Snapshot 624
Normalized text
Scripts and page chrome removed; this is what change detection compares.
Login Contact us Get a Demo Expert Engineers Available 24/7/365 We understand that our customers must have an immediate response from support. That’s why our support team is available 24/7 to meet your needs at a moment’s notice. Our seasoned support experts are ready to quickly and effectively resolve any problems and answer your questions. Always on Since 2002, we’ve maintained an impressive track record of consistently delivering on our 100% uptime SLA. We use an extensive internal monitoring network and back it with uptime monitoring tools such as Cedexis, Dynatrace/Keynote, and Catchpoint. We’re committed to delivering on our promise of providing you the fastest performance and highest availability. If problems ever arise, we’re always on the ball to fix it before you or your customers ever notice. Check System Status Knowledge base Our CacheFly Support Desk portal features a knowledge base to help you get started on your own and provide you with an understanding of our content delivery network, reporting, and account settings features. Visit Knowledge Base Support Options CacheFly is dedicated to helping you and your business thrive. We offer different support plans to accommodate the various needs of our customers. Choose the plan that is most beneficial to you. Switching plans as your needs change is also easy to do, the CacheFly team is nimble and flexible and here to help. Best For Availability and Escalation Silver$995 Developers/small teams and companies with non-production traffic. Gold$2,495 Companies running production traffic on CacheFly. Platinum$5,995 Organizations with time-sensitive or mission-critical global traffic. Online Self-Service Help Unlimited access Unlimited access Unlimited access Accessing Support Via tickets Via tickets 24/7 enterprise priority support via email, private Slack channel and video conference War Room/Event Coordination No No Available on demand ($$) Availability for General Inquiries Business hours, M-F Business hours, M-F Business hours, M-F Availability for Incident Inquiries Business hours, including weekends & holidays 24x7 24x7 Initial Response Times Severity 0 Incidents Same day Two hours Thirty minutes Severity 1 Incidents Same day Same day Two hours All Other Incidents Next business day Next business day Same business day Escalation Protocol 1st Escalation No No On-duty Engineer 2nd Escalation No No VP of Engineering 3rd Escalation No No CTO Quarterly white glove technical configuration review No No Yes Custom feature development No No Available on demand ($$) If you have any questions, please contact your account representative. Download Support Options PDF Switching CDN Provider? Custom-Designed Solutions Our CDN experts will work with you to design a custom set of solutions to fit your technical and budgetary requirements. Simply tell us the traffic performance and terms you need, and we’ll make it happen. Billing On Your Terms Never pay for service overlap again with flexible, month-to-month billing for as long as you need it and discounts for fixed terms once you’re happy. Design your own contract when you switch to CacheFly. Risk-Free Switch We’re confident you’ll love our CDN service more than our competitors, and won’t tie you down with lengthy, restrictive contractual obligations. No tricks, no sales tactics, just great service. You’re in Good Company at CacheFly CacheFly CDN Solutions Company CacheFly CDN Solutions Company CacheFly CDN Solutions Company 2026 CacheFly. All rights reserved. Go to Top