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Terms & Policies [left_sidebar_list_items---] table of contents SaaS Terms Sirion Use Policy Service Levels Disclaimer List of Sub-Processors List Item List of Sub-Processors Note: The choice of the sub-processor utilized in the provision of Sirion Services may vary depending on the preferences of the customer Sub-processor Type of sub-processor Purpose Location Address 1. Contract Lifecycle Management (CLM) Sub-Processors Amazon Web Services (AWS) (Engagement Specific) Cloud Service Provider Sirion platform, where all customer data is stored and processed, is hosted on AWS. – United Kingdom – United States – European Union – Asia Pacific Address: Amazon.com LLC 410 Terry Avenue North Seattle, WA 98109-5210 USA Amazon Web Services EMEA SARL 38 Avenue, John F. Kennedy L-1855, Luxembourg Website: https://aws.amazon.com/contact-us/compliance-support Microsoft Azure (Engagement Specific) Cloud Service Provider Sirion platform, where all customer data is stored and processed, is hosted on Microsoft Azure. – United Kingdom – UAE Address: Microsoft Corporation Company number 01624297 Microsoft Campus, Thames Valley Park Reading, Berkshire, RG6 1WG, UK Website: https://azure.microsoft.com/en-us/explore/trusted-cloud/privacy Oracle Cloud Infrastructure (OCI)(Engagement specific) Cloud Service Provider Sirion platform, where all customer data is stored and processed, is hosted on OCI. – Saudi Arabia – India – UAE Address: 7th, 8th & 9th Floor, One Horizon Centre DLF Golf Course Road, Sector 43 Gurugram, Haryana 122003, India Website: https://www.oracle.com/in/legal/privacy IBM Cloud (Engagement Specific) Cloud Service Provider Sirion Platform, where all customer data is stored and processed, is hosted on IBM Cloud – United States Address: 1 New Orchard Rd. Armonk, NY 10504. Website: https://www.ibm.com/cloud/compliance Microsoft Office 365 Communications & Document Editing Microsoft services used to support email alerts and notifications and enable document viewing/editing functionality within the Sirion platform. Asia Pacific Address: Microsoft Corporation Dept. 551, Volume Licensing 6100 Neil Road, Suite 210 Reno, Nevada 89511-1137, USA Website: https://privacy.microsoft.com/en-us/privacystatement Freshworks Inc Ticketing Tool Ticketing tool used to provide customer support. Europe Address: Freshworks Inc. 2950, S. Delaware Street, Suite 201 San Mateo, CA 94403, USA Website: https://www.freshworks.com/privacy SirionLabs Pvt. Ltd Customer Support Services Provisioning of implementation, support, and delivery services to Sirion customers. India Address: 8th Floor, One Qube Plot 20, Sector 18 Gurugram, Haryana 122015, India Website: https://www.sirion.ai/privacy-policy IBM Watson (Engagement specific) Chatbot Generative AI conversational bot in the Sirion platform. United States Address: IBM Corporation 10 North Martingale Road Woodfield Preserve/Building: 0062 Schaumburg, IL 60173-2099, USA Website: https://www.ibm.com/us-en/privacy WhatFix (Engagement Specific) Digital Adoption Platform Used for creating interactive guides, performance support, and user onboarding. – United States – European Union Address: No.1289/1090E, 18th Cross Road Sector 3, HSR Layout Bengaluru, Karnataka – 560102, India Website: https://whatfix.com/privacy-policy 2. Project Management Sub-processors CogniSaaS Project Management Tool Used for managing projects and resources end-to-end. India Address: A-702, Gopalan Aristocrat 1st Main Road, Kasturi Nagar Bengaluru, Karnataka 560043, India JIRA (Atlassian) Project Management, Issue Tracking Tool Used for planning, tracking, and managing software development projects. India Address: Level 6, 341 George Street Sydney, NSW 2000, Australia Website: https://www.atlassian.com/legal/privacy-policy 3. Sales, Marketing and Collaboration Sub-Processors Zoom Video Communication Audio Video Conferencing Tool Used for enabling real-time interactions and conducting virtual meetings and events. United States Address: Zoom Video Communications Inc 55 Almaden Boulevard, 6th Floor San Jose, California 95113, USA Website: https://explore.zoom.us/en/privacy/ Hubspot Marketing Automation Tool Used for executing marketing campaigns and managing the database of customers and prospects. North America Address: L 7 20, Hunter St Sydney New South Wales 2000, Australia Website: https://legal.hubspot.com/privacy-policy Outreach Sales Execution Platform Used for managing customer interactions across email, voice and social. United States Address: 333 Elliott Ave W, Suite #500 Seattle, WA 98119, USA Website: https://www.outreach.io/privacy-statement 6Sense Account-based Marketing Tool 6sense captures buying signals to deliver recommendations for targeting in-market accounts. United States Address: 450 Mission St #201 San Francisco, CA 94105, USA Website: https://6sense.com/privacy-policy/ Influ2 Advertising Tool Digital advertising tool that enables targeted advertising. United States Address: 1250 Borregas Avenue #44 Sunnyvale, CA 94089, USA Website: https://www.influ2.com/privacy LeanData Lead Management Tool Used for managing leads within Salesforce. United States Address: 2901 Patrick Henry Drive Santa Clara, CA 95054, USA Website: https://www.leandata.com/privacy/ BoostUp Revenue Intelligence Platform Used for monitoring and tracking the full customer life cycle. United States Address: 2040 Martin Ave Santa Clara, CA 95050, USA Website: https://www.boostup.ai/privacy-policy Salesforce CRM Customer Relationship Management System CRM system used for managing information related to interactions with customers and prospects. Japan Address: Salesforce.com India Pvt Ltd Torrey Pines Third Floor Embassy Golf Links Business Park Varthur Hobli Challaghatta Village Bengaluru, Karnataka 560071 India Website: https://www.salesforce.com/company/privacy/ Goldcast Virtual events & webinar platform Hosting and delivery of webinars and virtual events; processes registrant and attendee contact and engagement data. United States Address: Goldcast, Inc., 68 Harrison Ave, Suite 605, Boston, MA 02111, USA Website: https://www.goldcast.io/trust/privacy ChiliPiper Chatbot-Meeting scheduling & lead routing platform Routing inbound leads and booking meetings; processes prospect contact and scheduling data. United States Address: Chili Piper, Inc., 228 Park Ave S #78136, New York, New York 10003-1502, United States Website: https://www.chilipiper.com/security HockeyStack Marketing & revenue analytics / attribution platform Marketing attribution and buyer-journey analytics across website and go-to-market data. United States Address: HockeyStack, Inc., 210 King St. Floor 3, San Francisco, CA 94107, USA Website: https://www.hockeystack.com/imprint Tableau Business intelligence & data visualisation platform Dashboards and reporting on internal business, marketing and operational data. United States Address: Tableau Software, LLC (a Salesforce company), Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA Website: https://www.salesforce.com/company/legal/privacy/ Hevo Data pipeline / ETL platform Moving and integrating data between internal systems and the data warehouse. United States Address: Hevo Data, Inc., 1390 Market Street, Suite 200, San Francisco, CA 94102, USA Website: https://hevodata.com/privacy/ LinkedIn Professional social network & advertising platform Employer branding, recruitment, social media marketing and paid advertising. United States Ireland Address: LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA EEA/UK: LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland Website: https://www.linkedin.com/legal/privacy-policy MindTickle Sales readiness & enablement platform Sales training, coaching and enablement for revenue teams; processes employee learning data. United States India Address: MindTickle, Inc., 535 Mission St, 14th Floor, San Francisco, CA 94105, USA India: MindTickle Interactive Media Pvt. Ltd., 4th Floor, Solitaire World, Baner, Pune, Maharashtra 411045, India Website: https://www.mindtickle.com/legal/privacy-policy/ Outreach Sales engagement platform Managing outbound sales sequences and communications with prospects and customers. United States Address: Outreach Corporation, 333 Elliott Ave W, Suite 500, Seattle, WA 98119, USA Website: https://www.outreach.ai/privacy-statement UserGems Buyer-signal & job-change intelligence provider Tracking contact job changes and surfacing buying signals for the sales team. United States Address: ShelfFlip, Inc. dba UserGems, 2443 Fillmore Street #380-3416, San Francisco, CA 94115, USA Website: https://www.usergems.com/legal-security/privacy-policy Factors.ai Account-based marketing (ABM), intent & attribution platform Website visitor identification, account intent capture, LinkedIn/Google ad orchestration and marketing attribution reporting. United States Address: Slashbit Inc. d/b/a Factors.ai, 3524 Silverside Road, Suite 35B, Wilmington, DE 19810, USA Website: https://www.factors.ai/legal/privacy-policy