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Scripts and page chrome removed; this is what change detection compares.
Cavalry | Trust Center Cavalry's Trust Center Cavalry resolves customer support tickets for e-commerce brands. Our AI agent works inside your helpdesk and acts on live orders, which means it handles your customers' names, addresses, order history and conversations. Three commitments govern how it does that. We never use your content to train AI models. The agent acts only within the tools, permissions and transaction limits you approve. Every action it takes is logged against the ticket it belongs to. Below you will find our certifications, the controls we monitor continuously, our subprocessors, and the documents available under NDA. Resources & Reports Resources Reports are released under NDA and watermarked with the requesting company and email. Requests are answered within 24-48 hours. 2026 SOC 2 Type II Report Security, Availability, Confidentiality 2026 Penetration Test - Merchant Portal Independent test of the admin application your team signs into. 2026 Penetration Test - Customer Portal Independent test of the self-service portal your shoppers use. AI Data Handling FAQ How the agent uses, stores, bounds and escalates merchant and customer data, plus authentication and access. Security Overview Architecture, hosting, access control, encryption, endpoint security, continuity and retention Subprocessors AWS Data location: United States OpenAI Data location: United States Google Gemini Data location: United States Anthropic Data location: United States Deepgram Data location: United States ElevenLabs Data location: United States Twilio Data location: United States Aftership Data location: United States Cloudflare Data location: United States View all Monitoring Continuously monitored by Secureframe View all Compliance Independently examined against the AICPA Trust Services Criteria, and operating under the privacy regimes our merchants sell into. SOC 2 Type 2 Monitoring Change Management Configuration and Asset Management Policy A Configuration and Asset Management Policy governs configurations for new sensitive systems Production Data Use is Restricted Production data is not used in the development and testing environments, unless required for debugging customer issues. Change Management Policy A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes. Software Change Testing Software changes are tested prior to being deployed into production. Segregation of Environments Development, staging, and production environments are segregated. Secure Development Policy A Secure Development Policy defines the requirements for secure software and system development and maintenance. Baseline Configurations Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed. Availability Backup Restoration Testing Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups. Uptime and Availability Monitoring System tools monitors for uptime and availability based on predetermined criteria. Automated Backup Process Full backups are performed and retained in accordance with the Business Continuity and Disaster Recovery Policy. Testing the Business Continuity and Disaster Recovery Plan The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results. Business Continuity and Disaster Recovery Policy Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption. High Availability Configuration The system is configured for high availability to support continuous availability, when applicable. Organizational Management Roles and Responsibilities Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system. Information Security Policy An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data. Disciplinary Action Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies. Security Awareness Training Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security. Internal Control Monitoring A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements. Independent Advisor The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity. Background Checks Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws. Code of Conduct A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance. Performance Review Policy A Performance Review Policy provides personnel context and transparency into their performance and career development processes. Information Security Program Review Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually. Personnel Acknowledge Security Policies Internal personnel review and accept applicable information security policies at least annually. Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies. Cybersecurity Insurance Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events. Acceptable Use Policy An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access. Performance Reviews Internal personnel are evaluated via a formal performance review at least annually Organizational Chart Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel. Confidentiality Data Retention and Disposal Policy A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations. Access to Customer Data is Restricted Access to, erasure of, or destruction of customer data is restricted to personnel that need access based on the principle of least privilege. Data Classification Policy A Data Classification Policy details the security and handling protocols for sensitive data. Vulnerability Management Third-Party Penetration Test A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution. Vulnerability and Patch Management Policy A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities. Vulnerability Scanning Vulnerability scanning is performed on production infrastructure systems, and identified deficiencies are remediated on a timely basis. Incident Response Incident Response Plan Testing The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results. Incident Response Plan An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution. Lessons Learned After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations. Tracking a Security Incident Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan. Risk Assessment Risk Assessment and Treatment Policy A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy. Vendor Risk Management Policy A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle. Vendor Due Diligence Review Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis. Risk Assessment Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats. Vendor Risk Assessment New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually. Risk Register A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy. Network Security Network Traffic Monitoring Security tools are implemented to provide monitoring of network traffic to the production environment. Logging and Monitoring for Threats Logging and monitoring software is used to collect data from infrastructure to detect potential security threats, unusual system activity, and monitor system performance, as applicable. Endpoint Security Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption Restricted Port Configurations Configurations ensure available networking ports, protocols, services, and environments are restricted as necessary, including firewalls. Network Security Policy A Network Security Policy identifies the requirements for protecting information and systems within and across networks. Automated Alerting for Security Events Alerting software is used to notify impacted teams of potential security events. Access Security Unique Access IDs Personnel are assigned unique IDs to access sensitive systems, networks, and information Access to Product is Restricted Non-console access to production infrastructure is restricted to users with a unique SSH key or access key User Access Reviews System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities. Encryption-at-Rest Service data is encrypted-at-rest. Least Privilege in Use Users are provisioned access to systems based on principle of least privilege. Encryption and Key Management Policy An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls. Administrative Access is Restricted Administrative access to production infrastructure is restricted based on the principle of least privilege. Complex Passwords Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information Removal of Access Upon termination or when internal personnel no longer require access, system access is removed, as applicable. Encryption-in-Transit Service data transmitted over the internet is encrypted-in-transit. Access Control and Termination Policy An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks. Physical Security Physical Security Policy A Physical Security Policy that details physical security requirements for the company facilities is in place. Communications Privacy Policy A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments. Description of Services Descriptions of the company's services and systems are available to both internal personnel and external users. Confidential Reporting Channel A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns. Communication of Critical Information Critical information is communicated to external parties, as applicable. Communication of Security Commitments Security commitments and expectations are communicated to both internal personnel and external users via the company's website. Terms of Service Terms of Service or the equivalent are published or shared to external users.