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<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/"> <channel> <title>Narvar Status - Incident history</title> <link>https://status.narvar.com</link> <description>Narvar</description> <pubDate>Sun, 11 Oct 2026 03:30:00 +0000</pubDate> <item> <title>Narvar Scheduled Maintenance - Saturday, Oct 10, 8:30-9:30 PM PST</title> <description> Type: Maintenance Affected Components: General Updates / Maintenance Oct 7, 23:25:25 GMT+0 - Identified - We are planning scheduled maintenance on Saturday, October 10th, at 8:30 PM PST, lasting 1 hour. Narvar products and services may be unavailable during this time. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Affected Components:</strong> </p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>23:25:25</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance on Saturday, October 10th, at 8:30 PM PST, lasting 1 hour. Narvar products and services may be unavailable during this time. .</p> ]]> </content:encoded> <pubDate>Sun, 11 Oct 2026 03:30:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmuyqju2g01x41bnzkmskkit5</link> <guid>https://status.narvar.com/maintenance/cmuyqju2g01x41bnzkmskkit5</guid> </item> <item> <title>Issues with Microsoft SSO in Narvar Hub</title> <description> Type: Incident Duration: 29 minutes Affected Components: Narvar Hub Platform Sep 21, 20:48:05 GMT+0 - Investigating - We are currently investigating an issue related to Hub users logging in with Microsoft SSO. Sep 21, 21:16:49 GMT+0 - Resolved - This issue is now resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 29 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>20:48:05</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue related to Hub users logging in with Microsoft SSO..</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>21:16:49</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved..</p> ]]> </content:encoded> <pubDate>Mon, 21 Sep 2026 20:48:05 +0000</pubDate> <link>https://status.narvar.com/incident/cmubpvw2u1no613pc4vbzxis3</link> <guid>https://status.narvar.com/incident/cmubpvw2u1no613pc4vbzxis3</guid> </item> <item> <title>Initial Notice – Under Investigation: Returns & Exchange app permission failures</title> <description> Type: Incident Duration: 6 hours and 12 minutes Affected Components: Narvar Returns and Exchanges for Shopify Sep 2, 14:58:12 GMT+0 - Investigating - We are currently experiencing an issue with the Returns & Exchanges app where permission errors are preventing returns from being successfully processed. Our engineering team is actively investigating the root cause and working diligently to restore full functionality. We apologize for any disruption this may cause and will provide further updates as soon as more information becomes available. Sep 2, 15:20:08 GMT+0 - Identified - We have successfully identified the root cause of the permission errors preventing returns from being processed through the Returns & Exchanges app. Our engineering team is currently working on a fix to restore full functionality. We appreciate your continued patience and will provide another update as soon as the resolution is deployed. Sep 2, 16:27:27 GMT+0 - Monitoring - The recent issue preventing returns from processing was caused by updates to Shopify's app scope permissions. A resolution is now available, but it requires manual authorization from a store administrator to restore full functionality. **How to Apply the Fix** * Log in to your Shopify store using a **Shopify Admin** account. * Navigate to the Returns app. * Look for the banner at the top of the screen that exactly states: _"The permissions required by Narvar Return & Exchange have been updated. Please click the following link for more details._ **_Update the permissions_**_"_ * Click the link within the banner to authorize and update the scope permissions. Once these permissions are updated, the returns portal will function normally. Please reach out to our support team if you continue to experience any issues after completing these steps. Sep 2, 21:10:33 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 6 hours and 12 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>14:58:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an issue with the Returns & Exchanges app where permission errors are preventing returns from being successfully processed. Our engineering team is actively investigating the root cause and working diligently to restore full functionality. We apologize for any disruption this may cause and will provide further updates as soon as more information becomes available..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>15:20:08</var> GMT+0</small><br><strong>Identified</strong> - We have successfully identified the root cause of the permission errors preventing returns from being processed through the Returns & Exchanges app. Our engineering team is currently working on a fix to restore full functionality. We appreciate your continued patience and will provide another update as soon as the resolution is deployed..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>16:27:27</var> GMT+0</small><br><strong>Monitoring</strong> - The recent issue preventing returns from processing was caused by updates to Shopify's app scope permissions. A resolution is now available, but it requires manual authorization from a store administrator to restore full functionality. **How to Apply the Fix** * Log in to your Shopify store using a **Shopify Admin** account. * Navigate to the Returns app. * Look for the banner at the top of the screen that exactly states: _"The permissions required by Narvar Return & Exchange have been updated. Please click the following link for more details._ **_Update the permissions_**_"_ * Click the link within the banner to authorize and update the scope permissions. Once these permissions are updated, the returns portal will function normally. Please reach out to our support team if you continue to experience any issues after completing these steps..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>21:10:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Wed, 2 Sep 2026 14:58:12 +0000</pubDate> <link>https://status.narvar.com/incident/cmtk80qcs03av1anwke6cx6kq</link> <guid>https://status.narvar.com/incident/cmtk80qcs03av1anwke6cx6kq</guid> </item> <item> <title>Issue with FedEx return labels</title> <description> Type: Incident Duration: 3 hours and 52 minutes Affected Components: Returns Aug 25, 01:48:03 GMT+0 - Resolved - FedEx has confirmed the issue is resolved and we are seeing return labels generating successfully. Aug 24, 21:55:39 GMT+0 - Investigating - We are currently observing issues affecting FedEx return labels. We have escalated to FedEx and are investigating on our side in parallel. Aug 24, 22:09:24 GMT+0 - Identified - FedEx has acknowledged the issue and is actively working on a fix. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 3 hours and 52 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>01:48:03</var> GMT+0</small><br><strong>Resolved</strong> - FedEx has confirmed the issue is resolved and we are seeing return labels generating successfully..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>21:55:39</var> GMT+0</small><br><strong>Investigating</strong> - We are currently observing issues affecting FedEx return labels. We have escalated to FedEx and are investigating on our side in parallel..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>22:09:24</var> GMT+0</small><br><strong>Identified</strong> - FedEx has acknowledged the issue and is actively working on a fix. .</p> ]]> </content:encoded> <pubDate>Mon, 24 Aug 2026 21:55:39 +0000</pubDate> <link>https://status.narvar.com/incident/cmt7ryx1701sk1ao24aiv4hwo</link> <guid>https://status.narvar.com/incident/cmt7ryx1701sk1ao24aiv4hwo</guid> </item> <item> <title>Issue with Canada Post return labels</title> <description> Type: Incident Duration: 1 hour and 38 minutes Affected Components: Returns Aug 7, 14:45:04 GMT+0 - Investigating - We are currently observing a service disruption affecting Canada Post return labels. We are actively investigating this and have reached out to Canada Post for more information. Aug 7, 16:22:43 GMT+0 - Resolved - Canada Post return label generation has been restored and we are seeing labels generate successfully. Canada Post has confirmed the underlying issue is resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 38 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>14:45:04</var> GMT+0</small><br><strong>Investigating</strong> - We are currently observing a service disruption affecting Canada Post return labels. We are actively investigating this and have reached out to Canada Post for more information..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>16:22:43</var> GMT+0</small><br><strong>Resolved</strong> - Canada Post return label generation has been restored and we are seeing labels generate successfully. Canada Post has confirmed the underlying issue is resolved..</p> ]]> </content:encoded> <pubDate>Fri, 7 Aug 2026 14:45:04 +0000</pubDate> <link>https://status.narvar.com/incident/cmsj23ph20dqc0kpqrxti766x</link> <guid>https://status.narvar.com/incident/cmsj23ph20dqc0kpqrxti766x</guid> </item> <item> <title>Canada Post Service Disruption</title> <description> Type: Incident Duration: 6 hours and 54 minutes Affected Components: Carriers Jul 28, 22:37:41 GMT+0 - Investigating - We are currently observing a service disruption affecting multiple Canada Post services. We have reached out to Canada Post for more information. Jul 29, 05:32:00 GMT+0 - Resolved - Canada Post has confirmed this issue is resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 6 hours and 54 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>22:37:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently observing a service disruption affecting multiple Canada Post services. We have reached out to Canada Post for more information..