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Product Sub Processors 2026
*This updated list is organized by individual products and components, providing
more detailed information. For any questions regarding these Sub Processors or
these updates, contact RezolveLegal@rezolve.com.
Product or Service: FirstSpirit SaaS (CaaS, SmartSearch & Translation Studio)
Product or Sub Processor Location of Data Purpose of Sub Processor
Service Name Processing
Translation I-D Media AG Germany Error analysis and exchange
Studio of information to carry out
troubleshooting for
Translation Studio module, if
licensed.
Exchange of contact details
for the purposes of license
management and billing.
Amazon Cloud Amazon Web USA Only in the case of cloud
Services (AWS) operation by Crownpeak
Technology GmbH.
The location of the data
storage for the editorial data
depends on the contract (EU
or NON-EU).
Login data is held in the EU
and replicated to NON-EU
countries.
SearchStax SearchStax USA Managed service to store
searched website content
data.
DeepL Pro DeepL SE Germany DeepL connector to translate
(Optional) content with the AI
translation services.
Only data necessary to
translate documents is
shared.
Product or Service: FirstSpirit OnPremise
Product or Sub Processor Location of Data Purpose of Sub Processor
Service Name Processing
IBM Websphere Adesso SE Germany Error analysis and exchange
Portal Integration of information to carry out
troubleshooting the IBM
Websphere Portal
Integration module, if
licensed.
Exchange of contact details
for the purposes of license
management and billing.
Liferay Portal USU Software AG Germany Error analysis and exchange
Integration of information to carry out
troubleshooting the Liferay
Portal Integration module, if
licensed.
Exchange of contact details
for the purposes of license
management and billing.
SEO-URL-Creator TWT Interactive Germany Error analysis and exchange
GmbH of information to carry out
troubleshooting the SEO-
URL-Creator module, if
licensed.
Exchange of contact details
for the purposes of license
management and billing.
Product or Service: FirstSpirit Formcentric
Product or Sub Processor Location of Data Purpose of Sub Processor
Service Name Processing
Formcentric Formcentric Germany Error analysis and exchange
GmbH of information to carry out
troubleshooting the
Webforms module, if
licensed.
Exchange of contact details
for the purposes of license
management and billing.
Amazon Cloud Amazon Web USA Only in the case of cloud
Services (AWS) operation by Crownpeak
Technology GmbH.
The location of the data
storage for the editorial data
depends on the contract (EU
or NON-EU).
Login data is held in the EU
and replicated to NON-EU
countries.
Product or Service: FirstSpirit Email Marketing and Realtime Targeting
Product or Sub Processor Location of Data Purpose of Sub Processor
Service Name Processing
Email Marketing Pinuts digital Germany Error analysis and exchange
and Realtime thinking GmbH of information to carry out
Targeting troubleshooting the Email
Marketing and Realtime
Targeting module, if licensed.
Exchange of contact details
for the purposes of license
management and billing.
Amazon Cloud Amazon Web USA Only in the case of cloud
Services (AWS) operation by Crownpeak
Technology GmbH.
The location of the data
storage for the editorial data
depends on the contract (EU
or NON-EU).
Login data is held in the EU
and replicated to NON-EU
countries.
Product or Service: FirstSpirit Dynamic Yield
Product or Sub Processor Location of Data Purpose of Sub Processor
Service Name Processing
Intelligent Dynamic Yield Germany, Israel Error analysis and exchange
Content Engine (Mastercard) of information to carry out
(ICE) troubleshooting the
Intelligent Content Engine
(ICE) module, if licensed.
Exchange of contact details
for the purposes of license
management and billing.
Product or Service: FirstSpirit ScaleCommerce
Product or Sub Processor Location of Data Purpose of Sub Processor
Service Name Processing
ScaleCommerce ScaleCommerce EU, Germany Provide managed hosting for
Managed GmbH the client’s IT systems and
Hosting Services applications, as well as the
associated provision of
support services.
Exchange of contact details
for the purposes of license
management and billing.
Product or Service: FirstSpirit Kameleoon
Product or Sub Processor Location of Data Purpose of Sub Processor
Service Name Processing
Web Kameleoon EU, Germany Provide computing solution
Experimentation GmbH offered as a SaaS-mode
Platform license, allowing the
personalization and/or tests
of websites in order to
increase conversion rates.
Exchange of contact details
for the purposes of license
management and billing.
Product or Service: FirstSpirit AI Suite
For transparency and security purposes, the following companies are noted as Sub Processors
though they do not collect or store any personal data. The Customer remains solely responsible
for ensuring that no personal or confidential data is transmitted to the following optional Sub
Processors when activating AI-based features.
Product or Sub Processor Location of Data Purpose of Sub Processor
Service Name Processing
ChatGPT API OpenAl, L.L.C. USA Provide AI-based functionality
(optional, client-activated).
