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NSCALE POLICIES
Privacy Policy
Privacy Policy (Website)
Last updated: 12 May 2026
1.Who We Are
Nscale Limited ("Nscale", "We", "Our", or "Us") is a multinational technology corporation operating vertically integrated AI infrastructure including next-generation GPU cloud platforms and data centres.
Company number: 16925886 (England and Wales)
Registered office: Level 5, 16 New Burlington Place, London, England, W1S 2HX
Principal office: Level 5, 16 New Burlington Place, London, W1S 2HX
Privacy contact: privacy@nscale.com
Nscale operates through a group of affiliated entities across multiple jurisdictions. When We refer to "Nscale", "We", or "Us" in this Policy, We mean the Nscale entity that acts as the controller of Your personal data, which will depend on the context in which Your data is collected.
2. Scope
This Privacy Policy explains how We collect, use, share, and protect Your personal data when You:
Visit Our website(s)
Use Our products and services (including Our GPU cloud infrastructure and data centre services)
Interact with Us as a customer, prospective customer, supplier, or other business contact
This Policy applies to all Nscale group entities. For information about how We handle personal data of job applicants, candidates, and employees, please refer to our separate Candidate and Employee Privacy Policy.
3. Personal Data We Collect
Depending on Your relationship with Us, We may collect and process the following categories of personal data:
Category Information
Account and contact information Name, email address, postal address, phone number
Employment information Company name, job title, department
Account and service usage data Account credentials, subscription details
Account and service usage data Service usage details, API keys, user IDs
Account and service usage data Technical metadata (logs, timestamps, routing data, usage metrics)
Device and technical data IP addresses, device identifiers, browser type and version
Device and technical data Cookies and similar tracking technologies (see Section 7)
Financial and payment data Bank account details, payment method and terms, payment history
Financial and payment data Billing address, tax registration details
Compliance and verification data Know Your Customer (KYC) and anti-money laundering (AML/CTF) checks
Compliance and verification data Identity documents (where required)
Compliance and verification data Date of birth, gender, nationality, photo, government-issued ID
Special category data In limited circumstances and only where We have a lawful basis (such as legal obligation or Your explicit consent), We may process special category data including health data or biometric data. We will always inform You separately when this applies.
4. How We Collect your Data
We collect personal data through:
Directly from You — website forms, account registration, service agreements, correspondence, and support requests
From Your use of Our services — automatically through logs, APIs, and technical systems
From third parties — business partners, credit reference agencies, compliance screening providers, and publicly available sources
5. Purposes and Legal Basis for Processing
We process Your personal data for the following purposes, relying on the corresponding legal bases under applicable laws and regulations and, in particular, the UK GDPR and EU GDPR:
Purpose Legal basis
Providing and maintaining Our services Performance of a contract with You
Managing Your account and subscriptions Performance of a contract with You
Billing, invoicing, and payment processing Performance of a contract with You
Communicating service updates and support Performance of a contract with You
Compliance with legal, regulatory, and tax obligations Legal obligation
KYC, AML/CTF, and sanctions screening Legal obligation
Network security, fraud prevention, and incident response Legitimate interest (security of Our systems and services)
Improving Our services and conducting analytics Legitimate interest (service improvement)
Marketing and promotional communications Consent (where required) or legitimate interest (direct marketing to existing customers)
Establishment, exercise, or defence of legal claims Legitimate interest
Corporate restructuring, mergers, or acquisitions Legitimate interest
Where we rely solely on consent, You may withdraw it at any time by contacting us at privacy@nscale.com or submitting a request directly in our portal. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
6. How We Share Your Data
We may share your personal data with the following categories of recipients:
Nscale group entities — Our affiliated companies across multiple jurisdictions, for internal administration, service delivery, and operational purposes
Service providers and processors — third parties who assist us in operating our business (e.g., cloud hosting, payment processing, analytics, customer support), under contractual obligations of confidentiality and data protection
Professional advisers — lawyers, accountants, auditors, and insurers
Regulatory and public authorities — where required by law, regulation, court order, or governmental request
Business transaction parties — in connection with any merger, acquisition, reorganisation, or sale of assets, subject to confidentiality obligations
We require all third-party recipients to process personal data only on our instructions and to implement appropriate security measures.
7. Sub-processors
We engage trusted third-party sub-processors to help deliver our services. These sub-processors process personal data only on our documented instructions and are bound by contractual obligations equivalent to those we owe to you under this Policy and applicable data protection laws.
An up-to-date list of our sub-processors, including the services they provide and their processing locations, is available at: https://www.nscale.com/legal/sub-processors
We will provide reasonable advance notice of any intended addition or replacement of a sub-processor involved in processing Customer Personal Data by updating this page or notifying subscribed customers directly.