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>05:32:00</var> GMT+0</small><br><strong>Resolved</strong> - Canada Post has confirmed this issue is resolved..</p> ]]> </content:encoded> <pubDate>Tue, 28 Jul 2026 22:37:41 +0000</pubDate> <link>https://status.narvar.com/incident/cms58kz3z0dni1alrusbodz32</link> <guid>https://status.narvar.com/incident/cms58kz3z0dni1alrusbodz32</guid> </item> <item> <title>Australia Post Scheduled Maintenance</title> <description> Type: Maintenance Duration: 1 hour Affected Components: Carriers Jul 2, 12:10:44 GMT+0 - Identified - Due to routine maintenance the Shipping & Tracking APIs will not be available on July 24th 11 PM AEST Jul 24, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 24, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 1 hour</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>12:10:44</var> GMT+0</small><br><strong>Identified</strong> - Due to routine maintenance the Shipping & Tracking APIs will not be available on July 24th 11 PM AEST.</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> </content:encoded> <pubDate>Fri, 24 Jul 2026 13:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmr3gqk7l00ce1fq02utzyn1b</link> <guid>https://status.narvar.com/maintenance/cmr3gqk7l00ce1fq02utzyn1b</guid> </item> <item> <title>Issue with Returns (Shopify)</title> <description> Type: Incident Duration: 16 minutes Affected Components: Narvar Returns and Exchanges for Shopify Jul 14, 01:48:05 GMT+0 - Investigating - We're investigating an issue affecting returns on Shopify. We're currently investigating the issue and will update this page with more information as it becomes available. Jul 14, 02:04:26 GMT+0 - Resolved - We identified the issue affecting Narvar Returns and Exchanges for Shopify and have deployed a fix. Returns functionality has been fully restored. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 16 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>01:48:05</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating an issue affecting returns on Shopify. We're currently investigating the issue and will update this page with more information as it becomes available..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>02:04:26</var> GMT+0</small><br><strong>Resolved</strong> - We identified the issue affecting Narvar Returns and Exchanges for Shopify and have deployed a fix. Returns functionality has been fully restored..</p> ]]> </content:encoded> <pubDate>Tue, 14 Jul 2026 01:48:05 +0000</pubDate> <link>https://status.narvar.com/incident/cmrjzs21y06dx0kpne87j6iss</link> <guid>https://status.narvar.com/incident/cmrjzs21y06dx0kpne87j6iss</guid> </item> <item> <title>Issue with FedEx return labels (QR Code)</title> <description> Type: Incident Duration: 56 minutes Affected Components: Returns Jul 13, 14:10:53 GMT+0 - Investigating - We are observing failures when generating FedEx return labels, impacting printerless (QR code) returns. FedEx is actively working on a resolution. We will post an update as soon as FedEx confirms the issue is resolved. Jul 13, 15:06:33 GMT+0 - Resolved - FedEx has resolved this issue - Printerless (QR codes) return labels are working as expected. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 56 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>14:10:53</var> GMT+0</small><br><strong>Investigating</strong> - We are observing failures when generating FedEx return labels, impacting printerless (QR code) returns. FedEx is actively working on a resolution. We will post an update as soon as FedEx confirms the issue is resolved..</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>15:06:33</var> GMT+0</small><br><strong>Resolved</strong> - FedEx has resolved this issue - Printerless (QR codes) return labels are working as expected..</p> ]]> </content:encoded> <pubDate>Mon, 13 Jul 2026 14:10:53 +0000</pubDate> <link>https://status.narvar.com/incident/cmrjavg0k0b9x0klv78y9shnj</link> <guid>https://status.narvar.com/incident/cmrjavg0k0b9x0klv78y9shnj</guid> </item> <item> <title>UPS Returns Failing Intermittently</title> <description> Type: Incident Duration: 9 hours and 5 minutes Affected Components: Carriers Jun 24, 19:49:38 GMT+0 - Monitoring - We are monitoring a recovery in service performance. Jun 24, 22:05:03 GMT+0 - Resolved - Following a period of stable monitoring with no errors, this incident has been resolved. Jun 24, 13:00:00 GMT+0 - Investigating - We have identified that the Returns via UPS are failing intermittently. All brands that use UPS for Returns (Mail and Printerless) are impacted. We have reached out to the UPS team for investigation. We will update the status of this issue as soon as we hear from the carrier. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 9 hours and 5 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>19:49:38</var> GMT+0</small><br><strong>Monitoring</strong> - We are monitoring a recovery in service performance..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>22:05:03</var> GMT+0</small><br><strong>Resolved</strong> - Following a period of stable monitoring with no errors, this incident has been resolved..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified that the Returns via UPS are failing intermittently. All brands that use UPS for Returns (Mail and Printerless) are impacted. We have reached out to the UPS team for investigation. We will update the status of this issue as soon as we hear from the carrier..</p> ]]> </content:encoded> <pubDate>Wed, 24 Jun 2026 13:00:00 +0000</pubDate> <link>https://status.narvar.com/incident/cmqs413r905rl2omtt0ge8as5</link> <guid>https://status.narvar.com/incident/cmqs413r905rl2omtt0ge8as5</guid> </item> <item> <title>Pro Carrier scheduled maintenance on June 20th, 2026 at (2:00 PM UTC)</title> <description> Type: Maintenance Duration: 30 minutes Affected Components: Narvar Returns and Exchanges for Shopify, Track, Returns Jun 20, 14:00:00 GMT+0 - Identified - Pro Carrier will undergo scheduled maintenance during the following window. During this period, booking and tracking APIs, customer portal access, and SFTP services may be temporarily unavailable or experience degraded performance. Maintenance window: June 20, 2026 – 2:00 PM UTC to June 20, 2026 – 2:30 PM UTC Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support. Jun 20, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 20, 14:30:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 30 minutes</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Pro Carrier will undergo scheduled maintenance during the following window. During this period, booking and tracking APIs, customer portal access, and SFTP services may be temporarily unavailable or experience degraded performance. Maintenance window: June 20, 2026 – 2:00 PM UTC to June 20, 2026 – 2:30 PM UTC Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support..</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Sat, 20 Jun 2026 14:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmpgd7wsd01nnqtmknoj84lph</link> <guid>https://status.narvar.com/maintenance/cmpgd7wsd01nnqtmknoj84lph</guid> </item> <item> <title>Issue with Narvar Hub</title> <description> Type: Incident Duration: 4 hours and 31 minutes Affected Components: Narvar Hub Platform Jun 19, 09:38:17 GMT+0 - Investigating - We are currently investigating an issue impacting some areas of the Narvar Hub. Jun 19, 14:09:16 GMT+0 - Resolved - This issue has been resolved. The Narvar Hub is now operating normally. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 4 hours and 31 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>09:38:17</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting some areas of the Narvar Hub..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>14:09:16</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved. The Narvar Hub is now operating normally..</p> ]]> </content:encoded> <pubDate>Fri, 19 Jun 2026 09:38:17 +0000</pubDate> <link>https://status.narvar.com/incident/cmqkqkfzi0bhx2ikkirlazhrh</link> <guid>https://status.narvar.com/incident/cmqkqkfzi0bhx2ikkirlazhrh</guid> </item> <item> <title>Issue with DHL Global Returns</title> <description> Type: Incident Duration: 2 hours and 42 minutes Affected Components: Carriers Jun 15, 17:20:14 GMT+0 - Investigating - DHL is actively investigating the issue. Jun 15, 18:16:22 GMT+0 - Resolved - DHL has confirmed that the issue is resolved. Jun 15, 15:33:57 GMT+0 - Investigating - DHL is currently investigating the issue further </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 2 hours and 42 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>17:20:14</var> GMT+0</small><br><strong>Investigating</strong> - DHL is actively investigating the issue..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>18:16:22</var> GMT+0</small><br><strong>Resolved</strong> - DHL has confirmed that the issue is resolved..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>15:33:57</var> GMT+0</small><br><strong>Investigating</strong> - DHL is currently investigating the issue further.