Snapshot 69146
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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{
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{
"code": "dfnvjssv37f6",
"impact": "major",
"message": "The issue has now been resolved. Thank you for your patience.",
"name": "Measure dashboards are not loading",
"timestamp": "Oct \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:55\u003c/var\u003e - \u003cvar data-var='time'\u003e19:58\u003c/var\u003e UTC"
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{
"code": "y4qt47yrx0p5",
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"message": "We're currently experiencing issues with YouTube channel connections and functions. \n\nOur Engineering team is investigating the issue. We will provide updates as they become available.",
"name": "Social Media Management - YouTube Connection Issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e13:50\u003c/var\u003e UTC"
},
{
"code": "m8gwl0dgp6q4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Query Backfill and Live Mention Indexing Delays",
"timestamp": "Oct \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e19:54\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e22:23\u003c/var\u003e UTC"
},
{
"code": "c20qxlthtzb3",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Consumer Research: Query backfill and live mention indexing delays",
"timestamp": "Oct \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e03:54\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e16:15\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2026
},
{
"incidents": [
{
"code": "98pkzzdnwvqj",
"impact": "none",
"message": "This issue has now been resolved.",
"name": "Consumer Research - Intermittent Issue with Results Not Loading",
"timestamp": "Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e17:12\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e08:33\u003c/var\u003e UTC"
},
{
"code": "xxq7sr0wy7rv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Issue Connecting LinkedIn Channels",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e18:56\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e07:08\u003c/var\u003e UTC"
},
{
"code": "ks8xtsgtnw6z",
"impact": "none",
"message": "This incident has now been resolved.\n\nThanks for your patience whilst our engineers were working on fixing this.",
"name": "Consumer Research - New Data Ingestion and Query Backfill Delays",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e21:23\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e14:44\u003c/var\u003e UTC"
},
{
"code": "j7lmp6qwptmh",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "[Consumer Research / Listen] Data Ingestion Delays",
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},
{
"code": "czwbd5b8ydkn",
"impact": "major",
"message": "The incident has been resolved and the Engage labels can be used as usual now.",
"name": "Labels Cannot Be Added to Content in Engage",
"timestamp": "Sep \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:46\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e UTC"
},
{
"code": "gqt1qy321sjh",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Brandwatch Suite - Some user are unable to log into our platforms",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e04:48\u003c/var\u003e - \u003cvar data-var='time'\u003e09:07\u003c/var\u003e UTC"
},
{
"code": "rq3z4qfskhyz",
"impact": "major",
"message": "The incident has been resolved and Facebook publishing is back to working.",
"name": "Publish - Facebook publishing fails",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e16:32\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:27\u003c/var\u003e UTC"
},
{
"code": "7rnh9lw5nckf",
"impact": "major",
"message": "The incident has been resolved and Linked publishing is back to normal.",
"name": "Publish - LinkedIn posts fails to publish",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e22:10\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e09:31\u003c/var\u003e UTC"
},
{
"code": "n02ww8mfpss6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Issue Connecting LinkedIn Accounts",
"timestamp": "Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e16:55\u003c/var\u003e - \u003cvar data-var='time'\u003e18:01\u003c/var\u003e UTC"
},
{
"code": "3gfypbs6snxk",
"impact": "minor",
"message": "Thank you for your patience. This issue is now resolved.",
"name": "Consumer Research - Intermittent Issue with Results Not Loading",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e22:15\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e15:40\u003c/var\u003e UTC"
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{
"code": "bkz6854k6xj6",
"impact": "major",
"message": "The issue affecting Measure dashboards has now been fully resolved.\n\nOur teams identified and addressed the underlying issue, and dashboard functionality has since been restored. Following additional monitoring and validation, we can confirm that services are operating as expected and users should now be able to access and load their dashboards normally.\n\nWe will continue to monitor the service to ensure ongoing stability.\n\nWe apologise for the disruption this may have caused and thank you for your patience while our teams worked to resolve the issue.",
"name": "Measure Dashboard Loading Issues",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:34\u003c/var\u003e - \u003cvar data-var='time'\u003e13:48\u003c/var\u003e UTC"
},
{
"code": "rsl8v9pprh28",
"impact": "none",
"message": "This issue has now been resolved.\n\nMany thanks for your patience while our team was looking into this.",
