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Skip to navigationSkip to main content InRule Technology, Inc. At InRule Technology, security is a top priority. This focus fuels our adherence to recognized best practices to ensure our products and processes are designed to protect our customers’ information and retain their confidence, and that our people observe industry-leading InfoSec practices to ensure security throughout our development and delivery lifecycle. infosec@inrule.com Privacy PolicyOpens in new tab Subprocessors Iver Sverige AB • Hosting Services Sweden Applicable Services: InRule Process Automation Data Processing: Data storage and hosting of operating environment for agreed service in which the Controller can choose to insert and process personal data. Flowmailer • Email Management (temporary storage) Netherlands Applicable Services: InRule Process Automation Data Processing: Queue management of outgoing email from the service. It is the Controller that chooses which data to send out of the service via e-mail. FreshWorks • Support Ticketing (Freshdesk) United States Applicable Services: InRule Process Automation Data Processing: Freshwork provides a SaaS platform which is used by InRule to collect and manage support tickets. The Controller chooses which data is attached to the submitted support ticket. Salesforce • Customer support ticketing and email integrations. United States Applicable Services: InRule Decision and InRule Process Automation Data Processing: Support tickets (including attachments) and emails sent to InRule Personnel by customers. Microsoft (SE) • Email Services for InRule Employees Sweden Applicable Services: InRule Process Automation Data Processing: Email communications and document storage between InRule staff and InRule Customers. Azure • Hosting/PaaS Provider Varies Applicable Services: InRule Decision Platform Data Processing: IaaS and PaaS hosting including web services, databases, log aggregation and monitoring. Hosting Location: Customers may choose to have their data hosted in the United States, Canada, Europe, Asia, or Australia. Microsoft • Email Services for InRule Employees United States Applicable Services: InRule Decision Platform. Data Processing: Email services for InRule employees. Customer decides what data to include in emails to InRule staff. SendSafely • Encrypted Email United States Applicable Services: InRule Decision Platform. Data Processing: SaaS offering to send encrypted emails. Zendesk • Customer Support Ticket Management United States Applicable Services: InRule Decision Platform. Data Processing: Manage incoming support requests from customers. Auth0 • Authentication Requests United States Applicable Services: InRule Decision Platform. Data Processing: Manage authentication requests for users logging into platform. 1-10 of 15 results Showresults per page All subprocessors Iver Sverige AB - **Applicable Services**: InRule Process Automation - **Data Processing**: Data storage and hosting of operating environment for agreed service in which the Controller can choose to insert and process personal data. Hosting Services Sweden https://www.iver.com/ Flowmailer - **Applicable Services**: InRule Process Automation - **Data Processing**: Queue management of outgoing email from the service. It is the Controller that chooses which data to send out of the service via e-mail. Email Management (temporary storage) Netherlands https://flowmailer.com/en/ FreshWorks - **Applicable Services**: InRule Process Automation - **Data Processing**: Freshwork provides a SaaS platform which is used by InRule to collect and manage support tickets. The Controller chooses which data is attached to the submitted support ticket. Support Ticketing (Freshdesk) United States https://www.freshworks.com/security/resources/ Salesforce - **Applicable Services**: InRule Decision and InRule Process Automation - **Data Processing**: Support tickets (including attachments) and emails sent to InRule Personnel by customers. Customer support ticketing and email integrations. United States https://salesforce.com Microsoft (SE) - **Applicable Services**: InRule Process Automation - **Data Processing**: Email communications and document storage between InRule staff and InRule Customers. Email Services for InRule Employees Sweden https://www.microsoft.com/ Azure - **Applicable Services**: InRule Decision Platform - **Data Processing**: IaaS and PaaS hosting including web services, databases, log aggregation and monitoring. - **Hosting Location**: Customers may choose to have their data hosted in the United States, Canada, Europe, Asia, or Australia. Hosting/PaaS Provider Varies azure.microsoft.com Microsoft - **Applicable Services**: InRule Decision Platform. - **Data Processing**: Email services for InRule employees. Customer decides what data to include in emails to InRule staff. Email Services for InRule Employees United States https://www.office.com/ SendSafely - **Applicable Services**: InRule Decision Platform. - **Data Processing**: SaaS offering to send encrypted emails. Encrypted Email United States https://sendsafely.com Zendesk - **Applicable Services**: InRule Decision Platform. - **Data Processing**: Manage incoming support requests from customers. Customer Support Ticket Management United States https://zendesk.com Auth0 - **Applicable Services**: InRule Decision Platform. - **Data Processing**: Manage authentication requests for users logging into platform. Authentication Requests United States https://auth0.com Slack - **Applicable Services**: InRule Decision Platform - **Data Processing**: Chat-based communications and integrations with support-related tools such as email, Zendesk, Salesforce, etc. Communications and integrations United States https://slack.com Box - **Applicable Services**: InRule Decision Platform - **Data Processing**:Document storage and file sharing platform used for exchanging customer data between InRule personnel and customers Document storage and file sharing platform used for exchanging customer data between InRule personnel and customers United States with the option of EU box.com OpenAI - **Applicable Services:** InRule Decision Platform & InRule Process Automation (not applicable to end-user data processing). - **Data Processing:** Provision of enterprise AI services supporting internal business workflows, such as account management, support ticket analysis, and operational insights. Customer data submitted through OpenAI's enterprise offering is not used to train or improve OpenAI's foundation models. - **Hosting Location:** United States (primary storage), with processing occurring in other supported regions including Europe, Asia, and Australia depending on service architecture and infrastructure availability. Internal Business Operations Varies openai.com Anthropic - **Applicable Services:** InRule Decision Platform and InRule Process Automation (not applicable to end-user data processing) - **Data Processing:** Provision of enterprise AI services supporting internal business workflows, such as account management, support ticket analysis, and operational insights. Data submitted through Anthropic is not used to train or improve Anthropic's models. - **Hosting Location:** United States (default storage), with processing occurring in additional regions through Anthropic's cloud infrastructure and authorized subprocessors, depending on deployment and routing configuration. Internal Business Operations United States anthropic.com Microsoft (Azure OpenAI Service) - **Applicable Services:** InRule Decision Platform - **Data Processing:** Cloud infrastructure and hosting provider for Azure OpenAI Service, supporting agentic functionality within the business user portal. Data submitted to the underlying AI model is hosted and processed on Microsoft's own Azure infrastructure and is not sent to OpenAI's servers, nor is it accessible to OpenAI directly. Prompts and completions are not used to train or improve Microsoft's or OpenAI's foundational AI models. - **Hosting Location:** United States, Canada, Europe, Asia, or Australia (customer-selectable) Cloud AI Infrastructure Hosting Varies https://azure.microsoft.com/en-us/products/ai-foundry/models/openai/?ef_id=_k_c3c92f50c3321ea4422c452bb728dff8_k_&OCID=AIDcmmd7t22w70_SEM__k_c3c92f50c3321ea4422c452bb728dff8_k_&msclkid=c3c92f50c3321ea4422c452bb728dff8