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Solutions Legal Spend & Matter Management Enterprise Legal Management Contract Management & Automation Legal Ops & Workflow Automation Sales & Revenue Compliance & Risk Product Unity ELM OnitX ELM BusyLamp SimpleLegal ContractWorks SecureDocs OnitX CLM App Catalog LSR ReviewAI Customers Customer Success Support Portal Security Implementation Training Resources Resource Center Blog Newsroom ELR Contact Us NYC Legal Innovation Exchange at IBM, Oct. 26. Request your invitation. RSVP Now Onit Group of Companies Subcontractors / Sub-processors Updated: August 17, 2026 The Onit Group of companies rely upon certain subcontractors and sub-processors to support the delivery of and/or provide functionality to the products and services that they supply. The following is a list of the name(s), activities and locations of such subcontractors and sub-processors by product/service platform. 12/18/25 update: Added Pendo to apply SimpleLegal/Table 4 and removed WalkMe from Table 4 and ZenDesk from Tables 4, 6, 8, and 9. 12/29/25 update: Added Cisco, Cloudflare and CrowdStrike to Table 10, Legal Files. 1/22/26 update: Added sub processors for SpendAgent and Unity. 6/5/2026 update: Added several internal tools to Table 1, and added new product Counsel Exchange. 8/17/2026 update: Updated Table 10, BusyLamp; removed Asana from Table 1; removed Cenza from Table 2; removed DataDog from Tables 2 & 9; removed Opendatabot from Table 7; and removed Rackspace from Table 11. To be notified via email of changes to our sub-processors, please click here. Subcontractors for Internal and Administrative Benefit of Onit Group of Companies (Table 1): Subcontractor / Subprocessor Platform Description of services provided Country Anthropic & CoWork All Productivity Tool Worldwide ChatGPT (OpenAI) All Productivity Tool United States Fellow All Meeting management and note taking app United States Google Suites All Email Provider and Productivity Tools United States Atlassian (Jira and Confluence) All Productivity Tool / Ticketing Software United States Mimecast All Email Archiving and Phishing Mitigation Tool United States Microsoft Office365 All Email Provider and Productivity Software United States Monday.com All Productivity Tool United States Outreach.ai All Customer sales tool United States SmartSheet All Productivity Tool United States Salesforce.com All CRM Software & Ticketing Software United States Subcontractors for All Platforms of Onit Group of Companies (Table 2): Subcontractor/ Subprocessor Platform Description of services provided Country Amazon Web Services (AWS) All Cloud Provider United States AXDRAFT, LLC All Affiliate of Onit – various services, such as implementation, integration, data migration, and support services. Ukraine BusyLamp GmbH All Wholly owned subsidiary of Onit Germany Cloudflare All DNS provider United States Consortra All Translation Services United States CrowdStrike All Hosting Managed Services and Security Services United States Onit, Inc. and its US affiliates: AXDRAFT, Inc.; Bodhala Inc.; SecureDocs, Inc.; SimpleLegal, Inc., LegalFiles Software, Inc, Synaptec Software, LLC d/b/a/ LawBase All Various services, such as implementation, integration, data migration, and support services. United States Onit Canada ULC All Various services, such as sales, implementation, integration, data migration, and support services. Canada Onit Europe Ltd. All Various services, such as implementation, integration, data migration, and support services. United Kingdom Onit India Pvt. Limited All Wholly owned subsidiary of Onit –various services, such as implementation, integration, data migration, and support services. India Onit New Zealand Limited All Wholly owned subsidiary of Onit – various services, such as implementation, integration, data migration, and support services. New Zealand OpenAI All API to AI tool that generates natural language or code United States & Worldwide Pendo All Logging and Analytics United States PlanHat All Customer success tool United States Teledirect All Call Center Provider United States Workato All Integration Platform United States Subcontractors Specific to Spend Agent and Unity Platforms (Table 3): Spend Agent and Unity Subcontractor/ Subprocessor Platform Description of services provided Country Google