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General terms&conditions
Terms & Conditions Collect&Go BV
General Terms and Conditions of Collect&Go BV, a private limited company with its registered office at
Parallelweg 30, 5223 AL in 's-Hertogenbosch, registered with the Chamber of Commerce under number
68337574 with tradename Collect + Go.
1. DEFINITIONS/WORD EXPLANATIONS
1.1. Account: the customer name with which the Customer gains access to the Collect + Go system.
1.2. Customer: the paying customer of Collect + Go who purchases and implements the system
within and outside her company.
1.3. Agreement: an agreement between two or more parties in which rights and obligations arise
on both sides.
1.4. Data traffic: all traffic generated by Customer's system, incoming and outgoing, excluding
traffic for the backup, expressed in Megabytes (MB) or Gigabytes (GB).
1.5. Service: the specific service that Collect + Go agrees with the Customer, as stated in the
Agreement or on the invoice.
1.6. E-mail address: an address code in the name of the Customer, for the exchange of electronic
messages via the Internet.
1.7. Hosting: the provision of disk space, CPU use on a server with the aim of allowing the Customer
to make his data traffic accessible via the Internet.
1.8. Log-in procedure: the procedure prescribed by Collect + Go in order to enable the Customer to
gain access to the Collect + Go system.
1.9. Netiquette: the generally accepted rules of conduct on the Internet as laid down in RFC 1855
(ftp://ftp.ripe.net/rfc/rfc1855.txt) and future amendments thereto.
1.10. Server: computer that is connected to the internet and is used for the exchange and storage of
data.
1.11. Service Level: This is a pre-agreed level of support in which Collect + Go is bound to a service
package specified in the agreement.
1.12. Disk space: amount of space on the Collect + Go server/cloud where Customer can place its
data, expressed in Megabytes (MB) or Gigabytes (GB).
1.13. Spam: the unsolicited sending of large amounts of e-mail with the same content and/or the
unsolicited posting of a message with the same content in large numbers of newsgroups on the
Internet. This includes opt-out mailings.
1.14. System: computer and related equipment with which Collect + Go provides services to the
Customer.
1.15. Website: one or more integrated Internet pages, preceded by a homepage.
1.16. ASP: Application Service Provider; applicable if Collect + Go is a supplier of online applications.
2. GENERAL
2.1. These General Terms and Conditions apply to all offers and agreements whereby Collect + Go
delivers goods and/or services of any kind to a third party - hereinafter referred to as the
Customer, even if these goods or services are not (further) described in these agreements.
Deviations from these General Terms and Conditions are only valid if they have been agreed in
writing or by email.
2.2. The user accepts and agrees with Collect + Go that Collect + Go will start fulfilling the Agreement
immediately after the Agreement has been concluded. If Collect + Go starts the execution
immediately after the Agreement has been concluded, the customer explicitly agrees that
he/she waives the statutory right of withdrawal in accordance with Article 6:230p sub d of the
Dutch Civil Code. If Collect + Go does not immediately start the execution, a consumer has the
right to withdraw from the agreement within 14 days without giving reasons.
2.3. The applicability of any purchase or other terms and conditions of the Customer is expressly
rejected. At the time of conclusion of the agreement, the Customer is deemed to have agreed
to the exclusive applicability of these General Terms and Conditions. The same applies to the
further assignments provided by the Customer, whether orally, by telephone, by email or in any
other way provided to Collect + Go, so that a written confirmation by Collect + Go is not (yet)
necessary.
2.4. Deviating terms and conditions and stipulations only apply if and insofar as they have been
expressly accepted by Collect + Go in writing.
2.5. All offers made by Collect + Go are without obligation. An agreement is only concluded by
written acceptance by Collect + Go. Customer guarantees the correctness and completeness of
the measurements, requirements, specifications of the performance and other data on which
Collect + Go bases its offer by or on behalf of him. An invoice sent by Collect + Go is equivalent
to a written acceptance. Collect + Go has the right to refuse a prospective Customer for reasons
of its own.
2.6. The representative who wishes to conclude an agreement on behalf of a legal entity must
demonstrate his authority in this regard at the request of Collect + Go.
