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Sub-Processors List Table of contents Infrastructure Sub-Processors Service Specific Sub-Processors Service Specific Processors – Merchants Klevu Oy Sub-Processors Infrastructure Sub-Processors A list of entities providing cloud infrastructure and dedicated server facilities and used by Klevu (as of May 2018), is provided below. Klevu owns and controls logical access to the infrastructure maintained by these entities, while these entities maintain the physical security of the servers, network, and data center. Entity Name Entity Type Corporation Location Amazon Web Services Cloud Service Provider United States OVH SAS Server Provider France Redswitches Server Provider Australia GleSYS Server Provider – dedicated customer hosting Sweden it4INT Server Provider – dedicated customer hosting India Service Specific Sub-Processors Klevu works with the below third parties, as of September 2022, to provide specific functionality within its Services. These third parties are sub-processors with limited use as indicated below to Shopper Data in order to provide the relevant functionality. Entity Name Purpose Corporation Location What Information? Cloudflare Content Delivery Network, security, and DNS services for web traffic. United States Shopper IP address Klaviyo Used for personalizing and segmenting website visitors based on segmentation data in Klaviyo. This is only applicable if the Merchant uses Klaviyo. United States Shopper IP address Service Specific Processors – Merchants Klevu works with the below third parties, as of August 2025, to provide specific functionality within its Services. These third parties are processors with limited use indicated below to Merchant Data in order to provide the relevant functionality. Entity Name Purpose Corporation Location Hotjar Site user/behavior analytics to understand user needs and optimize services and user experience. Only used on the Klevu Merchant Centre (KMC) admin portal. Malta Stripe Payment processing platform. United States Paypal Payment processing platform. United States Hubspot Customer Relationship Management (CRM) and marketing platform. United States Zendesk Used for interacting with customers to deal with technical and non-technical issues. United States Google Workspace Used for communication and collaboration internally and with customers. United States Livestorm Used to host and record webinars. United States UserFlow Page navigation and content analytics so that we can provide better onboarding experiences for Klevu customers including guided tours, and personalized content, surveys and feature announcements. United States Live Chat Used for interacting with customers via chat to deal with technical and non-technical issues. United States Fireflies Used to store customer calls when they've been recorded for training and monitoring. United States hund.io Used for notifying customers on service status. United States Gong Used to store customer calls when they've been recorded for training and monitoring. United States Klevu Oy Sub-Processors The following entities are the current members / subsidiaries of the Klevu Oy. Accordingly, they function as sub-processors to provide the Services. Entity Name Country Klevu Oy Finland Klevu Inc United States Klevu India Pvt Ltd India Klevu UK United Kingdom Klevu AB Sweden