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Skip to navigationSkip to main content Ticketure At Ticketure, we earn the trust of our clients through transparency, security, and compliance. This is why we uphold and maintain the security standards of SOC 2 Type 2, PCI-DSS Level 1, UK Security Essentials certifications, and Data Privacy Framework (formerly EU-US Privacy Shield), demonstrating our commitment to safeguarding confidential information, respecting privacy, and maintaining operational excellence. security@ticketure.com Privacy PolicyOpens in new tab Filter by Welcome to Ticketure's Trust Center where you will be able to find and download relevant compliance documents. Compliance SOC 2 PCI DSS 4.0.1 UK Cyber Essentials Data Privacy Framework Resources View all SOC 2 SOC 2 Type 2 Report 2025 SOC 2 Type 2 Bridge Letter July 2026 PCI PCI DSS AoC - January 2026 UK Cyber Essentials Accessibility Accessibility Evaluation - September 2025 Accessibility Evaluation - August 2025 Our Core Accessibility Features Policies Business Continuity and Disaster Recovery Plan Incident Response Plan Information Security Policy Penetration Tests Ticketure Web App Penetration Test December 2025 - Summary Ticketure Mobile App Penetration Test December 2025 - Summary Controls View all Infrastructure security Unique production database authentication enforced Encryption key access restricted Unique account authentication enforced View 18 more Infrastructure security controls Organizational security Production inventory maintained Anti-malware technology utilized Employee background checks performed View 8 more Organizational security controls Product security Control self-assessments conducted Data transmission encrypted Vulnerability and system monitoring procedures established View 2 more Product security controls Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Configuration management system established View 31 more Internal security procedures controls Data and privacy Data retention procedures established Data classification policy established Customer data deleted upon leaving Subprocessors View all Amazon Web Services • Data Hosting United States (US-West-2 & US-East-2) & United Kingdom (EU-West-2) ElasticCloud • Application Logging United States MailGun • Email Service Provider United States Stripe • Payment Service Provider United States Updates View all Privacy Updates to Ticketure's Subprocessor List Published August 17, 2026 Please be advised that we have updated our subprocessor list to include the following provider: Valuecase GmbH (Germany) — supports Customer Onboarding We have removed the following provider: Arrows Software Inc. (United States) — previously supported Customer Onboarding The updated subprocessor list can be found at trust.ticketure.com/subprocessorsOpens in new tab. If you have any questions or would like to discuss this change, please contact us at privacy@ticketure.com within the time period contractually agreed upon. Thank you for your continued trust and partnership. Best regards, The Ticketure Team Privacy Updates to Ticketure's Subprocessor List Published July 8, 2026 Please be advised that we have updated our subprocessor list to include the following providers: SalesVu LLC (United States) — supports Ticketure Retail Anthropic, Inc. (United States) — provides generative AI model inference services Sigma Computing, Inc. (United States) — supports business intelligence and reporting The updated subprocessor list can be found at trust.ticketure.com/subprocessorsOpens in new tab. If you have any questions or would like to discuss this change, please contact us at privacy@ticketure.com within the time period contractually agreed upon. Thank you for your continued trust and partnership. Best regards, The Ticketure Team