2.7. Transactions are concluded only on the basis of the prices in force at the time of closing. Prices
are in Euro (€) and exclude VAT, any taxes, duties and/or telephone costs, unless otherwise
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stated.
2.8. Collect + Go has part of its services looked after by third parties. Collect + Go accepts no liability
for services provided by third parties.
2.9. Customer hereby gives permission to Collect + Go to include his or her personal data in the
Customer File of Collect + Go which is required for its administration and management tasks.
This personal registration is only accessible to Collect + Go and is not provided to third parties,
unless Collect + Go is obliged to do so by law or a court order. Customer will notify Collect +
Go in writing as soon as possible of changes to relevant data.
2.10. Customer will notify Collect + Go of any change in its contact details in writing or by email.
Collect + Go will only communicate with the known contacts specified by the Customer. The
Customer will ensure that the contacts can be reached by telephone and/or e-mail.
2.11. No one other than the manager/owner of Collect + Go has the authority to enter into contracts
on behalf of Collect + Go.
2.12. If any provision of these terms and conditions is null and void or is voided, the remaining
provisions of these terms and conditions will remain in full force and effect.
2.13. Collect + Go can always set (further) requirements for communication between parties or the
performance of legal acts by email.
3. DELIVERY
3.1. All (delivery) terms mentioned or agreed upon by Collect + Go have been determined to the best
of our knowledge on the basis of the information known to Collect + Go at the time of entering
into the agreement. Collect + Go makes every effort to observe agreed (delivery) deadlines as
much as possible. The mere exceeding of a stated or agreed (delivery) period does not cause
Collect + Go to default. In all cases, i.e. even if the parties have expressly agreed on a deadline
in writing, Collect + Go will only be in default due to exceeding the time limit after the Customer
has given it written notice of default. Collect + Go is not bound by (delivery) deadlines, whether
or not final, which can no longer be met due to circumstances beyond its control that have
occurred after the agreement was entered into. Nor is Collect + Go bound by a final delivery
date or not if the parties have agreed on a change in the content or scope of the agreement
(additional work, change of specifications, etc.). If there is a risk of exceeding any deadline,
Collect + Go and the Customer will consult as soon as possible.
3.2. Complaints about the performance of the agreement, the functioning of the system or the
operation of a website must be submitted in writing or by e-mail. These complaints are regularly
inventoried, after which action is taken to improve the situation.
3.3. Customer must give Collect + Go the opportunity to investigate and correct the complaints. In
the absence of strict compliance with the provisions of the previous article, any claim by the
Customer will lapse.
3.4. Complaints do not affect the Customer's obligation to pay.
4. PRICES AND PAYMENT
4.1. All payments must be made in advance, unless otherwise agreed in writing or by e-mail. Services
are invoiced annually in advance, unless otherwise agreed in writing or by e-mail.
4.2. Invoices can only be paid in full discharge of Collect + Go.
4.3. The parties will set out in the agreement the date or dates on which Collect + Go will charge the
Customer the fee for the agreed services. Invoices are paid by the Customer according to the
payment conditions stated on the invoice. In the absence of a specific arrangement, the
Customer shall pay within fourteen days of the invoice date. The Customer is not entitled to set-
off or suspend a payment.
4.4. In the event of payment later than thirty (30) days, the Customer will have another seven (7)
days to transfer the amount to be claimed. After this, two (2) percent interest per month will be
due on the entire amount and the Customer will be declared in default without a demand or
notice of default.
4.5. If a payment is not made within the set period, the Customer will receive a notice of default with
a reasonable period of at least 7 days. If the Customer has not paid after this period, Collect +
Go is entitled to suspend access to the system until full payment has been received.
4.6. If the Customer does not pay the amounts due on time, the Customer will owe statutory interest
on the outstanding amount without any reminder or notice of default being required. If the
Customer continues to fail to pay the claim after a reminder or notice of default, Collect + Go
can hand over the claim, in which case the Customer is also obliged to reimburse all judicial
and extrajudicial costs, including costs calculated by external experts in addition to the costs
determined in court, in addition to the total amount then due. The Customer will also owe the
costs incurred by Collect + Go for a failed mediation if the Customer is ordered by judgment to
pay the outstanding amount in full or in part.
4.7. Collect + Go is entitled to set off its claims against its Customer against the debts that Collect
+ Go has to that Customer, even if the claims against that Customer are not due and payable.