</p> ]]> </content:encoded> <pubDate>Mon, 15 Jun 2026 15:33:57 +0000</pubDate> <link>https://status.narvar.com/incident/cmqfdieqr01642omem12bda22</link> <guid>https://status.narvar.com/incident/cmqfdieqr01642omem12bda22</guid> </item> <item> <title>Legacy FedEx Returns Technology Planned System Outage on Saturday, June 13, 2026, 11:00 p.m. CT</title> <description> Type: Maintenance Duration: 6 hours Affected Components: Narvar Returns and Exchanges for Shopify, Returns Jun 13, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 13, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 12, 16:43:22 GMT+0 - Identified - FedEx has scheduled a planned outage for Legacy FedEx® Returns Technology services. The downtime is expected to be 6 hours. Customers using FTR may be unable to process certain transactions during this period. Start Date and Time: Saturday, June 13, 2026, 11:00 p.m. CT End Date and Time: Sunday, June 14, 2025, 05:00 a.m. CT Potential Affected Functionality: All Services Services are expected to be resumed after the prescribed duration. For any questions or concerns, please contact Narvar Support. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 6 hours</p> <p><strong>Affected Components:</strong> , </p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>16:43:22</var> GMT+0</small><br><strong>Identified</strong> - FedEx has scheduled a planned outage for Legacy FedEx® Returns Technology services. The downtime is expected to be 6 hours. Customers using FTR may be unable to process certain transactions during this period. Start Date and Time: Saturday, June 13, 2026, 11:00 p.m. CT End Date and Time: Sunday, June 14, 2025, 05:00 a.m. CT Potential Affected Functionality: All Services Services are expected to be resumed after the prescribed duration. For any questions or concerns, please contact Narvar Support..</p> ]]> </content:encoded> <pubDate>Sat, 13 Jun 2026 04:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmqb5o4mg0d3vquezsu0ceu9b</link> <guid>https://status.narvar.com/maintenance/cmqb5o4mg0d3vquezsu0ceu9b</guid> </item> <item> <title>FedEx Carrier scheduled maintenance on June 7th, 2026 at (4:00 AM UTC)</title> <description> Type: Maintenance Duration: 6 hours Affected Components: Returns Jun 7, 08:00:00 GMT+0 - Identified - FedEx will undergo scheduled Returns Technology maintenance affecting FedEx Printerless (no-box/QR code) label generation during the following window. During this period, customers may be temporarily unable to generate FedEx Printerless return labels. **Maintenance window**: June 7, 2026 – 4:00 AM UTC to June 7, 2026 – 10:00 AM UTC Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support. Jun 7, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 7, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 6 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - FedEx will undergo scheduled Returns Technology maintenance affecting FedEx Printerless (no-box/QR code) label generation during the following window. During this period, customers may be temporarily unable to generate FedEx Printerless return labels. **Maintenance window**: June 7, 2026 – 4:00 AM UTC to June 7, 2026 – 10:00 AM UTC Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support..</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Sun, 7 Jun 2026 08:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmq14o28n00g8qh9fsiemhlb7</link> <guid>https://status.narvar.com/maintenance/cmq14o28n00g8qh9fsiemhlb7</guid> </item> <item> <title>Pro Carrier scheduled maintenance on June 6th, 2026 at (2:00 PM UTC)</title> <description> Type: Maintenance Duration: 30 minutes Affected Components: Narvar Returns and Exchanges for Shopify, Track, Returns Jun 6, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 6, 14:30:00 GMT+0 - Completed - Maintenance has completed successfully Jun 6, 14:00:00 GMT+0 - Identified - Pro Carrier will undergo scheduled maintenance during the following window. During this period, booking and tracking APIs, customer portal access, and SFTP services may be temporarily unavailable or experience degraded performance. Maintenance window: June 6, 2026 – 2:00 PM UTC to June 6, 2026 – 2:30 PM UTC Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 30 minutes</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Pro Carrier will undergo scheduled maintenance during the following window. During this period, booking and tracking APIs, customer portal access, and SFTP services may be temporarily unavailable or experience degraded performance. Maintenance window: June 6, 2026 – 2:00 PM UTC to June 6, 2026 – 2:30 PM UTC Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support..</p> ]]> </content:encoded> <pubDate>Sat, 6 Jun 2026 14:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmpgd598404g4nih8h48elaxe</link> <guid>https://status.narvar.com/maintenance/cmpgd598404g4nih8h48elaxe</guid> </item> <item> <title>FedEx Carrier scheduled maintenance on June 6th, 2026 at (1:00 AM UTC)</title> <description> Type: Maintenance Duration: 5 hours Affected Components: Notify, Track Jun 6, 05:00:00 GMT+0 - Identified - FedEx will undergo scheduled infrastructure maintenance affecting FedEx Webhooks during the following window. During this period, FedEx tracking updates and webhook-based event ingestion may be temporarily unavailable or experience delayed delivery. **Maintenance window**: June 6, 2026 – 1:00 AM UTC to June 7, 2026 – 6:00 AM UTC Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support. Jun 6, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 6, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> , </p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - FedEx will undergo scheduled infrastructure maintenance affecting FedEx Webhooks during the following window. During this period, FedEx tracking updates and webhook-based event ingestion may be temporarily unavailable or experience delayed delivery. **Maintenance window**: June 6, 2026 – 1:00 AM UTC to June 7, 2026 – 6:00 AM UTC Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Sat, 6 Jun 2026 05:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmq14jfn200ajp5lvwuwn6yoh</link> <guid>https://status.narvar.com/maintenance/cmq14jfn200ajp5lvwuwn6yoh</guid> </item> <item> <title>Issue with FedEx Boxless Returns</title> <description> Type: Incident Duration: 2 hours and 47 minutes Affected Components: Carriers Jun 2, 01:56:31 GMT+0 - Resolved - FedEx has confirmed that the issue has been resolved. Jun 1, 23:09:44 GMT+0 - Investigating - We are currently investigating issues with FedEx Boxless returns. Jun 2, 00:04:47 GMT+0 - Investigating - FedEx is currently investigating this issue further. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 2 hours and 47 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>01:56:31</var> GMT+0</small><br><strong>Resolved</strong> - FedEx has confirmed that the issue has been resolved..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>23:09:44</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating issues with FedEx Boxless returns..</p> <p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>00:04:47</var> GMT+0</small><br><strong>Investigating</strong> - FedEx is currently investigating this issue further. .</p> ]]> </content:encoded> <pubDate>Mon, 1 Jun 2026 23:09:44 +0000</pubDate> <link>https://status.narvar.com/incident/cmpvtmnca000hqjlxrujbn27d</link> <guid>https://status.narvar.com/incident/cmpvtmnca000hqjlxrujbn27d</guid> </item> <item> <title>Intersoft (Royalmail) scheduled maintenance on May 31st, 2026 at (8:00 PM BST)</title> <description> Type: Maintenance Duration: 4 hours Affected Components: Narvar Returns and Exchanges for Shopify, Returns May 31, 19:00:01 GMT+0 - Identified - Maintenance is now in progress May 31, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully May 31, 19:00:00 GMT+0 - Identified - Intersoft will undergo scheduled maintenance during the following window. During this period, label and manifest creation may be temporarily unavailable. Maintenance window: May 31, 2026 – 8:00 PM BST to June 1, 2026 – 12:00 AM BST A brief service interruption of approximately 10 minutes may occur while the deployment is being applied. Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 4 hours</p> <p><strong>Affected Components:</strong> , </p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Intersoft will undergo scheduled maintenance during the following window. During this period, label and manifest creation may be temporarily unavailable. Maintenance window: May 31, 2026 – 8:00 PM BST to June 1, 2026 – 12:00 AM BST A brief service interruption of approximately 10 minutes may occur while the deployment is being applied. Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support..</p> ]]> </content:encoded> <pubDate>Sun, 31 May 2026 19:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmpgczpo604g6p59fyaeh3h3m</link> <guid>https://status.narvar.com/maintenance/cmpgczpo604g6p59fyaeh3h3m</guid> </item> <item> <title>Issue with UPS returns</title> <description> Type: Incident Duration: 1 hour and 7 minutes Affected Components: Narvar Returns and Exchanges for Shopify, Returns May 26, 18:56:23 GMT+0 - Investigating - We are currently investigating an incident with returns through UPS. In most cases the impact is limited to customers not being able to use the store locator but in a few returns might not be submitted. May 26, 20:03:37 GMT+0 - Resolved - We've resolved the issue, the store locator should be available again. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 7 minutes</p> <p><strong>Affected Components:</strong> , </p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>18:56:23</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident with returns through UPS. In most cases the impact is limited to customers not being able to use the store locator but in a few returns might not be submitted..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>20:03:37</var> GMT+0</small><br><strong>Resolved</strong> - We've resolved the issue, the store locator should be available again..</p> ]]> </content:encoded> <pubDate>Tue, 26 May 2026 18:56:23 +0000</pubDate> <link>https://status.narvar.com/incident/cmpmzxpjk0g20nrm0oo5jq17w</link> <guid>https://status.narvar.com/incident/cmpmzxpjk0g20nrm0oo5jq17w</guid> </item> <item> <title>Scheduled Maintenance for USPS Label Broker </title> <description> Type: Maintenance Duration: 3 hours Affected Components: Returns May 17, 07:00:01 GMT+0 - Identified - Maintenance is now in progress May 17, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully May 17, 07:00:00 GMT+0 - Identified - Please be advised that a USPS Label Broker® release is scheduled for deployment on Sunday, May 17, 2026, at 3:00 AM ET. During the update, both Label Providers and Requestors may be unable to communicate with the Label Broker service. It is estimated that full service will be fully restored within 3 hours. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 3 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that a USPS Label Broker® release is scheduled for deployment on Sunday, May 17, 2026, at 3:00 AM ET. During the update, both Label Providers and Requestors may be unable to communicate with the Label Broker service. It is estimated that full service will be fully restored within 3 hours..</p> ]]> </content:encoded> <pubDate>Sun, 17 May 2026 07:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmousb1p700ghiekc36lnpqgq</link> <guid>https://status.narvar.com/maintenance/cmousb1p700ghiekc36lnpqgq</guid> </item> <item> <title>Boxless returns with Fedex are failing</title> <description> Type: Incident Duration: 13 hours and 30 minutes Affected Components: Carriers May 13, 23:00:00 GMT+0 - Investigating - Boxless returns with Fedex are failing, the carrier is investigating. May 14, 06:30:00 GMT+0 - Resolved - This incident with Fedex API has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 13 hours and 30 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Boxless returns with Fedex are failing, the carrier is investigating. .</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident with Fedex API has been resolved..</p> ]]> </content:encoded> <pubDate>Wed, 13 May 2026 23:00:00 +0000</pubDate> <link>https://status.narvar.com/incident/cmp4usq8c02ccp5m3siy2ocr4</link> <guid>https://status.narvar.com/incident/cmp4usq8c02ccp5m3siy2ocr4</guid> </item> <item> <title>Purolator Outage</title> <description> Type: Incident Duration: 1 hour and 5 minutes Affected Components: Carriers May 9, 16:13:03 GMT+0 - Monitoring - Purolator is currently experiencing an outage. May 9, 16:58:32 GMT+0 - Monitoring - Purloator has indicated the issue has been resolved; we will continue to monitor. May 9, 17:18:00 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 5 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>16:13:03</var> GMT+0</small><br><strong>Monitoring</strong> - Purolator is currently experiencing an outage..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>16:58:32</var> GMT+0</small><br><strong>Monitoring</strong> - Purloator has indicated the issue has been resolved; we will continue to monitor..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>17:18:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Sat, 9 May 2026 16:13:03 +0000</pubDate> <link>https://status.narvar.com/incident/cmoyjm6hr06pgxz8ggvbvyvlh</link> <guid>https://status.narvar.com/incident/cmoyjm6hr06pgxz8ggvbvyvlh</guid> </item> <item> <title> FedEx Returns Scheduled Maintenance on Saturday, May 9, 2026, 11:00 p.m. CT</title> <description> Type: Maintenance Duration: 6 hours Affected Components: Returns May 9, 04:00:00 GMT+0 - Identified - Please be advised of the following important service update from FedEx. Customers using FedEx® Returns Technology services may be unable to process certain transactions. Expected Duration: 6 hours Affected Functionality: All May 9, 04:00:01 GMT+0 - Identified - Maintenance is now in progress May 9, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 6 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised of the following important service update from FedEx. Customers using FedEx® Returns Technology services may be unable to process certain transactions. Expected Duration: 6 hours Affected Functionality: All.</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Sat, 9 May 2026 04:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmount9cj00eiydl5j9qv0285</link> <guid>https://status.narvar.com/maintenance/cmount9cj00eiydl5j9qv0285</guid> </item> <item> <title>Klaviyo outage affecting notifications for some clients.</title> <description> Type: Incident Duration: 6 hours and 50 minutes Affected Components: Notify May 6, 00:00:25 GMT+0 - Identified - We are currently monitoring the issue and will provide additional updates as they are made available. May 6, 00:59:30 GMT+0 - Monitoring - Klaviyo has stated service is gradually returning to normal; we are still monitoring the issue until service is fully restored. May 6, 03:14:06 GMT+0 - Monitoring - Klaviyo has confirmed the issue is resolved. Any failed messages are being replayed. We will continue to monitor until this process is complete. May 6, 03:39:17 GMT+0 - Monitoring - We are continuing to monitor the progress and will provide another update tomorrow morning by 9:00 PST. May 6, 05:46:06 GMT+0 - Resolved - This incident has been resolved. May 5, 22:56:24 GMT+0 - Investigating - Our third-party service Klaviyo is currently experiencing an outage, which could cause delays in notifications being sent out. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 6 hours and 50 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>00:00:25</var> GMT+0</small><br><strong>Identified</strong> - We are currently monitoring the issue and will provide additional updates as they are made available..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>00:59:30</var> GMT+0</small><br><strong>Monitoring</strong> - Klaviyo has stated service is gradually returning to normal; we are still monitoring the issue until service is fully restored..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>03:14:06</var> GMT+0</small><br><strong>Monitoring</strong> - Klaviyo has confirmed the issue is resolved. Any failed messages are being replayed. We will continue to monitor until this process is complete..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>03:39:17</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to monitor the progress and will provide another update tomorrow morning by 9:00 PST. .</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>05:46:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>22:56:24</var> GMT+0</small><br><strong>Investigating</strong> - Our third-party service Klaviyo is currently experiencing an outage, which could cause delays in notifications being sent out..</p> ]]> </content:encoded> <pubDate>Tue, 5 May 2026 22:56:24 +0000</pubDate> <link>https://status.narvar.com/incident/cmot89h9001x6i7atjvthn17i</link> <guid>https://status.narvar.com/incident/cmot89h9001x6i7atjvthn17i</guid> </item> <item> <title>USPS Maintenance for Label Broker Service on April 28, 2026, at 9:00 PM ET</title> <description> Type: Maintenance Duration: 3 hours Affected Components: Carriers Apr 29, 01:00:00 GMT+0 - Identified - USPS is scheduling maintenance for their USPS Label Broker® service. During this time, there may be intermittent issues submitting **USPS Printerless** returns. **Maintenance Window:** April 28, 2026 at 9:00 PM ET – April 29, 2026 at 12:00 AM ET For any questions or concerns, please reach out to Narvar Support. Apr 29, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 29, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 3 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - USPS is scheduling maintenance for their USPS Label Broker® service. During this time, there may be intermittent issues submitting **USPS Printerless** returns. **Maintenance Window:** April 28, 2026 at 9:00 PM ET – April 29, 2026 at 12:00 AM ET For any questions or concerns, please reach out to Narvar Support..</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Wed, 29 Apr 2026 01:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmod5gncq00gbnjh2sfs221gx</link> <guid>https://status.narvar.com/maintenance/cmod5gncq00gbnjh2sfs221gx</guid> </item> <item> <title>USPS printerless returns unavailable</title> <description> Type: Incident Duration: 11 hours and 49 minutes Affected Components: Narvar Returns and Exchanges for Shopify, Returns Apr 28, 13:40:00 GMT+0 - Resolved - This incident has been resolved. Apr 28, 04:00:12 GMT+0 - Investigating - USPS Printerless Returns are currently not available. We are investigating further and will be working on a fix. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 11 hours and 49 minutes</p> <p><strong>Affected Components:</strong> , </p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>13:40:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>04:00:12</var> GMT+0</small><br><strong>Investigating</strong> - USPS Printerless Returns are currently not available. We are investigating further and will be working on a fix..