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Subscribe to UpdatesSubscribe All Systems Operational About This Site We build trust through transparency. Check this page for any service disruptions in real time. We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services. If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions. Uptime over the past 90 days. View historical uptime. CommUnity Unified Communications Platform (UCaaS) Operational Voice Services (CommUnity) Operational Control Panel / Admin Panel Operational HUDweb Operational myHUD Operational CRM Link Operational FaxLync Operational Paperless Fax Operational Record All (Verba) Operational Reporting Operational Video Collaboration (Powered by Zoom) Operational Voicemail to Email Operational Business Voice Unified Communications Platform (UCaaS) Operational Voice Services (Business Voice) Operational Voice Services (Business Voice+) Operational Business Voice SC2 Operational Application Framework Operational BV Reports Operational Conference Operational Fax Classic Operational Fax Digital Operational Starphone Operational Switchvox Cloud Unified Communications Platform (UCaaS) Operational Voice Services (Switchvox Cloud) Operational Switchvox SIP Trunking Operational E-Fax (Avantfax) Operational Switchvox Update Service Operational Switchvox Registration Server Operational PBXact/FreePBX Unified Communications Platform (UCaaS) Operational Voice Services (PBXact Cloud) Operational System Admin DDNS Operational Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational Voice Services (Fonality) - North America Operational Voice Services (Fonality) - Asia-Pacific Operational Control Panel / Admin Panel Operational HUD Classic Desktop Application Operational HUDweb Operational Record All (Orkweb) Operational Report Scheduler Operational ftp.pbxtra.com Operational CDR/ACD reports in control panel Operational Sangoma TaaS & Fax Platforms Operational SIPStation SIP Trunking Operational SIPStation UK - Trunking Services Operational FAXStation Operational SIPStation - SMS Operational E-fax (NF Xmedius) Operational Sangoma Wholesale Carrier Services Operational Wholesale SIP Trunking Operational High-Volume SIP Trunking Operational Wholesale SMS Operational Hosted Billing Operational Fraud Protection Operational 911 Services Operational CNAM Services Operational Sangoma Website, Portals and Stores Operational FAXStation Portal (fax.sipstation.com) Operational FreePBX Website (www.freepbx.org) Operational FreePBX Discourse (community.freepbx.org) Operational PBXact Cloud Portal (cloud.pbxact.com) Operational Sangoma Customer Support (support.sangoma.com) Operational Support Portal (help.sangoma.com) Operational Sangoma Portal (portal.sangoma.com) Operational Sangoma Website (www.sangoma.com) Operational SIPStation Store (store.sipstation.com) Operational Switchvox Portal (my.digiumcloud.com) Operational Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com) Operational VoIP Supply Website (voipsupply.com) Operational Backoffice Portal (backoffice.voipinnovations.com) Operational Netfortris Efax (fax.netfortris.com) Operational Digium SSO - idp.digium.com Operational Business Voice Portal (portal.star2star.com) Operational Business Voice Reports (reports-bv.sangoma.com) Operational NetOps (netops.sangoma.com) Operational RocketQuote (Business Voice Quoting Portal) Operational Managed Service Provider (MSP) Operational Internet Access / Circuits Operational SD-WAN Operational Security Services Operational Managed Network Services Operational Collaboration as a Service Operational TeamHub Web Operational TeamHub Desktop Operational TeamHub Mobile Operational Sangoma Meet Operational Sangoma Talk Operational CPaaS and Sangoma Applications Operational CPaaS Platform Operational Sangoma Apps (CPaaS Packaged Apps) Operational Contact Center as a Service (CCaaS) Operational Sangoma CX Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Scheduled Maintenance Switchvox SIP Trunking Maintenance - 10/13/26 Oct 13, 2026 22:00-23:00 EDT During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 10/13/26 @ 10pm ET thru 11pm ET Posted on Sep 10, 2026 - 17:24 EDT Switchvox SIP Trunking Maintenance - 10/15/26 Oct 15, 2026 22:00-23:00 EDT During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 10/15/26 @ 10pm ET thru 11pm ET Posted on Sep 10, 2026 - 17:27 EDT Switchvox SIP Trunking Maintenance - 10/20/26 Oct 20, 2026 22:00-23:00 EDT During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 10/20/26 @ 10pm ET thru 11pm ET Posted on Sep 10, 2026 - 17:30 EDT Switchvox SIP Trunking Maintenance - 10/22/26 Oct 22, 2026 22:00-23:00 EDT During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 10/22/26 @ 10pm ET thru 11pm ET Posted on Sep 10, 2026 - 17:32 EDT Switchvox SIP Trunking Maintenance - 10/27/26 Oct 27, 2026 22:00-23:00 EDT During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 10/27/26 @ 10pm ET thru 11pm ET Posted on Sep 10, 2026 - 17:40 EDT Switchvox SIP Trunking Maintenance - 10/29/26 Oct 29, 2026 22:00-23:00 EDT During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 10/29/26 @ 10pm ET thru 11pm ET Posted on Sep 