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ITEN Legal Terms and Conditions RetailTune AI Platform Terms of Use. Please read them carefully before using it. PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THE PLATFORM These Platform Terms of Use (hereinafter also just the “Terms”) are an essential part of the General Conditions and set out the conditions under which the use of the platform (hereinafter, the “Platform”) of RetailTune (hereinafter the “Company”) is permitted to the Customer and the users authorised by the Customer (hereinafter the “User” or “Users”). Use of the Platform means accessing, browsing and registering on the Platform and using the services provided by the Company. The Company reserves the right to deactivate at any time the identification code and/or password chosen by the Customer or assigned by the Company, where, at its sole discretion, the Customer or even a single authorised User has not complied with these Terms. How the services are provided RetailTune will: allow the Customer restricted access, via credentials/password, to the Platform in order to enter data relating to the Customer’s business, products and information for commercial purposes; if and within the limits set out in the “Monthly hours of Success Manager availability” section, as stated in the Purchase Form, provide a professional for consultancy and operational support within the Platform; process, partly with software licensed from third parties and partly with software developed in-house, data relating to the distribution of stores’ geographic coordinates on external platforms, and manage the geolocalized communication campaigns uploaded to the Platform itself; activate only the services indicated in the Purchase Form; allow the Customer to view reports on the data processed by the Company. Managing links on the Platform The Customer is permitted to place, on another website, a link that leads to the homepage of the Platform. Unless specifically approved in writing by RetailTune, the Customer is not permitted to engage in so-called “deep linking”, i.e. inserting links that lead to specific pages within the Platform. Use of Communication Tools Users who use the Platform’s specific forms to ask questions, or who use any other communication tool available there, must comply with the following rules and conduct: obscene, vulgar, threatening, insulting, defamatory, sexist, racial, discriminatory language, or language otherwise contrary to law and public decency, is not permitted; it is not permitted to publish on the Platform data and content prohibited by law or otherwise liable to be challenged by any Authority, body, regulator or third party; the ways in which Users identify themselves must not violate the Platform’s terms and conditions or any other law or custom in force at the time; Users may not impersonate other parties, in particular employees and representatives of RetailTune and/or its affiliates; in the latter case RetailTune will be entitled to take action in its own defence, including for damages; the Company’s communication systems must not be used for unauthorised mass communications, such as spam and the like; the Customer and Users acknowledge and consent that RetailTune may keep copies of all communications made through their systems, always in compliance with applicable law; the Customer and Users acknowledge and consent that all information they send to the Company may be modified, not published, or removed by the Company if it does not reflect the characteristics indicated in this article, or if it violates the law, or, again, if the Customer is in breach of its contractual obligations. Limitation of liability RetailTune’s liability towards the Customer, on any ground or for any cause arising from the use of the Platform, is governed by article 9 (Limitation of liability) of the General Conditions of the Contract. Account To access the Platform’s services and use its tools, the Customer, or the User(s), must create an Account containing the required personal details. While using the Platform, the Customer, or the User(s) duly authorised by the Customer, agrees to comply with the following rules: all data and information entered must be truthful and accurate; Users agree to keep their information up to date; the Customer, or the User(s), may not share their Account details, in particular the username and password, with third parties; if the Customer or User(s) has reasonable grounds to believe that their Account details have been obtained by third parties, they must notify RetailTune immediately and request that their Account be suspended. Orders and payments may only be cancelled if the Customer has diligently complied with what is set out in the contract; otherwise RetailTune will assume no liability; when choosing a username, the Customer, or the User(s), must comply with the standard criteria provided. Should RetailTune suspend or delete a Customer’s/User’s Account, it undertakes to notify the relevant Customer/User by email. The financial consequences of the suspension or deletion of the Account for reasons attributable to the Customer are those set out in article 11 (Express termination clause) of the General Conditions of the Contract. Notice We (retailtune.ai) and selected third parties (4) use cookies or similar technologies for technical purposes and, with your consent, for experience, measurement and “marketing (personalised ads)” as specified in the cookie policy. You can freely give, deny, or withdraw your consent at any time by accessing the preferences panel. Denying consent may make related features unavailable. Use the “Accept all” button to consent. Use the “Reject all” button to continue without accepting. Necessary Experience Measurement Marketing Press again to continue 0/1