Exchange of contact details
for the purposes of license
management and billing.
Azure OpenAI Microsoft USA Provide AI-based functionality
Service (optional, client-activated).
Exchange of contact details
for the purposes of license
management and billing.
AWS Rekognition AWS USA Provide AI-based
functionality (default
functionality for cloud
customers, can be
switched off).
Exchange of contact
details for the purposes of
license management and
billing.
Product or Service: Digital Quality Management
Product or Sub Processor Location of Data Purpose of Sub Processor
Service Name Processing
Amazon Web Amazon Web USA Hosting and management of
Services (AWS) Services (AWS) customer instances.
LearnWorlds LearnWorlds Cyprus Learning platform for digital
(Optional) Limited training.
Product or Service: Digital Quality Management AI Suite
For transparency and security purposes, the following company is noted as Sub Processor
though they do not collect or store any personal data. The Customer remains solely responsible
for ensuring that no personal or confidential data is transmitted to the following optional Sub
Processor when activating AI-based features.
Product or Sub Processor Location of Data Purpose of Sub Processor
Service Name Processing
ChatGPT API OpenAl, L.L.C. USA Provide AI-based functionality
(optional, client-activated).
Exchange of contact details
for the purposes of license
management and billing.
Product or Service: Digital Experience Management
Product or Sub Processor Location of Data Purpose of Sub Processor
Service Name Processing
Amazon Web Amazon Web USA Hosting and management of
Services (AWS) Services (AWS) customer instances.
SearchStax SearchStax USA Managed service to store
searched website content
data.
Product or Service: Digital Governance Management
Product or Sub Processor Location of Data Purpose of Sub Processor
Service Name Processing
Amazon Web Amazon Web USA Hosting and management of
Services (AWS) Services (AWS) customer instances.
Product or Service: Fredhopper
Product or Sub Processor Location of Data Purpose of Sub Processor
Service Name Processing
Amazon Web Amazon Web Ireland, Europe Hosting and management of
Services (AWS) Services (AWS) customer instances.
Google Cloud Google LLC Belgium, Europe Cloud Infrastructure Service
Platform Provider.
Hosting and management of
customer instances.
Egnyte Egnyte, Inc. Amsterdam, Cloud File Server and
Europe Document management and
collaboration.
Microsoft Microsoft EMEA Austria, Europe Email infrastructure and
Finland, Europe directory.
France, Europe Office productivity and
Ireland, Europe communication tools.
Netherland,
Europe
Atlassian Atlassian Ireland, Europe Development planning,
Germany, Europe tracking and agile
methodology management.
Bug, issue, project tracking
and resource planning.
Zoom Zoom Ireland, Europe Communication and
Germany, Europe meetings platform. Manages
technical support, knowledge
and proactive notification for
customers.
Zendesk Zendesk Ireland, Europe Customer support portal.
Germany, Europe Error analysis and exchange
of information to carry out
troubleshooting.
Musala Soft Musala Soft Bulgaria, Europe Quality Assurance Cloud
Netherlands, Engineering.
Europe
Product or Service: Experience Orchestrator
Product or Sub Processor Location of Data Purpose of Sub Processor
Service Name Processing
Google Cloud Google LLC Belgium, Europe Cloud Infrastructure Service
Platform Provider.
Hosting and management of
customer instances.
Egnyte Egnyte, Inc. Amsterdam, Cloud File Server and
Europe Document management and
collaboration.
Microsoft Microsoft EMEA Austria, Europe Email infrastructure and
Finland, Europe directory.
France, Europe Office productivity and
Ireland, Europe communication tools.
Netherland,
Europe
Atlassian Atlassian Ireland, Europe Development planning,
Germany, Europe tracking and agile
methodology management.
Bug, issue, project tracking
and resource planning.
Zoom Zoom Ireland, Europe Communication and
Germany, Europe meetings platform. Manages
technical support, knowledge
and proactive notification for
customers.
Zendesk Zendesk Ireland, Europe Customer support portal.
Germany, Europe Error analysis and exchange
of information to carry out
troubleshooting.
Musala Soft Musala Soft Bulgaria, Europe Quality Assurance Cloud
Netherlands, Engineering.
Europe
Product or Service: Fredhopper AI Features
Feature Sub Processor Location of Purpose of Sub Processor
Name Processing
AI Search (Legacy None N/A N/A
/ RNN)
AI Search Google Vertex AI Europe Language model for
(Semantic) semantic search
understanding
Visual None N/A N/A
Recommendations
AI Scores None N/A N/A
Shop-the-Look Google Vertex AI Europe Language model for
identifying visually similar
products
Agentic Google Vertex AI Europe Language model for
Merchandising conversational search
interactions
*Google Vertex AI is used solely for inference. Customer data is not used to train Google’s
foundation models. Data processing agreements with Google Cloud are in place and available
upon request.