Snapshot 61892
Normalized text
Scripts and page chrome removed; this is what change detection compares.
Trust & Compliance Center SAFEGUARDING EVERY CONVERSATION Voiso’s cloud contact center platform is built for global enterprises that demand reliability, compliance, and assurance. Our commitment to security goes beyond checkboxes. It’s embedded in how we design, operate, and continuously improve our systems. By clicking "Get Started" you agree to Voiso's Privacy Policy and Terms of Service. Icon ratings Icon trustpilot Icon ratings Icon capterra Trusted by 1000s of users Icon ratings Icon g2 Icon ratings Icon getapp Icon scroll Our Certifications & Compliance Standards Verified frameworks for global assurance We align our platform and operations with the world’s most respected security and quality standards, helping your organization meet internal and external audit requirements with confidence. View ISO Certificates > Protecting your data at every stage Voiso’s security framework ensures only authorized users can access data and that all information is encrypted and auditable throughout its lifecycle. Platform Security We enforce multi-factor authentication, granular role-based access, and secure identity and session management to protect administrative access and user environments. Data Security We encrypt all call recordings and data in transit and at rest, provide customer-managed access controls, and support secure deletion throughout the data lifecycle. Security Reporting We provide comprehensive access logs and detailed admin activity reporting, along with real-time monitoring of data handling and storage events for full visibility. Compliance Controls & Guardrails Built-in safeguards for regulated industries Voiso’s compliance framework supports customers in finance, healthcare, and other regulated sectors through strict policy controls and auditable processes. Call Recording Controls Voiso provides configurable policies for retention, encryption, and deletion with flexible storage regions that support data residency and regulatory requirements. Access & Retention Policies Customers manage transparent data lifecycles with their own retention schedules, ensuring information is stored and removed according to internal and regulatory needs. Regional Compliance Briefs Downloadable GDPR, HIPAA, and PDPA summaries outline regional requirements along with localized policies and security controls tailored to each market. Audit & Monitoring Role-based permissions, real-time access logging, and structured audit cycles ensure continuous oversight supported by both internal reviews and external assessments. Network security & global infrastructure With six strategically located data centers and 24/7 operations coverage, we deliver reliable performance wherever you do business. Global Data Centers Voiso’s six enterprise-grade data centers in North America, Europe, and Asia deliver low-latency connectivity, built-in fault tolerance, and high availability worldwide. Engineered for Resilience Voiso uses built-in failover, distributed load balancing, and redundant network paths supported by continuous monitoring and incident alerting to maintain uninterrupted service. 24/7 Network Operations Centers Voiso’s three global NOCs provide proactive monitoring, real-time diagnostics, and rapid escalation workflows to detect and resolve issues before they affect customers. Transparency & Uptime Commitments Reliability you can measure Our platform is backed by defined service-level agreements (SLAs) and monitored around the clock to ensure the performance your business depends on. 99.99% uptime commitment Voiso operates with a 99.99 percent uptime target across all production environments. This commitment is backed by defined SLAs and continuous platform oversight. Customers can rely on predictable performance even during periods of high demand. Real-time visibility into platform health Platform availability, latency, and network metrics are monitored in real time to identify issues before they affect operations. Dedicated monitoring tools track performance continuously. This ensures consistent stability and rapid incident awareness. Redundancy for uninterrupted service Distributed architecture and fallback systems maintain service continuity during maintenance or localized outages. Redundant network paths reduce risk and keep communication flows active. Even in adverse conditions, core services remain available. Explore Voiso for every team Discover how Voiso helps different teams boost productivity, improve CX, and communicate without friction. Sales Teams Accelerate sales Voiso accelerates sales outreach with omnichannel tools and predictive dialing to boost call efficiency and connect with more prospects. Explore Support Teams Elevate CX Voiso streamlines customer support with visual flows, AI insights, and self-service chatbots to cut wait times and match callers efficiently. Explore Remote Teams Empower remote Voiso keeps remote teams productive with cloud calling, global routing, and real-time monitoring for seamless communication anywhere. Explore Security. Transparency. Confidence. Your contact center deserves a platform that protects every interaction. Talk to our expert team to learn how Voiso keeps your organization compliant and connected. Book a Demo Voiso Trust & Compliance Center FAQ What certifications does Voiso hold? Voiso is certified for ISO 27001 and ISO 9001 and complies with PCI DSS and GDPR requirements. How does Voiso protect customer data? All data, including call recordings, is encrypted in transit and at rest. Access is controlled through MFA, role-based permissions, and detailed audit logs. Where are Voiso’s data centers located? Voiso operates six data centers across North America, Europe, and Asia, supported by three global Network Operations Centers for continuous monitoring. What uptime can customers expect? Voiso delivers 99.99% uptime, backed by redundant systems and active failover mechanisms. Can I request Voiso’s compliance documentation? Yes. Compliance briefs and certifications can be downloaded from this page or requested directly from our security team.