</p> ]]> </content:encoded> <pubDate>Tue, 28 Apr 2026 04:00:12 +0000</pubDate> <link>https://status.narvar.com/incident/cmoi3lcp20c1ppqu1nndpm9j2</link> <guid>https://status.narvar.com/incident/cmoi3lcp20c1ppqu1nndpm9j2</guid> </item> <item> <title>FedEx Printerless Return Failure</title> <description> Type: Incident Duration: 45 minutes Affected Components: Carriers Apr 12, 05:15:18 GMT+0 - Investigating - We are currently experiencing errors with FedEx Printerless returns. We have reached out to the FedEx team and will provide another update as soon as more information is available. Apr 12, 06:00:00 GMT+0 - Resolved - This incident has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 45 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>05:15:18</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing errors with FedEx Printerless returns. We have reached out to the FedEx team and will provide another update as soon as more information is available..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> </content:encoded> <pubDate>Sun, 12 Apr 2026 05:15:18 +0000</pubDate> <link>https://status.narvar.com/incident/cmnvb8b1604mbar4nc7w718k2</link> <guid>https://status.narvar.com/incident/cmnvb8b1604mbar4nc7w718k2</guid> </item> <item> <title>Canada Post Returns Label Generation Failure</title> <description> Type: Incident Duration: 2 hours and 14 minutes Affected Components: Carriers Apr 12, 03:15:00 GMT+0 - Investigating - We are currently experiencing errors being returned by Canada Post. We have reached out to the Canada Post team and will provide another update as soon as more information is available. Apr 12, 05:29:24 GMT+0 - Resolved - This issue is now resolved. We are seeing Canada Post returns process as expected. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 2 hours and 14 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>03:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing errors being returned by Canada Post. We have reached out to the Canada Post team and will provide another update as soon as more information is available..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>05:29:24</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved. We are seeing Canada Post returns process as expected..</p> ]]> </content:encoded> <pubDate>Sun, 12 Apr 2026 03:15:00 +0000</pubDate> <link>https://status.narvar.com/incident/cmnv8schj03vhar4ns6yx01uk</link> <guid>https://status.narvar.com/incident/cmnv8schj03vhar4ns6yx01uk</guid> </item> <item> <title>Google Outage Impacting Shopify Returns - Delayed Notifications and Status Updates</title> <description> Type: Incident Duration: 8 days, 13 hours and 9 minutes Affected Components: Narvar Returns and Exchanges for Shopify Apr 7, 02:10:53 GMT+0 - Identified - We have determined that this is caused by a Google outage. Our contacts at Google have acknowledged and are investigating further. Apr 7, 03:14:55 GMT+0 - Resolved - Google has confirmed this is now resolved. Please note that there may still be some delays as our system catches up on the backlog of updates. However, all signs show systems returning to normal operations. Apr 6, 23:49:47 GMT+0 - Investigating - We are currently experiencing delays in Shopify notifications, as well as tracking and status updates for Shopify returns. We will provide more information as soon as it is available. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 8 days, 13 hours and 9 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>02:10:53</var> GMT+0</small><br><strong>Identified</strong> - We have determined that this is caused by a Google outage. Our contacts at Google have acknowledged and are investigating further..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>03:14:55</var> GMT+0</small><br><strong>Resolved</strong> - Google has confirmed this is now resolved. Please note that there may still be some delays as our system catches up on the backlog of updates. However, all signs show systems returning to normal operations. .</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>23:49:47</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing delays in Shopify notifications, as well as tracking and status updates for Shopify returns. We will provide more information as soon as it is available. .</p> ]]> </content:encoded> <pubDate>Mon, 6 Apr 2026 23:49:47 +0000</pubDate> <link>https://status.narvar.com/incident/cmnnueg5r0ak9wyyofbafnhq9</link> <guid>https://status.narvar.com/incident/cmnnueg5r0ak9wyyofbafnhq9</guid> </item> <item> <title>Issue with Returns portal</title> <description> Type: Incident Duration: 1 hour and 35 minutes Affected Components: Returns Mar 26, 22:03:34 GMT+0 - Investigating - We are currently investigating an issue affecting the Narvar Returns portal. We will provide another update as soon as more information becomes available. Mar 26, 22:39:19 GMT+0 - Investigating - We continue to investigate the issue affecting the Narvar Returns portal. We will provide another update as soon as we have more information. Mar 26, 22:54:55 GMT+0 - Monitoring - We have deployed a fix and are now observing successful access to the Returns portal. We will continue monitoring to ensure stability. Mar 26, 23:38:12 GMT+0 - Resolved - The issue impacting the Narvar Returns portal has been resolved. We appreciate your patience and understanding. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 35 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>22:03:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting the Narvar Returns portal. We will provide another update as soon as more information becomes available..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>22:39:19</var> GMT+0</small><br><strong>Investigating</strong> - We continue to investigate the issue affecting the Narvar Returns portal. We will provide another update as soon as we have more information..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>22:54:55</var> GMT+0</small><br><strong>Monitoring</strong> - We have deployed a fix and are now observing successful access to the Returns portal. We will continue monitoring to ensure stability..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>23:38:12</var> GMT+0</small><br><strong>Resolved</strong> - The issue impacting the Narvar Returns portal has been resolved. We appreciate your patience and understanding..</p> ]]> </content:encoded> <pubDate>Thu, 26 Mar 2026 22:03:34 +0000</pubDate> <link>https://status.narvar.com/incident/cmn80rgwo00t3byixp9yn9g2k</link> <guid>https://status.narvar.com/incident/cmn80rgwo00t3byixp9yn9g2k</guid> </item> <item> <title>Intermittent issue with FedEx Tracking API </title> <description> Type: Incident Duration: 3 hours and 34 minutes Affected Components: Carriers Mar 20, 19:10:25 GMT+0 - Investigating - We're currently investigating intermittent delays in FedEx carrier scans. We are currently working with FedEx and will provide more information as it becomes available. Mar 20, 20:20:55 GMT+0 - Identified - We've isolated the issue and are working with FedEx to resolve it. Mar 20, 22:44:24 GMT+0 - Resolved - The intermittent issue causing delays with FedEx carrier scans has now been resolved. We appreciate your patience and understanding. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 3 hours and 34 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>19:10:25</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating intermittent delays in FedEx carrier scans. We are currently working with FedEx and will provide more information as it becomes available..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>20:20:55</var> GMT+0</small><br><strong>Identified</strong> - We've isolated the issue and are working with FedEx to resolve it..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>22:44:24</var> GMT+0</small><br><strong>Resolved</strong> - The intermittent issue causing delays with FedEx carrier scans has now been resolved. We appreciate your patience and understanding..</p> ]]> </content:encoded> <pubDate>Fri, 20 Mar 2026 19:10:25 +0000</pubDate> <link>https://status.narvar.com/incident/cmmz9xq5i020i2hcd4h8znb6y</link> <guid>https://status.narvar.com/incident/cmmz9xq5i020i2hcd4h8znb6y</guid> </item> <item> <title>Issue with Track links on Email notifications</title> <description> Type: Incident Duration: 36 minutes Affected Components: Track Mar 16, 17:35:11 GMT+0 - Resolved - The issue impacting Narvar Track links in email notifications has been resolved. We appreciate your patience and understanding. Mar 16, 10:00:00 GMT+0 - Investigating - We're currently investigating an issue impacting Narvar Track links in email notifications. We will provide more information as soon as it becomes available. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 36 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>17:35:11</var> GMT+0</small><br><strong>Resolved</strong> - The issue impacting Narvar Track links in email notifications has been resolved. We appreciate your patience and understanding..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We're currently investigating an issue impacting Narvar Track links in email notifications. We will provide more information as soon as it becomes available..