Snapshot 69177
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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{
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{
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{
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},
{
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},
{
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},
{
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},
{
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},
{
"code": "5m41xcyt5klc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] FR5 | Maintenance with service disruption",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:30\u003c/var\u003e CEST"
},
{
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"message": "This incident has been resolved.",
"name": "Test Zendesk X Diabolocom",
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},
{
"code": "qhc9zrhf06ds",
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"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.7 | SG1",
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},
{
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"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:01\u003c/var\u003e CEST"
},
{
"code": "hjgcjhql66y3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.7 | DP1 - FR8 - FR9 - FR10 - FR12 - HADS - HDS2",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e22:01\u003c/var\u003e - \u003cvar data-var='time'\u003e22:05\u003c/var\u003e CEST"
},
{
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},
{
"code": "g73htlmrps2m",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.7 | DE1 - FR4 - FR6",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CEST"
},
{
"code": "41kxpdwyvmvk",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Test Incident Diabolocom - Do not take it in account",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:14\u003c/var\u003e - \u003cvar data-var='time'\u003e11:12\u003c/var\u003e CEST"
}
],
"name": "September",
"year": 2026
},
{
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{
"code": "2fm3kmlsw9tt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.7 | FR3 - FR5 - FR7 - FR11",
"timestamp": "Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CEST"
},
{
"code": "7jlm84yzwn7x",
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},
{
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"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.7 | SBX1 - SBX2 - SBX3 - P-DP1",
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},
{
"code": "sf0w0jnndw3t",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] FR10 | Maintenance with service disruption",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e00:10\u003c/var\u003e - \u003cvar data-var='time'\u003e00:40\u003c/var\u003e CEST"
},
{
"code": "fy86xj39qsxq",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Diabolocom Knowledge base - down",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e13:53\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:48\u003c/var\u003e CEST"
},
{
"code": "3cmjfgjml87b",
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"message": "This incident has been resolved.",
"name": "API \u0026 Contact Datas - Degraded performance",
"timestamp": "Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e16:53\u003c/var\u003e - \u003cvar data-var='time'\u003e17:12\u003c/var\u003e CEST"
}
],
"name": "August",
"year": 2026
}
],
"start_time": "2026-08-01T00:00:00+02:00",
"time_zone": "Paris"
},
{
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{
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{
"code": "jgh8r7g4rp5h",
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"message": "This incident has been resolved.",
"name": "Incident OVH - Accès à la plateform impossible",
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},
{
"code": "vsgn6tqg19k5",
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"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.6 | SG1",
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},
{
"code": "f00k37wntsdg",
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"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.6 | US1",
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},
{
"code": "z5q5yg949f26",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.6 | DP1 - FR8 - FR9 - FR10 - FR12 - HADS - HDS2",
"timestamp": "Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CEST"
},
{
"code": "sx973z5v2bd3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.6 | DE1 - FR4 - FR6",
"timestamp": "Jul \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CEST"
},
{
"code": "yq39qpgh327p",
"impact": "major",
"message": "This incident has been resolved.",
"name": "TEST DIABOLOCOM SUPPORT",