4.8. Collect + Go is entitled to change the rates. If there is a periodic payment obligation on the part
of the Customer, Collect + Go is entitled to adjust the applicable prices and rates in writing
within a period of at least one month. If the Customer does not wish to agree to such an
adjustment, the Customer is entitled to terminate the agreement within thirty days of the
notification on the date on which the adjustment would take effect.
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4.9. Collect + Go indexes its rates annually on the basis of the CBS Service Prices. If the price increase
is more than 5% per year, the Customer has the right to terminate the Agreement free of charge
within 30 days of announcement.
5. RESERVATION OF OWNERSHIP AND RIGHTS, FORMATION OF PROPERTY AND RETENTION
5.1. Where applicable, rights are always granted or transferred to the Customer on the condition
that the Customer pays the agreed fees in full and on time.
5.2. Collect + Go can retain the goods, products, property rights, data, documents, data files and
(interim) results of the services of Collect + Go received or generated within the framework of the
agreement, despite an existing obligation to hand over, until Customer has paid all amounts owed
to Collect + Go.
6. RISK
6.1. The risk of loss, theft or damage to goods, products, software or data that are the subject of
the agreement will pass to the Customer at the moment at which they have been brought into
the actual power of disposal of the Customer or an auxiliary person of the Customer.
7. INTELLECTUAL OR INDUSTRIAL PROPERTY RIGHTS
7.1. All intellectual and industrial property rights to the software, websites, databases, equipment
or other materials developed or made available pursuant to the agreement, such as analyses,
designs, documentation, reports, quotations, as well as preparatory material thereof, are
exclusively vested in Collect + Go, its licensors or its suppliers. Customer only obtains the rights
of use expressly granted by these terms and conditions and the law. Any other or far-reaching
right of the Customer to reproduce software, websites, databases or other materials is excluded.
A right of use vested in the Customer is non-exclusive and non-transferable to third parties.
7.2. The Customer is not permitted to remove or change any indication regarding the confidential
nature or regarding copyrights, trademarks, trade names or other intellectual or industrial
property rights from the software, websites, databases, equipment or materials.
7.3. Collect + Go is allowed to take technical measures to protect the software or in view of agreed
restrictions on the duration of the right to use the software. The Customer is not permitted to
remove or circumvent such a technical measure.
7.4. The Customer guarantees that no rights of third parties preclude the provision to Collect + Go
of equipment, software, material intended for websites (images, text, music, domain names,
logos, etc.), data files, or other materials, including design material, for the purpose of use,
processing, installation or incorporation (e.g. in a website). Customer will indemnify Collect +
Go against any action based on the allegation that making available, using, editing, installing
or incorporating such a claim infringes any right of third parties.
8. USE
8.1. Customer is bound by the amount of consumption as described in the order. Customer is
responsible for ensuring that this quantity is not exceeded. If this is exceeded, Collect + Go is
authorized to charge additional costs. Collect + Go and the Customer will consult with you about
these costs.
8.2. Customer shall refrain from hindering other Customers or Internet users and causing damage
to the system. The Customer is prohibited from starting processes or programs - whether or
not via the system - of which the Customer knows or can reasonably suspect that this hinders
or damages Collect + Go, other Customers or users.
8.3. It is not permitted to use the connection to Collect + Go, the system and the cloud and email
services for criminal conduct, acts and/or conduct that violate applicable legal provisions,
netiquette, the contract or these general terms and conditions.
This includes, but is not limited to, the following acts and behaviour:
• spamming: the unsolicited sending of large amounts of e-mail with the same content and/or
the unsolicited posting of a message with the same content in large numbers of newsgroups
on the Internet;
• infringing copyrighted works or otherwise acting in violation of intellectual
property rights of Collect + Go or third parties;
• hacking: the unauthorized intrusion into the cloud and email services of Collect + Go, via
your own or other computers or computer systems on the internet
8.4. If Collect + Go is of the opinion that the Customer is guilty of any conduct as referred to in the
previous paragraph, the Customer will be disconnected from the system without refund of
prepaid fees, and the agreement will be dissolved. Collect + Go reserves the right to recover any
damage suffered in connection with this from the relevant Customer.
