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Terms of Use
Last updated: June 22, 2026
1. Acceptance of Terms
By accessing, using, or integrating with the vector database platform and related services provided by Endee Labs Pvt Ltd ("Endee", "Company", "we", "our", "us"), you ("Customer", "you", "your") accept and agree to be bound by these Terms of Use ("Terms"). These Terms constitute a legally binding agreement between you and Endee Labs Pvt Ltd. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, you must not access or use our services. Your continued use of our services constitutes ongoing acceptance of these Terms and any modifications thereto.
2. Description of Services
2.1 Vector Database Platform
Endee Labs Pvt Ltd provides a high-performance vector database platform designed for similarity search, vector embeddings storage, and related database operations. Our services include:
Vector storage and indexing using the Vector Graph Engine (VGE)
High-performance similarity search and nearest neighbor queries
RESTful API and client libraries for database integration
Dashboard for monitoring, analytics, and database management
Documentation, technical support, and maintenance services
2.2 Service Modifications
We reserve the right to modify, enhance, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice for material changes that adversely affect your use of the platform. Scheduled maintenance windows will be communicated in advance when possible.
3. Account Registration and Access
3.1 Account Creation
To access our vector database platform, you must register for an account. You agree to:
Provide accurate, current, and complete registration information
Maintain and promptly update your account information
Use a valid email address you have access to
Comply with any additional authentication requirements we implement
3.2 Account Security
You are responsible for:
Maintaining the confidentiality of your account credentials and API keys
All activities that occur under your account
Implementing appropriate security measures in your applications
Immediately notifying us of any unauthorized use or security breach
Not sharing your API keys or credentials with third parties
3.3 Account Eligibility
You must be at least 18 years old and have the legal capacity to enter into binding contracts. Accounts registered by automated means or on behalf of others without proper authorization are prohibited.
4. Acceptable Use Policy
4.1 Permitted Use
You may use our vector database services for lawful business purposes, including but not limited to semantic search, recommendation systems, image similarity, anomaly detection, and natural language processing applications.
4.2 Prohibited Activities
You agree not to:
Use our services for any illegal, fraudulent, or unauthorized purpose
Store or process vectors derived from illegal content or activities
Violate any applicable laws, regulations, or third-party rights
Infringe on intellectual property rights of others
Transmit viruses, malware, or any harmful code through our API
Attempt to gain unauthorized access to our systems, networks, or other accounts
Probe, scan, or test the vulnerability of our systems
Circumvent any security measures or authentication mechanisms
Interfere with or disrupt the integrity or performance of our services
Reverse engineer, decompile, disassemble, or derive source code from our platform
Benchmark our services against competitors without prior written consent
Use our services to compete with us or develop competing products
Resell or redistribute our services without a reseller agreement
Submit excessive queries designed to overwhelm our infrastructure
Use our services to store or process personally identifiable information without proper safeguards
5. Vector Data and Content
5.1 Your Vector Data
You retain all ownership rights to the vector embeddings, metadata, and associated content you upload to our platform ("Your Data"). You are solely responsible for the accuracy, quality, and legality of Your Data, and for obtaining all necessary rights and consents to upload and process Your Data through our services.
5.2 License to Process
By uploading Your Data to our platform, you grant us a limited, non-exclusive, worldwide license to store, process, index, and transmit Your Data solely for the purpose of providing our vector database services to you. This license includes the right to make technical modifications necessary for performance optimization, such as quantization and compression.
5.3 Data Representations and Warranties
You represent and warrant that:
You have all necessary rights, licenses, and permissions to upload Your Data
Your Data does not violate any laws or third-party rights
Your Data does not contain malicious code or harmful content
You have obtained all necessary consents for processing personal data, if applicable
5.4 Data Deletion
You may delete Your Data at any time through our API or dashboard. Upon deletion, we will remove Your Data from our active systems within 30 days, except for data retained in backups which will be deleted in accordance with our data retention policies. Some metadata may be retained for billing and audit purposes as required by law.
6. Service Level and Performance
6.1 Performance Targets
While we advertise high-performance metrics (QPS, latency, recall), actual performance depends on factors including query complexity, data volume, indexing configuration, and network conditions. Performance metrics are provided as indicative targets, not guarantees, unless specified in a separate Service Level Agreement.
6.2 Service Availability
We strive to maintain high availability but do not guarantee uninterrupted, timely, secure, or error-free service. We reserve the right to perform maintenance that may temporarily interrupt service availability. We will provide advance notice for planned maintenance when commercially reasonable.
6.3 Usage Limits
Your account may be subject to usage limits based on your subscription plan, including limits on queries per second, storage capacity, and API calls. Exceeding these limits may result in throttling, additional charges, or service suspension.
7. Intellectual Property Rights
7.1 Our Intellectual Property
All aspects of our vector database platform, including but not limited to the Vector Graph Engine (VGE), software, algorithms, API, dashboard, documentation, logos, trademarks, and related materials, are the exclusive property of Endee Labs Pvt Ltd or its licensors. These Terms do not grant you any ownership rights to our intellectual property.
7.2 Limited License
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services solely for your internal business purposes. This license automatically terminates upon termination of your account or violation of these Terms.
