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Level AI | Trust Center Level AI Trust Center At Level AI, we are deeply committed to protecting the confidentiality, integrity, and availability of customer data. Our mission is to empower enterprises to unlock insights and accelerate performance using AI-driven conversation intelligence and it's our Security & Compliance organization's mission to ensure that this innovation is delivered on a foundation that is secure, trusted, and resilient by design. We continuously invest in world-class controls, independent certifications, and modern security frameworks to ensure that every interaction, every dataset, and every model is protected to the highest standards. Start your security review Compliance Certifications & Documentation ISO 27001 SOC 2 Type 2 PCI HITRUST HIPAA Penetration Testing Executive Summary Liability Insurance GDPR ISO/IEC 42001 2023 Infrastructure Security Hardened cloud infrastructure Network segmentation & isolation Continuous configuration monitoring Application Security Secure coding & threat modeling Automated SAST / SCA / secret scans Regular penetration testing Privacy & Data Protection Privacy by design principles Strict access governance Encryption at rest & in transit Data Handling & Lifecycle Defined retention & deletion controls Data minimization & classification Controlled customer export flows Governance, Risk & Compliance Mature security governance framework Independent audits & validation Continuous risk review Responsible AI & Trust Model-level safety evaluations Bias / fairness considerations Transparent use of ML outputs Subprocessors Datadog DeepGram GitLab GCP Hevo HEAP Mixpanel Pusher Ltd Sentry View all Contact Security Team If you would like more information about our compliance program, security controls, or require access to audit reports, or if you have identified a potential vulnerability, please reach out to our security team at [email protected]. Monitoring