Snapshot 65096
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "We would like to inform you of an upcoming scheduled maintenance on September 10th, 23:00 PM (CEST). \n\nThis maintenance will include a brief downtime period, during which SDM will be temporarily unavailable.\n\nPlease complete any critical operations involving Akeneo SDM before the maintenance begins.\n\nThank you for your patience and understanding.",
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"body": "# 📢 Product Update: Enhanced Reporting, Better Error Resolution \u0026 Smoother Publishing\n\nWe have rolled out key updates to your reporting and error-handling experience, designed to give you better visibility into your product data, eliminate export friction, and resolve channel publishing errors automatically.\n\n* **New 'All Messages' Tab:** Easily view item-level reporting messages in one unified place without having to click through separate category or catalog views first. Filter by severity (*Error*, *Warning*, *Info*) to quickly identify what needs your attention.\n* **Upgraded Product Filtering:** Finding specific product issues is now faster and more intuitive:\n* Filters now show **only** products present in the active report, rather than your entire catalog.\n* Search using human-readable product labels instead of internal IDs.\n* Filter updates apply instantly, saving you time during audits.\n\n### 🛠️ Automatic Error Handling \u0026 Publishing Fixes\n\n* **Amazon Vendor Error Auto-Recovery (Code 101202):** Previously, invalid cost price errors could block entire product submissions from reaching Amazon Vendor. The system now automatically recovers by resubmitting valid product attributes while isolating the offending cost attribute for your review. Your products publish successfully without getting stuck.\n* **Expanded eBay Multi-Value Limits:** We’ve expanded the multi-value attribute limit from 5 to 30 values, aligning directly with eBay’s platform capabilities. This eliminates publish-time export failures for listings with extensive item specifications.",
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"body": "We have had several reports of wrong or misleading error reports. This makes it harder for you to deep dive and correct marketplace synchronisation failures. We are seeing both false positive and false negative reports. We apologise for the inconvenience this may be causing you, but also to let you know - we are on the case! Since this is not an outage, updates may be slower than normal. But we will be doing our very best to get this experience working fully as fast as possible.",
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"body": "Working closely with Google over the weekend, they isolated the root cause and restored capacity. The incident is now resolved.\nGiven the impact on you and your customers, we are prioritising the steps needed to prevent a recurrence. Our first actions will be to produce a full postmortem and to work with Google to incorporate their own root cause analysis. We don't yet have an ETA for the follow-up actions, and will share more as soon as we do.\nIf you have any questions, please raise a new ticket, update an existing one, or reach out to your CSM.\nWe sincerely apologise for the disruption this caused you and your customers, and thank you for your patience.",
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"body": "GCP have confirmed this is an internal issue and raised to the Google engineering teams for support. Pending further updates. If you are impacted by this issue please raise a support ticket so that we can collate and provide updates directly as well.",
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"body": "We are currently investigating an issue affecting Shopify App synchronizations for some customers.\nDue to temporary errors from our cloud infrastructure providers, some synchronizations may fail or stop unexpectedly.\n\nOur team is actively investigating the issue and monitoring the situation.\nWe will provide another update as soon as we have more information.\nWe apologize for the inconvenience and appreciate your patience.",
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"body": "We've completed the changes needed to restore performance to normal levels. While we'll continue active monitoring, we're confident the issue is resolved and are now closing this incident. Thank you for your patience.",
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"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
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"shortlink": "https://stspg.io/hnhfmdnp08gk",
"started_at": "2026-06-25T14:52:38.234+02:00",
"status": "resolved",
"updated_at": "2026-06-26T10:37:08.462+02:00"
},
{
"components": [
{
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"description": null,
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"id": "x1jnfb3zshh7",
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"showcase": true,
"start_date": "2021-01-01T00:00:00.000+01:00",
"status": "operational",
"updated_at": "2026-10-02T10:36:58.365+02:00"
},
{
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"description": null,
"group_id": "cj00dl4f7gfl",
"id": "ls3r3spdv2g3",
