",
"updated_at": "2026-06-09T22:46:44Z"
},
{
"body": "We're still working on a fix. Some pages within the admin center may not be accessible.",
"created_at": "2026-06-09T19:33:40Z",
"display_at": "2026-06-09T19:33:40Z",
"id": "01KTPY0N63T97B9Q3SN2FGY8KH",
"incident_id": "01KTPE2Y89Y6Q41SCAX4CGDZ33",
"status": "monitoring",
"updated_at": "2026-06-09T19:33:40Z"
},
{
"body": "The issue affecting the Admin center has been resolved.\nAdministrators are now able to successfully navigate to the admin center without encountering URL or routing errors.",
"created_at": "2026-06-09T15:48:46Z",
"display_at": "2026-06-09T15:48:46Z",
"id": "01KTPH4VBG70B76R1A7KGP1TB8",
"incident_id": "01KTPE2Y89Y6Q41SCAX4CGDZ33",
"status": "resolved",
"updated_at": "2026-06-09T15:48:46Z"
},
{
"body": "We have identified the issue affecting the Admin center.\nAdministrators may experience technical errors or incorrect routing when clicking the button to access the admin center.\nWe are currently deploying a fix to resolve this behavior.\nNext update in 40 minutes.",
"created_at": "2026-06-09T14:55:18Z",
"display_at": "2026-06-09T14:55:18Z",
"id": "01KTPE2Y89WJYVFAKQR11T4SAZ",
"incident_id": "01KTPE2Y89Y6Q41SCAX4CGDZ33",
"status": "identified",
"updated_at": "2026-06-09T14:55:18Z"
}
],
"name": "Admin - Limited scope incident",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-06-09T15:48:46Z",
"status": "resolved",
"updated_at": "2026-06-09T22:46:44Z"
},
{
"created_at": "2026-06-03T14:35:55Z",
"id": "01KT6YK50RSJ93R8P9CKH5GS9M",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-06-03T17:44:10Z",
"display_at": "2026-06-03T17:44:10Z",
"id": "01KT79BVC6QWPTBQ035XZACP1Y",
"incident_id": "01KT6YK50RSJ93R8P9CKH5GS9M",
"status": "resolved",
"updated_at": "2026-06-03T17:44:10Z"
},
{
"body": "We are actively tracking a widespread outage with Webex. As a result, some users may experience difficulties joining or hosting their own meetings. Additionally, this outage is impacting our call recording system, causing a limited number of customer calls to fail to record.\n\nWe are closely monitoring Webex’s response to this system outage and will provide updates as they become available.",
"created_at": "2026-06-03T14:35:55Z",
"display_at": "2026-06-03T14:35:55Z",
"id": "01KT6YK50RE7F7DA05QNP24SB2",
"incident_id": "01KT6YK50RSJ93R8P9CKH5GS9M",
"status": "monitoring",
"updated_at": "2026-06-03T14:35:55Z"
}
],
"name": "Webex Calls May Not Be Recorded ",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-06-03T17:44:10Z",
"status": "resolved",
"updated_at": "2026-06-03T17:44:10Z"
},
{
"created_at": "2026-06-02T13:46:29Z",
"id": "01KT49BWTA7NFV7KF13D9T6ZEC",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-06-03T14:21:50Z",
"display_at": "2026-06-03T14:21:49Z",
"id": "01KT6XSB0CQCTR9CZ28M7FZC66",
"incident_id": "01KT49BWTA7NFV7KF13D9T6ZEC",
"status": "resolved",
"updated_at": "2026-06-03T14:21:50Z"
},
{
"body": "We identified a recent change in Google Meet that's impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability.\n\nCurrently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity. As a backup, we recommend manually recording your meeting so you can upload it afterward in case the call wasn’t captured by Gong.",
"created_at": "2026-06-02T20:50:20Z",
"display_at": "2026-06-02T20:50:20Z",
"id": "01KT51KZTDEQ8ZA735R7NNWYF4",
"incident_id": "01KT49BWTA7NFV7KF13D9T6ZEC",
"status": "monitoring",
"updated_at": "2026-06-02T20:50:20Z"
},
{
"body": "We identified a recent change in Google Meet that’s impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability.\n\nCurrently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity.",
"created_at": "2026-06-02T18:40:37Z",
"display_at": "2026-06-02T18:40:37Z",
"id": "01KT4T6FG6J8F0ZXSYC72N97HR",
"incident_id": "01KT49BWTA7NFV7KF13D9T6ZEC",
"status": "monitoring",
"updated_at": "2026-06-02T18:40:37Z"
},
{
"body": "We are currently investigating an issue impacting Google Meet recordings. During this time, some Google Meet calls may not be recorded. Our team is actively working to identify the root cause and restore normal service as quickly as possible.",
"created_at": "2026-06-02T13:46:29Z",
"display_at": "2026-06-02T13:46:29Z",
"id": "01KT49BWTA7ZRWJDH2YBR9SYDT",
"incident_id": "01KT49BWTA7NFV7KF13D9T6ZEC",
"status": "investigating",
"updated_at": "2026-06-02T13:46:29Z"
}
],
"name": "Google Meet Calls May Not Be Recorded",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-06-03T14:21:49Z",
"status": "resolved",
"updated_at": "2026-06-03T14:21:50Z"
},
{
"created_at": "2026-05-31T09:56:24Z",
"id": "01KSYQD5DCESRKZSSMNF2APBXK",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-05-31T10:44:38Z",
"display_at": "2026-05-31T10:44:38Z",
"id": "01KSYT5FMK20KYQBY5D34NGPT3",
"incident_id": "01KSYQD5DCESRKZSSMNF2APBXK",
"status": "resolved",
"updated_at": "2026-05-31T10:44:38Z"
},
{
"body": "We have implemented a fix and are currently monitoring system performance.",
"created_at": "2026-05-31T10:43:13Z",
"display_at": "2026-05-31T10:43:13Z",
"id": "01KSYT2X2MR8ZQGYA0V4GMCT3C",
"incident_id": "01KSYQD5DCESRKZSSMNF2APBXK",
"status": "monitoring",
"updated_at": "2026-05-31T10:43:13Z"
},
{
"body": "We are currently investigating an issue affecting the Forecast module.\nUsers may experience issues accessing or using any Forecast features.\nWe will provide another update as soon as more information is available",
"created_at": "2026-05-31T09:56:24Z",
"display_at": "2026-05-31T09:56:24Z",
"id": "01KSYQD5DCZAT6GG3HPVF937NA",
"incident_id": "01KSYQD5DCESRKZSSMNF2APBXK",
"status": "investigating",
"updated_at": "2026-05-31T09:56:24Z"
}
],
"name": "Forecast - Service disruption",
"page_id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"resolved_at": "2026-05-31T10:44:38Z",
"status": "resolved",
"updated_at": "2026-05-31T10:44:38Z"
}
],
"page": {
"id": "01K0RPD4TCKDRCN1E0ZBG9SYGG",
"name": "Gong",
"updated_at": "2026-10-06T06:48:56Z",
"url": "https://status.gong.io/"
}
}