8.5. The Customer is not allowed to transfer his or her account or other rights arising from the
agreement to third parties or to give them use to third parties, unless Collect + Go has given
explicit permission for this.
8.6. The employees of and on behalf of Collect + Go do not take note of the Customer's personal e-
mail and do not follow his transactions within Collect + Go and other systems on the Internet,
unless Collect + Go strongly suspects that the Customer is making attempts to hack other
computers from Collect + Go or is using the services of Collect + Go for other criminal or
otherwise unlawful criminal behavior.
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8.7. Responsibility for the accuracy of data We strive to provide accurate and reliable services.
However, we are not responsible for the accuracy, completeness or reliability of the imported
data you provide. As a user, you are fully responsible for the quality, accuracy, completeness
and legality of the data you import. This includes, but is not limited to, text, images, audio,
video, links, and other information you provide. We recommend that you check and verify the
imported data before using or trusting it. Using incorrect data can lead to inaccurate results,
erroneous decision-making, and other potential consequences.
8.8. Collect + Go is not liable for any damage resulting from the import or use of incorrect,
incomplete or erroneous data by Customer or third parties within its organization. Customer is
fully responsible for the quality and accuracy of the data imported via the system, including the
consequences this may have on reports, documentation and digital consignment notes.
9. COOPERATION BY CUSTOMER; TELECOMMUNICATIONS
9.1. The customer will always provide Collect + Go with all useful and necessary data or information
for the proper execution of the agreement in a timely manner and will provide all cooperation,
including the provision of access to its premises. If the Customer deploys its own personnel in
the context of providing cooperation in the execution of the agreement, this personnel will have
the necessary knowledge, experience, capacity and quality.
9.2. The Customer bears the risk of the selection, use and application in its organization of the
equipment, software, websites, databases and other products and materials and of the services
to be provided by Collect + Go, and is also responsible for the control and security procedures
and adequate system management.
9.3. If the Customer makes software, websites, materials, data files or data on an information carrier
available to Collect + Go, these will comply with the specifications prescribed by Collect + Go.
9.4. If the Customer does not make the data, equipment, software or employees necessary for the
execution of the agreement available to Collect + Go, or does not make it available to Collect +
Go in a timely manner or in accordance with the agreements, or if the Customer does not meet
its obligations in any other way, Collect + Go has the right to suspend the execution of the
agreement in whole or in part and has the right to charge the costs incurred in accordance with
its usual rates. all this without prejudice to the right of Collect + Go to exercise any other legal
right.
9.5. In the event that Collect + Go employees perform work at the Customer's location, the Customer
will provide the facilities reasonably desired by those employees free of charge, such as a
workspace with computer and telecommunication facilities. The workspace and facilities will
comply with all applicable (legal) requirements and regulations regarding working conditions.
The Customer indemnifies Collect + Go against claims from third parties, including employees
of Collect + Go, who suffer damage in connection with the execution of the agreement as a
result of acts or omissions of the Customer or of unsafe situations in its organization.
9.6. The customer will make the house and security rules applicable within his organization known
to the Collect + Go employees in a timely manner.
9.7. If telecommunication facilities, including the Internet, are used in the execution of the
agreement, the Customer is responsible for the correct choice and the timely and adequate
availability thereof, except for those facilities that are under the direct use and management of
Collect + Go.
9.8. Collect + Go is never liable for damage or costs due to transmission errors, malfunctions or
unavailability of these facilities, unless Customer proves that these damage or costs are the
result of intent or gross negligence on the part of Collect + Go or its managers.
9.9. If telecommunication facilities are used in the execution of the agreement, Collect + Go is
entitled to assign Customer access or identification codes. Collect + Go can change assigned
access or identification codes. The Customer treats the access codes confidentially and with
care and only makes them known to authorized personnel.
9.10. Collect + Go is never liable for damage or costs resulting from the misuse of access or
identification codes.
10. ACCESS
10.1. Collect + Go is entitled to temporarily block and/or limit Customer's access to Collect + Go's
software if Customer does not, properly or completely, comply with an obligation towards
Collect + Go, or if he/she acts in violation of the present terms and conditions.
10.2. The blocking or restriction will be lifted if the Customer has fulfilled its obligations within a
period set by Collect + Go.
