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Privacy Policy
Last updated: January 2026
Introduction
inflooens ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
Information We Collect
We collect information that you provide directly to us, including:
Account information (name, email, company)
Loan and borrower data processed through our platform
Communication records (messages, emails sent through our system)
Usage data and analytics
How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Luna AI and Data Processing
Luna AI processes loan data to provide analysis, anomaly detection, and guideline search. This processing occurs in memory and results are returned to your Salesforce environment. We do not:
Store raw loan data in our AI systems
Use your data to train AI models
Share your data with third parties for their own purposes
Log personally identifiable information (PII) in our systems
Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. Our practices are aligned with SOC 2 requirements.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. Data stored in your Salesforce environment is subject to your organization's retention policies.
Your Rights
Depending on your location, you may have rights to:
Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Request data portability
Third-Party Services
Our platform integrates with third-party services including Salesforce, Encompass, credit bureaus, and communication providers. These services have their own privacy policies that govern their use of your data.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@inflooens.com or through our contact page.