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Security and Trust DAY ONE runs on Salesforce and uses Salesforce-native identity, permissions, and auditing, so access and control are governed inside your Salesforce environment. Salesforce maintains independent security certifications and assurance reports for its platform and provides extensive documentation to support customer compliance requirements. book a demo Protection DATA Protection DATA Encryption In transit: TLS 1.2 or higher. At rest (optional): Salesforce Shield can be purchased to provide encryption at rest for customers who need it. Data residency Your data is stored on Salesforce data centres. Location depends on the region associated with your Salesforce instance, and Salesforce complies with data residency and sovereignty requirements. Export & portability Export using Data Export Service, Data Loader, APIs, or AppExchange tools. Migration is feasible with structured mapping of objects, fields, and relationships. access control Identity & DAY ONE uses Salesforce authentication and access controls to enforce least-privilege access. > MFA Required for Salesforce logins. RBAC Permission sets and roles. SSO Supported via identity provider. Session controls Timeouts and IP restrictions. Login monitoring Admin visibility via login history and monitoring tools. Backup & recovery Salesforce automatically performs daily backups of customer data and can restore on request in the event of data loss. Customers can also implement additional backup strategies via Salesforce-native exports or AppExchange tools. Reliability and performance Uptime DAY ONE runs on the Salesforce platform and inherits its enterprise-grade availability. Salesforce publishes live service status and historical availability on the Salesforce Trust site. Transparency Provides real-time system status, performance history, and incident updates through the Salesforce Trust site, enabling full visibility into platform health and reliability. Peak usage Enterprise-grade scalability with load balancing and real-time monitoring to ensure stable performance during peak demand. Security answers in one place Request the Security Pack for certifications, controls, and the full IT, Security and Performance FAQ. Book A Demo Frequently Asked Questions What standards do you align to? Inherit Salesforce standards including ISO 27001, SOC 2, SOC 3, GDPR alignment, and CSA STAR. How is data encrypted? TLS 1.2+ in transit. Encryption at rest available via Salesforce Shield if required. Where is data stored? On Salesforce data centres, based on your instance region, aligned to residency and sovereignty requirements. How do you control access? MFA, RBAC, SSO options, session controls, and login monitoring via Salesforce. What are your backup options? Daily Salesforce backups with restore on request, plus optional exports and AppExchange tools. What is your uptime commitment? DAY ONE runs on the Salesforce platform and inherits its availability. Salesforce publishes live service status and historical availability on the Salesforce Trust site at trust.salesforce.com. Any availability commitment specific to your subscription is set out in your agreement. Can we export our data? Yes, via Data Export Service, Data Loader, APIs, or AppExchange tools. Can we migrate off the platform? Yes. Migration is feasible with structured mapping of objects, fields, and relationships.