10.3. Collect + Go is entitled to temporarily block Customer's access to Collect + Go's software if
Customer exceeds the agreed amount of data traffic in a calendar month. The blocking and/or
restriction will only be lifted at the moment that the Customer has demonstrated to the
satisfaction of Collect + Go that he fulfils or will fulfil his payment obligation. Collect + Go
reserves the right to take restrictive measures in the event of extreme data traffic. Collect + Go
is not liable for damage as a result of the blocking and/or limitation mentioned in this article.
10.4. Blocking or restricting access does not affect the Customer's obligation to pay.
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11. DOMAIN NAME ACCESSIBILITY / CLOUD AND EMAIL SERVICES / WHITELISTING
11.1. Collect + Go provides access to a number of domains, cloud and email services at various
institutions on behalf of the Customer on behalf of the Customer. Customer ensures that these
services are/are made accessible. Collect + Go accepts no liability if this access is not granted.
11.2. Collect + Go ensures that it makes its software and the associated e-mail service accessible to
the Customer. Customer must ensure that Collect + Go is whitelisted with its providers and with
the providers of the transporters, senders and receivers hired by it.
12. MANAGEMENT
12.1. Collect + Go is entitled to (temporarily) decommission the system or to limit its use without
prior notice insofar as this is necessary for the reasonably necessary maintenance or for the
necessary adjustments or improvements to the system to be made by Collect + Go, without this
creating a right to compensation from the Customer towards Collect + Go.
12.2. Collect + Go is entitled to make changes to the account, the IP addresses, the passwords, and
so on at any time, without this creating a right to compensation from the Customer towards
Collect + Go. In such a case, Collect + Go will inform the Customer of the changes as soon as
possible.
12.3. Collect + Go ensures the availability of the Collect + Go systems, making every effort to offer
optimal availability. However, Collect + Go is not liable for failure or inaccessibility of the Collect
+ Go systems as a result of circumstances that cannot reasonably be foreseen by it. This
includes, but is not limited to, disruptions in the connection to the Internet, disruptions in the
telephone network, failures at third parties, power failures and other failures beyond the control
of Collect + Go.
13. LIABILITY
13.1. The liability of Collect + Go due to attributable failure in the performance of an agreement only
arises in all cases if Customer immediately and properly gives Collect + Go notice of default in
writing, whereby a reasonable period is set to remedy the shortcoming, and Collect + Go
continues to imputably fail to comply with its obligations even after that period. The notice of
default must contain a description of the shortcoming that is as complete and detailed as
possible, so that Collect + Go is able to respond adequately.
13.2. A condition for the existence of any right to compensation is always that the Customer reports
the damage to Collect + Go in writing as soon as possible after the damage has arisen. Any
claim for damages against Collect + Go lapses by the mere lapse of 2 months after the claim
has arisen.
13.3. Customer is liable for all damage that Collect + Go may suffer as a result of an act or omission
of Customer in violation of the obligations arising from these general terms and conditions.
13.4. Customer is liable for all damage that Collect + Go may suffer as a result of the unlawful and/or
incorrect use of any Collect + Go service. For each day that the Customer is in violation, he
forfeits an immediately due and payable penalty of €100.00 for each violation or for each day
that the violation continues, at the discretion of Collect + Go.
13.5. The Customer indemnifies Collect + Go against all claims for compensation that third parties
may assert in respect of damage that may arise in any way from the use by or on behalf of the
Customer of the services of Collect + Go.
13.6. Collect + Go is not liable for the security and/or storage of the data that is stored.
13.7. Collect + Go accepts no liability whatsoever for damage of any nature that arises as a result of
the late or incorrect placement of the website, e-mail, equipment and/or any other internet
application of the Customer.
13.8. Collect + Go's liability is limited to compensation for direct damage and amounts to a maximum
of the amount paid by the customer for the service in the 12 months prior to the damage, with
a maximum of € 5,000,-. Collect + Go is not liable for indirect damage, including consequential
damage, loss of profit and loss of data, unless there is intent or deliberate recklessness.
13.9. If the agreement is mainly a continuing performance agreement with a term of more than one
year, the stipulated price is set at the total of the fees (excl. VAT) for one year.