"name": "Consumer Research - Query Backfill and Real-time data delay",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e19:45\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:41\u003c/var\u003e UTC"
},
{
"code": "694nsp0yrfrl",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Query Backfill delays",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e04:40\u003c/var\u003e - \u003cvar data-var='time'\u003e08:44\u003c/var\u003e UTC"
},
{
"code": "4hqw5wy1x6jg",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Consumer Research - Query Backfill Delays",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e15:21\u003c/var\u003e - \u003cvar data-var='time'\u003e16:07\u003c/var\u003e UTC"
},
{
"code": "r8s2vbb27sw6",
"impact": "none",
"message": "This incident has now been resolved.\n\nMany thanks for your patience whilst we were working on this.",
"name": "Consumer Research/Listen - Delays to incoming realtime mentions",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:44\u003c/var\u003e - \u003cvar data-var='time'\u003e12:41\u003c/var\u003e UTC"
},
{
"code": "cmznk0l8m4mc",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Query Backfill Delays",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e17:05\u003c/var\u003e - \u003cvar data-var='time'\u003e20:01\u003c/var\u003e UTC"
}
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"name": "September",
"year": 2026
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{
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{
"code": "38w5vvlcvywq",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - PowerPoint and PDF Dashboard Exports",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e15:05\u003c/var\u003e - \u003cvar data-var='time'\u003e21:23\u003c/var\u003e UTC"
},
{
"code": "j107d2dbthrz",
"impact": "major",
"message": "The incident has been resolved.",
"name": "Publish - Shortened URL links failing to load",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e00:09\u003c/var\u003e - \u003cvar data-var='time'\u003e15:09\u003c/var\u003e UTC"
},
{
"code": "bkmzm29gf7kg",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Delay in Reddit data",
"timestamp": "Aug \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e18:35\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e09:15\u003c/var\u003e UTC"
},
{
"code": "63989cnwtz8f",
"impact": "major",
"message": "The implemented fix has been successful in resolving the issue and restored functionality within Advertise.",
"name": "Advertise: Module Loading Issues",
"timestamp": "Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e20:13\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e05:54\u003c/var\u003e UTC"
},
{
"code": "wmn04wr8695x",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Real-time Mentions and Dashboard Issues",
"timestamp": "Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e20:10\u003c/var\u003e - \u003cvar data-var='time'\u003e22:06\u003c/var\u003e UTC"
},
{
"code": "tdgl7k52v4wt",
"impact": "none",
"message": "This incident has now been reoslved.\n\nMany thanks for your patience whilst our engineers were working on resolving this.",
"name": "Consumer Research - Dashboard Export Issues",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e08:12\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e12:28\u003c/var\u003e UTC"
},
{
"code": "6fk5skr8lcsj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research/SMM - Password Reset functionality disabled",
"timestamp": "Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e13:51\u003c/var\u003e - \u003cvar data-var='time'\u003e19:42\u003c/var\u003e UTC"
},
{
"code": "53yknwdk0y7f",
"impact": "major",
"message": "The issue affecting the availability of Measure dashboards has now been resolved and dashboards are loading and operating as expected.\n\nOur teams have confirmed that normal functionality has been restored. We will continue to monitor the service to ensure stability.\n\nWe apologise for the disruption and thank you for your patience while we worked to resolve the issue.",
"name": "Measure: Dashboards Not Loading",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e19:39\u003c/var\u003e - \u003cvar data-var='time'\u003e21:31\u003c/var\u003e UTC"
},
{
"code": "q3pd1x7840b7",
"impact": "minor",
"message": "Thank you for your patience. The Bluesky data delay is now resolved.",
"name": "Consumer Research - Bluesky Data Delay",
"timestamp": "Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e17:23\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e13:53\u003c/var\u003e UTC"
},
{
"code": "j6lw990g5v8y",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Query Backfill Delays",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e22:28\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e16:21\u003c/var\u003e UTC"
},
{
"code": "gt3gvttvx01z",
"impact": "minor",
"message": "Thank you for your patience. This issue is now resolved.",
"name": "Query Data Delays",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e13:34\u003c/var\u003e - \u003cvar data-var='time'\u003e13:53\u003c/var\u003e UTC"
},
{
"code": "gwcky25hfbh1",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Consumer Research - delayed and/or stalled Query backfills",
"timestamp": "Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e14:10\u003c/var\u003e - \u003cvar data-var='time'\u003e16:07\u003c/var\u003e UTC"
},
{
"code": "rcx0b6nlksrx",
"impact": "none",
"message": "Resolved – The issue has now been resolved, and users are able to log in to Brandwatch again.\n\nWe will continue to monitor the platform to ensure everything remains stable. Thank you for your patience while we worked to resolve this issue.",