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"position": 2,
"showcase": true,
"start_date": "2021-01-01T00:00:00.000+01:00",
"status": "operational",
"updated_at": "2026-09-14T17:25:28.451+02:00"
},
{
"created_at": "2024-05-02T10:06:21.024+02:00",
"description": null,
"group_id": "cj00dl4f7gfl",
"id": "wj5rps19ynj2",
"name": "GraphQL API",
"page_id": "zlchpk9n5p56",
"position": 3,
"showcase": true,
"start_date": "2024-04-30T00:00:00.000+02:00",
"status": "operational",
"updated_at": "2026-09-14T17:25:28.463+02:00"
}
],
"created_at": "2026-05-28T16:44:16.458+02:00",
"id": "dss0wkypmzxh",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "x1jnfb3zshh7",
"name": "PIM SaaS - UI",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "ls3r3spdv2g3",
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{
"code": "wj5rps19ynj2",
"name": "PIM SaaS - GraphQL API",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "Upgrade for the last part of the Continental Europe except Germany region is Done!\nPIM is fully operational for all tenants, all regions.\n\nAll upgrades are completed for this infrastructure maintenance. Thank you for your patience and understanding.",
"created_at": "2026-06-25T20:49:54.332+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-25T20:49:54.332+02:00",
"id": "cycr2b06kkld",
"incident_id": "dss0wkypmzxh",
"status": "completed",
"tweet_id": null,
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"updated_at": "2026-06-25T20:49:54.332+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
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},
{
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},
{
"code": "wj5rps19ynj2",
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"old_status": "operational"
}
],
"body": "The upgrade for the third and last part of Continental Europe except Germany region is starting.\nDuring this operation, the PIM platform will remain fully operational for all other regions, and also for all already upgraded European PIM instances.",
"created_at": "2026-06-25T20:00:59.466+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-25T20:00:59.466+02:00",
"id": "3j2n95xsvd3n",
"incident_id": "dss0wkypmzxh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-25T20:00:59.466+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "x1jnfb3zshh7",
"name": "PIM SaaS - UI",
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},
{
"code": "ls3r3spdv2g3",
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},
{
"code": "wj5rps19ynj2",
"name": "PIM SaaS - GraphQL API",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "Upgrade for the second part of the Continental Europe except Germany region is Done!\nPIM is fully operational for all tenants, all regions.\n\nNext upgrade is scheduled on June 25th 6pm UTC, for the third and last part of Continental Europe except Germany. During this operation, PIM platform will remain fully operational for all other regions.",
"created_at": "2026-06-24T20:45:30.316+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-24T20:45:30.316+02:00",
"id": "fc7n3ngcwv29",
"incident_id": "dss0wkypmzxh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-24T20:45:30.316+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "x1jnfb3zshh7",
"name": "PIM SaaS - UI",
"new_status": "under_maintenance",
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},
{
"code": "ls3r3spdv2g3",
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"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "wj5rps19ynj2",
"name": "PIM SaaS - GraphQL API",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "The upgrade for the second part (out of three) of Continental Europe except Germany region is starting.\nDuring this operation, the PIM platform will remain fully operational for all other regions.",
"created_at": "2026-06-24T20:00:19.223+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-24T20:00:19.223+02:00",
"id": "d9n8hcy724zc",
"incident_id": "dss0wkypmzxh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-24T20:00:19.223+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "x1jnfb3zshh7",
"name": "PIM SaaS - UI",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "ls3r3spdv2g3",
"name": "PIM SaaS - REST API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "wj5rps19ynj2",
"name": "PIM SaaS - GraphQL API",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "Upgrade for the first part of the Continental Europe except Germany region is Done!\nPIM is fully operational for all tenants, all regions.\n\nNext upgrade is scheduled on June 24th 6pm UTC, for the second part (out of three) of Continental Europe except Germany. During this operation, PIM platform will remain fully operational for all other regions.",
"created_at": "2026-06-23T21:23:05.291+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-23T21:23:05.291+02:00",
"id": "fnzd367j9k15",
"incident_id": "dss0wkypmzxh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-23T21:23:05.291+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "x1jnfb3zshh7",
"name": "PIM SaaS - UI",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "ls3r3spdv2g3",
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"old_status": "operational"
},
{
"code": "wj5rps19ynj2",