</p> ]]> </content:encoded> <pubDate>Mon, 16 Mar 2026 10:00:00 +0000</pubDate> <link>https://status.narvar.com/incident/cmmtfhvyq05om429d9xpeemzk</link> <guid>https://status.narvar.com/incident/cmmtfhvyq05om429d9xpeemzk</guid> </item> <item> <title>Canada Post Returns Label Generation Failure</title> <description> Type: Incident Duration: 1 hour and 24 minutes Affected Components: Carriers Mar 15, 21:28:10 GMT+0 - Investigating - We are experiencing intermittent timeout errors being returned by Canada Post. We have reached out to the Canada Post team and will provide another update as soon as more information is available. Mar 15, 22:52:30 GMT+0 - Resolved - Return labels for the carrier are now being successfully generated. This issue has been resolved. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 24 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>21:28:10</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing intermittent timeout errors being returned by Canada Post. We have reached out to the Canada Post team and will provide another update as soon as more information is available..</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>22:52:30</var> GMT+0</small><br><strong>Resolved</strong> - Return labels for the carrier are now being successfully generated. This issue has been resolved..</p> ]]> </content:encoded> <pubDate>Sun, 15 Mar 2026 21:28:10 +0000</pubDate> <link>https://status.narvar.com/incident/cmms9nkem03vn9fxhqbuqa1ha</link> <guid>https://status.narvar.com/incident/cmms9nkem03vn9fxhqbuqa1ha</guid> </item> <item> <title>Intermittent USPS Return Label Timeouts</title> <description> Type: Incident Duration: 1 hour and 42 minutes Affected Components: Carriers Mar 12, 20:34:47 GMT+0 - Resolved - USPS has confirmed they have resolved the issue, and we are seeing labels being generated normally. Mar 12, 18:52:34 GMT+0 - Investigating - We are experiencing intermittent timeout errors being returned by USPS. We have reached out to the USPS team and will provide another update as soon as more information is available. Mar 12, 19:58:32 GMT+0 - Identified - Our team is in communication with the carrier, and we are currently monitoring all updates from them. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 hour and 42 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>20:34:47</var> GMT+0</small><br><strong>Resolved</strong> - USPS has confirmed they have resolved the issue, and we are seeing labels being generated normally..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>18:52:34</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing intermittent timeout errors being returned by USPS. We have reached out to the USPS team and will provide another update as soon as more information is available..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>19:58:32</var> GMT+0</small><br><strong>Identified</strong> - Our team is in communication with the carrier, and we are currently monitoring all updates from them..</p> ]]> </content:encoded> <pubDate>Thu, 12 Mar 2026 18:52:34 +0000</pubDate> <link>https://status.narvar.com/incident/cmmntrwu407nulbbgwes0e8ye</link> <guid>https://status.narvar.com/incident/cmmntrwu407nulbbgwes0e8ye</guid> </item> <item> <title>FedEx Returns Technology Planned System Outage on March 07, 2026, 11:00 p.m. CT</title> <description> Type: Maintenance Duration: 5 hours Affected Components: Narvar Returns and Exchanges for Shopify, Returns Mar 8, 04:00:00 GMT+0 - Identified - FedEx has scheduled a planned outage for FedEx® Returns Technology services. The downtime is expected to be 5 hours. Customers using FTR may be unable to process certain transactions during this period. Start Date and Time: Saturday, March 07, 2026, 11:00 p.m. CT End Date and Time: Sunday, March 08, 2026, 04:00 a.m. CT Affected Functionality: All Services Services are expected to be resumed after the prescribed duration. For any questions or concerns, please contact Narvar Support. Mar 8, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 8, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> , </p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - FedEx has scheduled a planned outage for FedEx® Returns Technology services. The downtime is expected to be 5 hours. Customers using FTR may be unable to process certain transactions during this period. Start Date and Time: Saturday, March 07, 2026, 11:00 p.m. CT End Date and Time: Sunday, March 08, 2026, 04:00 a.m. CT Affected Functionality: All Services Services are expected to be resumed after the prescribed duration. For any questions or concerns, please contact Narvar Support..</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Sun, 8 Mar 2026 04:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmmey24oh07db12bz94t5crfu</link> <guid>https://status.narvar.com/maintenance/cmmey24oh07db12bz94t5crfu</guid> </item> <item> <title>Cycleon/Rebound brief scheduled maintenance on March 2nd, 2026 at 5:00 AM CET</title> <description> Type: Maintenance Duration: 1 hour Affected Components: Carriers, Returns Mar 2, 04:00:00 GMT+0 - Identified - Cycleon/Rebound will undergo scheduled maintenance during the following window. During this period, label generation and portals will be temporarily unavailable. Maintenance window: March 2, 2026 – 5:00 AM CET to March 2, 2026 – 6:00 AM CET A brief downtime of approximately 5 to 10 minutes is expected during this window. Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support. Mar 2, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 2, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 1 hour</p> <p><strong>Affected Components:</strong> , </p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - Cycleon/Rebound will undergo scheduled maintenance during the following window. During this period, label generation and portals will be temporarily unavailable. Maintenance window: March 2, 2026 – 5:00 AM CET to March 2, 2026 – 6:00 AM CET A brief downtime of approximately 5 to 10 minutes is expected during this window. Service should resume once the maintenance is complete. For any questions or concerns, please contact Narvar Support..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Mon, 2 Mar 2026 04:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmm3ogfh108pc13hh4bf6fm9x</link> <guid>https://status.narvar.com/maintenance/cmm3ogfh108pc13hh4bf6fm9x</guid> </item> <item> <title>Royal Mail scheduled maintenance on February 26th, 2026 at (03:00 PM EST)</title> <description> Type: Maintenance Duration: 4 hours Affected Components: Narvar Returns and Exchanges for Shopify, Returns Feb 26, 20:00:00 GMT+0 - Identified - **Scheduled Maintenance – Royal Mail** Royal Mail has informed us that their services will be temporarily unavailable due to the rollout of new features and system enhancements. **Impact** Shipping label production will not be available during this time. **Maintenance Window (GMT)** * **Start:** 26 February 2026 – 20:00 * **End:** 27 February 2026 – 00:00 For any questions or concerns, please contact Narvar Support. Feb 26, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 27, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 4 hours</p> <p><strong>Affected Components:</strong> , </p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Scheduled Maintenance – Royal Mail** Royal Mail has informed us that their services will be temporarily unavailable due to the rollout of new features and system enhancements. **Impact** Shipping label production will not be available during this time. **Maintenance Window (GMT)** * **Start:** 26 February 2026 – 20:00 * **End:** 27 February 2026 – 00:00 For any questions or concerns, please contact Narvar Support..</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Thu, 26 Feb 2026 20:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmlqzdze406bt587btz04yuu8</link> <guid>https://status.narvar.com/maintenance/cmlqzdze406bt587btz04yuu8</guid> </item> <item> <title>SparkPost outage impacting notification emails</title> <description> Type: Incident Duration: 18 minutes Affected Components: Carriers Feb 24, 19:37:57 GMT+0 - Investigating - SparkPost is experiencing an outage which is affecting notification emails, they have identified the issue and are working to resolve. Feb 24, 19:55:44 GMT+0 - Resolved - SparkPost has updated that they fixed the issue. Narvar notification emails are currently going through again. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 18 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>19:37:57</var> GMT+0</small><br><strong>Investigating</strong> - SparkPost is experiencing an outage which is affecting notification emails, they have identified the issue and are working to resolve..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>19:55:44</var> GMT+0</small><br><strong>Resolved</strong> - SparkPost has updated that they fixed the issue. Narvar notification emails are currently going through again..