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Scripts and page chrome removed; this is what change detection compares.
Subscribe to UpdatesSubscribe All Systems Operational Uptime over the past 90 days. View historical uptime. Device APIs Operational Issuing API Operational Customer APIs Operational Dashboard Operational Crypto APIs Operational External Provider Operational Crypto Web Operational Business API Operational Feedback API Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Scheduled Maintenance Scheduled database maintenance India region Oct 13, 2026 21:45-22:45 UTC We will be performing scheduled database maintenance on each production region at the times below. Each window may take up to 1 hour. India: Wed Oct 14, 03:15 IST (Tue Oct 13, 21:45 UTC) What to expect during the maintenance window: Dashboard: Creating or updating rules, queues, and alerts will be temporarily unavailable. Risk rule evaluation (online API): No impact. Evaluations will continue to operate as usual. Alerts created via API: These will continue to be created, but you may see short delays. If you have any questions, please reach out to your account manager or our support team. Posted on Oct 06, 2026 - 13:21 UTC Scheduled database maintenance Australia region Oct 14, 2026 16:15-17:15 UTC We will be performing scheduled database maintenance on each production region at the times below. Each window may take up to 1 hour. Australia: Thu, Oct 15, 03:15 AEDT (Wed, Oct 14, 16:15 UTC) What to expect during the maintenance window: Dashboard: Creating or updating rules, queues, and alerts will be temporarily unavailable. Risk rule evaluation (online API): No impact. Evaluations will continue to operate as usual. Alerts created via API: These will continue to be created, but you may see short delays. If you have any questions, please reach out to your account manager or our support team. Posted on Oct 06, 2026 - 13:30 UTC Scheduled database maintenance Canada region Oct 15, 2026 07:15-08:15 UTC We will be performing scheduled database maintenance on each production region at the times below. Each window may take up to 1 hour. Canada: Thu Oct 15, 03:15 EDT (07:15 UTC) What to expect during the maintenance window: Dashboard: Creating or updating rules, queues, and alerts will be temporarily unavailable. Risk rule evaluation (online API): No impact. Evaluations will continue to operate as usual. Alerts created via API: These will continue to be created, but you may see short delays. If you have any questions, please reach out to your account manager or our support team. Posted on Oct 06, 2026 - 13:26 UTC Scheduled database maintenance EU region Oct 18, 2026 05:00-06:00 UTC We will be performing scheduled database maintenance on each production region at the times below. Each window may take up to 1 hour. EU: Sun, Oct 18, 07:00 CEST (05:00 UTC) What to expect during the maintenance window: Dashboard: Creating or updating rules, queues, and alerts will be temporarily unavailable. Risk rule evaluation (online API): No impact. Evaluations will continue to operate as usual. Alerts created via API: These will continue to be created, but you may see short delays. If you have any questions, please reach out to your account manager or our support team. Posted on Oct 06, 2026 - 13:32 UTC Scheduled database maintenance US region Oct 24, 2026 09:00-10:00 UTC We will be performing scheduled database maintenance on each production region at the times below. Each window may take up to 1 hour. US: Sat, Oct 24, 05:00 EDT (09:00 UTC) What to expect during the maintenance window: Dashboard: Creating or updating rules, queues, and alerts will be temporarily unavailable. Risk rule evaluation (online API): No impact. Evaluations will continue to operate as usual. Alerts created via API: These will continue to be created, but you may see short delays. If you have any questions, please reach out to your account manager or our support team. Posted on Oct 06, 2026 - 13:33 UTC Past Incidents Oct 8, 2026 No incidents reported today. Oct 7, 2026 No incidents reported. Oct 6, 2026 No incidents reported. Oct 5, 2026 No incidents reported. Oct 4, 2026 No incidents reported. Oct 3, 2026 No incidents reported. Oct 2, 2026 No incidents reported. Oct 1, 2026 Elevated latency on multiple APIs in PROD-EU Resolved - The elevated latency and increased response times affecting the APIs in PROD-EU have been resolved. Response times have returned to normal levels and have remained stable since the fix was applied. We will continue to monitor the environment closely. A root cause analysis (RCA) will be shared once it is complete. We apologize for the disruption. Oct 1, 19:58 UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct 1, 17:03 UTC Identified - A mitigation has been applied and latency is improving. We are continuing to monitor and will post another update later. Oct 1, 16:39 UTC Update - We are continuing to investigate this issue. Oct 1, 15:39 UTC Investigating - We are investigating elevated latency and increased response times affecting Customer API, Feedback API and Business API requests in our PROD-EU environment. Our engineering team is actively investigating, and we will provide an update as soon as we have more information. Oct 1, 14:49 UTC Sep 30, 2026 No incidents reported. Sep 29, 2026 No incidents reported. Sep 28, 2026 No incidents reported. Sep 27, 2026 Prod Australia instance performance degradation (v1/customers API and v1/issuing/risks API) Postmortem - Read details Sep 29, 21:43 UTC Resolved - This incident has been resolved. We'll follow up with post mortem. Sep 27, 22:36 UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep 27, 22:21 UTC Investigating - Australia instance (api.au.sardine.ai) is degraded for v1/customers API and v1/issuing/risks API. Team is actively looking into it. Sep 27, 21:56 UTC Sep 26, 2026 No incidents reported. Sep 25, 2026 No incidents reported. Sep 24, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage