Snapshot 67884
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "Dear Valued Customer,\n\nThe issue affecting some scanned and image-based document processing has now been resolved, and processing is operating normally.\n\nOur team has completed the required remediation and validation, and we are no longer seeing the processing failures associated with this incident.\n\nSome documents that failed during the incident may still require reprocessing. If you believe you were affected or require assistance with any document reprocessing, please contact support@conexiom.com.\n\nThank you for your patience while we worked to restore normal service.\n\nBest regards,\nConexiom Notifications",
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"body": "Dear Valued Customer,\n\nA fix has now been implemented for the issue affecting some scanned and image-based document processing, and processing is currently operating as expected.\n\nOur team will continue to monitor the service closely to ensure stability before fully resolving the incident.\n\nWe will provide a final update once monitoring is complete.\n\nBest regards,\nConexiom Notifications",
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"body": "Dear Valued Customer,\n\nWe are continuing to work toward a resolution for the issue affecting some scanned and image-based document processing.\n\nAffected documents may continue to experience delays or processing failures while remediation work remains in progress. Our team is treating this as a highest-priority issue and is working to restore normal service as quickly as possible.\n\nWe will provide another update as soon as further progress is made.\n\nBest regards,\nConexiom Notifications",
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"body": "Dear Valued Customer,\n\nWe have identified the cause of the issue affecting some scanned and image-based document processing and are continuing to work toward a resolution.\n\nAffected documents may continue to experience delays or processing failures while remediation work is underway.\n\nWe will provide another update as soon as further progress is made.\n\nBest regards,\nConexiom Notifications",
"created_at": "2026-09-24T07:44:45.956-07:00",
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"body": "Dear Valued Customer,\n\nWe are continuing to investigate an issue affecting the processing of some scanned and image-based documents that require OCR.\n\nThis issue is impacting document processing, and affected documents may continue to experience delays or processing failures while our technical teams work to restore normal service. Standard digitally generated documents remain unaffected.\n\nOur team is treating this as a high priority and is continuing to work toward a resolution. We will provide another update as soon as more information becomes available or an estimated time to recovery has been established.\n\nNo action is required on your part at this time. If you have any questions or concerns, please contact support@conexiom.com.\n\nBest regards,\nConexiom Notifications",
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"body": "We have identified an issue affecting the processing of some scanned and image-based documents that require OCR.\n\nImpacted documents may experience processing delays while we work to restore normal service. Standard digitally generated documents and portal access remain unaffected.\n\nOur technical teams are actively working to resolve the issue. Impacted documents are being retained and can be reprocessed once service is restored.\n\nNo action is required on your part at this time. If you have any questions or concerns, please contact support@conexiom.com.\n\nBest regards,\nConexiom Notifications",
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"body": "Our team has implemented changes which appear to have resolved the issue affecting the Alerts page within the Conexiom Portal.\n\nAlerts functionality has returned to normal, and we are continuing to closely monitor the service to ensure stability and confirm the issue is fully resolved.\n\nWe appreciate your patience while our teams worked to restore normal functionality and will provide a final update once monitoring is complete.\n\nBest regards,\nConexiom Notifications",
"created_at": "2026-09-23T06:22:23.413-07:00",
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"body": "Our team is continuing to investigate the issue affecting the Alerts page within the Conexiom Portal. Some users may continue to experience the page failing to load or displaying an error.\n\nThis issue is being treated with the highest priority, with senior technical resources actively engaged in the investigation and working urgently to identify the underlying cause and restore normal functionality as quickly as possible.\n\nWe apologise for the continued disruption and appreciate your patience while we work towards a resolution. Further updates will be provided as our investigation progresses.\n\nBest regards,\nConexiom Notifications",
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"body": "Our team is continuing to investigate the issue affecting the Alerts page within the Conexiom Portal. Some users may experience the page failing to load or displaying an error when attempting to access their alerts.\n\nInvestigation remains ongoing, and our teams are actively working to identify the underlying cause and restore normal functionality.\n\nWe will provide a further update as more information becomes available.\n\nWe apologise for the continued inconvenience and appreciate your patience.\n\nBest regards,\nConexiom Notifications",
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"body": "Dear Valued Customer,\n\nWe can confirm that the recent delay in document processing has been fully resolved. Our team implemented changes that eliminated the processing backlog, and all queues are now operating at normal, expected speeds.\n\nNo action is required on your part. If you have any questions or concerns, please contact support@conexiom.com.\n\nBest regards,\nConexiom Notifications",
"created_at": "2026-09-14T09:56:10.033-07:00",
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"body": "Dear Valued Customer,\n\nOur team has implemented changes which have significantly improved document processing times and reduced the processing queue.\n\nWhile a slightly elevated backlog remains, it is continuing to decrease and processing times are returning to expected levels. We are continuing to monitor the platform closely as the remaining backlog is cleared.\n\nWe will provide a further update once we have confirmed that normal service has been fully restored.\n\nNo action is required on your part at this time. If you have any questions or concerns, please contact support@conexiom.com.\n\nBest regards,\nConexiom Notifications",
"created_at": "2026-09-14T09:22:52.292-07:00",
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"body": "Dear Valued Customer,\n\nOur team is continuing to investigate the document processing delays. Some documents may still take longer than expected to be received and processed.\n\nWe are actively working to identify the cause and restore normal performance as quickly as possible. We will provide a further update as more information becomes available.\n\nNo action is required on your part at this time. If you have any questions or concerns, please contact support@conexiom.com.\n\nBest regards,\nConexiom Notifications",
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"body": "Dear Valued Customer,\n\nThis message is to advise that Conexiom is currently experiencing delays in document processing. Some documents may take longer than expected to be received and processed.\n\nOur team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide updates as more information becomes available.\n\nNo action is required on your part at this time. If you have any questions or concerns, please contact support@conexiom.com.\n\nBest regards,\nConexiom Notifications",
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"body": "Our engineers have monitored the issue and confirmed the issue with email deliveries to Microsoft has recovered to normal levels. All services are now operating normally at this time.",
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"body": "We have not yet received final confirmation of resolution from our service partners; however, outbound email delivery has normalized.\n\nOur email delivery provider has advised that they will provide another update within approximately two hours, or sooner if additional information becomes available.\n\nWe will continue to monitor the service closely in the meantime.",
"created_at": "2026-09-04T08:44:01.901-07:00",
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"body": "Outbound email delivery to Microsoft and Microsoft 365-supported recipients has now normalized.\n\nWe will continue to monitor the service closely to ensure delivery remains stable.",
"created_at": "2026-09-04T07:29:36.132-07:00",
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"body": "Our email delivery provider has reported signs of recovery for outbound email delivery to Microsoft and Microsoft 365-supported recipients.\n\nOutbound email delivery is beginning to normalize, and both our team and our provider are continuing to monitor the service.\n\nDocument ingestion and processing remain unaffected.",
"created_at": "2026-09-04T06:37:47.480-07:00",
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"body": "Our email delivery provider has confirmed an ongoing incident affecting outbound email delivery to Microsoft-supported email services.\n\nAt this time, the issue is limited to outbound email notifications. Document ingestion and processing are not affected.\n\nSome email notifications sent to Microsoft-hosted recipients may continue to be delayed or temporarily fail while our provider works to resolve the issue.\n\nWe will continue to monitor the incident and provide further updates as they become available.",
"created_at": "2026-09-04T05:35:23.912-07:00",
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"body": "Our email delivery provider has confirmed an ongoing incident affecting outbound email delivery to Microsoft-supported email services.\n\nTheir engineering team is actively investigating the issue. Outbound email notifications sent to Microsoft-hosted recipients may be delayed or temporarily fail.\n\nWe will continue to monitor the incident and provide further updates as they become available.",
"created_at": "2026-09-04T04:59:51.690-07:00",
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"body": "Our email delivery provider has confirmed they are currently experiencing an issue affecting outbound email delivery.\n\nTheir engineering team is actively investigating and working to resolve the issue. Some outbound email notifications may continue to be delayed in the meantime.\n\nWe will provide a further update as more information becomes available.",
"created_at": "2026-09-04T04:27:53.395-07:00",
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"body": "We continue to investigate delays affecting some outbound email notifications and are actively working with our email delivery provider to identify and resolve the issue.\n\nNotifications may continue to be delayed while this work is ongoing.\n\nWe will provide another update as more information becomes available.",
"created_at": "2026-09-04T04:20:45.352-07:00",
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{
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"body": "We are currently investigating an issue causing delays with some outbound email notifications.\n\nNotifications may be delivered later than expected while we work to resolve the issue.\n\nWe will provide further updates as more information becomes available.",
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"id": "zk700myvgxk1",
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"body": "Today's document processing outage has been resolved.\n\nWe identified the root cause, implemented a fix, and have added additional safeguards to help prevent this issue from recurring. Document processing has been restored, and new documents are processing normally.\n\nA subset of customers who submitted documents between 6:30 AM – 9:50 AM PT (9:30 AM – 12:50 PM ET) were impacted, and those documents could not be automatically recovered.\n\nIf your organization was affected, a member of our team will be reaching out directly with next steps. There is no action required unless you are contacted by Conexiom.\n\nWe sincerely apologize for the disruption and appreciate your patience. If you have any questions, please contact support@conexiom.com.",
"created_at": "2026-07-28T16:07:08.509-07:00",
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"body": "Dear Valued Customer,\n \nWe are pleased to confirm that the issue causing document processing delays has been resolved. Documents received from this point forward are being processed as expected.\n \nWe are currently working on a plan to address documents that were received and haven't been processed during the delay period, and will provide an update as soon as possible.\n \nThank you for your patience while we worked through this issue. If you have any questions or concerns, please contact support@conexiom.com.\n \nBest regards,\n \nConexiom Notifications",
"created_at": "2026-07-28T09:59:57.649-07:00",
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"id": "w8thtgddrm3d",
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"body": "Dear Valued Customer,\n \nWe are pleased to confirm that the issue causing document processing delays has been resolved. Documents received from this point forward are being processed as expected.\n \nWe are currently working on a plan to address documents that were received and haven't been processed during the delay period, and will provide an update as soon as possible.\n \nThank you for your patience while we worked through this issue. If you have any questions or concerns, please contact support@conexiom.com.\n \nBest regards,\n \nConexiom Notifications",
"created_at": "2026-07-28T09:56:52.510-07:00",
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"body": "Dear Valued Customer,\n\nWe have identified the cause of the document processing delays and are continuing to work with Microsoft and our Engineering teams to implement a resolution.\n\nThis issue continues to impact document processing, and some documents may take longer than expected to be received and processed while remediation efforts are underway.\n\nRestoring normal document processing remains our highest priority. We will continue to provide updates as more information becomes available or an estimated time to recovery has been established.\n\nNo action is required on your part at this time. If you have any questions or concerns, please contact support@conexiom.com.\n\nBest regards,\n\nConexiom Notifications",
"created_at": "2026-07-28T09:28:18.972-07:00",
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"body": "Dear Valued Customer,\n\nWe have identified the cause of the document processing delays and are actively working with Microsoft and our Engineering teams to implement a resolution.\n\nThis issue continues to impact document processing, and some documents may take longer than expected to be received and processed while remediation efforts are underway.\n\nRestoring normal document processing remains our highest priority. We will continue to provide updates as more information becomes available or an estimated time to recovery has been established.\n\nNo action is required on your part at this time. If you have any questions or concerns, please contact support@conexiom.com.\n\nBest regards,\n\nConexiom Notifications",
"created_at": "2026-07-28T09:02:07.625-07:00",
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"body": "Dear Valued Customer,\n\nWe have identified the cause of the document processing delays and are actively working to implement a resolution.\n\nThis issue is impacting document processing, and some documents may continue to take longer than expected to be received and processed while remediation work is underway.\n\nOur team is treating this as the highest priority and is working to restore normal service as quickly as possible. We will provide another update as soon as more information becomes available or an estimated time to recovery has been established.\n\nNo action is required on your part at this time. If you have any questions or concerns, please contact support@conexiom.com.\n\nBest regards,\nConexiom Notifications",
"created_at": "2026-07-28T08:28:43.809-07:00",
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{
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"body": "Dear Valued Customer,\n\nThis message is to advise that Conexiom is currently experiencing delays in document processing. Some documents may take longer than expected to be received and processed.\n\nOur team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide updates as more information becomes available.\n\nNo action is required on your part at this time. If you have any questions or concerns, please contact support@conexiom.com.\n\nBest regards,\nConexiom Notifications",
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"postmortem_body": "**Document Ingestion Incident**\n\n**Incident date:** July 28, 2026 \n**Environment:** PROD-NA1 \n**Incident duration:** 06:31 AM–09:53 AM PDT \n\nInbound document ingestion was disrupted by an architectural limitation in a vendor-provided service. \n\nService was restored by failing over to a secondary database instance and migrating traffic to it. Permanent remediation is underway addressing redundancy, observability and controls in the progressive filtering architecture that governs document ingestion.",
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"body": "Dear Valued Customer,\n\nThis message is to advise that the document processing delays have been fully resolved. All systems are operating normally, and processing times have returned to expected levels.\n\nOur team has completed monitoring and confirmed stability across the platform.\n\nNo action is required on your part at this time. If you have any questions or concerns, please contact support@conexiom.com.\n\nBest regards,\nConexiom Notifications",
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"body": "Dear Valued Customer,\n\nThis message is to advise that Conexiom is currently experiencing delays in document processing. Some documents may take longer than expected to be received and processed.\n\nOur team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide updates as more information becomes available.\n\nNo action is required on your part at this time. If you have any questions or concerns, please contact support@conexiom.com.",
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"name": "Document Processing Delay",
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"url": "https://status.conexiom.com"
},
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}