7.3 Restrictions
You may not:
Copy, modify, or create derivative works of our platform
Reverse engineer or attempt to extract source code
Remove or modify any proprietary notices
Use our trademarks without prior written permission
7.4 Feedback
If you provide feedback, suggestions, or ideas about our services, we may use them without any obligation to compensate you. You grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback into our services.
8. Payment Terms and Billing
8.1 Fees and Payment
You agree to pay all fees according to the pricing plan you selected. Payment terms include:
Fees are billed in advance for subscription plans or based on usage for pay-as-you-go plans
All fees are stated exclusive of applicable taxes unless otherwise specified
Payment must be made in the currency specified in your invoice
You authorize us to charge your payment method on file
8.2 Price Changes
We may change our pricing with 30 days advance notice. Price changes will apply to your next billing cycle. If you do not agree to the price change, you may cancel your subscription before the new price takes effect.
8.3 Taxes
You are responsible for all applicable taxes (including VAT, GST, sales tax) associated with your purchase, except for taxes based on our net income. If we are required to collect taxes, they will be added to your invoice.
8.4 Refunds
All fees are non-refundable except as required by law or as explicitly stated in your subscription agreement. We do not provide refunds or credits for partial months of service or unused capacity.
8.5 Late Payment
If payment is not received by the due date, we reserve the right to suspend or terminate your access to our services. Late payments may incur interest charges at the maximum rate permitted by law.
9. API Terms and Integration
9.1 API Access
We provide API access for programmatic interaction with our vector database. You must comply with our API documentation and best practices. We may impose rate limits and throttling to ensure service stability.
9.2 API Keys
API keys are confidential credentials. You must not share, expose, or hardcode API keys in publicly accessible code repositories. We may revoke or rotate API keys that have been compromised.
9.3 API Changes
We may modify or deprecate API endpoints with reasonable notice. We will maintain backward compatibility for a reasonable transition period when making breaking changes to stable API versions.
10. Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You must comply with all applicable data protection and privacy laws when using our services to process personal data. If you are subject to GDPR, CCPA, or similar regulations, you are responsible for ensuring your use of our services complies with those regulations.
11. Warranties and Disclaimers
11.1 As-Is Basis
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
IMPLIED WARRANTIES OF MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
TITLE
ACCURACY OR RELIABILITY OF RESULTS
UNINTERRUPTED OR ERROR-FREE OPERATION
11.2 Third-Party Services
Our services may integrate with or depend on third-party services. We make no warranties regarding third-party services and are not responsible for their availability, accuracy, or performance.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
ENDEE LABS PVT LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
THIS INCLUDES DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM
THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE)
THESE LIMITATIONS APPLY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not fully apply to you.
13. Indemnification
You agree to indemnify, defend, and hold harmless Endee Labs Pvt Ltd, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
Your use or misuse of our services
Your violation of these Terms
Your violation of any applicable laws or regulations
Your Data or any content you submit to our platform
Your infringement of any intellectual property or other rights
Your negligence or willful misconduct
14. Termination
14.1 Termination by You
You may terminate your account at any time through the dashboard or by contacting support. Termination does not relieve you of any payment obligations for services already rendered or fees already incurred.
14.2 Termination by Us
We may suspend or terminate your access to our services immediately, without prior notice or liability, for any reason including but not limited to:
Violation of these Terms
Non-payment of fees
Suspected fraudulent or illegal activity
Harm to our systems, other customers, or our reputation
Prolonged inactivity
14.3 Effect of Termination
Upon termination, your right to use our services immediately ceases. You must cease all use of our API and platform. We will delete Your Data in accordance with our data retention policies unless legally required to retain it. Provisions that by their nature should survive termination (including payment obligations, intellectual property rights, disclaimers, and limitations of liability) will continue to apply.
15. Dispute Resolution
15.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
15.2 Jurisdiction
Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in the jurisdiction where Endee Labs Pvt Ltd is registered. You consent to the personal jurisdiction of such courts.
15.3 Informal Resolution
Before filing any formal claim, you agree to attempt to resolve the dispute informally by contacting us at contact@endee.io. We will attempt to resolve the dispute informally within 60 days.
16. Export Compliance
You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country subject to export restrictions or economic sanctions. You will not use our services in violation of any export laws or regulations.
17. General Provisions
17.1 Entire Agreement
These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Endee Labs Pvt Ltd regarding the use of our services and supersede all prior agreements and understandings.
17.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
17.3 Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by our authorized representative.
17.4 Assignment
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms without restriction. Any attempted assignment in violation of this provision is void.
17.5 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, natural disasters, pandemics, or failure of third-party services.
17.6 Notices
We may provide notices to you via email to the address associated with your account or through our dashboard. Notices are deemed given when sent. You may provide notices to us at contact@endee.io.
18. Changes to These Terms
We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business operations. Material changes will be notified via email or through prominent notice on our platform at least 30 days before taking effect. The "Last updated" date at the top indicates the latest revision. Your continued use of our services after the effective date of changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of our services.
19. Contact Information
If you have any questions, concerns, or requests regarding these Terms of Use, please contact us:
Endee Labs Pvt Ltd
Email: contact@endee.io