</p> ]]> </content:encoded> <pubDate>Tue, 24 Feb 2026 19:37:57 +0000</pubDate> <link>https://status.narvar.com/incident/cmm10cnfa00712b3u19eeknij</link> <guid>https://status.narvar.com/incident/cmm10cnfa00712b3u19eeknij</guid> </item> <item> <title>InPost scheduled maintenance on February 8th, 2026</title> <description> Type: Maintenance Duration: 11 hours and 30 minutes Affected Components: Carriers, Track Feb 8, 10:00:00 GMT+0 - Identified - InPost will undergo scheduled maintenance during the following window. During this period, parcel tracking services may be temporarily unavailable or experience delays. **Maintenance window:** February 8, 2026 – 10:00 AM GMT to February 8, 2026 – 9:30 PM GMT The maintenance window includes contingency rollback time. The expected service outage during this window is up to 5 hours. **During the maintenance, parcel tracking status will not be available via the following integrations:** * Client / Customer embedded tracking API * Yodel by InPost website and App * eRin * Solo **If services remain accessible, tracking data may still be delayed in the following areas:** • E2E – Tracking status updates will be processed after the maintenance window • IVR – Parcel information will not be available • Customer Messaging – SMS, push, and email parcel status notifications will not be sent • [Yodel.co.uk](http://Yodel.co.uk) SFTP IOD tracking data files – Historic data will remain available; new events will be updated after maintenance • Yodel by InPost website and app – Historic tracking data will remain available; new events will be updated after maintenance • Containerisation, PAN, and ECR request files received via Seeburger SFTP will queue during the maintenance and be processed once complete **Locker deliveries and collections, as well as PUDO and store deliveries and collections, will not be impacted by this maintenance.** Service should be restored once the maintenance is complete, and any delayed tracking updates will be processed after the window has ended. For any questions or concerns, please contact Narvar Support. Feb 8, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 8, 21:30:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> < SFTP IOD tracking data files – Historic data will remain available; new events will be updated after maintenance • Yodel by InPost website and app – Historic tracking data will remain available; new events will be updated after maintenance • Containerisation, PAN, and ECR request files received via Seeburger SFTP will queue during the maintenance and be processed once complete **Locker deliveries and collections, as well as PUDO and store deliveries and collections, will not be impacted by this maintenance.** Service should be restored once the maintenance is complete, and any delayed tracking updates will be processed after the window has ended. For any questions or concerns, please contact Narvar Support..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Sun, 8 Feb 2026 10:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmlbjdy4x00nh61ojigr3d377</link> <guid>https://status.narvar.com/maintenance/cmlbjdy4x00nh61ojigr3d377</guid> </item> <item> <title>USPS scheduled maintenance on February 7th, 2026 at (8:00 PM EST)</title> <description> Type: Maintenance Duration: 8 hours Affected Components: Track Feb 8, 01:00:00 GMT+0 - Identified - USPS will undergo scheduled maintenance during the following window. During this period, tracking updates may be delayed and tracking information may appear stale. Maintenance window: February 7, 2026 – 8:00 PM EST to February 8, 2026 – 4:00 AM EST Tracking data will continue to be received during the maintenance window and will be processed once the maintenance is complete. For any questions or concerns, please contact Narvar Support. Feb 8, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 8, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 8 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - USPS will undergo scheduled maintenance during the following window. During this period, tracking updates may be delayed and tracking information may appear stale. Maintenance window: February 7, 2026 – 8:00 PM EST to February 8, 2026 – 4:00 AM EST Tracking data will continue to be received during the maintenance window and will be processed once the maintenance is complete. For any questions or concerns, please contact Narvar Support..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Sun, 8 Feb 2026 01:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmlbjluj001em12xmsjbqkb6e</link> <guid>https://status.narvar.com/maintenance/cmlbjluj001em12xmsjbqkb6e</guid> </item> <item> <title>Royal Mail scheduled maintenance on February 7th, 2026 at (2:30 PM PST)</title> <description> Type: Maintenance Duration: 6 hours and 30 minutes Affected Components: Carriers, Track, Notify Feb 7, 22:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 8, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 7, 22:30:00 GMT+0 - Identified - Royal Mail will undergo scheduled maintenance during the following window. During this period, tracking updates may not be received. **Maintenance window:** February 7, 2026 - 2:30 PM PST to February 7, 2026 - 9:00 PM PST Service should be restored once the maintenance is complete, and any missed tracking updates will be sent after the window has ended. No other areas will be impacted by this planned outage, and other carriers will remain unaffected. For any questions or concerns, please contact Narvar Support. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 6 hours and 30 minutes</p> <p><strong>Affected Components:</strong> , , </p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>22:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Identified</strong> - Royal Mail will undergo scheduled maintenance during the following window. During this period, tracking updates may not be received. **Maintenance window:** February 7, 2026 - 2:30 PM PST to February 7, 2026 - 9:00 PM PST Service should be restored once the maintenance is complete, and any missed tracking updates will be sent after the window has ended. No other areas will be impacted by this planned outage, and other carriers will remain unaffected. For any questions or concerns, please contact Narvar Support..</p> ]]> </content:encoded> <pubDate>Sat, 7 Feb 2026 22:30:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cml5g3lte03qpnxil62sx379a</link> <guid>https://status.narvar.com/maintenance/cml5g3lte03qpnxil62sx379a</guid> </item> <item> <title>DPD UK Scheduled Maintenance</title> <description> Type: Maintenance Duration: 8 hours Affected Components: Track, Notify Feb 4, 09:00:00 GMT+0 - Identified - Hello**,** We want to inform you that **DPD UK** will be performing a scheduled maintenance on **Wednesday, February 4, 2026**. **Start Time:** Wednesday, February 4, 9:00 AM GMT **End Time:** Wednesday, February 4, 5:00 PM GMT **Expected Duration:** 8 hours During this period, users will not be able to access **DPD UK tracking services**. This is a standard maintenance activity, and no changes are being made to data structures or how information is sent or received. Please reach out to Narvar Support if there are any questions or concerns. **Sincerely,** Narvar Support Feb 4, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 4, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 8 hours</p> <p><strong>Affected Components:</strong> , </p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hello**,** We want to inform you that **DPD UK** will be performing a scheduled maintenance on **Wednesday, February 4, 2026**. **Start Time:** Wednesday, February 4, 9:00 AM GMT **End Time:** Wednesday, February 4, 5:00 PM GMT **Expected Duration:** 8 hours During this period, users will not be able to access **DPD UK tracking services**. This is a standard maintenance activity, and no changes are being made to data structures or how information is sent or received. Please reach out to Narvar Support if there are any questions or concerns. **Sincerely,** Narvar Support.</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Wed, 4 Feb 2026 09:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cml73iwgi038n9dq3jsgb18w6</link> <guid>https://status.narvar.com/maintenance/cml73iwgi038n9dq3jsgb18w6</guid> </item> <item> <title>Royal Mail scheduled maintenance on January 29th, 2026 at (12:00 PM PST)</title> <description> Type: Maintenance Duration: 4 hours Affected Components: General Updates / Maintenance Jan 29, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 29, 20:00:00 GMT+0 - Identified - Royal Mail will undergo scheduled maintenance during the following windows. During these periods, there may be up to 10 minutes of downtime. Customers could experience issues generating return labels or submitting return requests. If a request fails, please wait a few minutes and try again after the maintenance window has passed. For any questions or concerns, please contact Narvar Support. Jan 30, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 4 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Royal Mail will undergo scheduled maintenance during the following windows. During these periods, there may be up to 10 minutes of downtime. Customers could experience issues generating return labels or submitting return requests. If a request fails, please wait a few minutes and try again after the maintenance window has passed. For any questions or concerns, please contact Narvar Support..