"name": "Consumer Research - platform is not loading",
"timestamp": "Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e15:07\u003c/var\u003e - \u003cvar data-var='time'\u003e15:51\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00Z",
"time_zone": "UTC"
},
{
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"months": [
{
"incidents": [
{
"code": "sgfp1hnkzcqk",
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"message": "This incident has been resolved.",
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},
{
"code": "h6cmwxyczz17",
"impact": "major",
"message": "This incident has been resolved.",
"name": "[Consumer Research] Slow Backfills",
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},
{
"code": "ffvh68gqkdm7",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Consumer Research - Mention List Component",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e16:23\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:43\u003c/var\u003e UTC"
},
{
"code": "1qcmv2ls26ks",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Platform Incident - Vizia Not Loading",
"timestamp": "Jul \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e17:36\u003c/var\u003e - \u003cvar data-var='time'\u003e21:40\u003c/var\u003e UTC"
},
{
"code": "697r4y78xcz3",
"impact": "none",
"message": "Thank you for your continued patience. The issues with Engage have been resolved.",
"name": "Engage - Issues with messaging composition functions",
"timestamp": "Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e22:16\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e16:58\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "nx9rjxvq355l",
"impact": "minor",
"message": "Our Engineering Team has confirmed that the backlog contributing to the delays has now been fully cleared, and this issue has been fully resolved.\n\nWe thank you for your continued patience and apologize for any inconvenience or disruption this issue may have caused.",
"name": "Query backfill delays",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e20:28\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e01:20\u003c/var\u003e UTC"
},
{
"code": "17vyfbqy3r3h",
"impact": "minor",
"message": "Thank you for your patience. Meta has confirmed all issues are resolved.",
"name": "Meta (Facebook and Instagram) Data Delays",
"timestamp": "Jun \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e14:25\u003c/var\u003e - \u003cvar data-var='time'\u003e19:20\u003c/var\u003e UTC"
},
{
"code": "jxhy0qz9wbw3",
"impact": "minor",
"message": "Thanks so much for your patience. The query backfill delays are now resolved.",
"name": "Query Backfills may be delayed",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e15:33\u003c/var\u003e - \u003cvar data-var='time'\u003e18:40\u003c/var\u003e UTC"
},
{
"code": "0p3k7jdsj5cb",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Bulk actions not working",
"timestamp": "Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e17:54\u003c/var\u003e UTC"
},
{
"code": "6m9l699sml5h",
"impact": "none",
"message": "The issue affecting dashboard filters has now been resolved.\n\nOur engineering team identified the root cause and implemented a fix. Dashboard filters should now apply correctly when changed.\n\nWe will continue to monitor the platform to ensure stability and normal performance.\n\nThank you for your patience while we worked to resolve this issue.",
"name": "Consumer Research - Issues with dashboard filters",
"timestamp": "Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:26\u003c/var\u003e - \u003cvar data-var='time'\u003e13:19\u003c/var\u003e UTC"
},
{
"code": "vz29fww3mfy2",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Consumer Research - Issue with Bulk Actions",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:49\u003c/var\u003e - \u003cvar data-var='time'\u003e19:14\u003c/var\u003e UTC"
},
{
"code": "hggjf059ypy9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Cannot filter mentions in a Dashboard",
"timestamp": "Jun \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e14:44\u003c/var\u003e - \u003cvar data-var='time'\u003e19:31\u003c/var\u003e UTC"
},
{
"code": "pbpzwnp8z8xs",
"impact": "major",
"message": "This incident has been resolved. Thank you for your patience.",
"name": "Measure - Dashboards Not Loading",
"timestamp": "Jun \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e16:39\u003c/var\u003e - \u003cvar data-var='time'\u003e17:41\u003c/var\u003e UTC"
},
{
"code": "gtp7l1dkkzqm",
"impact": "minor",
"message": "Earlier today, Brandwatch experienced a temporary service disruption affecting platform availability. The issue has been fully resolved, and all services are operating normally.\n\nOur team has confirmed that functionality has been restored and will continue to monitor the platform as a precaution.\n\nWe apologize for any inconvenience and thank you for your patience.",
"name": "Brandwatch - Platform temporarily down",
"timestamp": "Jun \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:04\u003c/var\u003e - \u003cvar data-var='time'\u003e10:59\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "901x13w7svwt",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research/Listen - Query backfill issues and possible delays in visibility of realtime data",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e13:25\u003c/var\u003e - \u003cvar data-var='time'\u003e17:20\u003c/var\u003e UTC"
},
{
"code": "r2ftpg1z2n5c",
"impact": "minor",
