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Skip to navigationSkip to main content Malbek Trust Center Built on transparency — backed by compliance. Trust is built into everything we do. trust@malbek.io Privacy PolicyOpens in new tab Compliance SOC 1 SOC 2 GDPR CCPA Resources View all Security and Compliance 2026 Type II SOC 1 Report 2026 Type II SOC 2 Report Disaster Recovery and Governance FAQ DR and BCP View 3 more Technical Documentation Deployment Architecture Diagram Malbek Architecture Overview Malbek Data Flow Diagram REST API Policy Documentation Security Policy Privacy Policy Secure Software Development Life Cycle Policy Data Proccesing Agreement View 3 more Controls View all Privacy Privacy by Design Public Privacy Policy Commitment to Privacy View 3 more Privacy controls Product security Audit Logs Multi-Factor Authentication Role-Based Access Control (RBAC) View 2 more Product security controls Data Security Data Protection Data Collection Transparency Data Retention Policy View 1 more Data Security control Incident Management & Response Incident management Incident Response Plan (IRP) Availability & Reliability Availability & Reliability High Uptime Commitment Business Continuity & Disaster Recovery View 1 more Availability & Reliability control Organizational security Certifications & Compliance Infrastructure Personnel Security View 3 more Organizational security controls Subprocessors View all ZenDesk • Customer Support United States Ticketing Support. Amazon Web Services • Data Hosting and AI Services United States Operates server instances that support and sustain Malbek SaaS services. Also used for AI services. CloudFlare • Website Support United States Internet-facing applications and infrastructure reliability and security. Salesforce • Customer Relationship Management United States Manage prospecting and customer tracking.