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Trust + Security Center Start your security review View & download sensitive information Ask for information Overview Welcome to Relay Network's Trust Center. Our commitment to data protection, data privacy, and information security is embedded in every part of our business. Please use this Trust Center to learn about our security posture and request access to our information security documentation. Relay Network is HITRUST and SOC2 Certified and manages its infrastructure to the NIST Security Framework. Relay Network’s Cloud Infrastructure is hosted by Amazon Web Services (AWS). AWS follows all industry best practices related to information processing. Relay has architected its systems in accordance with AWS’s best practices in regard to security, data transmission, data transfer and access. The system has been architected with auto scaling to ensure proper capacity levels are available at all times. AWS undergoes SOC1, SOC2, and SOC3 Audits and holds the following certifications: HITRUST; HIPAA; PCI DSS Level 1; Cloud Security Alliance; ISO 27001; Federal Information Security Act (FISMA); and Federal Information Processing Standard Publication (FIPS 140-2). Compliance FIPS 140-2 HIPAA HITRUST NIST CSF SOC 2 Documents REPORTSHIPAA SRA Report REPORTSOther Reports REPORTSPentest Report REPORTSSOC 2 Report COMPLIANCEHIPAA COMPLIANCEHITRUST COMPLIANCENIST CSF COMPLIANCESOC 2 SELF-ASSESSMENTSSIG PRODUCT SECURITYAudit Logging PRODUCT SECURITYData Security DATA SECURITYAccess Monitoring Risk Profile Data Access LevelRestricted Impact LevelSubstantial Recovery Time Objective24 hours View more Product Security Audit Logging Data Security Integrations View more Reports HIPAA SRA Report Other Reports Pentest Report View more Self-Assessments SIG Data Security Access Monitoring Data Backups Data Erasure View more App Security Code Analysis Credential Management Secure Development Training View more Legal Subprocessors Customer Audit Rights Cyber Insurance View more Data Privacy Data Privacy Officer Employee Privacy Training Access Control Access Log Management Automated Account Management Data Access View more Infrastructure Amazon Web Services BC/DR Data Center View more Endpoint Security Anti-Malware Disk Encryption DNS Filtering View more Network Security Data Loss Prevention Firewall IDS/IPS View more Corporate Security Asset Management Practices Email Protection Employee Handbook View more Policies Acceptable Use Policy Access Control Policy Asset Management Policy View more Security Grades SecurityScorecard Relay Customer Feed Relay CX Builder Qualys SSL Labs Customer Feed Relayzone API Client CX Builder Trust + Security Center Updates 2025 Penetration Testing Complete Vulnerabilities Relay Network's 2025 Penetration Testing was completed by Meditology Services. The Executive Summary has been posted to the Trust center for review. HITRUST r2 Interim Assessment Complete Compliance Relay Network completed its HITRUST r2 Interim Assessment in September 2025. The Interim Assessment Letter is available for review. Annual Policy + Procedures Review Complete General Relay Network has completed its annual Policy + Procedures review for 2025. These documents are valid through June 30, 2026. All documents have been uploaded to the Trust Center. 2024 SOC 2 Type 2 Report Compliance Relay Network's 2024 SOC2 Report is now available for review. New Certificate of Insurance Available Compliance Relay Network's 2024-2025 Insurance Certificate is now available. If you need help using this Trust + Security Center, please contact us. Contact support If you think you may have discovered a vulnerability, please send us a note. Report issue