"name": "PIM SaaS - GraphQL API",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "The upgrade for the first part (out of three) of Continental Europe except Germany region is starting.\nDuring this operation, the PIM platform will remain fully operational for all other regions.",
"created_at": "2026-06-23T20:02:33.712+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-23T20:02:33.712+02:00",
"id": "d6ytrg57pdny",
"incident_id": "dss0wkypmzxh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-23T20:02:33.712+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "x1jnfb3zshh7",
"name": "PIM SaaS - UI",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "ls3r3spdv2g3",
"name": "PIM SaaS - REST API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "wj5rps19ynj2",
"name": "PIM SaaS - GraphQL API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Upgrade for the second part of the Germany region is Done!\nThere is no impact on the PIM from this operation for all tenants, all regions.\n\nNext upgrade is scheduled on June 23rd 6pm UTC, for the first part (out of three) of Continental Europe except Germany. During this operation, PIM platform will remain fully operational for all other regions.",
"created_at": "2026-06-18T20:56:04.951+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-18T20:56:04.951+02:00",
"id": "gswxdh90w9b5",
"incident_id": "dss0wkypmzxh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-18T20:56:04.951+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "x1jnfb3zshh7",
"name": "PIM SaaS - UI",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
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"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
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"name": "PIM SaaS - GraphQL API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The upgrade for the second part of the Germany region is starting.\nDuring this operation, the PIM platform will remain fully operational for all other regions.",
"created_at": "2026-06-18T20:03:35.518+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-18T20:03:35.518+02:00",
"id": "4w2sp8xltg77",
"incident_id": "dss0wkypmzxh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-18T20:03:35.518+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
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"name": "PIM SaaS - UI",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ls3r3spdv2g3",
"name": "PIM SaaS - REST API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "wj5rps19ynj2",
"name": "PIM SaaS - GraphQL API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Upgrade for the first part of the Germany region is Done!\nPIM is fully operational for all tenants, all regions.\n\nNext upgrade is scheduled on June 18th 6pm UTC, for the second part (out of two) of Germany region. During this operation, PIM platform will remain fully operational for all other regions.",
"created_at": "2026-06-17T20:29:51.404+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-17T20:29:51.404+02:00",
"id": "xdv5fk24smzg",
"incident_id": "dss0wkypmzxh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-17T20:29:51.404+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "x1jnfb3zshh7",
"name": "PIM SaaS - UI",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ls3r3spdv2g3",
"name": "PIM SaaS - REST API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "wj5rps19ynj2",
"name": "PIM SaaS - GraphQL API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The upgrade for the first part of the Germany region is starting.\nDuring this operation, the PIM platform will remain fully operational for all other regions.",
"created_at": "2026-06-17T20:01:55.493+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-17T20:01:55.493+02:00",
"id": "bm27y28y0g87",
"incident_id": "dss0wkypmzxh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-17T20:01:55.493+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "x1jnfb3zshh7",
"name": "PIM SaaS - UI",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ls3r3spdv2g3",
"name": "PIM SaaS - REST API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "wj5rps19ynj2",
"name": "PIM SaaS - GraphQL API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Upgrade for Americas is Done!\nPIM is fully operational for all tenants, all regions.\n\nNext upgrade is scheduled on June 17th 6pm UTC, for the first part (out of two) of Germany region. During this operation, PIM platform will remain fully operational for all other regions.",
"created_at": "2026-06-16T11:10:54.347+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-16T11:10:54.347+02:00",
"id": "df0q1mfsrm0f",
"incident_id": "dss0wkypmzxh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-16T11:10:54.347+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "x1jnfb3zshh7",
"name": "PIM SaaS - UI",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ls3r3spdv2g3",
"name": "PIM SaaS - REST API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "wj5rps19ynj2",
"name": "PIM SaaS - GraphQL API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The upgrade for the last part of the Americas region is starting.\nDuring this operation, the PIM platform will remain fully operational for all other regions.",
"created_at": "2026-06-16T10:17:50.169+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-16T10:00:50.169+02:00",
