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SALESHUB NPS SURVEY – CX OPERATING SYSTEM – PRIVACY POLICY
SalesHub, LLC
Privacy Policy
Last Updated: June 2025
Effective Date: June 1, 2025
saleshub.info | privacy@saleshub.info | 1-833-733-2468
1853 Piedmont Rd Suite 301, Marietta, GA 30066, USA
1. Introduction
SalesHub, LLC ('SalesHub,' 'we,' 'us,' or 'our') is a Salesforce Independent Software Vendor
(ISV) headquartered at 1853 Piedmont Rd Suite 301, Marietta, GA 30066, USA. We develop
and publish the NPS Survey App for Salesforce ('the Application') on the Salesforce
AppExchange.
This Privacy Policy describes how SalesHub collects, uses, processes, and protects personal
data in connection with our Application, website (saleshub.info), and related services. We are
committed to protecting your privacy and handling your data with transparency and care.
If you have any questions about this policy, please contact our Privacy Officer (see Section 10).
2. Scope and Applicability
This Privacy Policy applies to:
• Personal data processed through the SalesHub NPS Survey Application installed in your
Salesforce org
• Personal data collected through our website, saleshub.info
• Personal data provided to us during sales, support, and procurement activities
SalesHub operates as a data processor with respect to personal data stored in your Salesforce
org. You (the customer) are the data controller. SalesHub operates as a data controller with
respect to data you provide directly to SalesHub (e.g. account and billing information).
3. Data We Collect and Process
SalesHub, LLC | saleshub.info | privacy@saleshub.info | 1-833-733-2468
1853 Piedmont Rd Suite 301, Marietta, GA 30066, USA 1
SALESHUB NPS SURVEY – CX OPERATING SYSTEM – PRIVACY POLICY
3.1 Data processed within your Salesforce org
The SalesHub NPS Survey Application is 100% native to the Salesforce platform. All survey
response data, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and
Customer Effort Score (CES) data, is stored exclusively within your own Salesforce org. This
data includes:
• Survey responses linked to Salesforce Contact and Account records
• Open-text feedback and comments provided by survey respondents
• Calculated scores and sentiment classifications
• AI-generated insights and workflow trigger records
SalesHub does not replicate, transfer, or independently store this data on SalesHub
infrastructure. Your data remains under your full control within your Salesforce environment at
all times.
3.2 Data processed by our AI layer
To provide AI-powered sentiment analysis and response classification, open-text survey
responses may be transmitted to the Anthropic Claude API for processing. This processing is:
• Transient and stateless — Anthropic does not store or retain the content of API requests
• Used solely to return a sentiment classification or summary back to your Salesforce org
• Not used by Anthropic to train AI models, per Anthropic's API data usage policy
Customers who have strict data residency requirements or wish to disable AI processing may
do so by disabling the AI Analysis feature within the Application settings. When this feature is
disabled, no data is transmitted outside your Salesforce org.
3.3 Data collected via our website
When you visit saleshub.info, we may collect:
• Standard web server log data (IP address, browser type, pages visited, timestamps)
• Contact form submissions including name, email, company, and message
• Cookie and analytics data (see Section 7)
3.4 Data provided during sales and support
We may collect business contact information (name, email, phone, company) provided
voluntarily during sales inquiries, product demonstrations, support requests, or procurement
questionnaires.
4. Sub-processors
SalesHub, LLC | saleshub.info | privacy@saleshub.info | 1-833-733-2468
1853 Piedmont Rd Suite 301, Marietta, GA 30066, USA 2
SALESHUB NPS SURVEY – CX OPERATING SYSTEM – PRIVACY POLICY
As a data processor acting on your behalf, SalesHub engages the following sub-processors to
provide our services. We ensure each sub-processor provides appropriate contractual and
technical safeguards:
Sub-processor Purpose Data location Compliance
Salesforce, Inc. Platform & data Customer's selected SOC 2 Type II, ISO
storage — all customer Salesforce region (US, 27001, GDPR. See
data resides in the EU, etc.) trust.salesforce.com
customer's Salesforce
org
Anthropic PBC AI sentiment analysis United States API data usage policy:
of open-text survey data not stored or used
responses (transient, for training. See
stateless processing anthropic.com/privacy
only)
We will notify customers of any material change to our sub-processor list with at least 30 days'
notice by email or in-app notification. You may request an up-to-date sub-processor list at any
time by contacting privacy@saleshub.info.
5. How We Use Personal Data
SalesHub uses personal data for the following purposes:
• Delivering the NPS Survey Application and its features to you as a customer
• AI-assisted analysis and classification of survey responses (within Anthropic API,
transiently)
• Customer support, onboarding, and technical assistance
• Processing sales inquiries and managing customer accounts
• Sending product updates, security notices, and service communications
• Complying with legal obligations
We do not sell personal data to third parties. We do not use personal data for advertising or
profiling purposes.
6. Data Retention and Deletion
6.1 Data in your Salesforce org
Because SalesHub is 100% Salesforce-native, all survey and response data is governed by
your own Salesforce org's data retention and deletion policies. You retain full control over data
SalesHub, LLC | saleshub.info | privacy@saleshub.info | 1-833-733-2468
1853 Piedmont Rd Suite 301, Marietta, GA 30066, USA 3
SALESHUB NPS SURVEY – CX OPERATING SYSTEM – PRIVACY POLICY
retention, deletion, export, and right-to-erasure requests for all data stored in your Salesforce
environment.
SalesHub does not independently maintain copies of this data and cannot be required to
produce or delete it — all such requests should be managed through your Salesforce
administration.
6.2 Business contact data held by SalesHub
We retain business contact and account data for as long as your account is active or as needed
to provide services. Upon account termination, we will delete or anonymize your business
contact data within 90 days unless we are required to retain it for legal or regulatory purposes.
6.3 Website and analytics data
Website log data and analytics data are retained for up to 12 months.
7. Cookies and Tracking Technologies
Our website (saleshub.info) uses cookies and similar tracking technologies to:
• Understand how visitors use our website (analytics)
• Remember your preferences
• Improve website performance
You can control cookies through your browser settings. Our Application does not place cookies
in your Salesforce org — all Application preferences are stored in Salesforce custom settings.
8. GDPR Rights (EU/UK Data Subjects)
If you are located in the European Union, European Economic Area, or United Kingdom, you
have the following rights under the General Data Protection Regulation (GDPR) or UK GDPR:
• Right of access to you: You may request a copy of personal data we hold about you
• Right to rectification: You may request correction of inaccurate personal data
• Right to erasure ('right to be forgotten'): You may request deletion of your personal data,
subject to our legal obligations
• Right to restrict processing: You may request that we limit how we process your data
• Right to data portability: You may request your data in a machine-readable format
• Right to object: You may object to certain types of processing
• Rights related to automated decision-making: You have rights relating to automated
decisions that significantly affect you
To exercise any of these rights, please contact our Privacy Officer at privacy@saleshub.info.
We will respond to all requests within 30 days.
SalesHub, LLC | saleshub.info | privacy@saleshub.info | 1-833-733-2468
1853 Piedmont Rd Suite 301, Marietta, GA 30066, USA 4
SALESHUB NPS SURVEY – CX OPERATING SYSTEM – PRIVACY POLICY
For data stored within your Salesforce org, please note that these requests are most effectively
managed through your Salesforce administrator, as SalesHub does not independently hold or
control this data.
You also have the right to lodge a complaint with your local data protection authority. In the EU,
supervisory authority contact details are available at edpb.europa.eu.
9. CCPA Rights (California Residents)
If you are a California resident, you have the following rights under the California Consumer
Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
• Right to know - You may request disclosure of the categories and specific pieces of
personal information we have collected about you
• Right to delete - You may request deletion of personal information we have collected
from you, subject to certain exceptions
• Right to correct - You may request correction of inaccurate personal information
• Right to opt-out of sale or sharing - SalesHub does not sell or share personal information
for cross-context behavioral advertising
• Right to limit use of sensitive personal information - We do not use sensitive personal
information beyond what is necessary to provide our services
• Right to non-discrimination - We will not discriminate against you for exercising your
CCPA/CPRA rights
To exercise your California privacy rights, please contact us at privacy@saleshub.info or call 1-
833-733-2468. We will verify your identity before processing your request.
10. Privacy Officer and Contact Information
SalesHub has designated a Privacy Officer responsible for overseeing compliance with this
Privacy Policy and applicable privacy laws.
Privacy Officer Rashed Chowdhury, Managing Partner
Email privacy@saleshub.info
Phone 1-833-733-2468
Address 1853 Piedmont Rd Suite 301, Marietta, GA 30066, USA
11. Security
SalesHub, LLC | saleshub.info | privacy@saleshub.info | 1-833-733-2468
1853 Piedmont Rd Suite 301, Marietta, GA 30066, USA 5
SALESHUB NPS SURVEY – CX OPERATING SYSTEM – PRIVACY POLICY
SalesHub implements appropriate technical and organisational security measures to protect
personal data, including:
• All data encrypted in transit via TLS 1.2 or higher
• Data at rest encrypted via Salesforce platform encryption (AES-256)
• Role-based access control and field-level security enforced through Salesforce
Permission Sets
• No SalesHub employee has access to data stored in customer Salesforce orgs
• API integrations use Named Credentials — no hardcoded credentials
• Our Application has passed Salesforce AppExchange Security Review
In the event of a personal data breach affecting data under our control, we will notify affected
customers without undue delay and, where feasible, within 72 hours of becoming aware of the
incident.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will
notify customers by email and by posting an updated policy at saleshub.info/privacy-policy with
a new 'Last Updated' date. We encourage you to review this policy periodically.
SalesHub, LLC | saleshub.info | privacy@saleshub.info | 1-833-733-2468
1853 Piedmont Rd Suite 301, Marietta, GA 30066, USA 6