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Security & Compliance Secure and compliant customer engagement made simple with Ushur Our safety features are purpose-built into the solution to make sure customer data is safe, enterprise data is secure and Ushur exceeds the needs of the world’s largest enterprises. Get a Demo Try Ushur Enterprise-Class Security and Compliance Revolutionize Customer Experience with Confidence With the increasing prevalence of cyberattacks and data breaches, it's crucial that businesses prioritize security and compliance when choosing a software solution. That's where our enterprise-class Customer Experience Automation™ software comes in. Our platform offers robust security measures and compliance controls that ensure your data is protected at every step of the customer journey. You can trust our software to provide top-notch automation capabilities while also keeping your business safe and compliant. Data Management Identity & Access Management Infrastructure Protection Incident Response Compliance KMS TLS 1.2 AES 256 Vault Active Directory Google Workspace IAM Organizations SSO VPC Firewall Systems Manager WAF Security Hub Cloud Watch Guard Duty Cloud Trail Config SSO HIPAA Compliant TCPA Compliant HITRUST r2 Certified PCI DSS FSQS Registered GDPR Compliant AICPA SOC 2 CIS Section 508 Compliant WCAG PIPEDA Compliant CCPA Compliant Data Management Data protection at the session level Encryption of data in Flight and at Rest All data is fully sanitized, anonymized and randomized Customer-specific encryption keys Toggle between medium and high-anonymization Credentials are stored in an encrypted database Identity and Access Management Granular RBAC enables IT to onboard citizen developers while remaining compliant and secure Multi-factor, data-driven and biometric authentication for enterprise and end users System authorization through granular roles-based access controls (RBAC) that follows Principles of Least Privileges Manage RBAC for every user at the role, functionality and data level Segment permissions by process, data feed, orchestration, design and more Enable citizen developers with the process but not the metadata Active Directory Google Workspace IAM Organizations SSO Infrastructure Protection and Incident response Safeguarding critical systems with comprehensive frameworks Infrastructure protection Full VPC network isolation and data segregation DDoS Protection Up-to-date OS patching and hardening Incident protection Automatic audit trail with detailed reporting Rules-based alerts for continuous monitoring Commitment to comply with CIS and SOC2 standards Disaster recovery Global reach with high availability and disaster recovery Global reach and high availability Redundancy across availability zones 20+ regions and growing 49+ countries for SMS Virtual private clouds for networks Multi-AZ load balancers for resilience CDN for resilience and performance Disaster Recovery Seamless upgrades with zero downtime High availability with automatic failover for disaster recovery Network isolation per customer Data residency requirements Ushur cloud accounts Compliance Standards Compliant with strict industry regulations and standards Fully committed to security and data protection with comprehensive compliance certifications We go above and beyond the requirements needed by aligning with frameworks such as CIS, and OWASP Audit reports, Certifications, vulnerability analysis and/or Attestation from independent, third-party auditors. Stringent security measures enable Ushur as a secure platform to facilitate sensitive customer data View the HITRUST Certification PR