Cloud (including Gemini) SA/Unity API to AI tool that generates natural language or code for Spend Agent feature and other Onit AI Agents and features United States OpenAI SA/Unity API to AI tool that generates natural language or code United States & Worldwide Subcontractors Specific to Onit, Inc. Platforms (Table 4): Onit Enterprise Legal Management (ELM); Contract Lifecycle Management (CLM); Legal Holds; Apptitude; InvoiceAI; BillingPoint, Counsel Exchange Subcontractor/ Subprocessor Platform Description of services provided Country Affinda Onit PDF converter for BillingPoint, CounselGo, and Counsel Exchange Users Australia Amazon Web Services (AWS) Onit Cloud Provider Except for BillingPoint and Counsel Exchange, Customer can choose hosting location: United States or Germany (with back-ups in Ireland) BillingPoint and Counsel Exchange are hosted in the United States Google Cloud (including Gemini) Onit API to AI tool that generates natural language or code for Spend Agent feature and other Onit AI Agents and features United States Mailgun Onit Email Automation Service United States Maven AGI Inc. Onit AI Chatbot for support questions United States SurePoint Technologies, Inc. Onit CounselMatch United States UserWay Inc. Onit Translates web pages to conform to the Web Content Accessibility Guidelines (WCAG) international standard United States Subcontractors Specific to SimpleLegal, Inc. Platforms (Table 5): SimpleLegal Enterprise Legal Management (ELM); SimpleReview, CounselGo, Unity Subcontractor/ Subprocessor Platform Description of services provided Country Affinda SL PDF converter for BillingPoint, CounselGo and Counsel Exchange Users Australia Amazon Web Services (AWS) SL Cloud Provider United States Amazon Web Services (AWS) SL AWS’s TextExtract – processes pdfs United States Auth0 (purchased by Okta) SL SSO Vendor United States Google Analytics SL Analytics United States SurePoint Technologies, Inc. SL CounselMatch United States Mailgun SL Email Automation Service United States Maven AGI Inc. SL AI Chatbot for support questions United States Morae SL Consulting and Implementation Services United States Sentry.io SL Exception Handling / Reporting United States Subcontractors Specific to Contract Related GenAI Platforms (Table 6): ReviewAI, ExtractAI, Automate NDA, OnitX CLM, AuthorDocs, Microsoft Add-Ins Subcontractor/ Subprocessor Platform Description of services provided Country Adobe Catalyst .pdf Converter via Adobe PDF API United States & Worldwide Amazon Web Services (AWS) Catalyst Cloud Provider Customer can choose hosting location: United States or Germany (with back-ups in Ireland) Anthropic, PBC Catalyst Generative AI Tool used in ReviewAI and Catalyst for Contracts United States & various Google Analytics Catalyst Analytics United States Sentry.io Catalyst Exception Handling / Reporting United States Twilio (Segment) Catalyst Customer Data Platform United States Subcontractors Specific to AXDRAFT Platforms (Table 7): AXDRAFT; Quickdocs (Powered by AXDRAFT); ContractWorks Premium Subcontractor/ Subprocessor Platform Description of services provided Country Amazon Web Services (AWS) AD Cloud provider Customer can choose hosting location: European Union or Canada or United States DocuSign AD Document signing API United States Google Analytics AD Analytics United States Google Cloud Platform (GCP) AD Primary Infrastructure Provider, Including Google Workspace (Formerly GSuite) European Union Maven AGI Inc. AD AI Chatbot for support questions United States SendGrid AD Email Automation Service United States Twilio AD Processes Phone Numbers, SMS API, Email API United States Vanta AD Stores Metadata and Configuration Information for Infrastructure, Gsuite, Version Control, Endpoints, Hosts and Chat Tool. SOC 2 Compliance and Automation Tool United States UserWay Inc. AD Translates web pages to conform to the Web Content Accessibility Guidelines (WCAG) international standard United States Subcontractors Specific to Bodhala Platforms (Table 8): Subcontractor/ Subprocessor Platform Description of services provided Country Amazon Web Services (AWS) BD Cloud provider United States Hubspot BD SDCRM Software and Marketing Tools United States Sharefile BD sFTP site for exchanging files United States Opswat metadefender BD Scan files related to functionality to issue an