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Privacy Policy This Privacy Data notice describes in detail how we “Joulica” process personal data. This privacy notice is intended for: Users of Joulica's platform, and; Visitors to Joulica’s website. In this privacy notice we explain: What information we may collect about you. How we may use your personal information. Why do we collect and use your personal information. The personal information belonging to you which we might share with others. How long we keep your personal information. How we protect your personal information. Your rights regarding the personal information you give us. Who is the controller of your personal information and contact details of your privacy point of contact. Cookies, analytics, and monitoring. 1. What information we may collect about you Basic and contact information such as name and email address. Administrator data such as type of account and rights. Security data such as verification questions. Customer, sales and customer support data such as queries and/or complaints you submit to us. When you apply for a position with us we collect your name, email address and CV. As part of the subscription to our newsletter, we capture your email address. When you book a demo with us we capture your name and email address. We may collect data directly from you when you: Engage with our customer teams. Visit our website. Register for a demo. 2. How we may use your personal information We may use your personal information for the following purposes, to: Deliver our services and provide you with information about them. Provide you with information about our products and industry-specific information. Deal with your requests, complaints and enquiries. Identify you and authenticate your access rights access to our websites, systems and apps. Manage and improve our processes and our business operations. Comply with applicable laws and regulations. Follow security and fraud prevention protocols. 3. Why we are allowed to collect and use your personal information Joulica processes your personal data only when there is a valid legal basis to do so. Joulica may rely on fact that the processing is necessary to fulfill a contract with you, for legitimate interest or to comply with law. For details on the legal basis we use please refer to the table below. Categories and Types of Personal Data Purpose of Processing Legal Basis User Management data Name Location Phone Email Verification questions IP address User ID We process the information to: Make improvements to the platform Optimize your experience Provide you support Notify you about features and updates Customer relationship management (e.g., transactional communication) Authenticate and authorize access to your account Bill you for the Service Provide guidance on how to use the platform. Provide administrative access. Contract Security data Application security information Other Identifying Information Verify accounts Investigate suspicious activity Protect our business from fraud, breach of confidence and other business crimes. Contract Customer Support Name Email User ID Complaint/Query Respond, resolve, and investigate customers’ queries/complaints. Legitimate Interest Recruitment Information Name Email Resume Other information you may submit when applying for a job Valuating job applications Making employment and other hiring decisions Recruitment steps we take prior to entering employment contracts with individuals Legitimate Interest 4. What personal information we may share with others We share some personal information with partners, service providers, contractors or authorized third parties to assist in providing and improving the Service. All sharing of information is carried out consistent with local regulations and we contract with third-party service providers that can provide the same level of data protection and information security that you can expect from Joulica. As we are a global company, we may share your data outside your home country. We implement appropriate measures to protect your personal information when we do these types of transfers, such as data transfer agreements that incorporate standard data protection clauses. For EU data (and for other countries at request), the data is stored within the region/country in which the processing take place. 5. How long we keep your personal information We retain Personal Data for the period of time necessary to fulfil the purposes outlined in this Privacy Notice and our records retention policies unless a longer retention period is required by law. 6. How we protect your personal information Protecting your personal information is important to us. We use a variety of security measures and technologies to help protect your personal information. 7. Your rights regarding the personal information you give us The rights available that you can exercise depend on our reason for processing your personal information and the local law in your jurisdiction, and there are exceptions to some rights. Depending on this you may have the right to: Request access to your personal data: you can request access to information we may hold on you. Request correction of your personal data: you can ask us to correct personal data which may be incorrect, out of date or incomplete. Request erasure of your personal data: In some circumstances, you may request for your data to be deleted. Request restriction of the processing your personal data. Request transfer of your personal data. This is known as the right to portability where we can provide to you or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Object to our processing of your personal information. Queries related to your personal information can be made by the following means: 1) Sending an email to info@joulica.io 2) By post: Joulica, Business Innovation Center, NUI Galway, Ireland 8. Who is the controller of your personal information and contact details of your privacy point of contact The data controller of your data shared is Joulica If you have any questions or comments about this policy please contact us at: by email: info@joulica.io by post: Joulica, Business Innovation Center, NUI Galway, Ireland 9. Cookies and analytics Our websites may use cookies and similar technologies. You can choose to accept or decline cookies. If you choose to decline cookies, not all elements of our websites, apps and services may function as intended, so your experience may be affected. For more information on our use of cookies, please visit the Cookies Policy on the Joulica website you are browsing. Ireland Business Innovation Center NUI Galway Ireland Phone: +353 91 416593 Email: info@joulica.io United States 1700 W. Irving Park Rd., Suite 302, Chicago, IL 60613 Phone: +1 773 820 7461 Email: info@joulica.io Products Solutions Copyright 2026 Joulica. All Rights Reserved. Terms of use Privacy policy Website by DigitalCRO