</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Thu, 29 Jan 2026 20:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmkh035da006fz1lxkpcf6wr7</link> <guid>https://status.narvar.com/maintenance/cmkh035da006fz1lxkpcf6wr7</guid> </item> <item> <title>FedEx scheduled maintenance on January 10, 2026 – 11:00 PM CT</title> <description> Type: Maintenance Duration: 6 hours Affected Components: General Updates / Maintenance Jan 11, 05:00:00 GMT+0 - Identified - Hello, We wanted to inform you that FedEx will be performing a scheduled maintenance this weekend due to a certificate update for the FedEx® Returns Technology API. Start Time: Saturday, January 10, 2026, 11:00 p.m. CT End Time: Sunday, January 11, 2026, 05:00 a.m. CT Expected Duration: 6 hours During this period, FedEx return services, including Printerless returns and FedEx Commercial, may experience disruptions. Our team is actively coordinating with the FedEx Carrier Engineering team to determine whether any action is required on our end. For any questions or concerns, please contact Narvar Support. Jan 11, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 11, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 6 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hello, We wanted to inform you that FedEx will be performing a scheduled maintenance this weekend due to a certificate update for the FedEx® Returns Technology API. Start Time: Saturday, January 10, 2026, 11:00 p.m. CT End Time: Sunday, January 11, 2026, 05:00 a.m. CT Expected Duration: 6 hours During this period, FedEx return services, including Printerless returns and FedEx Commercial, may experience disruptions. Our team is actively coordinating with the FedEx Carrier Engineering team to determine whether any action is required on our end. For any questions or concerns, please contact Narvar Support..</p> <p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Sun, 11 Jan 2026 05:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmk56rtfz00rtdlvdiv1ru0w2</link> <guid>https://status.narvar.com/maintenance/cmk56rtfz00rtdlvdiv1ru0w2</guid> </item> <item> <title>Database instance upgrade</title> <description> Type: Maintenance Duration: 30 minutes Affected Components: General Updates / Maintenance Nov 29, 03:00:00 GMT+0 - Identified - We are planning to perform a database instance upgrade to ensure system stability. This maintenance will require a **planned downtime of approximately 5 minutes**, during which any attempts to **submit returns will fail.** Nov 29, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 29, 03:30:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 30 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning to perform a database instance upgrade to ensure system stability. This maintenance will require a **planned downtime of approximately 5 minutes**, during which any attempts to **submit returns will fail.** .</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Sat, 29 Nov 2025 03:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmijpgjwc04svyakvfg02rv2l</link> <guid>https://status.narvar.com/maintenance/cmijpgjwc04svyakvfg02rv2l</guid> </item> <item> <title>Royal Mail Intersoft scheduled maintenance on November 17th, 2025 at 20:00 BST</title> <description> Type: Maintenance Duration: 4 hours Affected Components: General Updates / Maintenance Nov 17, 08:30:00 GMT+0 - Identified - Royal Mail Intersoft will be rolling out a scheduled maintenance on November 17th, 2025, at 20:00 BST to November 18, 2025, at 00:00 BST. During this period, there will be a downtime of approximately 10 minutes in a 4-hour scheduled window. Customers may be unable to generate return labels during this time. We appreciate your understanding and recommend monitoring for updates once the maintenance is completed. For any questions or concerns, please contact Narvar Support. Nov 17, 08:30:01 GMT+0 - Identified - Maintenance is now in progress Nov 17, 12:30:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 4 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Identified</strong> - Royal Mail Intersoft will be rolling out a scheduled maintenance on November 17th, 2025, at 20:00 BST to November 18, 2025, at 00:00 BST. During this period, there will be a downtime of approximately 10 minutes in a 4-hour scheduled window. Customers may be unable to generate return labels during this time. We appreciate your understanding and recommend monitoring for updates once the maintenance is completed. For any questions or concerns, please contact Narvar Support..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>08:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Mon, 17 Nov 2025 08:30:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmhxlxd8w00jgw04p3d5q9tdo</link> <guid>https://status.narvar.com/maintenance/cmhxlxd8w00jgw04p3d5q9tdo</guid> </item> <item> <title>FedEx Scheduled Maintenance November 8, 2025 11:00pm CT</title> <description> Type: Maintenance Duration: 6 hours Affected Components: General Updates / Maintenance Nov 9, 05:00:00 GMT+0 - Identified - Hello, We wanted to inform you that **FedEx will be performing a scheduled maintenance** this weekend. **Start Time:** Saturday, November 8, 2025 – 11:00 PM CT **End Time:** Sunday, November 9, 2025 – 05:00 AM CT **Expected Duration:** 6 hours During this period, FedEx return services—including **Printerless returns and FedEx commercial** —may experience disruptions. Our team is actively coordinating with the FedEx Carrier Engineering team to confirm if any action is required on our end. For any questions or concerns, please contact **Narvar Support**. Nov 9, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 9, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 6 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hello, We wanted to inform you that **FedEx will be performing a scheduled maintenance** this weekend. **Start Time:** Saturday, November 8, 2025 – 11:00 PM CT **End Time:** Sunday, November 9, 2025 – 05:00 AM CT **Expected Duration:** 6 hours During this period, FedEx return services—including **Printerless returns and FedEx commercial** —may experience disruptions. Our team is actively coordinating with the FedEx Carrier Engineering team to confirm if any action is required on our end. For any questions or concerns, please contact **Narvar Support**..</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Sun, 9 Nov 2025 05:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmhohev1u03ur77x1tuavy9xo</link> <guid>https://status.narvar.com/maintenance/cmhohev1u03ur77x1tuavy9xo</guid> </item> <item> <title>USPS Maintenance on Nov 4, 9:00 PM ET</title> <description> Type: Maintenance Duration: 3 hours Affected Components: General Updates / Maintenance Nov 5, 02:00:00 GMT+0 - Identified - Hello, We wanted to inform you that **USPS will be performing a scheduled maintenance** on November 4, from 9 PM ET, due to a planned deployment at their end. **Start Time:** November 4, 2025 – 9:00 PM ET **Expected Duration:** 3 hours During this period, USPS **return services—including Mail and Printerless returns**—may experience disruptions. This could affect USPS customers utilizing Shopify or Narvar Returns. Our team is actively coordinating with the USPS Engineering team to confirm if any action is required on the Narvar end. For any questions or concerns, please contact **Narvar Support**. Nov 5, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 5, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 3 hours</p> <p><strong>Affected Components:</strong> </p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hello, We wanted to inform you that **USPS will be performing a scheduled maintenance** on November 4, from 9 PM ET, due to a planned deployment at their end. **Start Time:** November 4, 2025 – 9:00 PM ET **Expected Duration:** 3 hours During this period, USPS **return services—including Mail and Printerless returns**—may experience disruptions. This could affect USPS customers utilizing Shopify or Narvar Returns. Our team is actively coordinating with the USPS Engineering team to confirm if any action is required on the Narvar end. For any questions or concerns, please contact **Narvar Support**..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Wed, 5 Nov 2025 02:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmhkfqreh04h0kby025o1ustm</link> <guid>https://status.narvar.com/maintenance/cmhkfqreh04h0kby025o1ustm</guid> </item> <item> <title>Royal Mail Intersoft scheduled maintenance on November 2nd, 2025 at 20:00 GMT</title> <description> Type: Maintenance Duration: 5 hours Affected Components: Carriers, Narvar Returns and Exchanges for Shopify, Returns, General Updates / Maintenance Nov 2, 21:00:00 GMT+0 - Identified - Royal Mail Intersoft will be rolling out a scheduled maintenance on November 2nd, 2025, at 20:00 GMT to November 3rd, 2025, at 01:00 GMT. During this period, there will be a downtime of approximately 30 minutes in a 5-hour scheduled window. Customers may be unable to generate return labels during this time. We appreciate your understanding and recommend monitoring for updates once the maintenance is completed. For any questions or concerns, please contact **Narvar Support**. Sincerely, **Narvar Support** Nov 2, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 3, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Maintenance</p> <p><strong>Duration:</strong> 5 hours</p> <p><strong>Affected Components:</strong> , , , </p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Royal Mail Intersoft will be rolling out a scheduled maintenance on November 2nd, 2025, at 20:00 GMT to November 3rd, 2025, at 01:00 GMT. During this period, there will be a downtime of approximately 30 minutes in a 5-hour scheduled window. Customers may be unable to generate return labels during this time. We appreciate your understanding and recommend monitoring for updates once the maintenance is completed. For any questions or concerns, please contact **Narvar Support**. Sincerely, **Narvar Support**.</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> </content:encoded> <pubDate>Sun, 2 Nov 2025 21:00:00 +0000</pubDate> <link>https://status.narvar.com/maintenance/cmhf4jt7o001r11ky0t8oe5yp</link> <guid>https://status.narvar.com/maintenance/cmhf4jt7o001r11ky0t8oe5yp</guid> </item> </channel> </rss>