RFP and/or RPA United States Subcontractors Specific to SecureDocs Platforms (Table 9): ContractWorks, Virtual Data Rooms, ReadySign, ContractWorks Premium Subcontractor/ Subprocessor Platform Description of services provided Country Amazon Web Services (AWS) SD Cloud provider Customer can choose hosting location: United States or Ireland (with back-ups in Germany) Hubspot SD CRM Software and Marketing Tools United States Maven AGI Inc. SD AI Chatbot for support questions United States Rollbar SD Error Logging System United States Twilio SD Two factor authentication and sends text messages United States Subcontractors Specific to BusyLamp Platforms (Table 10): Subcontractor/ Subprocessor Platform Description of services provided Country Amazon Web Services (AWS) BL Cloud Provider Customer can choose hosting location: United Kingdom or Germany (with back-ups in Ireland) Cloudflare BL DNS provider United States Google Analytics BL Analytics United States Hetzner BL Germany back-up servers Germany Imperva BL WAF Germany Mailgun BL Email Automation Service United States Maven AGI Inc. BL AI Chatbot for support questions United States OpenAI BL Converts invoices into LEDES files United States PlusServer BL Germany production environment Germany Subcontractors Specific to LegalFiles Platforms Hosted by Onit (Table 11): Subcontractor/ Subprocessor Platform Description of services provided Country Amazon Web Services (AWS) LFS Cloud Provider United States Cisco LFS If hosted on Rackspace, VPN Provider United States Cloudflare LFS If hosted on AWS, DNS Provider United States CrowdStrike LFS If hosted on Rackspace, DNS Provider United States Table of Contents Privacy & Cookies Disclaimer Privacy Request Overview of Subcontractor Roles in Onit Services The subcontractors and subprocessors utilized by Onit play a crucial role in enhancing the efficiency and effectiveness of its legal and business process management solutions. Each subcontractor is selected based on their expertise in specific areas, ensuring that Onit can deliver high-quality services to its clients. For instance, productivity tools like Asana and Jira help streamline project management, while cloud providers such as Amazon Web Services (AWS) ensure reliable data storage and processing capabilities. This strategic partnership with various subcontractors allows Onit to focus on its core competencies while leveraging specialized services to meet diverse client needs. Geographic Distribution of Subcontractors Understanding the geographic distribution of Onit's subcontractors is essential for clients concerned about data handling practices and compliance with local regulations. The subcontractors are strategically located across various countries, including the United States, Germany, and India, which helps Onit maintain a global reach while ensuring localized support. For example, AWS and Google Cloud provide cloud services in regions like the United States and Europe, allowing Onit to offer clients options for data residency. This geographic diversity not only enhances service delivery but also mitigates risks associated with data sovereignty and compliance. Updates and Changes in Subcontractor Status Onit is committed to transparency regarding its subcontractors and subprocessors, regularly updating clients on any changes in vendor status. This includes new partnerships, terminations, or modifications in the services provided by existing subcontractors. Clients can subscribe to notifications for real-time updates, ensuring they are informed about any impacts on service delivery or data management practices. By keeping clients in the loop, Onit fosters trust and confidence in its operational practices. Compliance and Data Protection Practices Compliance with data protection regulations is a top priority for Onit and its subcontractors. The company ensures that all partners adhere to relevant laws, such as the General Data Protection Regulation (GDPR), to protect client data and maintain privacy standards. Subcontractors undergo rigorous assessments to ensure they meet Onit's compliance requirements, which include data encryption, secure data transfer protocols, and regular audits. This commitment to compliance not only safeguards client information but also reinforces Onit's reputation as a responsible service provider.