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Visit our new Trust Center and download our PCI DSS AOC. Click here to learn more. Chargent Trust CenterEric Levas2026-09-23T14:42:01-04:00 Our Mission At Chargent, we build trust through security, compliance, and transparency – protecting customer data while enabling innovation on every platform we support. Certificates Request Access Chargent takes security and compliance seriously. Click the link below to request our compliance documentation. PCI DSS Attestation of Compliance (AOC) SOC 2 Compliance Information Security Policy Security Policy Chargent is native to Salesforce; therefore, Salesforce’s compliance documentation also applies to Chargent. Salesforce Compliance Website Select your payment gateway in the picklist below to visit the related compliance webpage. Business Continuation Commitment We are committed to ensuring uninterrupted payment processing for our customers. Our business continuity strategy includes redundant systems, secure data backups, and proactive risk management to minimize disruption. Resources/FAQ PCI DSS Certification and Compliance Is Chargent PCI DSS compliant? Yes! Chargent is compliant with PCI DSS version 4.0.1. See the Certificates section above to request our PCI DSS Attestation of Compliance (AOC). How can I obtain a copy of Chargent's Attestation of Compliance (AOC)? Visit the Certificates section above to request Chargent’s PCI DSS Attestation of Compliance (AOC). How often is Chargent's PCI DSS compliance validated? PCI DSS compliance is validated annually. What is PCI DSS Shared Responsibility? While Chargent makes security, compliance, and transparency its goal, the responsibility is shared between our customers and us. Ensure you assess compliance for your specific use case, maintain best practices for staff access and training, review Salesforce security settings, and verify the security of other third-party tools. Data Handling and Security What types of payment card data is stored in Salesforce? When using tokenization, Chargent doesn’t store credit card information in Salesforce, including the Card Security Code (CSC or CVC). Additionally, features like Payment Request and Take Payment let your customers make payments without a representative’s involvement. How is cardholder data protected at rest and in transit? In Transit: Chargent products are native to Salesforce; therefore, all data is transmitted directly from your Salesforce org to your payment gateway using Transport Security Layer (TLS). At Rest: Chargent does not store sensitive cardholder data in Salesforce by default; instead, when supported by your gateway provider, a token is stored. Customers interested in Platform Encryption, Salesforce’s solution for data protection at rest, should visit Does Chargent support Salesforce Shield? Does Chargent use Tokenization? Yes! Chargent products offer the option to tokenize payments, provided it is available through your payment gateway. See Understanding Tokenization for more information. How does Chargent prevent unauthorized access to cardholder data? Chargent products are native to Salesforce; therefore, all of Salesforce’s security features apply to Chargent. Further, our products are designed to utilize tokenization, ensuring sensitive cardholder information is never stored in Salesforce. Learn more by visiting Security and PCI Compliance. Stored in Salesforce Tokens Non-sensitive Payment Information (Name, Address, Email, etc.) Not Stored in Salesforce Credit Card/Bank Account Number Card Security Code (CSC or CVC) When using tokenization. See Understanding Tokenization. Customer Stories Whether you’re a stubborn do-it-yourself implementer like me or a professional admin/developer, their staff is very communicative and helpful. They were overly patient with my never-ending questions during the onboarding and implementation process. Bill H. Seamless app for integrating our donations into our Salesforce platform. Excellent and responsive customer service. Kate G. Chargent has already changed the way we do business. The reps over there have been awesome and very responsive. Thank you Chargent! Mat K. This product is easy to use, the setup videos are really helpful, and beyond that, support is quick to respond and set up a call to review. It’s a really great product that lets me sleep at night. Miles S. We’ve used Chargent for over 12 months now to integrate transaction information from our payment gateway into Salesforce. It does its job reliably; we haven’t had a problem since it was set up! Anthony B. Not only does this product do everything needed for our payment processing needs, but the support team goes above and beyond to help answer any questions we may have. Donny A. The top-rated payments app on the Salesforce AppExchange, with over 500 5-star reviews. FEATURES Chargent Features Recurring Billing Automated Collections Chargent Connectors Payment Gateways Chargent Trust Center INDUSTRIES Nonprofit Technology & SaaS Finance & Insurance Manufacturing Healthcare Travel & Hospitality SUPPORT Chargent Free Trial Installation Documentation Knowledge Base Submit a Ticket ABOUT US Meet AppFrontier Our Partners Chargent Careers Privacy Policy Terms of Use Consent Preferences LEARN MORE Contact Us © 2012- All Rights Reserved AppFrontier LLC. AppFrontier and Chargent are trademarks of AppFrontier LLC. Salesforce, Salesforce.com, AppExchange, and others are trademarks of salesforce.com, inc. and are used here with permission Close Sliding Bar Area Find More Info Salesforce Payments. Everywhere. Chargent enables you to take payments anywhere in Salesforce. Read more on the Salesforce AppExchange. Go to Top