10, 2026 - 17:43 EDT Switchvox SIP Trunking Maintenance - 11/3/26 Nov 3, 2026 22:00-23:00 EST During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 11/3/26 @ 10pm ET thru 11pm ET Posted on Sep 10, 2026 - 17:47 EDT Switchvox SIP Trunking Maintenance - 11/5/26 Nov 5, 2026 22:00-23:00 EST During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 11/5/26 @ 10pm ET thru 11pm ET Posted on Sep 10, 2026 - 17:49 EDT Switchvox SIP Trunking Maintenance - 11/10/26 Nov 10, 2026 22:00-23:00 EST During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 11/10/26 @ 10pm ET thru 11pm ET Posted on Sep 10, 2026 - 17:52 EDT Switchvox SIP Trunking Maintenance - 11/12/26 Nov 12, 2026 22:00-23:00 EST During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 11/12/26 @ 10pm ET thru 11pm ET Posted on Sep 10, 2026 - 17:54 EDT Switchvox SIP Trunking Maintenance - 11/17/26 Nov 17, 2026 22:00-23:00 EST During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 11/17/26 @ 10pm ET thru 11pm ET Posted on Sep 10, 2026 - 17:57 EDT Switchvox SIP Trunking Maintenance - 11/19/26 Nov 19, 2026 22:00-23:00 EST During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 11/19/26 @ 10pm ET thru 11pm ET Posted on Sep 10, 2026 - 17:59 EDT Past Incidents Oct 9, 2026 BV- Scheduled Infrastructure Maintenance- 10/08/2026 Completed - The scheduled maintenance has been completed. Oct 9, 00:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 8, 23:02 EDT Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform. Impact: During the deployment window, select users may experience improper call routing. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal. Oct 7, 13:19 EDT Oct 8, 2026 Scheduled Infrastructure Maintenance- 10/08/2026 Completed - The scheduled maintenance has been completed. Oct 8, 23:01 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 8, 22:01 EDT Scheduled - Details and Scope: Sangoma will be performing regular maintenance on the BV platform. Impact: During the deployment window, select users may experience temporary delays when logging into TeamHub or CX integrated extensions. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal. Oct 7, 13:22 EDT Switchvox SIP Trunking Maintenance - 10/8/26 Completed - The scheduled maintenance has been completed. Oct 8, 23:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 8, 22:00 EDT Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 10/8/26 @ 10pm ET thru 11pm ET Sep 10, 17:21 EDT Switchvox Prem Security Update - Informational Resolved - This incident has been resolved. Oct 8, 15:13 EDT Identified - Sangoma is aware of reports of unauthorized activity affecting certain Switchvox Prem systems running builds earlier than version 8.4.0.2. The activity is associated with third-party malware targeting a vulnerability that was addressed in Switchvox version 8.4.0.2. Customers who have not updated yet should update to Switchvox version 8.4.0.2 as soon as possible. While this release addresses the underlying vulnerability, systems that were compromised prior to the update may still require additional review and remediation. Sangoma Support is working diligently with partners to evaluate impacted systems, guide restoration efforts, and provide recommended steps to help customers return their systems to a secure and operational state. Customers and partners who believe their system may have been affected should contact Sangoma Support via our online webform or their authorized partner for assistance with review and remediation. When using the webform, please enter the keyword "Prem Compromised" in the "Subject - Brief Summary" field for prioritized assistance. Sangoma Support Online Webform - https://help.sangoma.com/community/s/casesupport Sep 2, 10:32 EDT Oct 7, 2026 Upgrade DCS/SWVX NSS Completed - The scheduled maintenance has been completed. Oct 7, 00:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 6, 22:01 EDT Scheduled - We will be performing a software upgrade on our NSS. This maintenance is expected to be non-service-affecting, and customers should not experience any interruption to their services. The upgrade will only impact STIR/SHAKEN call signing and verification functionality during the maintenance window. Sep 22, 11:21 EDT Oct 6, 2026 Switchvox SIP Trunking Maintenance - 10/6/26 Completed - The scheduled maintenance has been completed. Oct 6, 23:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 6, 22:00 EDT Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 10/6/26 @ 10pm ET thru 11pm ET Sep 10, 17:19 EDT BV- Fourth Scheduled Infrastructure Maintenance- 10/06/2026 Completed - The scheduled maintenance has been completed. Oct 6, 22:01 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 6, 21:00 EDT Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform. Impact: During the deployment window, select users may experience post call delay and improper routing. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal. Time of Release: Scheduled for Tuesday 10/06/2026 at 9:00 PM ET Duration: Expected to be a 60 minute window Oct 5, 12:37 EDT BV- Third Scheduled Infrastructure Maintenance- 10/06/2026 Completed - The scheduled maintenance has been completed. Oct 6, 16:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 6, 15:00 EDT Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform. Impact: During the deployment window, select users may experience delays in saving changes to the BV Portal. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal. Time of Release: Scheduled for Tuesday 10/06/2026 at 3:00 PM ET Duration: Expected to be a 60 minute window Oct 5, 12:35 EDT BV- Second Scheduled Infrastructure Maintenance- 10/06/2026 Completed - The scheduled maintenance has been completed. Oct 6, 09:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 6, 08:00 EDT Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice Plus platform. Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal. Time of Release: Scheduled for Tuesday 10/06/2026 at 8:00 AM ET Duration: Expected to be a 60 minute window Oct 5, 12:34 EDT BV- Scheduled Infrastructure Maintenance- 10/06/2026 Completed - The scheduled maintenance has been completed. Oct 6, 06:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 6, 05:00 EDT Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform. Impact: During the deployment window, select users may experience potential call failure or one-way audio. Some remote extensions may also briefly lose registration during the deployment window. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal. Time of Release: Scheduled for Tuesday 10/06/2026 at 5:00 AM ET Duration: Expected to be a 60 minute window Oct 5, 12:32 EDT Oct 5, 2026 No incidents reported. Oct 4, 2026 No incidents reported. Oct 3, 2026 No incidents reported. Oct 2, 2026 No incidents reported. Oct 1, 2026 Switchvox SIP Trunking Maintenance - 10/1/26 Completed - The scheduled maintenance has been completed. Oct 1, 23:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 22:00 EDT Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 10/1/26 @ 10pm ET thru 11pm ET Sep 10, 17:14 EDT BV- Scheduled Infrastructure Maintenance- 10/01/2026 Completed - The scheduled maintenance has been completed. Oct 1, 06:30 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 1, 05:30 EDT Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform. Impact: Select Business Voice Plus remote users may experience a temporary loss of registration during the deployment window. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal. Time of Release: Scheduled for Thursday 10/01/2026 at 5:30 AM ET Duration: Expected to be a 60 minute window Sep 30, 12:06 EDT Sep 30, 2026 No incidents reported. Sep 29, 2026 Switchvox SIP Trunking Maintenance - 9/29/26 Completed - The scheduled maintenance has been completed. Sep 29, 23:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 29, 22:00 EDT Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers utilizing Switchvox/DCS Trunking may experience temporary downtime or reduced functionality. Maintenance date - 9/29/26 @ 10pm ET thru 11pm ET Sep 10, 15:58 EDT BV- Second Scheduled Infrastructure Maintenance- 09/29/2026 Completed - The scheduled maintenance has been completed. Sep 29, 22:01 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 29, 21:00 EDT Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform. Impact: During the deployment window, select users may experience post dial delay or improper call routing. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal. Time of Release: Scheduled for Tuesday 09/29/2026 at 9:00 PM ET Duration: Expected to be a 60 minute window Sep 28, 12:07 EDT BV- Scheduled Infrastructure Maintenance- 09/29/2026 Completed - The scheduled maintenance has been completed. Sep 29, 06:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 29, 05:00 EDT Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform. Impact: During the deployment window, select users may experience potential call failure or one-way audio. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal. Time of Release: Scheduled for Tuesday 09/29/2026 at 5:00 AM ET Duration: Expected to be a 60 minute window Sep 28, 12:06 EDT Sep 28, 2026 No incidents reported. Sep 27, 2026 No incidents reported. Sep 26, 2026 Internet Service Impact - Carrier Event - Verizon Wireless Resolved - This incident has been resolved. Sep 26, 05:32 EDT Update - We are continuing to investigate this issue. Sep 25, 09:40 EDT Investigating - Verizon Wireless circuits unresponsive to Ping but may be falsely down. Potentially a monitoring issue. Incident is being investigated. Sep 25, 07:49 EDT Sep 25, 2026 Network Backbone Maintenance Completed - The scheduled maintenance has been completed. Sep 25, 04:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 25, 02:00 EDT Update - We will be undergoing scheduled maintenance during this time. Sep 21, 13:01 EDT Scheduled - During this maintenance window, we will be updating the software on three core switches within our backbone network. This routine maintenance helps ensure our network remains current, secure, and reliable. Single homed services in NY, SFO, or ATL may see an impact of up to 7 minutes. However, no downtime or impact to services is expected during this work. Sep 21, 13:00 EDT Incident History Powered by Atlassian Statuspage