"message": "Thank you so much for your patience. The issue is fully resolved.",
"name": "Consumer Research - Query Backfill Delays",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e17:30\u003c/var\u003e - \u003cvar data-var='time'\u003e20:32\u003c/var\u003e UTC"
},
{
"code": "k15bbq03bpl7",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Queries Backfilling Irrelevant Mentions",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e17:15\u003c/var\u003e - \u003cvar data-var='time'\u003e22:50\u003c/var\u003e UTC"
},
{
"code": "hc16lzykpcxr",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Query Backfill Delays",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e21:13\u003c/var\u003e - \u003cvar data-var='time'\u003e22:46\u003c/var\u003e UTC"
},
{
"code": "nprfh4m30l7w",
"impact": "minor",
"message": "This issue has been resolved. Thank you for your patience during our investigation.",
"name": "[Consumer Research \u0026 Listen] PowerPoint/PDF Dashboard Exports Failing",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e14:28\u003c/var\u003e - \u003cvar data-var='time'\u003e15:23\u003c/var\u003e UTC"
},
{
"code": "568lsnlzbg83",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Query Backfills Stalled",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e16:46\u003c/var\u003e - \u003cvar data-var='time'\u003e18:55\u003c/var\u003e UTC"
},
{
"code": "0lzlt4c370vt",
"impact": "none",
"message": "The issue affecting some users where the option to select a Data Source was unavailable during Dashboard creation has now been resolved.\n\nUsers should now be able to create Dashboards and select a Data Source as expected.\n\nIf you continue to experience any issues, please reach out to our support team.\n\nThank you for your patience while we worked on this.",
"name": "Consumer Research - some users unable to select Data Source when creating new Dashboards or Alerts",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:48\u003c/var\u003e - \u003cvar data-var='time'\u003e14:52\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-04-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "h2h66l666lhx",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Query Backfilling Stuck",
"timestamp": "Apr \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e07:23\u003c/var\u003e - \u003cvar data-var='time'\u003e09:17\u003c/var\u003e UTC"
},
{
"code": "zys3ytm6kp3f",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Consumer Research - Issues collecting TikTok, Threads, and LinkedIn Brand Mentions data",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e14:05\u003c/var\u003e - \u003cvar data-var='time'\u003e20:04\u003c/var\u003e UTC"
},
{
"code": "wvmprskymj05",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Backfill Issues Affecting Some Clients",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:41\u003c/var\u003e - \u003cvar data-var='time'\u003e14:41\u003c/var\u003e UTC"
},
{
"code": "8tmlsdjtfgq6",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Publish: Instagram Reels failing to publish",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e01:23\u003c/var\u003e - \u003cvar data-var='time'\u003e14:39\u003c/var\u003e UTC"
},
{
"code": "qpzkz5j8l1lb",
"impact": "none",
"message": "The issue affecting dashboard templates not displaying available queries has now been resolved.\n\nThank you for your patience while we worked to resolve this.",
"name": "Consumer Research - Specific dashboard templates show no available queries",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e14:22\u003c/var\u003e - \u003cvar data-var='time'\u003e14:52\u003c/var\u003e UTC"
},
{
"code": "bm4gpvjw8rqs",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Degraded performance Quick Search",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e18:07\u003c/var\u003e - \u003cvar data-var='time'\u003e20:47\u003c/var\u003e UTC"
},
{
"code": "k5385bzsb7xy",
"impact": "major",
"message": "Our engineers have confirmed that the Instagram API has stabilized and the issue with Instagram posts is reported as resolved.\n\nWe thank you for your patience and we apologise for any inconvenience this may have caused.",
"name": "Publish - Instagram posts fail to publish",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:21\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e14:35\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "2l4r398fgqxb",
"impact": "minor",
"message": "The implemented fix has successfully resolved the issue causing posts to remaining in a processing status. \n\nWe thank you for your patience and we apologise for any inconvenience or confusion this may have caused.",
"name": "Publish - Posts remaining in processing state",
"timestamp": "Mar \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e13:32\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e00:47\u003c/var\u003e UTC"
},
{
"code": "2qqk0w6bqkcv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance: Listen",
"timestamp": "Mar \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e19:00\u003c/var\u003e UTC"
},
{
"code": "5vgq2rhhrrsf",
"impact": "none",
"message": "Resolved: SSO Login Issue\n\nThe issue affecting SSO logins has now been fully resolved.\n\nOur team has verified that all systems are operating normally, and access has been restored for all users.\n\nThank you for your patience while we worked to resolve this issue. If you continue to experience any problems, please contact support.",
"name": "Consumer Research - Investigating: SSO Login Issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:28\u003c/var\u003e - \u003cvar data-var='time'\u003e10:42\u003c/var\u003e UTC"
},
{
"code": "mb1xl6b0n2r1",
"impact": "minor",
"message": "We greatly appreciate your patience and understanding. We are pleased to announce that the platform access incident has been resolved.",
"name": "[Consumer Research, Listen \u0026 Social Media Management] Platforms Inaccessible",
"timestamp": "Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e11:33\u003c/var\u003e - \u003cvar data-var='time'\u003e13:57\u003c/var\u003e UTC"
},
{
"code": "qblhj8qx1zp8",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "[Consumer Research, Listen \u0026 Social Media Management] Platforms Inaccessible",
"timestamp": "Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e10:52\u003c/var\u003e - \u003cvar data-var='time'\u003e11:18\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "vgv1sw9jyrb0",
"impact": "major",
"message": "Meta has confirmed that their API has returned to operational. Instagram Reels publishing should now be functioning as expected. \n\nThank you for your patience.",
"name": "Publish - Instagram Reel publishing issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:01\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e22:18\u003c/var\u003e UTC"
},
{
"code": "tjt3hjr6wqkj",
"impact": "major",
"message": "The issue affecting Single Sign-On (SSO) login redirects in Consumer Intelligence has been resolved. Users should now be able to successfully authenticate and access the platform without disruption.",
"name": "SSO Login - Redirection issue",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e19:30\u003c/var\u003e - \u003cvar data-var='time'\u003e19:56\u003c/var\u003e UTC"
},
{
"code": "h0z15wnsbx03",
"impact": "major",
"message": "The issue with the Listen module not loading has been resolved. \n\nThank you for your patience.",
"name": "Listen - Module Not Loading",
"timestamp": "Feb \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e20:10\u003c/var\u003e - \u003cvar data-var='time'\u003e21:04\u003c/var\u003e UTC"
},
{
"code": "12vrdxt3d7jj",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Consumer Intelligence experiencing loading issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e14:45\u003c/var\u003e - \u003cvar data-var='time'\u003e15:24\u003c/var\u003e UTC"
},
{
"code": "l9rlhj2tc6h9",
"impact": "minor",
"message": "Thank you for your patience. This has been resolved.",
"name": "Login \u0026 Environment Switching Issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e15:07\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e17:34\u003c/var\u003e UTC"
},
{
"code": "31ry9rk941kc",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Issues impacting incoming X data",
"timestamp": "Feb \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e01:56\u003c/var\u003e - \u003cvar data-var='time'\u003e14:08\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-01-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "9xzc4sf9dp5b",
"impact": "none",
"message": "The recent TikTok channel disconnections were caused by an issue on TikTok’s side and were not the result of any action taken by users or employees/engineers.\n\nTikTok released changes that caused some existing authorization tokens to stop working. As we do not have access to TikTok’s internal systems, we are unable to investigate the root cause further. Our Product Partnerships team has reached out to TikTok to support their investigation.\n\nWhat we did:\nOn the 23rd, we retried previously failing authorizations.\n\nThis restored a number of affected TikTok channels.\n\nWhat may still be required:\nSome channels will still need to be manually reconnected to restore full functionality.\n\nFor now, due to the lack of disconnection events we are marking this issue as resolved however we are monitoring on a long term basis.",
"name": "Intermittent TikTok Channel Disconnections",
"timestamp": "Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e13:22\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e17:29\u003c/var\u003e UTC"
},
{
"code": "ry2wyzzf6fqk",
"impact": "critical",
"message": "This incident has been resolved. We thank you again for your ongoing patience, and ask that any users still encountering issues with our platform contact our Support team.",
"name": "Listen: Module not loading",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e15:24\u003c/var\u003e - \u003cvar data-var='time'\u003e16:20\u003c/var\u003e UTC"
},
{
"code": "syt0l8tf60q7",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delay in Facebook Data",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e09:29\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e08:24\u003c/var\u003e UTC"
},
{
"code": "f5rjzzc0bpdk",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delay in X/Twitter data",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e09:48\u003c/var\u003e - \u003cvar data-var='time'\u003e21:19\u003c/var\u003e UTC"
},
{
"code": "xcrpw3dqwjzz",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance: Influence",
"timestamp": "Jan \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e UTC"
},
{
"code": "z203czct77q7",
"impact": "maintenance",
"message": "This incident has been resolved.",
"name": "X (Twitter) Outage",
"timestamp": "Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e17:03\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e08:18\u003c/var\u003e UTC"
},
{
"code": "146l6xd3j4j0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance – Consumer Research - Storage Upgrade",
"timestamp": "Jan \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e UTC"
},
{
"code": "mxtl6kjvlssl",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Query Backfill Delays",
"timestamp": "Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e15:42\u003c/var\u003e - \u003cvar data-var='time'\u003e22:51\u003c/var\u003e UTC"
},
{
"code": "jv91l4c874v1",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Influence Scheduled Maintenance",
"timestamp": "Jan \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
},
{
"code": "bjy63qw7k1n4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Support Channels Down",
"timestamp": "Jan \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e20:44\u003c/var\u003e - \u003cvar data-var='time'\u003e21:22\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
},
{
"incidents": [
{
"code": "2ckhyclsr2ch",
"impact": "minor",
"message": "The issue with channel connections and refreshes is now resolved. Thank you for your patience.",
"name": "Settings - Channel Connection Errors",
"timestamp": "Dec \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e14:48\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e21:12\u003c/var\u003e UTC"
},
{
"code": "9q4d02q7ckjv",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Consumer Research \u0026 Listen - Unable to create \u0026 edit Queries",
"timestamp": "Dec \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e00:56\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e21:56\u003c/var\u003e UTC"
},
{
"code": "tvd8nn2n0ks1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Dashboard Components Failing to Load",
"timestamp": "Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e15:33\u003c/var\u003e - \u003cvar data-var='time'\u003e21:34\u003c/var\u003e UTC"
},
{
"code": "0qd4f8xq7gfw",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research \u0026 Social Media Management - Degraded YouTube Data Ingestion",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e19:37\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e17:40\u003c/var\u003e UTC"
},
{
"code": "48xpd63dbhmj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Mention Processing",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e00:23\u003c/var\u003e - \u003cvar data-var='time'\u003e15:30\u003c/var\u003e UTC"
},
{
"code": "83zld386nhg1",
"impact": "none",
"message": "The issue affecting temporary slow backfills has now been fully resolved.\n\nOur Engineering teams identified the underlying cause and have implemented a fix. Backfill performance has returned to normal levels.\n\nThank you for your patience, and we apologise for any inconvenience caused.",
"name": "Consumer Research Some clients may experience slow backfills",
"timestamp": "Nov \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e15:14\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:44\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "wxqfkj8m2cmm",
"impact": "major",
"message": "The earlier delays affecting real-time and historical mention processing have now been fully resolved. \n\nAll systems are operating normally, and processing speeds have returned to expected performance levels.\n\nThank you for your patience while we worked to restore full service.",
"name": "Consumer Research - Delays in Mention Processing",
"timestamp": "Nov \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e04:04\u003c/var\u003e - \u003cvar data-var='time'\u003e07:17\u003c/var\u003e UTC"
},
{
"code": "yszb5r6vp337",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Influence Scheduled Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e UTC"
},
{
"code": "9lxfljh4jzss",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Data Collection: Unable to reconnect Facebook \u0026 Instagram",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e01:55\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:45\u003c/var\u003e UTC"
},
{
"code": "jklx84y0yy9b",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Consumer Research - Social Panels",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e18:32\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e18:39\u003c/var\u003e UTC"
},
{
"code": "6fnfs8wj6dsp",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "[Consumer Research \u0026 Listen] Users may be unable to access the platform",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:11\u003c/var\u003e - \u003cvar data-var='time'\u003e15:12\u003c/var\u003e UTC"
},
{
"code": "6r60bg41pnrt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Influence Scheduled Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e UTC"
},
{
"code": "5dl03406fjhv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance – Login System Upgrade",
"timestamp": "Nov \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "wwkv50zrmy2m",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Signals - Trends not returning results",
"timestamp": "Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e14:09\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:54\u003c/var\u003e UTC"
},
{
"code": "84qpg6vc1m6w",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance for my.brandwatch.com",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "91ryv63lkzh7",
"impact": "minor",
"message": "Our Engineering Team have confirmed the issue causing delays in Query backfills has now been fully resolved.\n\nQueries can now be created and edited as normal. We thank you for your continued patience and apologise for any inconvenience or disruption this issue has caused.",
"name": "Query Backfills delays",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e17:14\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e00:41\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00Z",
"time_zone": "UTC"
}
]
}