"timestamp": "Jul \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e17:22\u003c/var\u003e - \u003cvar data-var='time'\u003e17:39\u003c/var\u003e CEST"
},
{
"code": "6sjj05l22x5r",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.6 | FR3 - FR5 - FR7 - FR11",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:03\u003c/var\u003e CEST"
},
{
"code": "19378w1c7t52",
"impact": "critical",
"message": "No impact observed.",
"name": "Calls Not routed to Agents",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e14:21\u003c/var\u003e - \u003cvar data-var='time'\u003e14:58\u003c/var\u003e CEST"
},
{
"code": "4r7l8cqgqvvt",
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"name": "[Scheduled] Release 4.9.6 | FR1 - FR2",
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}
],
"name": "July",
"year": 2026
},
{
"incidents": [
{
"code": "tl7c457f7ykx",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.6 | SBX1 - SBX2 - SBX3 - P-DP1",
"timestamp": "Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CEST"
},
{
"code": "4whg8gdq83jj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Diabolocom mobile Datas",
"timestamp": "Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:46\u003c/var\u003e - \u003cvar data-var='time'\u003e11:31\u003c/var\u003e CEST"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "c95vvl485ls4",
"impact": "minor",
"message": "EN:\nThe fix has been successfully applied on the affected platform.\nRecording services have now fully recovered and are operating normally.\n\nWe thank you for your patience and apologize for the inconvenience caused.\n\nFR:\nLe correctif a été appliqué avec succès sur la plateforme concernée.\nLes services d’enregistrements (Recordings) sont désormais pleinement rétablis et fonctionnent normalement.\n\nNous vous remercions pour votre patience et vous présentons nos excuses pour la gêne occasionnée.",
"name": "Minor Incident - Archives recordings",
"timestamp": "May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e14:24\u003c/var\u003e - May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:15\u003c/var\u003e CEST"
},
{
"code": "9v1l53tkpcjq",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.5 | SG1",
"timestamp": "May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:01\u003c/var\u003e CEST"
},
{
"code": "9stv2npw0ssb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.5 | US1",
"timestamp": "May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:01\u003c/var\u003e CEST"
},
{
"code": "my0spb77hhj9",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.5 | DP1 - FR8 - FR9 - FR10 - HADS - HDS2",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CEST"
},
{
"code": "fmxr95py0rkp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.5 | DE1 - FR4 - FR6",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CEST"
},
{
"code": "x6zgnglktcjp",
"impact": "minor",
"message": "The incident has been resolved and services are operating normally.\nWe will continue monitoring the situation closely.",
"name": "Sim Management Issue",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e10:28\u003c/var\u003e - \u003cvar data-var='time'\u003e12:41\u003c/var\u003e CEST"
},
{
"code": "jrbj34m7b5c0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.5 | FR3 - FR5 - FR7 - FR11 - FR12",
"timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CEST"
},
{
"code": "jpzg784sg67x",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.5 | FR1 - FR2",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CEST"
}
],
"name": "May",
"year": 2026
}
],
"start_time": "2026-05-01T00:00:00+02:00",
"time_zone": "Paris"
},
{
"end_time": "2026-04-30T23:59:59+02:00",
"months": [
{
"incidents": [
{
"code": "knd3vkw942z2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.5 | SBX1 - SBX2 - SBX3 - P-DP1",
"timestamp": "Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CEST"
},
{
"code": "kwz85f359tvc",
"impact": "critical",
"message": "FR :\nL'incident est désormais résolu. Tous les services sont pleinement opérationnels.\nNote : Si vous constatez encore une anomalie, une dernière déconnexion/reconnexion peut être nécessaire pour finaliser le rétablissement. Un rapport d'incident complet sera fourni dès qu'il nous aura été transmis.\n\nEN :\nAll systems are now operational. All services are fully restored.\nNote: If you still experience any issues, a final logout/login may be required to refresh your connection. A detailed incident report will be shared as soon as it is available.",
"name": "ODD Plateforms Down",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e14:50\u003c/var\u003e - \u003cvar data-var='time'\u003e17:48\u003c/var\u003e CEST"
},
{
"code": "m5k8vmvlhhcf",
"impact": "critical",