13.10. Customer will refrain from publicly speaking negatively about Collect + Go if a dispute has arisen
between Customer and Collect + Go. For each day that the Customer is in violation, he will
forfeit an immediately due and payable fine of €100.00 (one hundred euros) for each violation
or for each day that the violation continues, at the discretion of Collect + Go.
13.11. The provisions of this article also apply to all (legal) persons that Collect + Go uses in the
execution of the agreement.
13.12. Collect + Go accepts no liability for disputes or fines arising from application by the customer
that goes beyond or deviates from the e-CMR protocol
(https://zoek.officielebekendmakingen.nl/trb-2008-130.html#d8e443). Furthermore, Collect +
Go is not liable for damage resulting from unauthorized use, fraud or theft where e-CMR
documentation is falsified, manipulated or visualized outside the secure environment of the
Collect + Go system, regardless of whether this takes place via third parties or customer
applications.
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14. PROCESSING OF PERSONAL DATA
14.1. Insofar as personal data of a counterparty is processed in the performance of work in the
context of the services of Collect + Go, these personal data will be processed in a proper and
careful manner, in accordance with the Personal Data Protection Act and the General Data
Protection Regulation. For further information, Collect + Go refers to the Privacy Statement:
https://collectgo.eu/en/privacy-policy/
14.2. In addition to the previous paragraph 1, Collect + Go notes that appropriate technical and
organisational measures will be taken to protect the personal data processed by a counterparty
against loss or any other form of unlawful processing, taking into account the current state of
the art and the nature of the processing.
15. EXPENSIVE
15.1. An agreement is entered into for a period of one (1) year, unless a different period has been
agreed in writing. The agreement is automatically and tacitly renewed every year for the same
period.
15.2. Cancellation is possible both in writing and by email. A notice period of three (3) months must
be taken into account. Costs incurred by Collect + Go on behalf of the Customer (i) or (ii) no
longer voidable after the agreement has entered into force, will not be refunded as a result of
the cancellation, or at least will remain due in full after the cancellation.
16. TERMINATION
16.1. If an agreement which, by its nature and content, does not end by completion, has been entered
into for an indefinite period, it may be terminated by either party by written notice after proper
consultation and stating reasons. If no express notice period has been agreed between the
parties, a period of at least one (1) month must be observed during the termination. The parties
will never be obliged to pay any compensation due to termination.
16.2. Contrary to what the law has stipulated in this regard by means of regulatory law, the Customer
can only terminate a service agreement in the cases provided for in these terms and conditions.
16.3. If the Customer does not comply with any obligation arising from an agreement concluded with
Collect + Go or these general terms and conditions, or if in the opinion of Collect + Go it is
subject to serious doubt whether the Customer is able to meet his or her contractual obligations
towards Collect + Go, Collect + Go is entitled, without notice of default or judicial intervention,
either to suspend the agreed Collect + Go service(s), or to dissolve the agreement in whole or
in part, without Collect + Go being obliged to pay any compensation and without prejudice to
the other rights to which Collect + Go is entitled.
16.4. Collect + Go is authorized to dissolve the agreement in whole or in part with immediate effect
without further notice of default or judicial intervention and to discontinue the Collect + Go
services if Customer:
• has provided false and/or incorrect personal data to Collect + Go;
• has failed to provide accurate information or changes;
• the agreement was entered into under false pretenses;
• is in breach of these terms and conditions;
• Customer has been declared bankrupt or has filed an application for bankruptcy;
• Customer has applied for suspension of payments;
• Customer has been placed under guardianship or administration or has been dissolved;
• in the event of liquidation of the Customer as well as if any execution claim is active
against the Customer.
16.5. If the Customer has already received performances for the execution of the agreement at the
time of the termination as referred to in Article 15.1, these performances and the related
payment obligation will not be subject to reversal, unless the Customer proves that Collect +
Go is in default with regard to those performances. Amounts that Collect + Go has invoiced
before the termination in connection with what it has already properly performed or delivered
in execution of the agreement, will remain due in full with due observance of the provisions of
the previous sentence and will become immediately due and payable at the time of the
dissolution
16.6. Collect + Go reserves the right to terminate the agreement immediately without giving a reason,
without refund, if Customer is guilty of misconduct, at the discretion of Collect + Go.