"id": "11gz1nqy7gp7",
"incident_id": "dss0wkypmzxh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-16T10:18:02.513+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "x1jnfb3zshh7",
"name": "PIM SaaS - UI",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "ls3r3spdv2g3",
"name": "PIM SaaS - REST API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "wj5rps19ynj2",
"name": "PIM SaaS - GraphQL API",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "Upgrade for United Kingdom is Done!\nPIM is fully operational for all tenants, all regions.\n\nNext upgrade is scheduled on June 16th 8am UTC, for the second and last part of Americas region. During this operation, PIM platform will remain fully operational for all other regions, and also for all already upgraded Americas PIM instances.",
"created_at": "2026-06-11T20:39:32.988+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-11T20:39:32.988+02:00",
"id": "5zhzpsvtws3x",
"incident_id": "dss0wkypmzxh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-12T11:05:25.564+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "x1jnfb3zshh7",
"name": "PIM SaaS - UI",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "ls3r3spdv2g3",
"name": "PIM SaaS - REST API",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "wj5rps19ynj2",
"name": "PIM SaaS - GraphQL API",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Upgrade for United Kingdom is starting.\nDuring this operation, PIM platform will remain fully operational for all other regions.",
"created_at": "2026-06-11T20:14:09.655+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-11T20:00:09.655+02:00",
"id": "ty52wc4n12b7",
"incident_id": "dss0wkypmzxh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-12T11:06:53.317+02:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-06-11T10:00:07.417+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-11T10:00:07.417+02:00",
"id": "l4bntt6dfr61",
"incident_id": "dss0wkypmzxh",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-11T10:00:07.417+02:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-06-11T09:00:31.603+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-11T09:00:31.603+02:00",
"id": "hcp99yj19dhh",
"incident_id": "dss0wkypmzxh",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-11T09:00:31.603+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "x1jnfb3zshh7",
"name": "PIM SaaS - UI",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ls3r3spdv2g3",
"name": "PIM SaaS - REST API",
"new_status": "operational",
"old_status": "operational"
},
{
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"name": "PIM SaaS - GraphQL API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We would like to inform you about an upcoming infrastructure maintenance during which we will be upgrading your Akeneo PIM instance to a new, improved database environment. This is part of our ongoing commitment to providing you with a reliable, performant, and secure platform. \n\n📅 Maintenance schedule\nThis operation, distinct from June 3rd-4th one (https://status.akeneo.com/incidents/qsqblqb0pyhg), will be scheduled progressively depending on the regions:\n\n- Americas: June 11th, 16th 8:00 AM UTC. The whole operation will be led in two steps. Your PIM instance will be operated only on one out of the two dates. The exact date for your PIM instance will be shared through an email sent next Wednesday to our main contact in your organization.\n\n- United Kingdom: June 11th, 6:00 PM UTC\n\n- Germany: June 17th, 18th, 6:00 PM UTC. The whole operation will be led in two steps. Your PIM instance will be operated only on one out of the two dates. The exact date for your PIM instance will be shared through an email sent next Wednesday to our main contact in your organization.\n\n- Continental Europe except Germany: June 23rd, 24th, 25th, 6:00 PM UTC. The whole operation will be led in three steps. Your PIM instance will be operated only on one out of the three dates. The exact date for your PIM instance will be shared through an email sent next Wednesday to our main contact in your organization.\n\n- APAC: not impacted by this operation.\n\nThe whole process is expected to last at most 2 hours for each operation date. For each operated instance, this maintenance will include a few minutes of downtime, during which Akeneo PIM will be temporarily unavailable. Outside of the above timings, Akeneo PIM will be fully operational.\n\n✅ Recommendations\nPlease complete any critical operations involving Akeneo PIM before the maintenance begins.\nIf you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly.\n\n🔒 Your data is in safe hands\nWe want to reassure you that your data integrity is our top priority. The migration process follows strict safety protocols, including full backups prior to any operation. Our engineering team will be monitoring the process throughout and is fully prepared to ensure a seamless transition.\n\nThank you for your patience and understanding.",
"created_at": "2026-05-28T16:44:16.565+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-28T16:44:16.565+02:00",
"id": "3qxhmwg4m456",
"incident_id": "dss0wkypmzxh",
"status": "scheduled",
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