"message": "FR :\nL'incident est désormais résolu. Tous les services sont pleinement opérationnels.\nNote : Si vous constatez encore une anomalie, une dernière déconnexion/reconnexion peut être nécessaire pour finaliser le rétablissement. Un rapport d'incident complet sera fourni dès qu'il nous aura été transmis.\n\nEN :\nAll systems are now operational. All services are fully restored.\nNote: If you still experience any issues, a final logout/login may be required to refresh your connection. A detailed incident report will be shared as soon as it is available.",
"name": "HDS2 WebRTC Down",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e14:10\u003c/var\u003e - \u003cvar data-var='time'\u003e17:48\u003c/var\u003e CEST"
},
{
"code": "5s0t0vhm35v0",
"impact": "critical",
"message": "FR :\nL'incident est désormais résolu. Tous les services, y compris le WebRTC, sont pleinement opérationnels. Un rapport d'incident complet (Post-Mortem) sera mis à disposition dès qu'il nous aura été transmis par nos équipes techniques. Merci de votre patience.\n\nEN :\nAll systems are now operational. All services, including WebRTC, are fully restored. A detailed incident report (RCA) will be provided as soon as it is received from our technical teams. Thank you for your patience.",
"name": "Half of french platforms are down",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e13:33\u003c/var\u003e - \u003cvar data-var='time'\u003e17:47\u003c/var\u003e CEST"
},
{
"code": "z6qlh1ssj4w5",
"impact": "none",
"message": "This incident has been resolved.",
"name": "API Diabolocom AI",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e14:45\u003c/var\u003e - \u003cvar data-var='time'\u003e17:58\u003c/var\u003e CEST"
},
{
"code": "jr19m09yd423",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.4 | SG1",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:01\u003c/var\u003e CEST"
},
{
"code": "grnwqm54z5v6",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.4 | US1",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:01\u003c/var\u003e CEST"
},
{
"code": "99q9c132c60r",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.4 | DP1 - FR8 - FR9 - FR10 - HADS - HDS2",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CEST"
},
{
"code": "686678jlyc2b",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Agent assist Down",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:23\u003c/var\u003e - \u003cvar data-var='time'\u003e15:41\u003c/var\u003e CEST"
}
],
"name": "April",
"year": 2026
},
{
"incidents": [
{
"code": "7sn4krwlc8k6",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.4 | DE1 - FR4 - FR6",
"timestamp": "Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CEST"
},
{
"code": "6517vjs6lwch",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.4 | FR3 - FR5 - FR7 - FR11 - FR12",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CET"
},
{
"code": "jwvpkqdvg6ms",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.4 | FR1 - FR2",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CET"
},
{
"code": "f5h53vl56w14",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.4 | SBX1 - SBX2 - SBX3 - P-DP1",
"timestamp": "Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CET"
},
{
"code": "9g6g5ty8qw20",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "HDS2 WebRTC connection",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:59\u003c/var\u003e - \u003cvar data-var='time'\u003e09:25\u003c/var\u003e CET"
},
{
"code": "ylp6m61k0yqd",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Call distribution issue: unexpected second agent insertion into active calls",
"timestamp": "Mar \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e12:34\u003c/var\u003e - \u003cvar data-var='time'\u003e14:14\u003c/var\u003e CET"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "wrhyrhgbysss",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Plateform access and connection",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e11:17\u003c/var\u003e - \u003cvar data-var='time'\u003e11:45\u003c/var\u003e CET"
},
{
"code": "7n1sl4hhxhvq",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Plateform access",
"timestamp": "Feb \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e11:48\u003c/var\u003e - \u003cvar data-var='time'\u003e14:14\u003c/var\u003e CET"
},
{
"code": "9mvqs4p1cg2x",
"impact": "none",
"message": "Certains agents ont pu rencontré des problèmes de connection au niveau du WebRTC durant la période de l'incident\nSome agents may have experienced connection issues with WebRTC during the incident.",
"name": "WebRTC connection issue",
"timestamp": "Feb \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e00:00\u003c/var\u003e CET"
},
{
"code": "mdjqvj74bw97",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] US1 | Maintenance with service disruption",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e CET"
},
{
"code": "83clp9bdg708",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.3 | SG1",
"timestamp": "Feb \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:01\u003c/var\u003e CET"
},
{
"code": "355v5yl0mwz5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.3 | US1",
"timestamp": "Feb \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:02\u003c/var\u003e CET"
},
{
"code": "32pk1m12fxk2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.3 | DP1 - FR8 - FR9 - FR10 - HADS - HDS2",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CET"
},
{
"code": "nr9d5g1qc5qt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.3 | DE1 - FR4 - FR6",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CET"
}
],
"name": "February",
"year": 2026
}
],
"start_time": "2026-02-01T00:00:00+01:00",
"time_zone": "Paris"
},
{
"end_time": "2026-01-31T23:59:59+01:00",
"months": [
{
"incidents": [
{
"code": "20krbzc9n4nz",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.3 | FR3 - FR5 - FR7 - FR11 - FR12",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CET"
},
{
"code": "rywmkwc47c21",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.3 | FR1 - FR2",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CET"
},
{
"code": "2mncw3dpmvzx",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.3 | SBX1 - SBX2 - SBX3 - P-DP1",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:01\u003c/var\u003e CET"
},
{
"code": "rfjxzgtwh90s",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Sepia API Down",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e12:06\u003c/var\u003e - \u003cvar data-var='time'\u003e12:24\u003c/var\u003e CET"
},
{
"code": "ygnbs66r7c01",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Admin mobile interface unreachable, ABR routing issue",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e11:59\u003c/var\u003e - \u003cvar data-var='time'\u003e12:24\u003c/var\u003e CET"
},
{
"code": "h5w2zqcn4zgj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "API 500 errors",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e11:52\u003c/var\u003e - \u003cvar data-var='time'\u003e12:18\u003c/var\u003e CET"
},
{
"code": "yr34fxn9km88",
"impact": "none",
"message": "Bonjour,\n\nUne alerte a été publiée hier sur notre page de statut, que nous souhaitions clarifier.\n\nAprès analyse, cette alerte faisait suite à un comportement anormal identifié par nos systèmes, qui ne correspond finalement pas à un incident affectant nos services. Il s’agit d’un bug technique, actuellement en cours d’investigation par nos équipes.\n\nLes indicateurs de supervision sont restés normaux tout au long de la période concernée et aucun impact significatif n’a été observé pour nos clients.\n\nPar mesure de précaution, le sujet est traité en priorité afin d’en identifier précisément la cause et d’éviter toute fausse alerte à l’avenir.\n\nNous vous remercions pour votre compréhension et restons disponibles si besoin.\n\nCordialement,\n\n\nHello,\n\nAn alert was published yesterday on our status page, and we would like to provide some clarification.\n\nAfter further analysis, this alert was triggered by abnormal behavior detected by our systems, which ultimately did not correspond to an incident impacting our services. It is related to a technical bug that is currently under investigation by our teams.\n\nMonitoring indicators remained normal throughout the period, and no significant impact was observed for our customers.\n\nAs a precautionary measure, this issue is being treated as a priority in order to identify its root cause and prevent similar false alerts in the future.\n\nThank you for your understanding. Please do not hesitate to contact us if you have any questions.",
"name": "ABR routing Degraded",
"timestamp": "Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e16:24\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:46\u003c/var\u003e CET"
},
{
"code": "7v1dt4lqqvfc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] HADS | Maintenance with service disruption",
"timestamp": "Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:30\u003c/var\u003e CET"
},
{
"code": "b1qvngv0vdbr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] DP1 | Maintenance with service disruption",
"timestamp": "Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e19:15\u003c/var\u003e - \u003cvar data-var='time'\u003e20:15\u003c/var\u003e CET"
},
{
"code": "95tzqx55hrp8",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] P-DP1 | Maintenance with service disruption",
"timestamp": "Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e15:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:30\u003c/var\u003e CET"
},
{