8. Cookies and Similar Technologies
When You visit Our website, We use cookies and similar technologies to:
Ensure the website functions correctly (strictly necessary cookies)
Analyse website usage and performance (analytics cookies)
Deliver relevant marketing content (marketing cookies)
Our online data partners or vendors may use cookies to associate your browsing activity with other information they hold about You, including Your email address, and may send marketing communications to that address.
You can manage Your cookie preferences through Your browser settings or through Our cookie consent mechanism on the website.
9. International Data Transfers
Nscale operates across multiple jurisdictions. Your personal data may be transferred to, and processed in, countries outside the United Kingdom and the European Economic Area ("EEA").
Where We transfer personal data outside the UK or EEA, We ensure appropriate safeguards are in place, including:
Adequacy determinations — where the destination country has been deemed to provide an adequate level of data protection
EU Standard Contractual Clauses (SCCs) — UK International Data Transfer Agreement (IDTA)
If you become aware of any security incident, please notify us immediately at privacy@nscale.com.
10. Data Security
We take the security of Your personal data very seriously. We have put in place strong internal controls and security measures to protect Your personal data from accidental loss, unauthorised access, use, alteration and disclosure.
11. Data Retention
We retain Your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting, or reporting requirements.
Retention periods are determined by:
Applicable legal and regulatory requirements (e.g., statutory limitation periods, tax and accounting obligations)
Operational necessity
The principles of data minimisation and storage limitation
When personal data is no longer required, it is securely deleted or anonymised. Where data is retained solely for legal compliance beyond its original purpose, access is restricted to the minimum necessary personnel.
12. Your Rights
Under the GDPR, UK Data Protection Act 2018, UK GDPR and other applicable privacy and data protection laws, You have a number of rights with regard to Your personal data. These include:
Right Description
Access Request a copy of the personal data We hold about You
Rectification Request correction of inaccurate or incomplete data
Erasure Request deletion of Your data in certain circumstances
Restriction Request We restrict processing of Your data in certain circumstances
Data portability Receive Your data in a structured, commonly used, machine-readable format
Object Object to processing based on legitimate interests or for direct marketing
Withdraw consent Withdraw consent at any time where processing is based on consent
Automated decision-making Not be subject to a decision based solely on automated processing that produces legal or similarly significant effects
To exercise any of these rights, You can:
Submit a request through our privacy portal
Send an email to: privacy@nscale.com
We will respond within one month of receiving your request. This period may be extended by a further two months where requests are complex or numerous, in which case We will inform You of the extension and the reasons for it within the first month.
We may ask you to verify your identity before acting on a request. There is no fee for exercising your rights, except where requests are manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse to act.
13. Right to Complain
If You are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with Your local data protection authority. If you are based in the UK, please contact: Information Commissioner's Office (ICO), ico.org.uk
We would appreciate the opportunity to address your concerns before you contact a supervisory authority. Please reach out to Us at privacy@nscale.com in the first instance.
14. Additional Disclosures
United States (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale or sharing of personal information. We do not sell or share your personal information as defined under the CCPA/CPRA. To exercise your California privacy rights, submit a request through our privacy portal or contact us at privacy@nscale.com.
Singapore (Personal Data Protection Act 2012 — PDPA)
You have the right to access and correct your personal data held by us, and to withdraw consent for the collection, use, or disclosure of your personal data. To exercise these rights, contact us at privacy@nscale.com.
Australia (Privacy Act 1988)
You have the right to access and correct your personal information. If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at privacy@nscale.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
For all requests under the above disclosures, you may submit a request through our privacy portal or contact us at privacy@nscale.com.
15. Artificial Intelligence
Where We deploy or integrate AI systems in connection with our services, We do so in accordance with applicable laws, including the EU Artificial Intelligence Act. We are committed to transparency regarding the use of AI and will inform you where AI systems interact with you or process your personal data in a manner that requires disclosure. For questions about our use of AI, please contact us at privacy@nscale.com.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated Policy on our website with a revised "Last updated" date. We will not use your personal data in any new ways without informing you or, where applicable, asking for your consent.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If You have any questions, concerns, or requests relating to this Privacy Policy or our data protection practices, please contact us:
Privacy Portal: https://privacyportal-uk.onetrust.com/webform/7ccf9520-b2d4-4b86-98df-f2d29bed5012/e0862b24-b9b1-42af-9512-0616a7ff625b
Email: privacy@nscale.com
Post: Privacy Team, Nscale Global Holdings Limited, Level 5, 16 New Burlington Place, London, W1S 2HX, United Kingdom
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