16.7. Dissolution by Collect + Go due to article 15.1 and/or 15.2 do not affect the Customer's payment
obligation. Customer shall pay the subscription fees for all ongoing services within three (3)
business days for the period from the actual termination date to the contractual end date.
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17. RETENTION PERIOD
17.1. All e-CMR documents are kept for a period of 7 years, in accordance with the legal and tax
retention obligations. Organizations and users that are no longer linked to an e-CMR will also
be removed after this period.
17.2. At the end of this period, the data will be deleted in a secure and irreversible manner, according
to certified deletion methods that comply with ISO 27001 and GDPR standards.
17.3. Customers can submit a request for access or a copy of their data within this period, provided
that this falls within the applicable regulations.
17.4. Once deleted, recovery of the data is no longer possible, and all deletion actions are recorded
in a secure audit log. This file will be kept for 1 year.
18. APPLICATION BY USERS
18.1. The customer (Account) who uses the system ensures a careful implementation of the system
and, together with supply chain parties, ensures that the application meets the conditions
arising from the e-CMR laws and regulations (including secure signing processes). See also
https://zoek.officielebekendmakingen.nl/trb-2008-130.html#d8e443Collect + Go provides
digital processes that comply with this e-CMR protocol and have been audited by enforcement
authorities (including NIWO). These agencies are regularly informed by Collect + Go about
software changes.
18.2. The customer takes care of the implementation and guidance of users during and after the
introduction of the system. User questions are handled by the own organization and/or on the
basis of existing user documentation (e.g. FAQ) (first-line support).
18.3. Collect + Go provides user documentation that shows the operation of the system.
18.4. Collect + Go provides technical means for digital sign-off in goods transfer in the e-CMR process.
The Customer is responsible for the choice of the signature method, including options such as
“sign on glass” or “signing without presence”, which cannot be traced back to a specific natural
person. The legal validity of the signature and identification of parties is the responsibility of
the Customer. Collect + Go cannot be held liable for invalid or fraudulent signatures or incorrect
identification, regardless of whether these have taken place via linked applications such as on-
board computers, ERP systems or third-party access systems.
19. ADDITIONAL WORK & SUPPORT
19.1. Collect + Go makes a connection with the customer's system. With this connection, the relevant
e-CMR data is delivered based on a .xml or .json format. If the delivery is made in a different
format, Collect + Go will make an estimate of the additional costs. Collect + Go uses an hourly
rate of € 110 (consultancy rate).
19.2. Collect + Go uses as a standard that one handling scenario for e-CMR applies, unless otherwise
stated in the quotation.
19.3. Customer-specific configuration of additional handling scenarios, (re-)mappings and other
functionality requirements are charged based on the consultancy rate. Collect + Go keeps a time
administration for this and invoices these additional costs on a monthly basis (afterwards).
19.4. If a support contract has been concluded between Collect + Go and the customer, this includes
the second-line support questions. A fair use policy applies to this. The starting point here is
the agreed monthly support rate, the monthly support time consumed compared to the
consultancy rate.
20. FORCE MAJEURE
20.1. Neither party is obliged to fulfil any obligation if it is prevented from doing so as a result of
force majeure in accordance with Article 6:75 of the Dutch Civil Code. Force majeure also
includes force majeure of suppliers of Collect + Go, the failure to properly comply with
obligations of suppliers that have been prescribed by Customer to Collect + Go as a result of
force majeure as well as defectiveness of goods, materials, software of third parties whose use
has been prescribed by Customer to Collect + Go as a result of force majeure. This includes,
but is not limited to, failures in the connection to the internet, failures in the
telecommunications infrastructure, failures in networks.
20.2. During force majeure, the delivery and other obligations of Collect + Go are suspended. If the
period in which Collect + Go is unable to fulfil its obligations due to force majeure lasts longer
than two (2) months, each of the parties is entitled to dissolve the agreement without judicial
intervention, without the other party being entitled to compensation.
21. APPLICABLE LAW AND DISPUTES
21.1. Collect + Go is entitled to change these general terms and conditions at any time. Changes will
take effect one (1) month after publication on the website.
21.2. These terms and conditions shall void all previous copies.
Terms and Conditions Collect + Go – 25th March 2025 Page 7 of 7