"code": "j3195j2tdsf3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] US1 | Maintenance with service disruption",
"timestamp": "Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e10:30\u003c/var\u003e - \u003cvar data-var='time'\u003e11:30\u003c/var\u003e CET"
},
{
"code": "fvj5bqysp4w4",
"impact": "minor",
"message": "5 h 30, la base de données sur la plateforme HDS2 a subi une panne complète.\nElle a été restaurée à 6 h 30.Cependant, nous avons découvert par la suite que la panne avait provoqué une incohérence interne dans le système de base de données. \nMême si la base de données principale a été restaurée correctement, la base de données secondaire ne s'est pas connectée correctement et a continué à se comporter comme si elle était également la base principale. En conséquence, les données entre les deux bases n'étaient pas synchronisées.\nDe ce fait, certains de nos services ont pu enregistrer de nouvelles données, mais n'ont pas toujours été en mesure de lire les informations les plus récentes. Cela a conduit à la restitution de données incorrectes ou manquantes par ces services.Le problème a été entièrement identifié et résolu, et le fonctionnement normal a été complètement rétabli à 16h39.",
"name": "HDS2 Data base synchronisation",
"timestamp": "Jan \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e05:30\u003c/var\u003e - \u003cvar data-var='time'\u003e05:30\u003c/var\u003e CET"
},
{
"code": "2lc9t0sh4sdl",
"impact": "none",
"message": "This incident has been resolved.",
"name": "TEST 4 Maintenance sur le dossier de test",
"timestamp": "Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e16:46\u003c/var\u003e - \u003cvar data-var='time'\u003e16:47\u003c/var\u003e CET"
},
{
"code": "fy8v4wpwtr4m",
"impact": "none",
"message": "This incident has been resolved.",
"name": "TEST 3 Maintenance sur le dossier de test",
"timestamp": "Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e16:43\u003c/var\u003e - \u003cvar data-var='time'\u003e16:44\u003c/var\u003e CET"
},
{
"code": "9m2lctrm428t",
"impact": "none",
"message": "This incident has been resolved.",
"name": "TEST 2 Maintenance sur le dossier de test",
"timestamp": "Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e16:32\u003c/var\u003e - \u003cvar data-var='time'\u003e16:37\u003c/var\u003e CET"
},
{
"code": "vggj56s1n2p5",
"impact": "none",
"message": "This is the message you will receive once the incident is solved",
"name": "TEST Maintenance sur le dossier de test",
"timestamp": "Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e16:20\u003c/var\u003e - \u003cvar data-var='time'\u003e16:26\u003c/var\u003e CET"
},
{
"code": "zqzttbdk8k5z",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Test Diabolocom Zendesk",
"timestamp": "Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e17:22\u003c/var\u003e - \u003cvar data-var='time'\u003e17:43\u003c/var\u003e CET"
}
],
"name": "January",
"year": 2026
},
{
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{
"code": "nbysm08hts4s",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "DE1_Degraded voice",
"timestamp": "Dec \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:51\u003c/var\u003e - \u003cvar data-var='time'\u003e13:29\u003c/var\u003e CET"
},
{
"code": "bygtrh1ss3pp",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Total platform unavailability",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:11\u003c/var\u003e - \u003cvar data-var='time'\u003e10:47\u003c/var\u003e CET"
}
],
"name": "December",
"year": 2025
},
{
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{
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},
{
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},
{
"code": "dpqkcwprzwdn",
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},
{
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},
{
"code": "cvy4bpkcdhfn",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Diabolocom Mobile APP cannot be reached",
"timestamp": "Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e17:37\u003c/var\u003e - \u003cvar data-var='time'\u003e18:46\u003c/var\u003e CET"
},
{
"code": "bshjhz9djcvv",
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"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.2 | FR3 - FR5 - FR7 - FR11 - FR12",
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},
{
"code": "sgj9zl44gjl8",
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"name": "[Scheduled] Release 4.9.2 | FR1 - FR2",
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},
{
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"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Release 4.9.2 | SBX1 - SBX2 - SBX3 - P-DP1",
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}
],
"name": "November",
"year": 2025
}
],
"start_time": "2025-11-01T00:00:00+01:00",
"time_zone": "Paris"
}
]
}