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Subscribe to UpdatesSubscribe Intermittent Crawling Errors Affecting Data Freshness Subscribe Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Wayfair Ongoing Improvements: Home Depot Lowes Kroger Chewy Kohl's Resolved: Amazon US If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Sep 25, 2026 - 15:01 EDT Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Ongoing Improvements: Home Depot Lowes Kroger Chewy Kohl's Monitoring: Amazon US Resolved: Wayfair Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Sep 18, 2026 - 14:35 EDT Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Amazon US Ongoing Improvements: Home Depot Lowes Kroger Chewy Kohl's Monitoring: Wayfair Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Sep 14, 2026 - 16:21 EDT Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Home Depot Wayfair Ongoing Improvements: Lowes Kroger Chewy Kohl's Bed Bath & Beyond Resolved: Target If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jun 23, 2026 - 13:54 EDT Update - Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Target Ongoing Improvements: Lowes Kroger Chewy Kohl’s Bed Bath & Beyond Resolved: Home Depot If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. May 08, 2026 - 14:57 EDT Update - Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Monitoring: Home Depot Ongoing Improvements: Lowes Kroger Chewy Kohl’s Bed Bath & Beyond If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. May 07, 2026 - 16:33 EDT Update - Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Ongoing Improvements: Lowes Home Depot Kroger Chewy Kohl’s Bed Bath & Beyond If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Apr 24, 2026 - 14:06 EDT Update - Update: Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Lowes Home Depot Kroger Monitoring: Amazon US Ongoing Improvements: Chewy Kohl’s Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Apr 10, 2026 - 10:41 EDT Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Chewy Kohl's Ongoing Improvements: Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Apr 09, 2026 - 10:21 EDT Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Amazon US Chewy Kohl's Ongoing Improvements: Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Mar 05, 2026 - 15:24 EST Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue. Amazon US Kroger Ongoing Improvements: Bed Bath & Beyond Resolved: Lowe's Kohl's Houzz Chewy Sam's Club Wayfair CVS If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Mar 02, 2026 - 12:16 EST Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connection listed below. We are actively working with our data provider to resolve the data crawling issue. Ongoing Improvements: Bed Bath & Beyond If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jan 23, 2026 - 09:48 EST Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Bed Bath & Beyond Resolved: Kroger Lowe's Kohl's CVS Houzz Chewy Sam's Club Wayfair If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Sep 12, 2025 - 13:54 EDT Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Bed Bath & Beyond Sam's Club Wayfair Resolved: Kroger Lowe's Kohl's CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Aug 26, 2025 - 16:09 EDT Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Sam's Club Monitoring: Kroger Resolved: Lowe's Kohl's CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Aug 21, 2025 - 12:02 EDT Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Kroger Lowe's Sam's Club Resolved: Kohl's CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Aug 13, 2025 - 17:01 EDT Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Improvements: Kroger Lowe's Kohl's Monitoring additional Improvements: Sam's Club Resolved: CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Aug 07, 2025 - 16:17 EDT Update - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Investigation: Lowe's Kohl's Monitoring additional Improvements: Kroger Sam's Club Resolved: CVS Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jul 29, 2025 - 16:00 EDT Identified - Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Ongoing Investigation: CVS Lowe's Kohl's Monitoring additional Improvements: Kroger Sam's Club Resolved: Houzz Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jul 22, 2025 - 16:03 EDT Monitoring - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's: (Monitoring new improvements) CVS: (Resolved) Kroger: (Monitoring new improvements) Houzz: (Resolved) Chewy: (Resolved) Kohl's: (Monitoring new improvements) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jul 18, 2025 - 12:34 EDT Update - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's CVS: (Resolved) Kroger: (Monitoring new improvements) Houzz: (Resolved) Chewy: (Resolved) Kohl's: (Monitoring new improvements) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jul 16, 2025 - 13:29 EDT Update - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's CVS: (Resolved) Kroger: (Monitoring new improvements) Houzz: (Resolved) Chewy: (Resolved) Kohl's If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jul 10, 2025 - 16:00 EDT Update - Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Monitoring new improvements) Lowe's CVS: (Resolved) Kroger Houzz: (Resolved) Chewy: (Resolved) Kohl's If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jul 07, 2025 - 13:55 EDT Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS: (Resolved) Kroger Houzz: (Resolved) Chewy: (Resolved) Kohl’s If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jul 03, 2025 - 11:42 EDT Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS: (Resolved) Kroger Houzz: (Resolved) Chewy: (Resolved) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jul 01, 2025 - 16:23 EDT Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS: (Monitoring implemented improvements) Kroger Houzz: (Monitoring implemented improvements) Chewy: (Monitoring implemented improvements) If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jun 25, 2025 - 12:16 EDT Update - Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam's Club: (Resolved) Lowe's CVS Kroger Houzz: (Monitoring implemented improvements) Chewy If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jun 23, 2025 - 13:42 EDT Update - Products continue to return a ‘Blocked’ error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue. Sam’s Club: (Resolved) Lowe’s CVS Kroger Houzz Chewy If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jun 20, 2025 - 14:29 EDT Update - Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports. Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jun 17, 2025 - 15:40 EDT Identified - Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jun 09, 2025 - 11:27 EDT Walmart Marketplace Channel Requirements Update Subscribe Identified - Salsify has identified an issue affecting the Walmart Marketplace channel connection following recent requirement updates by the retailer. Due to temporary delays in obtaining corrected/updated schema templates directly from Walmart, publish requests may result in increased blocking feedback or failed submissions for specific product types. Salsify teams are actively working with Walmart to review the issues found within the latest schema templates. In the interim, impacted users can leverage a Custom Readiness Report to map their Salsify data to Walmart Marketplace requirements and export product content from Salsify to publish directly within the Walmart Marketplace portal or manage impacted products directly in Walmart Marketplace's portal. We will provide our next update as soon as communication with Walmart Marketplace progresses. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Sep 16, 2026 - 06:45 EDT Uptime over the past 90 days. View historical uptime. Salsify Application Partial Outage Enhanced Content Operational Imports and Indexing Operational Insights Partial Outage Salsify Application Operational Salsify CDN Operational Salsify FTP Operational Readiness Reports Operational Catalog Sites Operational Salsify Labs Operational Syndication Operational Amazon Operational Walmart Operational GDSN Operational Syndication Operational 1WorldSync Operational The Home Depot Operational Open Catalog Operational Salsify Support Portal Operational Training Center Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Scheduled Maintenance Infrastructure Maintenance - October 10th Oct 10, 2026 06:00-11:00 EDT To provide the best possible service to our users, Salsify will be performing maintenance starting at 6:00 AM EDT (10:00 AM GMT) on Saturday, October 10th. This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience. We expect to complete the maintenance within 5 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed. The impacted channels are Open Catalog, Instacart US/CA, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, Walgreens, Loblaws and Grainger For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team. Posted on Sep 24, 2026 - 12:25 EDT Infrastructure Maintenance - October 17th Oct 17, 2026 06:00-11:00 EDT To provide the best possible service to our users, Salsify will be performing maintenance starting at 6:00 AM EDT (10:00 AM GMT) on Saturday, October 17th. This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience. We expect to complete the maintenance within 5 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed. The impacted channels are Open Catalog, Instacart US/CA, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, Walgreens, Loblaws and Grainger For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team. Posted on Sep 24, 2026 - 12:26 EDT Past Incidents Oct 10, 2026 No incidents reported today. Oct 9, 2026 No incidents reported. Oct 8, 2026 No incidents reported. Oct 7, 2026 No incidents reported. Oct 6, 2026 Walmart Rich Media videos not appearing Resolved - Walmart has deployed a fix and resolved the issue on 10/1/26. Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site. Please reach out to customer support via email at support@salsify.com for any questions regarding this subject. Oct 6, 09:39 EDT Monitoring - Walmart has let us know that they have deployed a fix and resolved the issue on 10/1/26. Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site. Please reach out to customer support via email at support@salsify.com for any questions regarding this subject. Oct 2, 13:29 EDT Investigating - We are currently tracking reports about Walmart Rich Media videos not appearing in Walmart's portal or appearing on Walmart's site after a complete, successful publish with no feedback. We have escalated this issue to our Walmart contacts and the issue is currently being reviewed by Walmart's engineering team. We would recommend opening up a Walmart Support case as well to raise awareness while we await for Walmart's assistance on this topic. Please reach out to customer support via email at support@salsify.com for any questions regarding this subject. Sep 22, 07:07 EDT Oct 5, 2026 No incidents reported. Oct 4, 2026 No incidents reported. Oct 3, 2026 No incidents reported. Oct 2, 2026 Oct 1, 2026 No incidents reported. Sep 30, 2026 No incidents reported. Sep 29, 2026 No incidents reported. Sep 28, 2026 No incidents reported. Sep 27, 2026 No incidents reported. Sep 26, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage